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Reviews of Mercure Nancy Centre Stanislas 4 stars

5 rue des Carmes, 54000 Nancy, France

#19 of 26 hotels in Nancy

Guests' Choice

Review score

Based on 552 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.8

  • Location

    9.1

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    8.1

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Showing 1 - 39

  • Reviewed: 16 July 2018

    7.1
    Good location with on site parking.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Standard room was quite small and although a/c appeared to be working it wasn't very effective. Shower is over the bath and not easy to access unless you are quite nimble.

    Good location with on site parking. Friendly helpful staff.

    Stayed in July 2018

  • Reviewed: 12 July 2018

    10
    friendly staff, good location, quiet rooms
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights

    nothing to complain about.

    extremely well located ( 1 min walk from place Stanislas ) everyone working there was really friendly and helpful. parking just in front of the hotel. we had a quiet room as requested and it was perfect! (which is surprising knowing the location is really central) we had a great time, thank you!

    Stayed in July 2018

  • Reviewed: 10 July 2018

    10
    Clean room, comfortable mattress.
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The cushions were flat and the room was a bit small. No tea, coffee or biscuits provided.

    The staff are warm and friendly. The breakfast was delicious. The accommodation is near a square with lots of restaurants and things to see. It was nice to take a walk around Nancy and the big park nearby the hotel.

    Stayed in June 2018

  • Reviewed: 22 June 2018

    8.8
    Good location and easy accesible
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights

    As usual in France, the rooms are very small and also at the Mercure Hotel they are small. It is a pity and the only point I don't like

    Good location and easy accesible

    Stayed in June 2018

  • Reviewed: 27 May 2018

    6.3
    Good hotel, great location
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Questionable customer service!! Unfortunately the hotel charged us for 2 nights instead of 1 and is after one week still incapable of providing a refund and sorting the situation! The hotel failed to notice this and left us chase after a refund, with still no results.

    Good hotel, great location

    Stayed in May 2018

  • Reviewed: 20 May 2018

    10
    Great location, great value for mony!
    • Leisure trip
    • Couple
    • Privilege King Room
    • Stayed 1 night

    Garage is a bit small so hard to park with a bigger car.

    The location is excellent for visiting Nancy, the room had lots of light, bed was very comfortable, room was clean. There is payable parking foreseen & you can park past your check-out. There was no outside noise in the room.

    Stayed in May 2018

  • Reviewed: 2 April 2018

    10
    We enjoyed our short stay very much and will be back on our next trip to this area.
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Mercure hotels always deliver. They are clean, functional, in good locations, friendly staff. We specially value the fact that practically all of them have a garage. The Mercure in Nancy has an excellent location and the staff are professional and very nice. We will definitely come back.

    Stayed in April 2018

  • Reviewed: 1 February 2018

    4.6
    basic hotel and really awful experience afterwards with the extra charges
    • Business trip
    • Group
    • Comfort Double Room (1 Adult)
    • Stayed 4 nights

    The fact that I was charged twice for the stay, they messed up the checkin, I had prepayed and on checkout they said everything is settled then they have taken money from my credit card for what must have been someone elses bill. Would not recomment anyone stay here.

    Nothing

    Stayed in January 2018

  • Reviewed: 2 January 2018

    5.0
    My next Nancy trip, I will look for another property.
    • Business trip
    • Solo traveller
    • Privilege King Room
    • Stayed 4 nights

    Space for taking breakfast was confined. No proper dining facility was available in the property. I have stayed in room nr 100: But it was displayed that the rooms on 1st floor starting with 101... A bit confusing!

    Stayed in December 2017

  • Reviewed: 11 December 2017

    8.3
    Comfortable and welcoming hotel in excellent location. friendly and helpful staff.
    • Leisure trip
    • Group
    • Comfort Twin Room
    • Stayed 2 nights

    Car park rather difficult to manoevre in (narrow ramps and turning angles between floors).

    Excellent location close to Place Stanislas. Very comfy bed.

    Stayed in December 2017

  • Reviewed: 13 November 2017

    10
    An excellent location to the city center of Nancy.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    We did not take the breakfast in the morning as it was overpriced at 16 euro a person. We walked into Stanislas square and had a good breakfast for 10 euro total. Other than that there were absolutely no issues!

    An excellent location to the city center of Nancy. Close to several parking lots/garages (we did not park at the hotel). Many great restaurants and bars within 5-10 minutes walking distance. The bed and room was comfortable and the bathroom was efficient and roomy. The staff was also very helpful.

    Stayed in November 2017

  • Reviewed: 21 August 2017

    9.2
    Perfect base to see the best of Nancy
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Breakfast was additional at Euro 16 per head but there are numerous cafes around where you can have a good early start for considerably less.

    The rooms are comfortable and cosy. Staff in reception helpful both in check in and letting us know the local activities that evening (Son et Lumiere display in Place Stanislaus which was spectacular). Nancy is a surprising gem, the main square (one of the loveliest we have ever seen) and the old town is a very short walk from the hotel, which is, as its name suggests, centrally situated. Parking is available in a pay car park across the hotel courtyard. Very convenient if a little pricey at Euro 14.

    Stayed in August 2017

  • Reviewed: 15 August 2017

    8.3
    Excellent location for an overnight stay in Nancy
    • Leisure trip
    • Couple
    • Privilege King Room
    • Stayed 1 night

    Staff had no record of the reservation made with Booking.com or my confirmation number. Fortunately a room was available but I paid more for the room rate. This was not unusual and as the receptionist said, one day a room may not be available.

    Excellent location for sightseeing, just a few minutes walk from the main square and the museum. A car park is available on-site and there were tea and coffee making facilities in the room which is still unusual in a lot of central European hotels. Bed was comfortable if not huge. Room quite small but fine for an overnight stay. Good buffet breakfast and staff coped well with a coach party all arriving at the same time.

    Stayed in August 2017

  • Reviewed: 8 August 2017

    5.0
    Situation ok & rooms ok.
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lots of renovation work in the reception & they had to check if our room was ready even though it was 5pm! One of the rooms had food left in the fridge.

    City centre situation

    Stayed in July 2017

  • Reviewed: 7 August 2017

    9.6
    Good City Centre Hotel with Parking
    • Leisure trip
    • Couple
    • Privilege King Room
    • Stayed 1 night

    Nothing not to like.

    Well-priced hotel in excellent location in centre of the city. A few minutes walk to the Place Stanislaus. Friendly and helpful staff. On-site, secure parking. Breakfast in the room. Room comfortable. A/C works well. Quiet. Renovations but no noise at all from them.

    Stayed in July 2017

  • Reviewed: 31 July 2017

    7.1
    The staff were pro-active and responsive when we needed to...
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning on the second floor appeared not to be working. Wifi was a bit patchy.

    The staff were pro-active and responsive when we needed to change rooms due to air conditioning not working.

    Stayed in July 2017

  • Reviewed: 7 July 2018

    8.8
    Modern rooms and friendly people
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel room was very small

    Modern rooms and friendly people

    Stayed in July 2018

  • Reviewed: 1 July 2018

    8.3
    Location was perfect for seeing the city.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Room had musty old smoker smell

    Location was perfect for seeing the city. Parking was excellent as in the city centre

    Stayed in June 2018

  • Reviewed: 23 June 2018

    6.7
    The hotel is okay. Nothing more ot less.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was tiny, too small for teo persons. We saw that the other rooms were larger.

    It is close to downtown, just a few hundred meters to walk

    Stayed in June 2018

  • Reviewed: 20 June 2018

    8.8
    A very good hotel well located
    • Leisure trip
    • Couple
    • Privilege King Room with Sofa Bed (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The location was very good. The hotel very clean and parking very convenient

    Stayed in June 2018

  • Reviewed: 18 June 2018

    9.2
    Mercure Nancy overnight stay.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Would have been nice if the room was slightly bigger.

    It was compact but everything we need was catered for.

    Stayed in June 2018

  • Reviewed: 18 June 2018

    10
    A nice place to stay at Nancy
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights

    Didn't dislike anything in particular

    Nicely located, warming staff and good breakfast

    Stayed in May 2018

  • Reviewed: 17 June 2018

    10
    Great location, friendly staff and a lovely room.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location, friendly staff and a lovely room.

    Stayed in June 2018

  • Reviewed: 7 June 2018

    10
    Great location and handy car park.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s all good.

    Great location and handy car park.

    Stayed in June 2018

  • Reviewed: 20 April 2018

    7.9
    good breakfast and excellent WIFI
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Room and bathroom was a bit small

    good breakfast and excellent WIFI

    Stayed in April 2018

  • Reviewed: 15 April 2018

    6.3
    Poor experience
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff unhelpful about SNCF strike

    Stayed in April 2018

  • Reviewed: 14 April 2018

    7.1
    Strange smell in the bathroom.
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Strange smell in the bathroom.

    Stayed in April 2018

  • Reviewed: 9 April 2018

    7.9
    A perfect spot from which to explore Nancy with excellent private parking.
    • Leisure trip
    • Couple
    • Privilege King Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was rather hard.

    The position was excellent and the staff helpful.

    Stayed in April 2018

  • Reviewed: 12 March 2018

    8.3
    excellent.
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    Good breakfast, nice restaurant area, excellent location in downtown.

    Stayed in March 2018

  • Reviewed: 19 January 2018

    8.3
    more selection at breakfast would have been good
    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 2 nights

    more selection at breakfast would have been good

    Stayed in January 2018

  • Reviewed: 26 December 2017

    7.9
    Stopover Nancy close to Stanislas Place
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    The room was a bit small

    Modern Room, good bathroom and facilities. Friendly Staff, Parking

    Stayed in December 2017

  • Reviewed: 17 December 2017

    10
    Very well situated near the main local attractions, very...
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Nothing wrong

    Very well situated near the main local attractions, very friendly staff, perfect accomodation

    Stayed in December 2017

  • Reviewed: 3 November 2017

    10
    Short break
    • Leisure trip
    • Couple
    • Privilege King Room with Sofa Bed (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    All

    Stayed in October 2017

  • Reviewed: 2 November 2017

    7.1
    Good location near centre of town and square.
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location near centre of town and square.

    Stayed in November 2017

  • Reviewed: 19 September 2017

    9.2
    The location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small room

    The location

    Stayed in September 2017

  • Reviewed: 1 September 2017

    9.6
    Loved it all really
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Fabulous staff

    Sofa bed was lumpy

    Stayed in August 2017

  • Reviewed: 25 August 2017

    9.2
    Great location
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Rooms are a little small and no bar area

    Location was excellent

    Stayed in August 2017

  • Reviewed: 7 August 2017

    10
    excellent service
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    n/a

    Stayed in August 2017

  • Reviewed: 13 July 2017

    7.5
    Should be good when building work complete
    • Leisure trip
    • Couple
    • Privilege King Room
    • Stayed 2 nights

    Due to building work in the hotel, breakfast was chaotic, had to wait quite a while for a table.

    Stayed in June 2017

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Showing 1 - 39

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