85 Rue De Bercy, 12th arr., 75012 Paris, France
#520 of 1,614 hotels in Paris
Guests' ChoiceBased on 893 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
8.8
Facilities
8.5
Staff
9.0
Value for money
8.1
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 25, 2024
Adrian
SwitzerlandVery close to Bercy Arena. Close to public transport
Stayed in March 2024
Reviewed: March 24, 2024
Anatolypasmurov
QatarStaff
Stayed in March 2024
Reviewed: March 11, 2024
Ami
United KingdomIssue with the room but this was sorted out quickly and efficiently and the manager was great at handling the problem.
Good size bedroom and great indoor area for children. Like the little touches such as sweets for the kids at the lobby.
Stayed in February 2024
Reviewed: March 4, 2024
Moez
FranceGreat location and infrastructure!
Stayed in February 2024
Reviewed: March 4, 2024
Maywether
United KingdomStaff rude, cleaners rude, small rooms overpriced
Staff need to be trained and the cleaners are RUDE
Stayed in February 2024
Reviewed: March 2, 2024
Despoina
GreeceNot really anything to add here
Nice clean rooms, friendly staff, family friendly reception, very good breakfast
Stayed in February 2024
Reviewed: February 22, 2024
Katie
United KingdomThe room was very hot in the evenings
The entertainment at breakfast was good fun and the breakfast was lovely. It was a great location for getting into the city. Our room was very comfortable.
Stayed in February 2024
Reviewed: February 17, 2024
Stacey
United KingdomChildrens menu selection
Clean, modern, amazing shower!
Stayed in February 2024
Reviewed: February 14, 2024
Varina
United KingdomOnly two cups for tea/coffee (there were 4 of us in the room) and no milk!
Staff were friendly and clear at check in, we stayed in a family room which had double plus sofa bed which was more like 2 doubles so that worked really well. We left early for a train from Gare de Lyon (about 10-15min walk away) so didn't have the breakfast.
Stayed in February 2024
Reviewed: February 4, 2024
Anna
LatviaIt was very surprising that when I, having lost the ring, looked under the bed, I found CHICKEN BONES AND NAPKINS!!! Not very clean spoons and cups in the room; The bathroom was not cleaned very well (applies to the sink in the bathroom). There are really a lot of pluses at breakfast: your own bread, for example, but at the same time a number of dishes are not suitable (for example, a raw omelet or bitter cut fruit). Since our plane was early in the morning, we were offered breakfast. This is very nice of the staff; on the other hand, when booking an expensive 4-star hotel, the client can count on such bonuses. The takeaway breakfast was very disappointing. That is, in fact, it was very formal ((Only sweets!! nothing more. Opening the boxes we saw: a children's bad drink with a straw, two muffins from the supermarket, a banana and one or two cookies! This is strange for a 4-star hotel. I understand , that "to go" is not a full buffet! but a couple of slices of cheese, ham, croissant..... I wanted to see it!
Polite, helpful staff. I liked the presence of a bathroom in the room, good bed linen, Ritual shampoos, and a good breakfast. Nice lounge downstairs. Pleasant interior in the rooms and hotel.Breakfast is not bad! (some of it is very tasty, some of it is not)
Stayed in January 2024
Reviewed: January 19, 2024
Kaboyaone
BotswanaThe room was a bit too cold,the Airconditioner does not get too hot Shower water is as hot as wash basin water
Cleanliness Proximity to metro station Food
Stayed in December 2023
Reviewed: January 17, 2024
Ashleigh
South AfricaBreakfast was amazing, friendly and helpful staff..
Stayed in December 2023
Reviewed: January 10, 2024
Astrid
New ZealandLocation was great
Stayed in December 2023
Reviewed: January 8, 2024
Peng
MalaysiaBreakfast: N/A Room: a little small for 3 persons Location: easy access to Metro.
Stayed in December 2023
Reviewed: January 2, 2024
Abhijeet
IndiaCleanliness. - Good breakfast.
Stayed in December 2023
Reviewed: January 2, 2024
Dzhurumbaev
NetherlandsGood breakfast
Stayed in December 2023
Reviewed: January 1, 2024
David
United KingdomGreat location.. room and reception area excellent. Staff were great with our kids
Stayed in December 2023
Reviewed: December 31, 2023
Mason
United KingdomGreat hotel in relatively quiet location but close enough to central Paris for all it had to offer
Stayed in December 2023
Reviewed: December 28, 2023
Emma
United States of AmericaThe lack of a gym or exercise room (the room was too small to exercise in it)
The breakfast was outstanding. Really really good. Wish they had larger pots of coffee instead of single use pods. The magician going from table to table was fun but it wasn’t clear that he was hired by the hotel. We were wondering where he was coming from and if he had snuck in!
Stayed in December 2023
Reviewed: December 24, 2023
Samer
PolandMattresses are not really comfortable
Facilities and overall look was good
Stayed in December 2023
Reviewed: December 21, 2023
Celeste
New ZealandThe bed was a little hard. It needs a mattress topper to just soften it up and make it that little bit more cosy.
It was lovely and clean and had very helpful, friendly staff. Our room was good, slightly small for a family of 4 with bags but we managed ok. The facilities were clean and the beds were firm. We prefer slightly softer and a mattress topper would have made this more comfortable. It was very close to Bercy train station which made getting around very easy. So it was a good location for us. We would recommend this accommodation to others.
Stayed in December 2023
Reviewed: December 19, 2023
Nicole
South AfricaSee above
Breakfast was excellent we did not appreciate the parking facilities and having to pay for the parking. We also had to bring our bags up and down the stairs and was not offered any help with our luggage
Stayed in December 2023
Reviewed: December 16, 2023
Anne
AustraliaRight near Accor Arena. Concert on both nights we stayed. Noisy from music till 10pm and then noisy from crowds for several hours after that. Too far from Paris sites.
Very clean. Comfortable beds.
Stayed in December 2023
Reviewed: December 12, 2023
Jianxin
ItalyWaiting for the elevator for too long,need a translator。
Very close to the concert
Stayed in December 2023
Lecce, Italy
Sorano, Italy
Salardú, Spain
Vilamoura, Portugal
Persenbeug-Gottsdorf, Austria
Wuhan, China
Guangzhou, China
West Yellowstone, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content