Reviews of Résidence Ibaïa - Piscine & Spa
76 avenue des Mimosas, 64700 Hendaye, France
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Reviewed: September 7, 2025 · Stayed in September 2025
Verified reviewReviewed: September 4, 2025 · Stayed in September 2025
Verified reviewClean and quiet apartments , 24/7 accessible. All necessary appliances are in the apps. Location near the beach, surf rentals nearby. Sauna to warm up after surfing.
Nothing to complain. Maybe just one washing machine in premises would be perfect.
Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewlocation, pool, staff, cleanliness
sofa bed not comfortable to sleep on. not suitable for 4 star hotel. kids beds were more comfortable than the sofa bed
Dear Nicolas, Thank you for sharing your feedback. We are delighted that you enjoyed our location, pool, cleanliness, and the friendliness of our team. We have taken good note of your comment regarding the sofa bed. Please rest assured that we are currently looking for a more suitable sleeping alternative for our holiday apartments, in order to enhance our guests’ comfort. We look forward to welcoming you again. Best regards, Thierry Brinté DIrecteur de Site
Dear Nicolas, Thank you for sharing your feedback. We are delighted that you enjoyed our location, pool, cleanliness, and the friendliness of our team. We have taken good note of your comment regarding the sofa bed. Please rest assured th… Show more
Reviewed: August 31, 2025 · Stayed in July 2025
Verified reviewLovely boutique hotel, highly recommend for families. The apartments are compact but well designed. The balcony was fantastic, we had lovely views of the boats on the water across the way. The pool was clean and quiet and our children had great fun using it daily. Staff are very friendly and helpful. Location is great- 1 minute walk to the beachfront and lots of coffee shops and restaurants nearby. We are looking forward to going back! Very relaxed holiday.
Dear Anne, Thank you very much for your wonderful feedback. We are delighted to know that you and your family enjoyed your stay with us, from the comfort of the apartment and its view to the pool and our ideal location. It is also a pleasure to read your kind words about our team. We truly look forward to welcoming you back for another relaxing holiday. Warm regards, Thierry Brinté Site Director
Dear Anne, Thank you very much for your wonderful feedback. We are delighted to know that you and your family enjoyed your stay with us, from the comfort of the apartment and its view to the pool and our ideal location. It is also a pleasu… Show more
Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 9, 2025 · Stayed in August 2025
Verified review1 minute from the beach, restaurants, market, surf school and rental. Spotless clean. Friendly staff. Everything is new and works well. Keep in mind that It actually is a 13 minutes walk to the city center. Which is a very pleasant walk, by the seaside, with kiosks and families walking back and forth, eating crepes and gauffres.
The only thing we missed was an oven. But that's ok.
Dear Ricardo, Thank you for sharing your feedback. We are delighted that you enjoyed our location, just steps from the beach, restaurants, market, and surf school, as well as the cleanliness and friendliness of our staff. We’re glad you found everything new and well-functioning. We also appreciate your note about the walking distance to the town center—it’s indeed a pleasant 13-minute stroll along the seafront, perfect for enjoying the atmosphere and local treats. Regarding the absence of an oven, we understand and thank you for your understanding. We hope to welcome you back for another enjoyable stay in Hendaye. Kind regards, Mr. Brinté Site Director
Dear Ricardo, Thank you for sharing your feedback. We are delighted that you enjoyed our location, just steps from the beach, restaurants, market, and surf school, as well as the cleanliness and friendliness of our staff. We’re glad you fo… Show more
Reviewed: August 1, 2025 · Stayed in July 2025
Verified reviewAlmost everything. Especially the view on harbour, around the corner ferry to spain (€ 2.5 pp), beach around the other corner. Relaxed. Spacious for 3 persons. Very good bed. The shower is excellent, although the (huge) boiler makes some noise. Kitchenette well equipped. Some noise in the night from early morning cleaning/traffic and other airco's might you want to close the balcony door in the night.
As mentioned, some noise from outside and from the inside boiler. Be aware that the parking is max 1.85 (so the ski box or a high car can not enter). Parking outside is on private terroritory is limited available and not secured. Both (inside and outside) have to be reserved and are not cheap. But parking in Hendaye is everywhere troublesome and mostly paid (same rate), so I strongly recommend reserving.
ear Luuk, Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you enjoyed the spaciousness of the apartment, the excellent shower, the well-equipped kitchenette, and especially the beautiful view of the port and the convenient location near the ferry and the beach. We appreciate your understanding regarding the noise from early morning street cleaning, traffic, and the boiler. Closing the balcony door at night is indeed a good tip to reduce sound. Regarding parking, we acknowledge the height restriction of 1.85 meters for the indoor garage, which unfortunately prevents access for taller vehicles or ski boxes. The outdoor parking is on private property but is limited and not secured, and both parking options require reservation. As you mentioned, parking in Hendaye can be challenging and mostly paid, so we always recommend booking in advance. Thank you again for your valuable feedback. We hope to welcome you back soon for another pleasant stay. Warm regards, Thierry Brinté Site Director Hôtel Résidence Ibaïa
ear Luuk, Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you enjoyed the spaciousness of the apartment, the excellent shower, the well-equipped kitchenette, and especially the beautiful view of t… Show more
Reviewed: July 17, 2025 · Stayed in July 2025
Verified reviewReviewed: July 13, 2025 · Stayed in June 2025
Verified reviewRooms and personel
Dear Jakub, Thank you for your kind feedback. We’re delighted to hear that you enjoyed both the rooms and our staff during your stay. We hope you had a wonderful time exploring the beautiful city as well. We look forward to welcoming you back soon! Best regards, Thierry Brinté Site Director
Dear Jakub, Thank you for your kind feedback. We’re delighted to hear that you enjoyed both the rooms and our staff during your stay. We hope you had a wonderful time exploring the beautiful city as well. We look forward to welcoming you… Show more
Reviewed: July 6, 2025 · Stayed in July 2025
Verified reviewPool. Proximity to restaurants and bar. Great beach within 2 min walk.
Nothing
Dear Tim, Thank you very much for your wonderful feedback! We’re delighted to hear you enjoyed the pool, our proximity to restaurants and bars, and the beautiful beach just minutes away. It’s great to know there was nothing to improve! We look forward to welcoming you back soon for another fantastic stay. Best regards, Laura Guidolin Deputy Director
Dear Tim, Thank you very much for your wonderful feedback! We’re delighted to hear you enjoyed the pool, our proximity to restaurants and bars, and the beautiful beach just minutes away. It’s great to know there was nothing to improve! W… Show more
Reviewed: June 19, 2025 · Stayed in June 2025
Verified reviewLocation close to beach. Nice pool area.
Restaurant/ Bar only open for breakfast
Hello Julia, Thank you for your feedback. We’re glad you enjoyed our convenient location near the beach and our beautiful pool area. We understand your comment regarding the restaurant and bar being open only for breakfast. We appreciate your observation and will take it into consideration as we continue to improve our services. We hope to welcome you back soon for another pleasant stay. Best regards, Laura Guidolin Deputy Manager
Hello Julia, Thank you for your feedback. We’re glad you enjoyed our convenient location near the beach and our beautiful pool area. We understand your comment regarding the restaurant and bar being open only for breakfast. We appreciate… Show more
Reviewed: April 26, 2025 · Stayed in April 2025
Verified reviewThe location so close to the beach is lovely
Not clean, crumbs on the floor and hairs on the bathroom walls. Very smelly
Reviewed: August 23, 2024 · Stayed in August 2024
Verified reviewSwimming pool and location to the beach . Cleanliness
No welcome bottle of water as always found in rooms . We paid £650 for 2 nights for 5 adults & 1 child . Room only … There is 1 bedroom with a bed in it . The other beds are in the kitchen literally nearly touching the oven/fridge . I bed is a single bed under another single bed which you have to pull out. Like in the 80s and the other is a sofa bed , which was not put up into a bed and had no pillows !!!!!. When all of these beds are up there is no room to walk in the room and the table & chairs have to go out on the balcony with the other table and chairs so 2 tables and 10 chairs were on our balcony and no way to get out to it as all the beds out cover the whole room I have pictures to proof this . Obviously there’s no room to use the balcony either. Your suitcases have to stay in the hallway or kitchen leaving no access to the kitchen facilities at all . As for getting dressed in private , that is out of the question unless you get dressed in the small bathroom . We also weren’t given brought toilet roll - so embarrassing. I made a complaint and the manager was supposed to get back to me at 10am he never did he hasn’t contacted us once and neither has Booking.com. I have called booking.com and emailed several times with no response whatsoever . The photographs on the website for this room are not right . I have asked Booking.com to respond but they haven’t .
Reviewed: August 22, 2024 · Stayed in July 2024
Verified reviewGreat pool and a bar with the miniature beach bar.
beds comfort
Dear Larissa, Thank you for your feedback and for choosing our Résidence Hotelière Ibaia for your stay on the Basque coast. I am delighted to see that you particularly enjoyed the pool area with its gourmet corner. I take note of the point for improvement, we are on new bedding specially adapted to hotel residence accommodation, perhaps a question of habit and taste. We look forward to welcoming you back, Yours sincerely Florence Saby Site Manager
Dear Larissa, Thank you for your feedback and for choosing our Résidence Hotelière Ibaia for your stay on the Basque coast. I am delighted to see that you particularly enjoyed the pool area with its gourmet corner. I take note of the point … Show more
Reviewed: July 26, 2024 · Stayed in July 2024
Verified reviewThe location is fab - close to biarritz and San Sebastián for day trips and and an 8 minute boat ride to Spain. Literally a 3 minute walk across the road to a beautiful beach and a really nice pool on the property - best location we have stayed at.
Dear Ricardo, Thank you so much for sharing your experience at our Ibaia hotel in such a wonderful way. We are particularly pleased to read that you enjoyed the location and the cleanliness of the premises. I understand your comment about the design of the flat, but it is typical of a studio to have the living and sleeping areas concentrated in the same room. Thank you for your recommendations, there is no better advertisement. Yours sincerely Florence Saby Site Manager
Dear Ricardo, Thank you so much for sharing your experience at our Ibaia hotel in such a wonderful way. We are particularly pleased to read that you enjoyed the location and the cleanliness of the premises. I understand your comment about t… Show more
Reviewed: July 22, 2024 · Stayed in July 2024
Verified reviewReviewed: July 19, 2024 · Stayed in July 2024
Verified reviewPerson 5 had to dlerp on very very bad sofa bed. Madrass on floir. Sofa fine, sofabed very bad No new towels for 10 days
Dear Palle, You loved the place…we love your review. Thank you ! Concerning towels, cleaning or change of linen is optional and at an additional cost on request from our reception. For sleeping, we're talking about a new sofa bed, so I'm surprised at the lack of comfort! I will talk more about the difference in sleeping comfort between a bed and a sofa bed. We look forward to welcoming you again to the Basque coast, Yours sincerely, Florence Saby Site Director
Dear Palle, You loved the place…we love your review. Thank you ! Concerning towels, cleaning or change of linen is optional and at an additional cost on request from our reception. For sleeping, we're talking about a new sofa bed, so I&… Show more
Reviewed: July 3, 2024 · Stayed in July 2024
Verified reviewThis hotel would be the perfect place to bring my kids and stay for two weeks! The room was spacious and very clean, and the beds were exceptionally comfortable. The kitchen was lovely and I could totally see myself making meals and all of us eating out on the large balcony with its view of the marina. Getting to the beach was a very simple, quick walk and the beach was gorgeous. The pool was also lovely and my kids (ages 12 & 15) really enjoyed their time in it. The staff was helpful, efficient, and thorough.
Dear Melissa, Thank you for this very evocative feedback which will be very useful for our next guests. Everything is perfect, you see us delighted, because our priority is to offer our customers an exceptional stay. See you soon, sincerely yours Florence Saby Site Director
Dear Melissa, Thank you for this very evocative feedback which will be very useful for our next guests. Everything is perfect, you see us delighted, because our priority is to offer our customers an exceptional stay. See you soon, sincerely… Show more
Reviewed: July 2, 2024 · Stayed in June 2024
Verified reviewSuper fresh rooms. Nice with pool area. Most important – close to good family friendly wave surf!
Dear Daniel, Thank you for taking the time to share your experience at our Ibaia hotel residence. I am delighted to read that you appreciated our infrastructure as well as our ideal location just a stone's throw from the beach and its waves, a renowned playground for surfing. See you very soon I hope, good luck to you. Florence Saby Site Director
Dear Daniel, Thank you for taking the time to share your experience at our Ibaia hotel residence. I am delighted to read that you appreciated our infrastructure as well as our ideal location just a stone's throw from the beach and its w… Show more
Reviewed: May 31, 2024 · Stayed in May 2024
Verified reviewReviewed: May 31, 2024 · Stayed in May 2024
Verified reviewReviewed: December 27, 2023 · Stayed in December 2023
Verified reviewReviewed: December 15, 2023 · Stayed in December 2023
Verified reviewReviewed: September 30, 2023 · Stayed in September 2023
Verified reviewClose to the excellent wide sandy beach (50 m). Very helpful and friendly staff, especially young lady at reception. Well equipped kitchen. Nice restaurants nearby
Swimming pool too close to the road
Dear Vadim, Thank you for your feedback. I am delighted to read that you appreciated our hotel and the ideal location 2 steps from the beach. Yours sincerely Florence Saby Site Manager