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Reviews of Novotel Bordeaux Centre 4 stars

45 Cours Du Marechal Juin, Bordeaux City-Centre, 33000 Bordeaux, France

#42 of 69 hotels in Bordeaux

Guests' Choice

Review score

Based on 227 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.3

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Showing 1 - 75

  • Reviewed: 23 September 2018

    9.2
    Great hotel, and lovely quiet and comfortable room.
    • Leisure trip
    • People with friends
    • Classic Double Room with Single Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Great hotel, and lovely quiet and comfortable room. Location was good, right next to a tram stop or 20 minutes walk into the centre of Bordeaux. The staff gave us 2 fantastic recommendations for dinner which was much appreciated.

    Stayed in September 2018

  • Reviewed: 7 September 2018

    4.6
    Very very average
    • Leisure trip
    • Couple
    • Executive Room with Double Bed
    • Stayed 3 nights
    • Submitted via mobile

    Not good value for money, staff were not up to standard for a front desk , we had to continually go back for information , beef in the restaurant was terrible

    I liked that you could open the window as room was stuffy

    Stayed in September 2018

  • Reviewed: 4 September 2018

    10
    Best choice for a break in Bordeaux
    • Leisure trip
    • Family with young children
    • Classic Double Room with Single Sofa Bed (3 Adults)
    • Stayed 2 nights

    Very good location, close walking distance to most attractions, in a clean and not so noisy area. Very professional and very friendly staff. The parking is connected to the hotel and you have a preferential rate as hotel guest. The view form our room was to the old city buildings - very nice and romantic. The beds are extraordinarily comfortable, the bath is spacious and very clean. There is a big modern TV with many channels.

    Stayed in August 2018

  • Reviewed: 4 September 2018

    7.1
    The hotel was brilliant, and it worked for us as we needed...
    • Leisure trip
    • Couple
    • Family Classic Room with Double Bed and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Location wise, it was a 10 minute cab into the centre which was around €12-15 each way which can add up. If you want somewhere where you can walk to restaurants etc. This isn't it.

    The hotel was brilliant, and it worked for us as we needed somewhere that had secure parking. The staff were friendly and arranged for early check in so we could securely store some valuables.

    Stayed in August 2018

  • Reviewed: 1 September 2018

    8.3
    Overall Nice and Comfortable Stay
    • Leisure trip
    • Family with young children
    • Family Classic Room with Double Bed and Sofa Bed
    • Stayed 2 nights

    I feel the price are about 15-20% higher than my expectation for such type of a room

    The hotel is at an excellent location. The front desk staff were particularly very helpful and nice to talk.

    Stayed in August 2018

  • Reviewed: 27 August 2018

    10
    Perfect location next to bus to airport, close to tramlines...
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Perfect location next to bus to airport, close to tramlines to most attractions, walking distance to many places and if you rent a car for day trips to wineries or Arcachon, there's a big parking garage next to it

    Stayed in August 2018

  • Reviewed: 20 August 2018

    8.3
    The bed was incredibly comfortable.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Not as close to the centre as I thought it was going to be. Still not too far though. The prices of drinks at he bar are very high, but there are bars not too far away with cheaper prices.

    The bed was incredibly comfortable.

    Stayed in August 2018

  • Reviewed: 28 July 2018

    8.3
    Comfortable and easy access.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Single Sofa Bed (3 Adults)
    • Stayed 1 night

    Stayed at Novotel before, hence why we booked again. We know the beds are comfortables and that the room would be cool in the hot weather. It is 10 minutes walk from the centre, easy access to trams.

    Stayed in July 2018

  • Reviewed: 28 July 2018

    5.8
    Convenient hotel to walk around the main areas of Bordeaux.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Your Staff need to know exactly where the airport bus departs from especially for travellers who want to stay in a hotel with an easy access to the airport bus. Had to go into the Ibis next door where reception were able to tell exactly where the bus departed from. Also if you’re travelling with a baby/toddler the standard double room is very tight with a travel cot and if you have a stroller with you. With both items it doesn’t give you much room to walk around. No toiletries in the bathroom for the prices I would have thought they would have been supplied. Check in staff weren’t friendly- suggest a little more interaction with your guests checking in. Took my booking reference handed the keys no welcome to the Novotel or enjoy your stay!

    Convenient to walking around Bordeaux. Bus stop to Airport only 3 minutes walk away. Tram was also just across the road if you don’t like walking.

    Stayed in July 2018

  • Reviewed: 25 July 2018

    8.8
    The breakfast was very good (but the eggs way too loose for...
    • Leisure trip
    • Family with young children
    • Classic Double Room with Single Sofa Bed
    • Stayed 1 night

    The breakfast was very good (but the eggs way too loose for me--but they had a place to cook them more) and it was a reliable comfortable hotel. Nothing fancy--but good, clean, quiet and easy.

    Stayed in July 2018

  • Reviewed: 24 July 2018

    10
    Love it
    • Leisure trip
    • Family with young children
    • Family Classic Room with Double Bed and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Every staff is an angel , they gave the best feeling to our family, they are smiling all the time, love children, care about our feelings about their breakfast which is the excellent taste ! Bravo !

    Stayed in July 2018

  • Reviewed: 19 July 2018

    8.8
    Good location
    • Leisure trip
    • Family with young children
    • Family Classic Room with Double Bed and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Family room for four was fine for one night.

    Great location and easy drive to the airport from the hotel. Clean and comfortable for one night. Good breakfast.

    Stayed in July 2018

  • Reviewed: 9 September 2018

    8.3
    Staff was very helpful.
    • Family with young children
    • Family Classic Room with Double Bed and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Staff was very helpful. Location is great. Close to old town

    Stayed in September 2018

  • Reviewed: 27 August 2018

    10
    Handsome by romang
    • Leisure trip
    • Couple
    • Classic Double Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Great hotel clean and comfortable. Good breakfast. Ggreat staff.

    Stayed in August 2018

  • Reviewed: 27 August 2018

    9.2
    Good hotel in close proximity to centre of city
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast room always crowded and too small for the numbers of guests. Also needs more staff on duty.

    Cold drinks at reception.

    Stayed in August 2018

  • Reviewed: 9 August 2018

    8.8
    Child friendly, comfy bed, good parking
    • Leisure trip
    • Family with young children
    • Family Classic Room with Double Bed and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Bit of a walk to front for little kids

    Child friendly, comfy bed, good parking

    Stayed in August 2018

  • Reviewed: 7 August 2018

    8.3
    The pastries were amazing.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night

    The pastries were amazing.

    Stayed in July 2018

  • Reviewed: 6 August 2018

    6.7
    Excellent location.
    • Leisure trip
    • Family with young children
    • Family Classic Room with Double Bed and Sofa Bed
    • Stayed 1 night

    Instructions about parking.

    Excellent location.

    Stayed in July 2018

  • Reviewed: 2 August 2018

    7.9
    Very clean and comfortable hotel.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The hotel is not really quite near the major attractions (not center!)

    Very clean and comfortable hotel. Staff is very professional and helpful

    Stayed in July 2018

  • Reviewed: 27 July 2018

    10
    The location
    • Leisure trip
    • Family with young children
    • Family Classic Room with Double Bed and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The location The breakfast buffet was great.

    Stayed in July 2018

  • Reviewed: 20 July 2018

    8.3
    Absolutely comfortable
    • Family with young children
    • Classic Double Room with Single Sofa Bed
    • Stayed 2 nights

    Extra comfy bed, super breakfast.

    Stayed in July 2018

  • Reviewed: 17 July 2018

    9.6
    Good hotel for a break in Bordeaux
    • Leisure trip
    • Couple
    • Classic Double Room with Single Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Bit of a walk into main attractions especially when it’s very hot

    Clean , friendly staff , excellent breakfast

    Stayed in July 2018

  • Reviewed: 15 July 2018

    9.6
    Enjoyed our stav at Novotel and Bordeaux!
    • Leisure trip
    • Group
    • Classic Double Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Excellent property with modern facilities, well-located and pleasant staff.

    Stayed in July 2018

  • Reviewed: 8 July 2018

    9.6
    Excellent
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The price was too high.

    Great location. Comfortable rooms. Great breakfast and friendly, helpful staff.

    Stayed in July 2018

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 23 May 2016

    7.1
    Overall the hotel was clean and efficient good location, and...
    • Leisure trip
    • Family with young children

    We didnt like the bed as it had a memory foam matress,We think it would be far too hot in the Summer,we were in the Hotel in May. It wasnt such a big problem.

    Overall the hotel was clean and efficient good location, and quiet at night

  • Reviewed: 21 May 2016

    8.3
    The secure parking lot was attached to the hotel which was...
    • Leisure trip
    • Couple

    The staff weren't overly inviting, however this was probably due to a language barrier (our French isn't very good)

    The secure parking lot was attached to the hotel which was great (a lot of city centre European hotels don't have this luxury). The rooms were clean and comfortable, the bed was VERY comfortable. It was a short walk to the city centre and the hotel was in a clean and safe area.

  • Reviewed: 19 May 2016

    5.8
    The Car Parking Facility
    • Leisure trip
    • Couple

    Breakfast had to pay £13 for and not value for money. Used the restaurant on e evening for a meal not very good and expensive. Some staff not helpful

    The Car Parking Facility

  • Reviewed: 19 April 2016

    8.8
    5 Minute walk to the city centre, good restaurant and the...
    • Leisure trip
    • Couple

    5 Minute walk to the city centre, good restaurant and the best bed (mattress) we had in 3 weeks in France. I would make it my base for future visits to Bordeaux

  • Reviewed: 5 April 2016

    5.8
    The staff at the reception were very friendly and helpful.
    • Leisure trip
    • Family with young children

    The quality of service in the restaurant could be better. The breakfast was usually very cold, even as early as 7:30am. The croissant, crepe , waffle, etc. did not taste fresh. Preparation of food should be synchronized with the arrival of guests to improve food quality.

    The staff at the reception were very friendly and helpful. The location of the hotel is good. The sofa beds were ideal for a family of four.

  • Reviewed: 28 March 2016

    5.0
    The cleaniness of yhe property.
    • Leisure trip
    • Couple

    Staff was very rude. On the day of my arrival(3/24/16 ) , i tríed to book a tour to the wineries . The female staff told me that she had made the arregment and gave me the price.She told me that they will confirm next morning , that was too late to know the details. Next morning, as I approached another employee on the reception,she acted like she did not know anything. She gave me a phone of the office of tourism and walked away. I had to use my cel phone and finally got a hold on them. They indicated that they did not Joni's anything about it. I asked her to contact the employee from the night before and she told that she was not suppose to call her. I proceed to book for a tour on my own. At that moment, the female clerk who had booked the reservation the night before without any confirmation number, supra singly came out and angrily confronted me in front of a bunch of American turists who looked very surprised . I had to ask her to lower the tone of her voice . She tried to charge me 75 euros more than what it cost I wondered if she had any business going on with a particular agency. Bad experience. I am a costumer of novotels and I will continue booking them but this employee needs to be retrained on costumer service service .

    The cleaniness of yhe property.

  • Reviewed: 27 March 2016

    9.6
    The breakfast was very nice,staff were attentive and helpful...
    • Leisure trip
    • Family with young children

    I would have enjoyed a small gym perhaps

    The breakfast was very nice,staff were attentive and helpful and the location was great. Overall we had an amazing holiday and can't wait to go back there again

  • Reviewed: 27 March 2016

    7.1
    Comfortable room.
    • Leisure trip
    • Couple

    Although it is only a short walk from the centre, the hotel is not exactly at the centre. We were a bit disappointed with the location as we had the impression the hotel would be right at where the action is. Anyway, it is a 10 minute walk, so not too bad.

    Comfortable room.

  • Reviewed: 3 March 2016

    5.8
    Location was OK - not in the city center but close enough to...
    • Business trip
    • Solo traveller

    The carpet would need changing: it is not very clean The bathroom sink does not look very solid I would have appreciated to have a gym in the hotel

    Location was OK - not in the city center but close enough to walk there. Room is spacious Good free wifi network The bluetooth speaker that enables you to listen to your music is great

  • Reviewed: 3 January 2016

    8.3
    Very Good rooms, lovely staff, very helpful.
    • Leisure trip
    • Couple

    The room was very hot, even when turning off the heating - there was no cool air as we we visited in winter- Opened the window, but was quite noisy.

    Very Good rooms, lovely staff, very helpful. Parking in the building is very convenient and not expensive at 13 E / Day.

  • Reviewed: 11 November 2015

    6.3
    Clean bathroom, towels and bed linen
    • Leisure trip
    • Couple

    Hairdryer sparked, only worked intermittently and the insides rattled as though loose! Air con not on switched on in the hotel and room was hot and stuffy.

    Clean bathroom, towels and bed linen

  • Reviewed: 24 October 2015

    8.8
    Easy to access via trams and buses especially when needing...
    • Leisure trip
    • Couple

    As seems to be the norm, the toilet and bath area are not one unit. This meant the toilet was very small and resembled a cupboard. Baths are very high sided for a shortie! No stunning views...just apartment blocks.

    Easy to access via trams and buses especially when needing to connect to train station. Close to main shopping area. Mattresses were very comfortable too.

  • Reviewed: 19 October 2015

    7.5
    Room was quite spacious and clean
    • Business trip
    • Couple

    Very limited selection of food in restaurant. Firstly this doesn't taste good, secondly this much much costlier. For example, there is small bowl of noodles costing 18€. Double the size of same noodles ( I mean exactly same food package, but bigger) is available in super market nearby at 3€.

    Room was quite spacious and clean

  • Reviewed: 18 October 2015

    7.9
    The location in the center next to a tramway stop is superb.
    • Leisure trip
    • Couple

    The parking is a public parking with a space marked Novotel, which charges 5 euros per night ; the drawback is that there is no lift, so you have to use the stairs up , go outside and more stairs down to the reception.

    The location in the center next to a tramway stop is superb.

  • Reviewed: 9 September 2015

    7.9
    professional Hotel, you can be sure that you spend a good...
    • Leisure trip
    • Solo traveller

    Tue tubes above the air conditioning in the ceiling of the entry area of the room still made noise during the night after I switched the fan off. The breakfast could be included into the price of the room.

    professional Hotel, you can be sure that you spend a good night

  • Reviewed: 8 September 2015

    3.8
    The hotel is very well located
    • Leisure trip
    • Couple

    The rooms and the hotel urgently need renovation. The airco does not work. The elevators did not function a few times. The breakfast was very poor: always lack of cups, glasses, bread (if there was bread it was still frozen or baked too hard). Every day one of the 2 coffee machines did not work. It was more on old Mercure then a Novotel.

    The hotel is very well located

  • Reviewed: 7 September 2015

    8.3
    Spacious, quiet and comfortable room, cleanliness,...
    • Leisure trip
    • Couple

    The hotel has a security system whereby the lift can only be used by people in possession of a room key-card. We would have preferred it if this had been working during our stay.

    Spacious, quiet and comfortable room, cleanliness, convenient for the cathedral and old town

  • Reviewed: 11 August 2015

    8.8
    Good restaurant, nice atmosphere, comfortable room.
    • Leisure trip
    • Couple

    A little far from the center of things. Air conditioning cut out in the middle of the night as if on a timer, it got hot.

    Good restaurant, nice atmosphere, comfortable room. Good pillows!

  • Reviewed: 2 August 2015

    8.8
    We liked the location as it was a nice 10 min walk to the...
    • Leisure trip
    • Couple

    We liked the location as it was a nice 10 min walk to the main shopping street and the attractions. Room was spacious with room to move which is always a plus on a multi day stay (we stayed 4 nights)

  • Reviewed: 28 July 2015

    6.7
    we didnt really get the go above and beyond experience.
    • Leisure trip
    • Family with older children

    we didnt really get the go above and beyond experience. if we had questions, and the staff didnt know they would not help further, we booked a taxi to the airport and they forgot to call it, and didnt apologize. just mumbled things in french right infront of us

  • Reviewed: 26 July 2015

    9.2
    Receptionist gave us a great recommendation for a local...
    • Leisure trip
    • Couple

    Receptionist gave us a great recommendation for a local restaurant as we didn't want a busy touristy area - it was a lovely traditional restaurant - great food and friendly service

  • Reviewed: 15 July 2015

    8.3
    Great place to visit.
    • Leisure trip
    • Couple

    Hotel was excellent but one way system is challenging.

    Great place to visit. Managed to park in street as it was Sunday. Very easy to walk to main attractions and restaurants. Complimentary water.

  • Reviewed: 12 July 2015

    5.0
    Large room,good security need key card to operate the lift.
    • Leisure trip
    • Couple

    Room smelt on entering,very cheap coffee making facilities,wooden stick stirrers,paper & plastic cups, minimal tea,coffee & sugar,1 bottle of water 50cl for two people a day. 2 very,very small pots of milk.Grossly over priced breakfast €16.50 per pax.No wake up call.Extreme caution when using shower ultra slippery,hot water fluctuated very hot to cold.

    Large room,good security need key card to operate the lift.Two large lifts.Large bath towels nice supply of products in bath room.

  • Reviewed: 18 May 2015

    9.2
    No bath (I had not been told when booking).
    • Business trip
    • Solo traveller

    No bath (I had not been told when booking). A strange shower head (which would constantly "fall" in a specific - not very practical - position). Very low water pressure (long to rinse long hair).

  • Reviewed: 19 April 2015

    8.8
    Rooms were comfortable (seem to have been recently...
    • Leisure trip
    • Family with young children

    cannot think of anything

    Rooms were comfortable (seem to have been recently remodeled). We really liked the foldout beds. A family of four could stay easily in a single room. The lobby was nicely designed and had many children books and building blocks to keep our kids occupied. Highly recommend the hotel for a family that wishes to spend a few days in Bordeaux. Center is a 15 minute walk or 5 minute tram ride. Wish other hotels were this 'smart'.

  • Reviewed: 15 May 2016

    9.2
    Found a dirty cotton bud on floor
    • Leisure trip
    • Couple

    Found a dirty cotton bud on floor

  • Reviewed: 5 May 2016

    7.1
    Quiet room and comfortable bed.
    • Leisure trip
    • Couple

    Hotel facilities should have been explained.

    Quiet room and comfortable bed.

  • Reviewed: 19 April 2016

    7.5
    Clean, comfy room.
    • Leisure trip
    • Group

    Clean, comfy room. Ideal for the money paid. Very nice breakfast

  • Reviewed: 17 February 2016

    10
    Excellent service, very clean room - everything perfect !
    • Leisure trip
    • Family with older children

    Nothing to dislike

    Excellent service, very clean room - everything perfect !

  • Reviewed: 22 December 2015

    10
    Location
    • Leisure trip
    • Group

    Cost of beer at hotel

    Location

  • Reviewed: 2 December 2015

    7.1
    It was well located by the city center and the rooms were...
    • Leisure trip
    • Couple

    The 7th floor hallway smelled really bad and the smell lingered in the room.

    It was well located by the city center and the rooms were quite large.

  • Reviewed: 9 November 2015

    6.3
    Friendly staff, good bed.
    • Leisure trip
    • Couple

    Breakfast poor, no English newspapers available, no TV guide in room or in lobby, parking additional cost.

    Friendly staff, good bed.

  • Reviewed: 8 November 2015

    7.5
    Centrally located, easy parking
    • Couple

    Breakfast fairly average

    Centrally located, easy parking

  • Reviewed: 4 November 2015

    7.5
    Comfortable and clean room, close to downtown.
    • Leisure trip
    • Couple

    Comfortable and clean room, close to downtown. Parking next to Hotel

  • Reviewed: 25 October 2015

    10
    Very clean hotel, easy to find
    • Leisure trip
    • Group

    Very clean hotel, easy to find

  • Reviewed: 23 October 2015

    5.4
    Location good and parking very convenient with direct access...
    • Leisure trip
    • Couple

    Location good and parking very convenient with direct access to the Hotel

  • Reviewed: 13 October 2015

    10
    Excellent accommodation and the staff were very helpful
    • Leisure trip
    • Couple

    Excellent accommodation and the staff were very helpful

  • Reviewed: 3 October 2015

    9.6
    Very helpful and efficient staff throughout.
    • Leisure trip
    • Couple

    Very helpful and efficient staff throughout. Good breakfast, very clean/comfortable. We would definitely return, thank you.

  • Reviewed: 3 October 2015

    10
    Nice hotel good facilities in good location.
    • Leisure trip
    • Solo traveller

    Nice hotel good facilities in good location. I would definitely stay here again

  • Reviewed: 29 September 2015

    8.3
    Good staff experience
    • Leisure trip
    • Group

    Good staff experience

  • Reviewed: 24 August 2015

    5.8
    Good location
    • Leisure trip
    • Couple

    Air conditioning not cold, only a fan. Staff didn't speak any english or spanish

    Good location

  • Reviewed: 4 August 2015

    9.2
    Very well run hotel.
    • Leisure trip
    • Family with young children

    Restriction of only 2 children seems unnecessary where children are under 1 years of age

    Very well run hotel. Good value for money and great staff

  • Reviewed: 1 August 2015

    6.3
    Clean
    • Business trip
    • Solo traveller

    Location

    Clean

  • Reviewed: 31 July 2015

    9.2
    Novotel Bordeaux Centre did not surprise with the...
    • Leisure trip
    • Family with young children

    Novotel Bordeaux Centre did not surprise with the expectations.

  • Reviewed: 29 July 2015

    4.6
    The plate, glass have some stain.
    • Leisure trip
    • Family with older children

    The plate, glass have some stain. The staff is not friendly.

  • Reviewed: 28 July 2015

    9.2
    Everything, location, staff, comfort!
    • Leisure trip
    • Couple

    Hair dryer - not very good, awkward to use!

    Everything, location, staff, comfort! Short walk to city centre.

  • Reviewed: 14 July 2015

    7.1
    Good location, comfortable bed.
    • Leisure trip
    • Group

    Mix up over check in, quite an unfriendly member of staff

    Good location, comfortable bed.

  • Reviewed: 11 June 2015

    8.8
    Your staff were so helpful,and breakfast was great
    • Leisure trip
    • Couple

    Your staff were so helpful,and breakfast was great

  • Reviewed: 5 June 2015

    7.1
    Nice and clean
    • Leisure trip
    • Family with young children

    Bed was hard

    Nice and clean

  • Reviewed: 4 June 2015

    10
    The food in the restaurant, comfy bed, spacious room and...
    • Leisure trip
    • Couple

    The food in the restaurant, comfy bed, spacious room and location.

  • Reviewed: 15 April 2015

    9.6
    The location and the room.
    • Leisure trip
    • Couple

    Service in bar area slow and sometimes non existent.

    The location and the room. Helpful staff at reception.

There are also 19 reviews without text. These impact the overall review score.

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