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Reviews of Novotel Lens Noyelles 4 stars

Centre Commercial, 62950 Noyelles-Godault, France

#1 of 9 hotels in Noyelles-Godault

Guests' Choice

Review score

Based on 338 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8.4

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Showing 1 - 74

  • Reviewed: 18 June 2018

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The bar staff were poor, waiting long periods to get served. Drink measures were under served and they just shrugged when told. They seemed more interested with eating their own food rather than serving. The same staff served in the restaurant later on and were even poorer. Long waits, not asked for more drinks, not asked if we wanted coffee to finish, bread served in a paper bag (between two) with no plate and the food was terrible. One member of staff was laying out breakfast items (including uncovered bread rolls) while a busy restaurant were left waiting. We asked for our bill, was ignored to have to ask again to be told it was 'ok as it was on our room'. The bill was incorrect the next day and delayed us leaving the hotel on time. We were not the only ones disappointed with the terrible service - the wedding on the same evening is not an excuse for this poor service either! We had breakfast early the next morning - which was good, however, the room was untidy despite very few guests being up, can only conclude the mess was from staff breakfasts!! Poor, poor management of young staff members.

    Our room was large and very clean as was the hotel in general.

    Stayed in June 2018

  • Reviewed: 19 March 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    My room overlooked the pool and someone forgot to turn the outdoor music off so I could hear it all night, managed to get to sleep probably due to our 8 hour drive to get to the hotel, was awake from 4.30 am onwards due to the music.

    The staff were very good and personable. Breakfast was excellent, all you would need in our opinion hot and cold, juice cereals, eggs etc. Decent coffee. Dinner was very disappointing, Avocado starter was very poor, just chopped avocado with a bit of lettuce, Lamb Tagine was also poor couple of thin lamb chops on top of a sauce, sauce was tasty but Lamb was inedible. Cheese plate very poor also for France. Location is excellent and just across the road from a huge Supermarket for all your shopping and only 75 minutes approximately from the Eurotunnel. Room was very clean so no complaints there.

    Stayed in March 2018

  • Reviewed: 9 January 2018

    • Business trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location. Good sized rooms and very comfortable. We ate in the restaurant in the nearby Centre Commercial. Which had a variety of popular restaurants.

    Stayed in January 2018

  • Reviewed: 1 December 2017

    • Leisure trip
    • Group
    • Superior Queen Room with Sofa
    • Stayed 4 nights

    Daytime seminars where attendees filled public areas - to the detriment of guests.

    Modern and warm. Central to our needs. Good restaurant - didn't need to go out looking for food.

    Stayed in November 2017

  • Reviewed: 22 September 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 2 nights

    Located in the business park area so not particularly attractive but this would be reflected in the price.

    Lots of parking, good value comfortable accommodation. Good location for exploring Arras and the surrounding area.

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Room was small and bed was uncomfortable. Mattress was extremely soft felt like sleeping on the wooden struts. Shower pressure wasn't very good needs reviewing. Hot drinks selection within rooms need improving.

    Scrambled egg and cooked breakfast elements were tasty. Staff helpful especially with language barrier. Outside pool not a true reflection of picture.

    Stayed in September 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 4 nights
    • Submitted via mobile

    We have stayed at your hotel three times now as always been very happy but this time were a little disappointed the rooms were in need of a makeover and our toilet had a very strong smell of stale urine the bed and pillows were not as comfy as before it all looked a little tired

    Friendly staff

    Stayed in August 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The choice of menu for vegetarians is a little limited. Quite expensive for a one night stay, but comfortable and reliable.

    Good for a one night stay en route to the south. Great to have access to a swimming pool after a long drive.

    Stayed in July 2017

  • Reviewed: 6 July 2017

    • Leisure trip
    • Group
    • Superior Queen Room with Sofa
    • Stayed 2 nights
    • Submitted via mobile

    No lifts, so had to get rooms changed to ground floor Pool didn't open till 10am - so no use to us! This was one of the main reasons I chose this hotel so was more than a little disappointed! Didn't feel I got my money's worth and this should be made more obvious when booking. I felt mislead.

    Bed very comfy, staff great especially the restaurant staff. Food and wine excellent. Hotel not too big

    Stayed in July 2017

  • Reviewed: 22 June 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    Service was a bit slow at dinner - staff seemed to be overstretched

    Smart rooms, pleasant public areas. Good to have a kettle and fridge in room which is often not the case in French hotels. Good food, excellent breakfast

    Stayed in June 2017

  • Reviewed: 4 June 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The lack of a mirror in the bedroom for hair and makeup. Also I found when we arrived that Booking.com had made a double reservation for that date ,and the staff were unable to change it . I will therefore try to get some help from Booking.com .as I was unable to contact you then and would like to prevent this happening again . Obviously the return of my fee would be welcome also.

    As with all Novotels we found everything clean ,comfortable and consistent.

    Stayed in May 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    There was no lift and no bath in the bathroom which was otherwise excellent

    The property was very near the motorway junction so ideal for a one night stop on the way to the Vimy memorial. Air conditioning in the room was very welcome on a very hot day. Good value meal.

    Stayed in May 2017

  • Reviewed: 27 May 2017

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Almost everything. Uncomplicated and nice staff.

    The breakfast was very special. Fresh and full! From freshly squeezed orange juice to Baguette rustikal. Everything was available.

    Stayed in May 2017

  • Reviewed: 15 May 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Breakfast as usual in hotels is way overpriced 16,50€ per person way too expensive for me and it is a bit difficult to find the hotel but otherwise a decent place clean surrounded by green all in all a nice stay and very handy for the motorway

    Stayed in May 2017

  • Reviewed: 16 October 2016

    • Leisure trip
    • Group
    • Superior Queen Room with Sofa
    • Stayed 1 night

    Woodchip wall paper a little low rent for a novotel.

    The location is great, there are 10-15+ restaurants to choose from, a bowling alley and a cinema at the other side of the park. The rooms are well appointed and quiet

    Stayed in October 2016

  • Reviewed: 6 September 2016

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 3 nights
    • Submitted via mobile

    Beds were too small and not very comfy did not like the fact that a couple bought a dog into restaurant and sat it on the chairthen started to feed it from their plate i have a dog but would not dream of doing this

    Lovely athmoshere at hotel

    Stayed in September 2016

  • Reviewed: 4 September 2016

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Restaurant food not particularly good and breakfast, although varied, was quite expensive. Also when booking a double room they seem to cater for one person instead of two - only one breakfast included in the price of the room and only one bottle of water in fridge.

    The bed was one of the best French hotel beds we've slept on.

    Stayed in August 2016

  • Reviewed: 29 August 2016

    • With a pet
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    Hard to find - I had looked it up on google in advance and also tried the satnav; in the end we had to stop and ask someone. If you're reading this and visiting for the first time, I suggest you email the reception for a map to print out. That might save you 20 mins! Dinner a bit disappointing.

    Bed very comfortable. Rooms functional but very good. Great for travelling with the dog - garden just outside, and we had a ground floor room. It was also approx 15 mins away from the A26. Breakfast was good. So was the pool.

    Stayed in August 2016

  • Reviewed: 24 August 2016

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The personnel was very kind to us and the children. There were many facilities for the children (swimming pool, volleybal net, table tennis, X-box). The rooms were clean.

    Stayed in July 2016

  • Reviewed: 20 August 2016

    • With a pet
    • Leisure trip
    • Family with older children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Good place to stop off on the way home. Plenty of parking. Dog friendly. Good restaurant and breakfast. Right next to shopping centre and Hypermarket.

    Stayed in August 2016

  • Reviewed: 17 August 2016

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night

    It's quite pricey for a Novotel

    The location is good as close to the motorway. Sizable rooms, comfortable beds and there is an outdoor area where children can run around and/or swim in the pool.

    Stayed in July 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Friendly and helpful staff. Nice grounds with small but clean outdoor pool. Spacious room with good air-con and small fridge. Very comfortable bed. Lovely salads in the restaurant.

    Stayed in July 2016

  • Reviewed: 21 May 2018

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    A bit difficult to find, due to the current road works. Excellent value for money. Parking is securely closed for the night by a huge fence!

    Stayed in April 2018

  • Reviewed: 13 May 2018

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    n/a

    Completely as advertised

    Stayed in May 2018

  • Reviewed: 12 May 2018

    • Solo traveller
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Charging point for smartphone needed in room.

    Room with bath made available on request.

    Stayed in May 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The coffee!

    In our way to Switzerland

    Stayed in March 2018

  • Reviewed: 15 February 2018

    • Leisure trip
    • Solo traveller
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    More water pressure in showers

    Good dinner excellent yoghurt at breakfast

    Stayed in February 2018

  • Reviewed: 15 January 2018

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night

    bed comfy,food good,staff friendly

    Stayed in January 2018

  • Reviewed: 12 November 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    It was pretty clean, simple and stylish

    Stayed in October 2017

  • Reviewed: 18 September 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    No lift to 1st floor.

    Comfortable bed, decent size shower.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    location. very busy industrial area with heavy traffjc

    modern with good fqcilities

    Stayed in September 2017

  • Reviewed: 22 August 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    The bed was excellent very comfy, the Hotel is a little tricky to find but with a sat nav you should have no problems

    Stayed in August 2017

  • Reviewed: 14 August 2017

    • With a pet
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Breakfast room was overcrowded. Scrambled eggs looked disgusting and did not look cooked. There is no lift

    Stayed in August 2017

  • Reviewed: 10 August 2017

    • With a pet
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 2 nights
    • Submitted via mobile

    No dislikes

    Great hotel. Rooms very clean and comfortable. Excellent restaurant and hotel facilities. Will definitely use this hotel again.

    Stayed in August 2017

  • Reviewed: 5 June 2017

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Looks dated, limited choice at the restaurant.

    Friendly and helpful staff . Good beds and pillows.

    Stayed in June 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Nothing everything was excellent, and the staff, fantastic.

    Yes

    Stayed in April 2017

  • Reviewed: 13 March 2017

    • Business trip
    • Group
    • Superior Queen Room with Sofa
    • Stayed 1 night

    we had an excellent dinner

    Stayed in February 2017

  • Reviewed: 29 December 2016

    • Leisure trip
    • Group
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    This is not a 4* hotel.

    Stayed in December 2016

  • Reviewed: 1 November 2016

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    Stayed on many occasions always pleased with hotel, and close to shopping area

    Stayed in October 2016

  • Reviewed: 6 October 2016

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    Surrounding ground

    pleasant stay, nice rooms and good service

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night

    Great place for a stop over on our way back home to the Netherlands

    Stayed in September 2016

  • Reviewed: 1 September 2016

    • Business trip
    • Solo traveller
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Basic hotel for the price

    Location close to motorway

    Stayed in August 2016

  • Reviewed: 21 August 2016

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was excellent

    Stayed in August 2016

  • Reviewed: 20 August 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Staff friendly Very comfortable beds Nice buffet breakfast

    Stayed in July 2016

  • Reviewed: 11 August 2016

    • With a pet
    • Leisure trip
    • Family with older children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The food and wine is dreadful and hugely over priced

    Really clean, efficient hotel ideally placed for people travelling across France

    Stayed in August 2016

  • Reviewed: 9 August 2016

    • Leisure trip
    • Family with older children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Pillows were uncomfortable

    Comfortable bed. Nice room, good bathroom

    Stayed in August 2016

  • Reviewed: 29 July 2016

    • With a pet
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    Food of poor quality and poor value for money.

    Good sized room. Large car park. Clean.

    Stayed in July 2016

  • Reviewed: 25 July 2016

    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night

    if no elevator at least a ramp

    Stayed in July 2016

  • Reviewed: 19 July 2016

    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Expensive breakfast. Poorly signposted to location

    Friendly and helpful staff. A predictable quality "package".

    Stayed in July 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Group
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The price of breakfast

    The staff were very friendly and accommodating plus the Portuguese football team were there and we met ronaldo!!!

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 December 2015

    • Business trip
    • Solo traveller

    Road Panel to get the hotel not really visible Nothing more than a bottle of still water (but offered) in the frigo bar....almost a second one would have been appreciated

    Room Size a bit larger than most of typical hotel chain.

  • Reviewed: 15 November 2015

    • Leisure trip
    • Couple

    Poor location in a shopping area. Restaurant prices expensive - especially for a simple omelette. View from room over the car park

    The bed was extremely comfortable

  • Reviewed: 26 September 2015

    • Leisure trip
    • Family with young children

    Very difficult to locate. Even sat nav could not get us there directly.could do with better direction and much larger and better located signposts.

    Nice but cold pool for the children. Nice breakfast.

  • Reviewed: 5 August 2015

    • Leisure trip
    • Family with young children

    Conveniently located next to the autoroute. We had interconnecting rooms that were ideal for our family. The food was better than we had expected, particularly the breakfast, and staff were all helpful and friendly.

  • Reviewed: 26 July 2015

    • Leisure trip
    • Family with older children

    Hot breakfast food was warm or cold children missed hash browns!

    Our rooms were close and staff helpful. Also room service arrived quickly even though ordered late. Good food.

  • Reviewed: 7 July 2015

    • Leisure trip
    • Family with older children

    - rooms are small, even the suites - some noise from outside the hotel complex - found the price a bit high for the offering

    - comfortable bed - clean room - helpful staff

  • Reviewed: 7 April 2015

    • Leisure trip
    • Couple

    Slightly difficult to find but luckily spotted hotrl sign at motorway exit amongst loads of other hotel signs. Advise follow signs for Auchan supermarket.

    Extremely comfy bed, quiet room ( as requested ) on site parking. Excellent evening meal in the hotel restaurant. Big shopping centre and Auchan supermarket very close.

  • Reviewed: 29 April 2016

    • Leisure trip
    • Family with older children

    It was extremely difficult to find as it was right in the heart of a shopping complex. Drove around in cicles

    It was close to shops etc.,

  • Reviewed: 17 April 2016

    • Leisure trip
    • Couple

    PARKING IS 12 EUROS

    Fresh and spacious

  • Reviewed: 13 April 2016

    • Leisure trip
    • Couple

    The new beds are extremely comfortable.

  • Reviewed: 5 April 2016

    • Leisure trip
    • Couple

    Unfortunately as we enjoy cooked breakfast the morning we stayed there - eggs were not available leaving a limited option for a hot meal.

  • Reviewed: 23 March 2016

    • Leisure trip
    • Couple

    Helped us find a great location to walk our dogs

  • Reviewed: 7 January 2016

    • Leisure trip
    • Family with older children

    sometimes have to locate bar person

    Location of the hotel spacious rooms

  • Reviewed: 5 January 2016

    • Family with young children

    Hard to find even with a sat nav and the girl on the desk could not speak English over the phone to help direct.

    Very comfortable bed and very clean

  • Reviewed: 27 September 2015

    • Leisure trip
    • Couple

    Very busy - terrible service in bar - turned away from restaurant because we hadn't booked

    Comfy room

  • Reviewed: 10 September 2015

    • Leisure trip
    • Couple

    The location

  • Reviewed: 4 September 2015

    • Leisure trip
    • Couple

    Our bathroom sink had not been cleaned. Our room was changed without fuss.

    Location to ferry crossing and being able to park our caravan safely

  • Reviewed: 3 September 2015

    • Leisure trip
    • Family with older children

    the outdoor area is lovely

  • Reviewed: 21 August 2015

    • Leisure trip
    • Family with older children

    Typical Novotel, good value, great facilities, very relaxed, awesome breakfast

  • Reviewed: 10 August 2015

    • Leisure trip
    • Couple

    Restaurant staff not up to standard of reception!

    lovely room and reception staff were excellent

  • Reviewed: 21 July 2015

    • Leisure trip
    • Couple

    limited menu

    The pool and outside space

  • Reviewed: 2 July 2015

    • Leisure trip
    • Couple

    Food average breakfast nothing special

    Air conditioning

  • Reviewed: 12 April 2015

    • Leisure trip
    • Couple

    None

    You know what you are getting!

  • Reviewed: 7 April 2015

    • Leisure trip
    • Family with older children

    Beds were really comfortable and breakfast buffet excellent

There are also 39 reviews without text. These impact the overall review score.

Showing 1 - 74

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