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Reviews of Hôtel Barrière Le Normandy 5 stars

38 rue Jean Mermoz, 14800 Deauville, France

#13 of 76 hotels in Deauville

Guests' Choice

Review score

Based on 1128 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9

  • Location

    9.5

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    7.5

  • Free WiFi

    8.6

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Showing 1 - 59

  • Reviewed: 4 June 2018

    7.5
    Great location;
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Surprisingly very few English speaking people, sometimes it took long to explain by phone what was required. Staff, especially at breakfast, should be more friendly. Family suite apartment lacks some ergonomic basics - eg, to wash your hands after toilet you have to go to the bedroom across the whole suite.

    Great location; excellent quality of room service (speed, cleanliness); quality of food and drinks; overall quality of venue - no doubt it’s a high class and respectable hotel

    Stayed in June 2018

  • Reviewed: 3 June 2018

    8.3
    Historical and wonderful place for a journey in Deauville.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    Nothing I guess... Perfect place for leisure as well as for business purpose.

    The kindness of the staff. The Wagyu Club sandwich. The view from the balcony (room 223). Splendid in room breakfast ! The hotel which is just a fantastic place where to stay in Deauville.

    Stayed in June 2018

  • Reviewed: 13 May 2018

    6.3
    Breakfast was nice and the room was very comfortable in...
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Considering this is the most expensive hotel in Deauville our expectation was high, too high. Old style room deco, new but out of age.

    Breakfast was nice and the room was very comfortable in spite of the old style deco.

    Stayed in May 2018

  • Reviewed: 23 April 2018

    10
    I enjoyed the place nevertheless
    • Leisure trip
    • Family with young children
    • Prestige Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is just fine, but was surprised by the toilet - the room we took for 4 and it has such a tiny toilet, u could barely enter it, surprising ...

    The hotel is just fine, cleaning ladies are so nice, as soon as u need to make a bad for kids , they come along immediately and are so positive

    Stayed in April 2018

  • Reviewed: 14 January 2018

    5.8
    Central location
    • Leisure trip
    • Family with young children
    • Deluxe Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Lots of people in the hotel, long queue to get to the main bar (w/e?), hotel is looking old and room not renovated for a long time

    Central location

    Stayed in January 2018

  • Reviewed: 31 December 2017

    7.5
    Good size of room, good Pilates
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Disorganization to check in, waited 45 mn to get a key, impossible to do fitness as some guests keep using the machines for more than 45 mn. A fair play policy about the length of time could be set. Raining season and no hotel umbrella available.

    Good size of room, good Pilates

    Stayed in December 2017

  • Reviewed: 30 September 2017

    9.2
    a taste of luxury but at a price
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    The indoor pool is limited, we struggled to get towels of swimming. There is very limited outside seating.

    A fabulous luxury hotel perfectly situated in the town and close to the beautiful beach. The rooms are very expensive. We choose the cheapest available and although on the top floor, facing the square it was reasonably sized and luxuriously appointed. We had dinner on our first night in the hotel restaurant and the food was excellent and service friendly.

    Stayed in September 2017

  • Reviewed: 11 September 2017

    8.8
    The room is so beautiful, and breakfast is really good.
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 2 nights

    The swimming pool is really too small for the expensive 5 stars hotel

    The room is so beautiful, and breakfast is really good. There are good facilities such as fitness, sauna

    Stayed in August 2017

  • Reviewed: 29 August 2017

    9.6
    Lovely
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    No China cups for coffee in the room, and only 2 milk!!!! Not a separate shower only over the bath. Not very safe. We had booked for 3 people sharing, 3rd set of towels, pillows bathrobe & cloths hangers not in room.

    Very friendly, helpful courtesy staff.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    9.2
    Very pleasant, comfortable, with only minor disappointments.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 6 nights
    • Submitted via mobile

    Although the reception to the spa is superbly elegant and chic, the actual facilities have been redone with less than quality tiling and fittings. The steam room was very basic, too hot and the sauna likewise.

    Warm and friendly atmosphere, long standing elegance, ease and confidence of the staff. The bar and the piano player especially. Availability of the bicycles.

    Stayed in August 2017

  • Reviewed: 2 August 2017

    6.7
    room price for offered quality is too high, all extra's (breakfast/parking/bar...) are too expensive
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    - price (300€ per room) is too high for the offered accomodation and quality - swimming pool too small and a lot of kids playing - parking 35€ per day is very expensive - breakfast at 35€ is too expensive

    Location of the hotel

    Stayed in July 2017

  • Reviewed: 1 August 2017

    5.0
    Park yourself your car!
    • Leisure trip
    • Couple
    • Deluxe Room with Sea View
    • Stayed 1 night

    Absolutely inacceptable for us was the fact that the doorman asked if we had a reservation for the parking when we arrived. As we had not one, the concierge said that there was no space for us and that we had to arrange the car by ourselves. Not a five star service, definitely! Moreover, nobody had asked us, while booking, if we needed a parking. After having argued with the concierge, finally, the Director called someone to park the car somewhere in a twin hotel... The lounge outside is not well organized. They provided a voucher for a free drink at the casino. when we got there they had no space for us in one bar and the other said that they do not accept the voucher!!! Breakfast was good, but no table-cloth, just little table set.

    The hotel is particularly charming due to its story and to the landscape in the front. The room was very well equipped with a nice view on the sea. The location is perfect to visit Deauville and to go to the beach.

    Stayed in July 2017

  • Reviewed: 25 June 2017

    8.8
    Leave the kids at home
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Forgot to give us towels which I didn't realise until I was already needing one.

    Beautiful hotel well located. Lots of dogs stay here with their owners. Fish markets nearby. Place for wealthy middle aged. Nothing for children but lovely if you are kid free. Casino, boutiques and great food.

    Stayed in June 2017

  • Reviewed: 6 June 2017

    9.2
    A couple of nights in luxury
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights

    The only thing that could have made our stay even better was a smile or some form of acknowledgement of the staff when entering or leaving the hotel.

    Wonderful room, nice location near both the beach and the city center. Turn down service was a real treat, and the general cleanliness of the room and hotel was astounding. Unfortunately we didn't have the opportunity to use the facilities, but they really looked well-organised.

    Stayed in May 2017

  • Reviewed: 18 May 2017

    10
    Grand hotel in suburb as it should be.
    • Leisure trip
    • Solo traveller
    • Deluxe Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    To much from town — busy, loud, lines to breakfast — but that's Doville during holidays.

    Grand hotel in suburb as it should be. Center to everything (harbor/beach/shops/Dupont stunning pastry) and full of everything (bar/spa/bicycles etc), with a good service. Personally love pillows (once even fall asleep for 11 hours!) and flowers in the lobby.

    Stayed in May 2017

  • Reviewed: 18 May 2017

    10
    The best to discover Deauville.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    I do not see what .

    Hôtel was redone last year ; so everything was working perfectly, especially the bathroom. The concierge was very helpful in giving us all the information we needed! Undoubtedly a place where we shall return !

    Stayed in May 2017

  • Reviewed: 10 May 2017

    9.6
    This is a truly luxury place in all senses: location is...
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    This is a truly luxury place in all senses: location is perfect, room (bed, view, amenities, air-conditioner, etc) is first class, we had a separate balcony with a see view, the restaurant for breakfast was just perfect - everything one could dream of

    Stayed in May 2017

  • Reviewed: 24 April 2017

    9.6
    Amazing weekend in Deauville
    • Leisure trip
    • Group
    • Deluxe Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The shower could have been better. There was no fixation to hold the shower head at high level.

    Very nice and comfortable bedroom. Slept like a baby. I love the selection of teas. Great service and location

    Stayed in April 2017

  • Reviewed: 21 April 2017

    9.6
    Traditional Top Notch
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Check in and check out could be more personal; i.e. no "Welcome back". No oysters on the menu...

    All facilities are providing great luxury ambience, with an extra plus for A:s excellent Dry Martini and friendly and very professional service in Le Bar! Complimentary champagne on arrival highly appreciated. Le Restaurant had a very good 4 course menu.

    Stayed in April 2017

  • Reviewed: 18 April 2017

    9.2
    Excellent service, great location but a little pricey
    • Leisure trip
    • Family with young children
    • Deluxe Room with Sea View
    • Stayed 3 nights

    The room was a little small for a deluxe bedroom. Accommodation costs are on the high side.

    Fantastic location with a nice view of the sea. Very good restaurant with high-quality cuisine at a reasonable price.

    Stayed in April 2017

  • Reviewed: 16 March 2017

    7.1
    Good, but not great and by far not 5 stars hotel
    • Leisure trip
    • Couple
    • Family Apartment
    • Stayed 3 nights

    Complimentary water only in the first day, coffee refill only after asking them, cold in the room in the first day, cold in the bathroom as the heating was not working during our stay, concierge brought us the luggage in the room after 40 minutes and only after asking them twice, cold water in the swimming pool (only 27 degrees).

    Location of the hotel was good, the beds were very comfortable, quiet place, good Wi-Fi

    Stayed in March 2017

  • Reviewed: 13 March 2017

    5.0
    Extremely charming restored exteriors of the house.
    • Leisure trip
    • Couple
    • Deluxe Room with Sea View
    • Stayed 1 night

    Breakfast poor choice for the category; staff submerged by too many clients so not very efficient; pool very cold small and no staf to clean at 5pm when full of people...

    Extremely charming restored exteriors of the house. The rooms and common spaces have also been nicely restored but only 80% and lot of shabby details can still be easily seen!!! The crab salad with wakame was breathtakingly good.

    Stayed in March 2017

  • Reviewed: 13 February 2017

    9.6
    Excellent hotel, beds are cosy , breakfast is huge, staff in the cantine is lovely, smiley, helpful
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 3 nights
    • Submitted via mobile

    unfortunately the hamman was the whole stay in maintenance , the weather outside was very cold 2 degrees, so it was a big disappointment not to seat in a hot hammam

    Spa, swimming pool, sauna -

    Stayed in February 2017

  • Reviewed: 6 February 2017

    10
    Wonderfully luxurious and relaxing
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool a bit small with no separate area for children. Bathroom could do with two sinks. A bit cramped.

    The size of the room and giant bed. Also the lovely bar and drinks snacks.

    Stayed in February 2017

  • Reviewed: 12 October 2016

    7.1
    Nice place , shame about the service !
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Late availability of room . Left waiting , eventually offered a coffee. No info on hotel in room . No mirror in bedroom or dressing area , only bathroom mirror . Dreadful view from room , roof covered in bird dirt and windows of other rooms , hardly any sky ! Kettle supplied but paper cups in a 5 star hotel ! Had meal in restaurant and had the worst service EVER . bored of this so stopping now ps , stayed in 3 other Barriere hotels , all great .

    Location and bed .

    Stayed in October 2016

  • Reviewed: 29 September 2016

    8.8
    The problem we had was sorted very satisfactorily and our...
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Food at breakfast mediocre and dinner not so good.

    The problem we had was sorted very satisfactorily and our room was upgraded. Location excellent. Staff very good.

    Stayed in September 2016

  • Reviewed: 19 September 2016

    8.8
    Lovely but expensive.
    • Leisure trip
    • Couple
    • Deluxe Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Room was very small and facilities in room could be better. Very expensive. Plug socket did not work. Not enough hangers. No fan in bathroom, so lots of condensation. Turned down room before 4.00 on 2nd night before we used shower etc. Too early. Only one milk for coffee, very meager supplies. There were two but one had already been used, not by us! Lots of noise from childrens club down the hallway. No guide in room to tell us where everything was , restaurants and how to connect to wifi etc.

    Staff and location were excellent, and pianists in the bar were outstanding. Great atmosphere in bar etc. Loved the fact that children were very welcome even though we didn't have any with us.

    Stayed in September 2016

  • Reviewed: 7 September 2016

    9.2
    Extremely beautiful and well managed Grand Hotel in the...
    • Leisure trip
    • Family with older children
    • Family Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Although everything is perfect, the price is still too high. However an unforgettable experience!

    Extremely beautiful and well managed Grand Hotel in the heart of Deauville. We even got sea view and a nice message from the GM, including a delicious cake ;-). Unbelievably delicious breakfast; best smoked salmon ever! Extremely nice staff: special thanks to Cecile: Our daughter forgot her iPad, and she managed to ship it to us back home :-) ! Unforgettable stay! Thanks!

    Stayed in August 2016

  • Reviewed: 23 August 2016

    9.2
    Everything but the pool.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    The indoor pool is TINY and the sauna was closed. The spa was also overpriced and a greater variation of treatments would be good...

    Everything but the pool.

    Stayed in August 2016

  • Reviewed: 14 August 2016

    8.8
    The bed was very comfy, even my son's sofa bed was very...
    • Leisure trip
    • Family with older children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    We were three in our room but there were only two towels and despite repeated requests for an additional one it never arrived.

    The bed was very comfy, even my son's sofa bed was very good And the ahower was excellent.

    Stayed in August 2016

  • Reviewed: 9 August 2016

    6.3
    More style than substance
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    Poor service from Housekeeping; to sort out faulty loo and to do routine room cleaning. I had to chase them up several times on both issues. Strange room layout: shortage of mirrors, bathrobe or other hooks and no handbasin in the loo.

    Excellent location and a very attractive building.

    Stayed in August 2016

  • Reviewed: 21 July 2016

    8.8
    A great place to stay
    • With a pet
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    The bedroom was a little smaller than expected No grass in the grounds for our miniature dog but a small park area opposite the hotel

    To sit in the courtyard and enjoy a cocktail was divine A 2 min walk to a fantastic fish restaurant

    Stayed in June 2016

  • Reviewed: 6 July 2018

    8.8
    Staff excellent and very helpful
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    The toilet was a good tad on the small size

    Staff excellent and very helpful

    Stayed in July 2018

  • Reviewed: 15 May 2018

    9.6
    It is the perfect spot to stay and visit the hole region.
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 6 nights

    I believe the spa should be a little better.

    The staff and the room were amazing. And so were the location and the food.

    Stayed in May 2018

  • Reviewed: 18 April 2018

    10
    We had a very nice stay.
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Expensive breakfast

    Nice room, comfortable bed, great shower.

    Stayed in April 2018

  • Reviewed: 16 April 2018

    10
    Week-end inoubliable
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Ambiance du bar

    Stayed in April 2018

  • Reviewed: 16 April 2018

    10
    We really enjoyed our stay
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Expensive breakfast

    Great location

    Stayed in April 2018

  • Reviewed: 4 April 2018

    7.5
    three out of five
    • Leisure trip
    • Couple
    • Suite Presidentielle
    • Stayed 4 nights

    The hotel shook us with its price. It's not worth the money.

    Lunch and beaches liked

    Stayed in April 2018

  • Reviewed: 27 December 2017

    8.8
    Wonderful quiet room in Deauville.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    Quality of breakfast produce not great.

    Room was particularly peaceful and quiet.

    Stayed in December 2017

  • Reviewed: 5 December 2017

    9.0
    The room too small comparing with money.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    The room too small comparing with money.

    Stayed in December 2017

  • Reviewed: 1 November 2017

    9.2
    Very pleasant stay
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 3 nights

    Slow restaurant service (very busy week end) Expensive breakfast

    Very courteous and attentive staff

    Stayed in October 2017

  • Reviewed: 21 September 2017

    9.6
    Excellent!
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Excellent!

    Stayed in September 2017

  • Reviewed: 15 September 2017

    7.1
    We are regular visitors and enjoy the location, style and at osphere of the hotel.
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Some staff could be more helpful

    The style and ambience.

    Stayed in August 2017

  • Reviewed: 4 September 2017

    10
    Had a fabulous time
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 1 night

    The best breakfast I have ever seen anywhere in the world.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    9.6
    Short but memorable stay in charming Deauville
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 1 night
    • Submitted via mobile

    2 rm family apartment should have had 2 baths imo

    Location, luxurious details, service all top notch.

    Stayed in July 2017

  • Reviewed: 7 June 2017

    9.2
    Very nice
    • Leisure trip
    • Family with young children
    • Deluxe Room with Sea View
    • Stayed 1 night

    The room was supposed to be available at 3 PM and was not before 3:45 PM

    THE VIEW ON THE BEACH FROM THE BALCONY

    Stayed in June 2017

  • Reviewed: 3 April 2017

    6.7
    EXCELLENT DECORATION ROOM VERY COMFORTABLE.
    • Leisure trip
    • Couple
    • Deluxe Room with Sea View
    • Stayed 1 night

    COST OF PARKING AND BREAKFAST .

    EXCELLENT DECORATION ROOM VERY COMFORTABLE.

    Stayed in March 2017

  • Reviewed: 17 February 2017

    10
    Great place to stay when visiting Deauville
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Overall great place to stay as a base to visiting Deauville

    Stayed in January 2017

  • Reviewed: 6 February 2017

    9.6
    wonderfoul week-end with grand children
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 1 night

    swimming pool too tiny not of the level of the hotel

    evrything excellent but swimming pool

    Stayed in February 2017

  • Reviewed: 31 October 2016

    9.6
    Extremely comfortable bed, delightful and helpful staff
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night

    Extremely comfortable bed, delightful and helpful staff

    Stayed in October 2016

  • Reviewed: 11 October 2016

    10
    a spacious comfortable retreat from the modern world, yet the hotel meets 21st century expectations.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 5 nights

    no complaints

    Spacious public rooms, cosy bar, beautifully furnished room.

    Stayed in October 2016

  • Reviewed: 16 September 2016

    9.2
    Ladies loss...
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    No illuminated make-up mirror in bedroom. No full-length mirror anywhere.

    Stayed in September 2016

  • Reviewed: 30 August 2016

    10
    Staff was very helpful and friendly.
    • Leisure trip
    • Group
    • Prestige Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was very helpful and friendly.

    Stayed in August 2016

  • Reviewed: 30 August 2016

    8.8
    Traditional Hotel with High Standards
    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night

    Convenience to Shops and Beach

    Staff polite , efficient , and so helpful The Bar is comfortable and atmospheric

    Stayed in August 2016

  • Reviewed: 28 August 2016

    9.2
    Wonderful bathtub
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    The bill :-)

    Wonderful bathtub Excellent bed Great staff

    Stayed in August 2016

  • Reviewed: 27 August 2016

    9.6
    Good service
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    Swimming pool too small

    Good service

    Stayed in August 2016

  • Reviewed: 8 August 2016

    8.3
    American reviews
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Great location.. Very near to beach.

    Stayed in August 2016

  • Reviewed: 28 July 2016

    8.3
    Bath very slippery.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Bath very slippery. Dangerous

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    9.2
    no full length dressing mirror in bedroom, this is a serious...
    • Business trip
    • Couple

    no full length dressing mirror in bedroom, this is a serious omission for such a hotel.

There are also 52 reviews without text. These impact the overall review score.

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