The reception is only open until 8 PM on Saturdays – the main arrival day – which I find completely unrealistic, especially for guests arriving from abroad after a long journey. Traffic jams, accidents, or heavy rain can easily delay your arrival. I informed them in advance via Booking.com that we’d be arriving around 10 PM, but they only replied after 8 PM, which made things unnecessarily complicated. When they finally realized we wouldn’t be there by 8, their reaction felt panicked, and they showed no flexibility. We only received the room key after managing to pay the deposit online — with very poor signal coverage in the mountains. There was no option to postpone the deposit until Monday, even though the accommodation had already been paid in full. Another issue was that the phone number provided both on Booking and on the official website was completely unreachable — the reception eventually called us from a totally different number, so we had no way to contact them in advance. The whole arrival experience was unnecessarily stressful and unpleasant. We booked a 4-person apartment but stayed only as a couple. Even for two people, the storage space was just enough – I can’t imagine four adults staying here comfortably with their luggage. Definitely something to consider when booking. Cleanliness was okay overall, but if guests are expected to clean before check-out, I’d expect a higher standard upon arrival. The baseboards were dusty, and the wooden tray on the coffee table hadn’t been wiped at all. There were no sheer curtains, only blackout ones, so during the day anyone could see right into the apartment. And another thing — I’ve stayed in quite a few places around the world, and from a 4-star accommodation, I would expect at least a simple A4 sheet in the apartment informing guests that the only mountain road would be closed the next day due to a sports event — amateur or professional, it doesn't matter.

The apartment is located in a quiet area, away from the center, making it ideal for rest and relaxation. The living room offers a lovely view of green hills and mountains — a beautiful sight to wake up to. I especially loved the balcony — perfect for sitting out, relaxing, and getting fresh air. The kitchen was clean and well equipped: a good-sized fridge with a small freezer compartment, a clean and functional dishwasher, microwave, electric kettle, and a toaster. A nice welcome pack was waiting for us upon arrival, including about five dishwasher tablets, a small amount of cleaning liquid, a sponge, a dishcloth, and a kitchen towel. We had brought these things ourselves out of habit, but it was a thoughtful touch worth mentioning. However, I recommend bringing extra toilet paper and trash bags, as the provided amount wasn’t enough for a full week. The bed was basically comfortable, though quite small — probably about 150 cm wide and 200 cm long, no more than that. A large shared duvet is provided, so cuddling and romance are guaranteed. If you prefer separate blankets or more space, it’s good to know this in advance. The pillows are on the softer side, so if you’re used to firmer ones, it’s a good idea to bring your own. The radiators worked well and were easy to adjust — very welcome on chilly evenings. The hotel has its own underground garage, but it's a paid service. It’s also worth noting that if you need to use the sofa bed in the living room, you’ll have to rearrange some furniture every morning and evening. We didn’t try the wellness area, so I can’t comment on that. And for skiing: the ski lift starts almost right in front of the balcony — it truly couldn’t be closer.

Stayed in July 2025

La plagne 1800 is not the best location In la plagne. The site is quite dark and not sunny although the chalet is very well located on the slopes.

Nice and cosy

Stayed in January 2024

The chalet was very spacious and in decent order. The kitchen and downstairs needed more lighting, and the chalet could have been cleaner when we arrived (the downstairs carpets did not seem to have been hoovered).

The location of the chalet is ideal in 1800, and excellent for wheelchair users. We had a ground floor chalet apartment and it worked very well, and there are also lifts everywhere in the chalet to access upper floors.

Stayed in February 2023

Very expensive, they turned down my suggestion of free parking (despite renting two apartments), lack of free WiFi, dining table a bit small. No cleaning service and guests are expected to clean afterwards (or you are charged extra), not enough toilet paper (the friend just got half a roll left over and told to buy more). Do your shopping in the lowlands, local shops are very dear.

We chose the place because of a swimming pool, covered parking and location. The kitchen was reasonably furnished. This is obviously a fantastic ski resort with countless slopes and lifts. However, my wife is not good at skiing and all the easy slopes we tried become steep and narrow at the bottom.

Stayed in February 2025

Mattresses not the comfiest - but thats a personal preference

Excellent location

Stayed in April 2024

However, the apartment facilities were very basic - one toilet roll, no welcome pack. We arrived in the evening, we flew to Geneva then shared transport so no opportunity to shop for basics en route. It would have been great if at least tea/ coffee available to tide us over and a few dishwasher tablets! Once the sofa bed was out, there was no room in the apartment to cook/ eat/ relax - very small. There were two of us - if there had been 4 of us, which it was meant to accommodate, it would have been dreadful - fortunately we were skiing with friends who had got a large apartment so we cooked/ ate/ socialised with them in their apartment (but even their kitchen area was tiny and a challenge to cook for 11 people. Cooking facilities very basic - no oven. For a family of 4, you'd need an apartment for 6 if you had any intention of eating in at all.

Location great, staff helpful, bread deliveries in the morning. Ski in ski out location which was fab. Plagne 1800 is a small village but several places to eat out, a supermarket and two lively bars made it a great place to stay.

Stayed in April 2024

Positively surprised… ski rental and ski on site… everything you need in a chalet is there… close by restaurants and markets … definitely recommand

Stayed in December 2023

First impression is that the decor is a little dated.

friendly staff, loved ordering baguette and croissants for breakfast from reception. Apartment was lovely and warm and it had all of the things you need to cook and serve a family meal.

Stayed in January 2023

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Stayed in July 2025

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Stayed in August 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in February 2023

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Stayed in January 2023

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Stayed in August 2025

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Stayed in July 2025