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Reviews of Résidence Club de Camargue 3 stars

"Village Camarguais" Mas De Veran - Quartier Fourchon, 13200 Arles, France

#38 of 42 hotels in Arles

Guests' Choice

Review score

Based on 162 hotel reviews

6.7

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.2

  • Location

    7.3

  • Facilities

    6.3

  • Staff

    7.5

  • Value for money

    6.6

  • Paid WiFi

    3.2

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Showing 1 - 17

  • Reviewed: 4 August 2017

    2.9
    Do not stay here, it is awful.
    • Business trip
    • Solo traveller
    • Studio with Air Conditioning (4 Adults) - Saladelles
    • Stayed 3 nights

    When I experienced the very poor level of accommodation I asked to speak to the manager. She said I could check out and not be charged for the remainder of my stay. A few days later my back account was debited €375. Dispite several phone calls and emails, Booking.com have said I will not be refunded for these days I did not stay.

    Remy was a pleasant staff member.

    Stayed in July 2017

  • Reviewed: 31 July 2017

    5.4
    Potential danger for young children
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (4 Adults)
    • Stayed 2 nights

    Outside areas were poorly maintained & potentially dangerous: pool area's security gate had no automatic latch to 'lock' it from the small children staying around it; pool ladder had 'come loose' from concrete so was unstable; pool was full of leaves & twigs from branches; ; some pool-side tiles stuck out further than others so people kept stubbing their toes. In the appartment: the front door hit & got stuck on the wc door when we tried to open it: ridiculously poor construction. The balcony was filthy. The lack of secure fencing around the pool would 'fail' this property in terms of basic security.

    Airconditioning very good. Beds were very comfortable.

    Stayed in July 2017

  • Reviewed: 26 July 2017

    5.0
    Shabby but not chic
    • Leisure trip
    • Family with young children
    • Studio with Air Conditioning (4 Adults) - Saladelles
    • Stayed 7 nights
    • Submitted via mobile

    Whole site was a little shabby and needed paint and pathways fixing. Lots of minor things wrong in our room e.g. Lights and taps not working, holey curtains, electric socket loose, had to ask twice for sheets...

    On site restaurant was good quality and good value.

    Stayed in July 2017

  • Reviewed: 7 July 2017

    3.3
    To be avoided
    • Business trip
    • Solo traveller
    • Studio with Air Conditioning (4 Adults) - Saladelles
    • Stayed 2 nights

    The double bed was an uncomfortable sofa bed. The free wifi was useless. It didn't work half the time and you have to register again every hour. It was very slow - useless. Getting a taxi from Arles late evening is impossible and this place is 5km outside. Eventually I found a taxi at €50. The breakfast was poor. When I arrived, I had one family in front of me and it took over 15 minutes to check in. You cannot check in before 17h normally. I was lucky and allowed in at 16h! This is a very basic run-down holiday club. I should have realised that it was no good for my business trip but Arles was heavily booked due to Photo Festival.

    Nothing. This place is terrible. Especially if you have no car and rely on taxi.

    Stayed in July 2017

  • Reviewed: 13 June 2018

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Studio with Air Conditioning (4 Adults) - Saladelles
    • Stayed 1 night
    • Submitted via mobile

    Great facilities and setting

    Stayed in June 2018

  • Reviewed: 2 May 2018

    8.3
    A very good resort while exploring Provence and Parc Camargue
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Nice rooms with a comfortable kitchenette and many facilities in the resort as well.

    Stayed in April 2018

  • Reviewed: 6 July 2017

    3.3
    Uncomfortable bed/very poor value for money.
    • Business trip
    • Solo traveller
    • Studio with Air Conditioning (4 Adults) - Saladelles
    • Stayed 1 night
    • Submitted via mobile

    Very bad value for money, damaged door and furniture, noisy ventilation system, uncomfortable bed.

    Remy at reception was helpful.

    Stayed in July 2017

  • Reviewed: 5 June 2017

    9.2
    Very friendly staff.
    • With a pet
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff. Very good value buffet dinner

    Stayed in June 2017

  • Reviewed: 20 October 2016

    5.0
    Small
    • Leisure trip
    • Couple
    • Studio with Air Conditioning (4 Adults) - Saladelles
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were small and dirty.

    The location and quietness

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 August 2015

    5.4
    The village was beautiful, my apartment was located in a...
    • Leisure trip
    • Family with young children

    The cooler did not work. It was a serious problem for me because I was travelling with a disable person. Even if the staff was told about the problem, they did not change the room or check the problem with the technician, or made a price reduction.

    The village was beautiful, my apartment was located in a calm area. Free parking area near to the apartment.

  • Reviewed: 15 August 2015

    3.3
    - The light on the toilet downstairs is only working...
    • Leisure trip
    • Family with older children

    - The light on the toilet downstairs is only working half of the time. - The light in the bathroom upstairs have two lamps and the one is blinking. - Half of the stowe in the kitchen isn’t working. - Almost nobody from the staff speaks English. - We pay 25 Euro for Internet in our place and it’s not working. In the reception-area they have free Internet, but there are so many flies, that no normal person can sit and relax in that area. - The pool is dirty… like many others places. Almong a lot of other things... I took contact to the reception and the manager many times - but they didn't care and didn't do anything about the things above....

  • Reviewed: 19 July 2015

    8.8
    Little houses located in a huge green park.
    • Leisure trip
    • Family with older children

    The place is difficult to find. The reception is at the opposite site of the parking (before you enter the village) Then you need to walk 1 km to the reception then to get back to your car and enter the village.

    Little houses located in a huge green park. The houses are designed to give privacy.

  • Reviewed: 14 July 2015

    2.5
    It was listed that it was just a short walk from the center...
    • Business trip
    • Solo traveller

    It was listed that it was just a short walk from the center of the city, which it was not. It failed to mentioned that on that "short" 5 mile walk that you were in the middle of no where and there were not street lights. It was in a very sketchy area. The grounds were not maintained like in the photographs online. No on there spoke english and were difficult to communicate with. I had to pay my full stay on 9 days in advance. When I realized how far it was from town I had to leave this location. No where on the website does it mention that there are only two cabs in this entire city and neither of them will come to this location to get you, There are also no buses. It was much too far to walk and there were no bikes for rent like had been suggested. I left after my first night with absolutely no refund , this hotel being much more expensive then the hotels in town as well. I lost a ton of money on this hotel and it was an overall terrible experience.

  • Reviewed: 29 March 2016

    3.3
    dirty, no towels, smelled really bad in the room
    • Leisure trip
    • Couple

    dirty, no towels, smelled really bad in the room

  • Reviewed: 2 August 2015

    7.9
    good localisation, swimming pool
    • Leisure trip
    • Family with older children

    staff not friendly, overcharged

    good localisation, swimming pool

  • Reviewed: 22 April 2015

    2.5
    Nothing
    • Leisure trip
    • Family with young children

    Receptionist , apartments , all terrible.

    Nothing

  • Reviewed: 21 January 2015

    8.3
    Location.
    • Leisure trip
    • Family with young children

    beddings and towers are not included, they should have mention the optional cost as well

    Location. walking distance to the ski resort

There are also 2 reviews without text. These impact the overall review score.

Showing 1 - 17

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