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Reviews of Relais Bernard Loiseau 5 stars

2 Rue D'argentine, 21210 Saulieu, France

#1 of 8 hotels in Saulieu

Guests' Choice

Review score

Based on 164 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.6

  • Location

    8.7

  • Facilities

    9.4

  • Staff

    9.4

  • Value for money

    8.7

  • Free WiFi

    8.3

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Showing 1 - 6

  • Reviewed: 10 June 2018

    5.4
    Below expectations and difficult if English speaking
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    When booking a suite I would not expect to them have to pay for spa access. I called reception and other numbers over 15 times over 2 days and not once was my call answered. Could not order room service as could not get through either evening so had to go out. Had to pay and settle the bill the night before as was told no one could take payment before 7am (I had to leave at 6:30am) - this is poor for a 5* hotel. When I did pay the amount was wrong and had to pay a second amount. Overall the facilities were excellent but service way below 5* mark. Difficult place to interact with if English speaking as no translations. Breakfast was poor with no buffet.

    Spa facilities, suites are nice, food

    Stayed in June 2018

  • Reviewed: 31 July 2017

    8.8
    Quiet getaway in Burgundy, 200 kms east of Paris.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Great hotel in a country park. The 2 Michelin Star Restaurant was amazing. The 4 course menu not to be missed. Food and service excellent. Spa, pool, and gardens very relaxing.

    Stayed in July 2017

  • Reviewed: 20 February 2017

    8.8
    Very nice stay luxury style stay but a bit overpriced
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Price for stay is quite high as you pay for the name but you can get close to smiler accommodations for close to half the price (although we got upgraded). Price of food is also very high if you consider desserts which are not up to the price standards and some of the ingredients.

    Very nice library room with a fireplace and a billard room. Nice and clean room and some Small spa facilities.

    Stayed in February 2017

  • Reviewed: 2 August 2016

    8.8
    Lovely place, very friendly and knowledgeable staff, suite was beautiful, spa treatment great!
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights

    Bit pricey, particularly the restaurant. Metal door stop on floor outside my bathroom, caused a very painful toe accident!

    Staff and the welcome, spa treatment was excellent! Food was really lovely.

    Stayed in August 2016

  • Reviewed: 3 June 2018

    7.9
    overall a great time
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Hotel service could pay a little more attention to customers and details considering the otherwise high quality of the hotel.

    Stayed in May 2018

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 October 2015

    9.6
    comfort, food, staff
    • Leisure trip
    • Couple

    comfort, food, staff

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 6

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