It seems that everywhere in Avignon involves climbing stairs; while we were able to unload our luggage near the lobby, we still had to carry our luggage up a rather steep set of stairs to reach the lobby. As the hotel is in an historical building, the hallways and rooms are not large. We booked a room with a sofa in order to have a larger room but it was a tight fit to get past the bed to the sofa which did not face the television. Had we wanted to use the sofa bed I think there would have only been 50cm between it and the bed. The hotel is pet friendly and we brought our small cat. The carpeting looked like it needed to be replaced especially near the door where perhaps a pet had been scratching. I recommend that all hotels now replace carpet with more sanitary hard floor coverings. In the hallways and the entry there was a sting perfume smell which I found off putting. We were happy that we stayed here; but there is room for improvement.

We liked the great location with with direct access from the Palais des Papes parking garage, ability to unload luggage near the lobby and within walking distance of all the attractions and restaurants. Friendly staff, good breakfast. The bathroom was newly renovated. The bed and pillows were comfortable.

Stayed in January 2024

Coffee and milk were not replaced daily. The coffee cup was left without being taken away/ cleaned and replaced.

Nice hotel and friendly staff

Stayed in October 2023

Car park in terms of luggage was a pain but I don't suppose there is anything they can do about that!

It was clean and practical which is what we needed.

Stayed in October 2023

Location. Room adequate for our needs. Staff superb.

Stayed in September 2023

Not much we didn’t like.

Very convenient location with parking close by. Staff welcoming, helpful and cheerful. Room was comfortable and we slept well. Restaurant Racine delivered a lovely evening meal in the quiet courtyard. Breakfast was also good.

Stayed in October 2023

It felt a bit dated. And the parking area had a rather unpleasant odor.

Great location

Stayed in October 2023

Breakfast not a four star, rather minimum.

Excellent location

Stayed in October 2023

Air conditioning to lower temperature below 20

Location

Stayed in September 2023

Convenient central location and easy parking.

Stayed in August 2023

n/a

good central location. Staff were all very helpful and professional.

Stayed in August 2023

Specifically booked a hotel with parking but when we arrived it had a height restriction and because we had a roof box we were unable to access. This should be mentioned somewhere in the hotel’s description.

Very good location

Stayed in August 2023

location

Stayed in August 2023

Soap, shampoo, were of mediocre quality comparing with other 5 hotels I booked during this travel

Location, facilities

Stayed in August 2023

Parking at the hotel is a huge pain. In order to bring your suitcases from the multi-story car park, it requires you to traverse through an obstacle course of staircases, with little guidance. There is a space to unload baggage easier, however it is terribly inconvenient, and requires you to reverse park unto incoming traffic which is not made clear unless one had stayed here previously which we hadn't. 2 mins walk into the city which was great

Great location right next to the city centre. Friendly reception staff, who gave us useful information and how to avoid tourist traps. Breakfast was nice, but nothing special nor were the staff.

Stayed in August 2023

Better signage needed to direct car to hotel drop off.

Reception staff very helpful. Location was close to historical sites.

Stayed in July 2023

Very indifferent staff and poor customer service. I was overcharged but the manager did sort things out and he at least was very good

Great central location with comfortable room and convenient parking

Stayed in June 2023

Fake grass on the balcony

Location… location… location Enjoyed the balcony

Stayed in July 2023

The parking garage is dirty and difficult to navigate. The breakfast is really bad. The hotel is in need of some remodeling.

The location is excellent. The staff is very friendly. The beds were decently comfortable. The hotel felt safe. Otherwise, it's a very basic level hotel. We were comfortable and it was clean enough, but there wasn't anything really special about the actual hotel outside of staff and location.

Stayed in July 2023

A bit run down breakfast could have been better.

Location

Stayed in June 2023

Reception desk was a table in lobby without a sign to indicate this. Due to a function in the evening we weren’t able to sit on the terrace to have a drink late afternoon. Cups in bedroom don’t have handles, seems a bit weird!

Fabulous location. Found easily. Great welcome from staff once we located “reception”. Very comfortable bed.

Stayed in June 2023

As above.

Great location though we did have trouble finding the Hotel after walking with luggage from the Avignon Central RS; maybe some signs for pedestrians ( if allowed ) on the main access street would help visitors to the City. The staff at the Front Reception desk were outstanding and the Buffet Breakfast also.

Stayed in June 2023

Narrowly missed a large coach party checking in behind us, but thats just the luck of the draw.

All good

Stayed in June 2023

It was difficult to find the hotel initially and even more difficult to find the hotel car park. Car parking was very expensive. Booking.com should be more specific about the car parking ie whether this is on the hotel site, or at a local car park. If at the hotel site the information should include whether this can be booked in advance and what the cost is.

Very comfortable hotel in a perfect location.

Stayed in May 2023

Nothing

Location, Parking option, cleanliness and staff.

Stayed in June 2023