17, Avenue Kléber, 16th arr., 75016 Paris, France
#719 of 1,619 hotels in Paris
Guests' ChoiceBased on 348 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.4
Facilities
8.1
Staff
8.8
Value for money
7.8
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: April 15, 2024
Sue
United KingdomRoom Service Menu limited
Efficient, Friendly, Excellent Concierge Service
Stayed in March 2024
Reviewed: April 11, 2024
Dmitry
RussiaWhen I asked room service to bring 2 bowls and 2 forks to the room, I was told it will cost me €30 which seems a bit too much given that you can buy a main dish in the restaurant outside for the same amount of money.
Housekeeping is at a really good level, the room was always very clean. Also, while check in is from 15:00 on the day of our arrival we were at the hotel around noon and we were provided with early check in at no extra cost.
Stayed in April 2024
Reviewed: March 31, 2024
Evgeny
SpainLong waiting time for ordering breakfast at the restaurant. The restaurant staff pretends not to notice the guests. Otherwise, everything is okay.
Magnificent interiors of the lobby and rooms, good welcome, excellent concierge service.
Stayed in March 2024
Reviewed: March 26, 2024
Hannah
United KingdomThe room was too hot even after we asked for the heating to be turned down. It was noisy in and out of the hotel when trying to sleep.
The hotel was beautiful. The staff were friendly and helpful. The bed was comfy and the rooms a good size. Amazing location.
Stayed in March 2024
Reviewed: February 16, 2024
Andrey
United KingdomWell, they did not have WiFi back then in the 18th century, did they? So, do not expect one to work in your room. This was a bad surprise for me. The mobile phone connected to the local network reasonably well, but the laptop had an extremely low speed. This was simply not acceptable.
Hotel Raphael is a fine example of an antique 5* Parisien hotel. It is antique in every sense of the word, from rooms layout, decor and furniture to the way staff talks to guests. One needs to love the era of Three Musketiers to appreciate the ambiance of this old home.
Stayed in February 2024
Reviewed: February 11, 2024
William
United KingdomHôtel is tired, need a refurb to big up to standard for prices, coffee machine was dirty, and doors hanging of hinges and bathroom very very tired.
Really big room, amazing room and view bed amazing, staff Amazon g and hotel very grand as we hoped
Stayed in February 2024
Reviewed: January 4, 2024
Salim
Lebanonthe location is excellent. the staff is very friendly & efficient. the concierges are amazing. breakfast is perfect.
Stayed in January 2024
Reviewed: December 16, 2023
Charles
United States of AmericaVery beautiful hotel, the staff is very good and welcoming
Stayed in December 2023
Reviewed: December 10, 2023
Alexandra
LatviaEverything: the staff and service is super, location is perfect, the bed is comfortable, the room - our was superior - was spacious. We asked for transfer from and to airport - the car, drivers and trips were really pleasant.
Stayed in December 2023
Reviewed: November 11, 2023
Najat
United States of AmericaBreakfast wasn’t very good
Location and wide room with a cooperative staff
Stayed in October 2023
Reviewed: October 18, 2023
Laurent
BelgiumMagnificent terrace
Stayed in October 2023
Reviewed: September 11, 2023
Kei
SingaporeUnable to take buffet Breakfast already included and paid, due to a Mexican group on 2nd morning we went down at least an hour before breakfast end time. Only offered room service that was only continental breakfast, no yogurt, fruits, egg, nor cold cuts.
Stayed in September 2023
Reviewed: September 10, 2023
Arya
United KingdomThe rooms are quite old..
Amazing rooftop, friendly staff and great location
Stayed in September 2023
Reviewed: July 6, 2023
Vicki
United States of Americathe hotel does not accommodate food for their guest. One roof top restaurant for guests and others. no place to get drink or food as a guest.
location and staff
Stayed in June 2023
Reviewed: July 4, 2023
Sue
United KingdomRestaurants are very pleasant but their menu's do no cater for vegetarians at all. Breakfast in the restaurant is more 3 star than 5 star.
Concierge and Reception Exceptional made all arrangements and bookings I needed quickly and effectively ensuring my business trip flowed very smoothly. In room breakfast was great and always on time.
Stayed in June 2023
Reviewed: June 24, 2023
Martin
United States of AmericaPreparation
Ok
Stayed in May 2023
Reviewed: June 20, 2023
Piero
NetherlandsBeautiful hotel, excellent location. wonderful rooftop restaurant (weather permitting).
Stayed in June 2023
Reviewed: June 9, 2023
Ksenia
United Kingdomit was my birthday and I didn’t get any complementary gifts/ birthday dessert from the hotel
beautiful room
Stayed in June 2023
Reviewed: May 4, 2023
Kristine
United States of AmericaSound proofing between the room next to us was very poor. We could hear everything from their bathroom and whenever they spoke above a whisper.
Great location and beautiful old hotel that is well maintained.
Stayed in May 2023
Reviewed: April 9, 2023
Livio
Switzerlandgreat location and friendly and helpful staff
Stayed in April 2023
Reviewed: April 5, 2023
Patrick
JapanHad a room at the back which was a little noisy (210)
Breakfast is a lavish affair, a combination of a la carte and a large buffet. Not cheap at €43 / head but a great meal that sets up a tourist no key for the day
Stayed in April 2023
Reviewed: March 11, 2023
Sulaiman
KuwaitBreakfasts no many dishes like any other 5 star breakfast on the world the food was very limited
Large room and clean. Quite
Stayed in March 2023
Reviewed: February 21, 2023
Nigel
United KingdomWI-FI
Everything is very French, fantastic. WI-FI not good.
Stayed in February 2023
Reviewed: January 8, 2023
Snezhana
Ukrainevery old furniture and too many carpets,so create a very big allergies
very beautiful and good location
Stayed in January 2023
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