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Reviews of Hôtel Princesse Flore

5 Place Allard, 63130 Royat, France

#9 of 34 hotels in Royat

Guests' Choice

Review Score

Based on 37 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.8

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Showing 1 - 25

  • Reviewed: December 11, 2023

    7.0
    Good room, clean, small lobby, bad breakfast
    • Leisure trip
    • Family with young children
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast, very basic and not clean at all

    Room and design

    Stayed in December 2023

  • Reviewed: August 28, 2023

    9.0
    Very nice surprise
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Superb restaurant

    Stayed in August 2023

  • Reviewed: July 11, 2023

    9.0
    Excellent
    • Leisure trip
    • Travelers with friends
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was an issue

    Excellent facilities and very friendly helpful staff

    Stayed in July 2023

  • Reviewed: July 5, 2023

    9.0
    Very comfortable relaxed hotel
    • Leisure trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast service was passable, but not to the standard I would expect for a 5 star hotel.

    Good value, super comfortable bed, and access to the great Royatonic spa

    Stayed in July 2023

  • Reviewed: December 18, 2022

    7.0
    A bit of well deserved luxury
    • Leisure trip
    • Family with young children
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very cold, one staff member in particular was quite rude. The room service menu was limited and the food (lasagne) was burnt and not worth €18. (The front desk did offer us a complimentary breakfast as compensation)

    Bed was amazing, room was lovely. Great access to Royatonic. Lovely hotel and very nice breakfast

    Stayed in December 2022

  • Reviewed: September 13, 2021

    8.0
    Nice place for an overnight stay.
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night

    Room a little small.

    Well trained staff. Excellent food.

    Stayed in September 2021

  • Reviewed: August 8, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely hotel with excellent service on the edge of the puy de dome. Arrived late after a long journey and had an excellent tapas in the rooftop bard over looking Clermont

    Stayed in August 2021

  • Reviewed: July 24, 2021

    8.0
    Lovely stop over
    • Leisure trip
    • Family with young children
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The aircon didn’t work very well and the rooms were quite hot.

    Property is very central and easy to find. Has an excellent underground private car park and absolutely excellent restaurant. Rooms were very comfortable

    Stayed in July 2021

  • Reviewed: December 24, 2023

    6.0
    Room ok area poor
    • Business trip
    • Couple
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 1 night
    • Submitted from a mobile device

    The pool wasn’t part of the hotel it was a municipal One next door It is in the middle Of nowhere next to the Michelin tyre factory and you can smell it

    Stayed in December 2023

  • Reviewed: September 21, 2023

    3.0
    Good potential, but very disappointing delivery
    • Leisure trip
    • Couple
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed at this expensive hotel to use the spa. On arrival we were informed a mother and toddlers group meant it was closed to us until 2.00pm. We were therefore unable to use it. When we complained we were told we should have checked!!! During breakfast, which a very non 5 star buffet with dreadful hot options, Luke warm machine coffee and indifferent staff. When I asked them to clear some dirty plates they took a clean one and were about leave the dirty ones. Breakfast ended at 10.30 but at 10.10 they started stripping tables for lunch and ironed tables clothes. I hate this as it makes you feel unimportant and that you are in the way of their schedule. It felt like a building site with bare wooden tables and extension chords running along the floor. 5 star?? Not in our opinion sadly. Will not be returning.

    Room was a good size but the TV in the sitting area was broken.

    Stayed in September 2023

  • Reviewed: May 27, 2023

    2.0
    Don’t
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We booked this hotel because of the spa that is the only reason we were told that the spa was very good. I phoned the hotel and on arrival spoke with the hotel and paid €30 for use of the spa. I am registered disabled and when I hit changed and into my swim shorts and was about to get into the pool I was stopped by a pleasant guy but never the less it was very embarrassing. I was not allowed to swim swim shorts only tight fighting speedos which is a hard ask when your body does not conform. Girl at spa reception was very rude and laughed as we were leaving. I asked to speak with the manager at the time and still waiting.

    Not much very dated and web page is very flattering

    Stayed in May 2023

  • Reviewed: April 16, 2023

    10
    Very good
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing I would like to say that location is a little bit far from the centre, anyway, we walked there in about 30 minutes.

    You just can't fault it, beautiful hotel, we like it very much, very clean and comfortable 👌, it almost perfect. Wouldn't change a thing. Very good breakfast, private car park, nice peaceful stay.

    Stayed in March 2023

  • Reviewed: December 28, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Completely closed rooftop bar, not informed when booking. Extra charge for spa, not part of the hotel, situated next door. We were informed that the restaurant was fully booked although there were several empty tables when we looked in twice during the evening.

    Comfortable room

    Stayed in December 2022

  • Reviewed: December 26, 2022

    3.0
    Definitely does not deserve 5-star ranking by French standards. More like a 3-star hotel.
    • Leisure trip
    • Family with young children
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 2 nights
    • Submitted from a mobile device

    Very old rooms, bed linen not very clean, no amenities, everything looked like it hadn't been cleaned and was shabby.

    Very basic, minimal breakfast. Not inline with others 5 star hotels in France.

    Stayed in December 2022

  • Reviewed: October 13, 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    pictures online suggest a spa is included also when you look it up trough Google it says breakfast is included. both are not though. which was a disappointment. when we decided after all to use the spa but I was not allowed to go in cause in didn’t appropriate swimwear and was told to buy a new swim short for another 30 euros extra. very disappointing and also rude staff who didn’t seem compassionate about anything.

    hotel looks nice on the outside

    Stayed in October 2022

  • Reviewed: July 22, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    it is a 5stars hotel : we have been told it was not possible to have diner on the premises. that is insane. at this level of price, it is unacceptable. no valet parking in top.

    nice and confortable rooms

    Stayed in July 2022

  • Reviewed: May 13, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    thé bath was very high. it was difficult getting in and out. I usually ask for walk in shower but I forgot this time.

    it’s a very very nice hotel. the staff are fantastic. everything you expect in a five star.

    Stayed in May 2022

  • Reviewed: August 7, 2021

    7.0
    Not a 5 star hotel
    • Leisure trip
    • Family with young children
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 2 nights
    • Submitted from a mobile device

    Attention to details, breakfast, facilities

    The hotel has a great location to visit the Puy Dôme. But it is not a 5 star place. The staff is not exceeding expectations. They did not mention on forehand that the spa was closed and I had to go back 5 times to ask for compensation. Which in the end they solved. The breakfast is average you would expect fresh coffee and more options for hot dishes.

    Stayed in August 2021

  • Reviewed: August 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: November 23, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: October 22, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Family Junior Suite (2 Adults + 2 Children - 12 years old)
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: September 24, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2021

  • Reviewed: March 10, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: November 16, 2023

    10
    Exceptional
    • Business trip
    • Travelers with friends
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2023

Showing 1 - 25

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