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Reviews of Hôtel Cordouan by Thalazur 4 stars

6, Allée des Rochers, 17200 Royan, France

#20 of 56 hotels in Royan

Guests' Choice

Review score

Based on 441 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.2

  • Free WiFi

    8.1

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Showing 1 - 55

  • Reviewed: 10 July 2018

    8.3
    Enjoyed our stay, would go again
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Cost of breakfast, expensive at 18 euros each

    Bright, comfortable room, staff polite and helpful. Nice pool and sun terrace. Quiet location on the edge of the sea but within an easy walk of the centre

    Stayed in July 2018

  • Reviewed: 29 June 2018

    5.4
    Average hotel with a Spa.
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 1 night

    Not good value for money unless you use the spa facilities, which we didn't. Tiny bathroom, poor shower.

    The bed was comfortable, everything else was very average.

    Stayed in June 2018

  • Reviewed: 8 May 2018

    6.7
    Not what it claims.
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 1 night
    • Submitted via mobile

    The building itself was looking tired. It claimed to be 4 star but I would say only 3. The food and drink was very expensive. A small beer 33cl bottle €6 then when we looked they were only 25cl bottles. The shower in the room was very weak...no power at all.

    It was right on the seafront. Nice location.

    Stayed in May 2018

  • Reviewed: 20 September 2017

    9.2
    Best hotel in Royan
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Location .is great and if you don't fancy the menu or an expensive breakfast there are lots of super cafes and restaurants just 1 km away in royan or just north to Palais sur met for a beach front dinner...

    Location, close to Royan market and the main link crossing to gironde. Excellent rooms with balcony and well equipped. The car park is huge and while busy is as ways open. Coast walks and a little beach compliment the great on site. Pools and therapy services..

    Stayed in September 2017

  • Reviewed: 13 September 2017

    9.6
    A most enjoyable stay and we will return
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    Bed rather close to the wall on one side. WC room a little small. Room too small for a family.

    Nice room with a very comfortable bed. Excellent breakfast and enjoyable evening meals. Superb swimming pool. Very pleasant and helpful staff. Very nice location and very nice to have the spa facilities as part of the hotel.

    Stayed in August 2017

  • Reviewed: 2 September 2017

    5.8
    Average
    • Leisure trip
    • Family with young children
    • Family Room with Sea View and Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Not child friendly - the guests were adverse to children. Breakfast additional. Room very small and tired in places. A long walk to children to the town.

    The spa and the beaches

    Stayed in August 2017

  • Reviewed: 7 August 2017

    4.2
    Don't stay here ( soulless )
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 1 night
    • Submitted via mobile

    No one told us it is beside the ferry port, after 7 hours driving we were stuck in a traffic jam for 45 mins. On arrival it was all about the payment for room. No help with baggage no interest in us as guests. After carrying all our bags to the room ourselves, we decided to have a drink and relax with the view unfortunately we were told we could not sit in the sun as drinks are only served in the back area. It was like a cafeteria empty an soulless like the hotel. Tried to order a chessboard and had to argue to get it! Waited 40 mins for wine and cheese. Bread was stale and 3 triangles of cheese . We decided to abounded our stay and left as soon as we could the following morning. There was no negotiation on refund or empathy to the situation. Jennifer was the only person to be nice to us. We have not heard from the management. And are seriously out of pocket. I have travelled the world and have never experienced a four star hotel like this one.

    One kind staff member called Jennifer.

    Stayed in July 2017

  • Reviewed: 23 July 2017

    8.8
    Impressive views (reflected in room rate!)
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 3 nights

    Bedroom pillows were not particularly comfortable. Bar prices expensive and bar staff not particularly friendly.

    The hotel enjoys excellent views across the bay and there is a popular beach only a few minutes walk away. However, it is a 15 minute walk from the hotel to the centre of Royan and its restaurants. There are no shops or restaurants in the immediate vicinity. Reception staff were very welcoming and friendly (English spoken) and our room was available when we arrived mid afternoon. The rooms are clean and spacious with separate toilet and bathroom. Excellent views from the balcony which was a good size. We chose to pay an extra euro 12 for underground parking which was well worth while as it made unloading the car much easier with a lift in the car park direct to bedroom floor - outside parking was crowded with spaces very limited especially close to the entrance. Hotel guests are also able to use the spa indoor therapy pool free of charge which was a bonus. We didn't eat in the hotel but there is a restaurant with a limited menu which not many people were using. We stayed 3 nights and our bill was over euro 800 - rather expensive overall but I guess you are paying for the location

    Stayed in July 2017

  • Reviewed: 19 July 2017

    3.3
    Beware , the high costs of stay do not promote good service or customer relations .
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 1 night

    Warning for future interested parties, this Hotel has the most unhelpful and belligerent public relations management I have ever noted in France. For interesting honest comments I would suggest reviewing comments places on Trip Advisor web pages. I would have used one of the many less expensive and obliging local hotel establishments in Royan. Promoted "pool" is an "exaggeration" and should be described as a plunge pool only, then if you wish to use the advertised facilities, they are all at additional costs, with more "surprising" financial outlay caveats

    Only reason for booking this room was for the location and view, and at extra cost to provide a sea view , this was certainly not the case. In short greatly disappointing . Will organize any future short visits to Royan at other more customer friendly and obliging Hotels in the area

    Stayed in July 2017

  • Reviewed: 15 July 2017

    7.9
    Lovely location; very comfortable room; charming staff except one awful head waiter!
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Head waiter arrogant and supercilious. Brought the wrong meals and then proceeded to try and convince us that they were the dish we had selected on the menu. When pressed about specific elements he continued to lie... When the situation was explained to the other staff, they were extremely apologetic and of course refunded the meal; he himself had the opportunity to apologise but didn't ... I suppose it's hard to justify outright dishonesty - I honestly believe he found it out entertaining ... The rest of the staff were, however, delightful.

    Stayed in July 2017

  • Reviewed: 11 June 2017

    9.2
    Lovely room with a stunning view.
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The location was a good walk from the city centre. We had a slight problem with getting a taxi from the town centre but the reception staff sorted out the problem for us.

    Lovely room with a stunning view. All the staff were so helpful and friendly. Although we didn't use the spa the facilities were fabulous.

    Stayed in June 2017

  • Reviewed: 10 August 2018

    8.3
    Great hotel as a stop over
    • Business trip
    • Family with young children
    • Standard Family Room with Balcony
    • Stayed 1 night

    -

    Beautiful setting.

    Stayed in July 2018

  • Reviewed: 21 July 2018

    3.8
    Too small room, and quite old equipments
    • Leisure trip
    • Family with young children
    • Standard Family Room with Balcony
    • Stayed 4 nights

    Too small room, and quite old equipments

    Stayed in July 2018

  • Reviewed: 28 June 2018

    10
    Very enjoyable
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 2 nights

    The location

    Everything was fine

    Stayed in June 2018

  • Reviewed: 20 June 2018

    9.6
    great location, nice staff and very comfortable
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    the staff were very nice. The room was excellent with a great view. Comfortable, good size and the facilities were excellent.

    Stayed in June 2018

  • Reviewed: 13 May 2018

    9.6
    Thoroughly enjoyable
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Bottled water in the room should be free of charge

    The staff were great and went the extra mile

    Stayed in May 2018

  • Reviewed: 18 April 2018

    6.7
    Good staff - hotel tired and the restaurant food was poor
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 1 night

    Restaurant food

    The view

    Stayed in April 2018

  • Reviewed: 10 October 2017

    9.6
    Perfect place for short relax near sea.
    • With a pet
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 1 night

    Location, view, spa, restaurant

    Stayed in September 2017

  • Reviewed: 28 September 2017

    6.3
    It was ok but will probably not go back
    • Leisure trip
    • Group
    • Standard Family Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The food the spa was ok

    The room it was clean and well kept

    Stayed in September 2017

  • Reviewed: 25 July 2017

    10
    Very relaxing
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very clean hotel 10 minutes walk to town.

    Stayed in July 2017

  • Reviewed: 20 July 2017

    7.5
    Modern property slightly out on the headland. Right on the Velodyssey route.
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Property is slightly out of town but convenient for the ferry. Secure storage provided for two bicycles.

    Stayed in July 2017

  • Reviewed: 1 July 2017

    3.3
    Rude staff
    • Leisure trip
    • Couple
    • Room with Sea View and Balcony
    • Stayed 1 night
    • Submitted via mobile

    Rude staff Tired facilities

    Stayed in July 2017

  • Reviewed: 9 June 2017

    9.2
    Good location on cliff top with great sea views.
    • Leisure trip
    • Couple
    • Standard Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Good location on cliff top with great sea views. Excellent food. Well equipped rooms.

    Stayed in June 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 May 2016

    4.6
    Very little.
    • Leisure trip
    • Couple

    This is an extraordinary property that is hugely overpriced and will leave most people less than happy. The "large" double bed in our room was arranged with about 20cms between the edge of one side of the bed and the wall. At breakfast - be prepared for the sight of people in their golden years tucking into breakfast in their dressing gowns! Everything is frankly cheap and rather tacky - but then the same could be said of Royan!

    Very little. It has a good position in Royan.

  • Reviewed: 21 April 2016

    10
    Every single member of staff we spoke to was pleasant and...
    • Leisure trip
    • Couple

    Every single member of staff we spoke to was pleasant and accommodating, always smiling, nothing too much, they obviously enjoy working there. Location perfect. Our early arrival was not a problem

  • Reviewed: 7 October 2015

    10
    Despite the funcyional look outside the inside is great with...
    • Leisure trip
    • Couple

    Nothing!

    Despite the funcyional look outside the inside is great with good facilities and lovely staff. The rooms are good and the restaurant had a varying menu of really good quality. The sea view was lovely and the coastal walk nearby was lovely with cove after cove. Parking is free and good.

  • Reviewed: 24 September 2015

    10
    ocean view, balcony, service, great staff, on site parking.
    • Leisure trip
    • Couple

    having to leave the hotel to continue our journey.

    ocean view, balcony, service, great staff, on site parking. staggering selection of breakfast buffet, to include the best scrambled egg i can remember free spa/hydro access during our stay

  • Reviewed: 8 September 2015

    5.4
    Everywhere is a walk or a short drive but the location...
    • Leisure trip
    • Couple

    The Hotel is overpriced and didn't give you a feeling of luxury or being pampered as a Spa should. Even small details like towel and robes were small, of poor quality and limited in quantity

    Everywhere is a walk or a short drive but the location worked well for us. The staff were very helpful and quick to respond to an issue with the door of our room

  • Reviewed: 16 August 2015

    7.5
    Excellent location.
    • Leisure trip
    • Couple

    They did not make the bed properly just shook out the duvet leaving the sheets all crumbled. Just one set of Paper cups for tea/coffee not 4 star.

    Excellent location. Friendly staff. Good breakfast. Good size room.

  • Reviewed: 9 August 2015

    8.3
    The view was wonderful from the balcony.
    • Leisure trip
    • Couple

    They supplied a kettle in the room but only provided paper cups. Attention to cleanliness in the separate toilet and bathroom would have been better. Stray hair behind the doors and also stuck on the tiles.

    The view was wonderful from the balcony. The spa facilities were very good.

  • Reviewed: 6 August 2015

    7.1
    View was lovely, staff helpful
    • Leisure trip
    • Family with older children

    The Spa had a couple of issues. Firstly the water in the pool was very salty and made your skin itch . Having to wear a swimming cap was absurd, never had that at any other spa across the world.

    View was lovely, staff helpful

  • Reviewed: 30 July 2015

    7.1
    The location was excellent and the view from our balcony was...
    • Leisure trip
    • Family with older children

    The bed was really uncomfortable. The staff were not informative .... we had to ask everything. The outdoor "heated" pool was absolutely freezing The patio furniture has seen better days

    The location was excellent and the view from our balcony was lovely

  • Reviewed: 23 June 2015

    9.2
    Hotel beautifully decorated and spacious with great...
    • Leisure trip
    • Couple

    Breakfast expensive but okIt took us a while to find resturants late in the evening

    Hotel beautifully decorated and spacious with great facilities for wheelchair access

  • Reviewed: 8 June 2015

    10
    Location is good, easy stroll to marina restarant or the...
    • Leisure trip
    • Couple

    Forgot to take speedo,s and swim hats, but it was sunny so did not stay in.

    Location is good, easy stroll to marina restarant or the small bays, the main bay is large

  • Reviewed: 8 March 2015

    9.2
    Room was very comfortable and had a fabulous view of the sea.
    • Leisure trip
    • Couple

    The Thalassotherapy Spa was Uninviting and very confusing. This is not a swimming pool.if you are Mark Spitz looking for a hundred metres before breakfast, be prepared for a shock. At the time , it was too early for the outdoor pool to be open. It appeared to be another small bubble pool. This is the only negative.

    Room was very comfortable and had a fabulous view of the sea. Fantastic breakfast and evening meal. Staff pleasant and professional.we will be back

  • Reviewed: 7 April 2016

    6.3
    Great location!
    • Leisure trip
    • Couple

    Great location!! Very friendly and helpful staff. Nice, bright, and good sized rooms

  • Reviewed: 5 April 2016

    7.5
    location, staff and food
    • Leisure trip
    • Couple

    Dated hotel with bathrooms needing attention

    location, staff and food

  • Reviewed: 15 March 2016

    9.6
    Super bed and the views fantastic
    • Leisure trip
    • Couple

    The only problem as a Spa hotel there was no facilities in the room to hang or dry wet clothing

    Super bed and the views fantastic

  • Reviewed: 9 March 2016

    5.4
    The restaurant.
    • Solo traveller

    The restaurant. Unfrozen tasteless food

  • Reviewed: 3 February 2016

    7.5
    Great view.
    • Leisure trip
    • Group

    Toilets were not spacious enough, to the point where doors could hardly get shut.

    Great view. Comfortable beds. Spacious room.

  • Reviewed: 23 January 2016

    7.1
    The restaurant is not at the level of the hotel.
    • Leisure trip
    • Group

    The restaurant is not at the level of the hotel. Really disappointing

  • Reviewed: 26 October 2015

    6.3
    Location
    • Business trip
    • Solo traveller

    Staff (especially restaurant) Food was really bad for a 4 stars hotel Bad cooking

    Location

  • Reviewed: 25 October 2015

    9.6
    Helpful staff excellent restaurant with plenty of choice and...
    • Leisure trip
    • Couple

    Just a little too far from the centre

    Helpful staff excellent restaurant with plenty of choice and comfy beds brilliant for the dog as plenty of walks

  • Reviewed: 17 October 2015

    10
    Good location, very nice Staff, well run hotel and very good...
    • Leisure trip
    • Couple

    Good location, very nice Staff, well run hotel and very good food. The fact that it is very close to the Ferry was an added bonus.

  • Reviewed: 5 October 2015

    7.1
    Great position overlooking sea
    • Leisure trip
    • Couple

    The attitude of some restaurant staff was surly and not friendly

    Great position overlooking sea

  • Reviewed: 1 October 2015

    8.8
    Great views.
    • Leisure trip
    • Couple

    Photograph was misleading as the "pool" is at least 25meters above sea level.

    Great views. pleasant walks to town centres.

  • Reviewed: 19 September 2015

    7.9
    The location and access to the thalsso Centre.
    • Leisure trip
    • Solo traveller

    WiFi & no umbrellas available at the reception. It was a rainy day and all 10 umbrellas were used.

    The location and access to the thalsso Centre.

  • Reviewed: 13 September 2015

    10
    Location and facilities
    • Leisure trip
    • Couple

    Location and facilities

  • Reviewed: 5 September 2015

    7.1
    The spa facilities
    • Leisure trip
    • Couple

    The bathroom was not cleaned and clean towels not left. Breakfast was very expensive. Plastic cups for tea and coffee not good

    The spa facilities

  • Reviewed: 2 September 2015

    7.9
    the pool
    • Leisure trip
    • Couple

    The family room was too small

    the pool

  • Reviewed: 15 August 2015

    9.6
    Great breakfast choice.
    • Leisure trip
    • Family with young children

    Nothing.

    Great breakfast choice.

  • Reviewed: 10 August 2015

    8.3
    Lovely room with a beautiful view.
    • Leisure trip
    • Couple

    Lovely room with a beautiful view. Very close to the beach.

  • Reviewed: 1 August 2015

    7.1
    The rooms were too small for 4 persons.
    • Leisure trip
    • Family with older children

    The rooms were too small for 4 persons.

  • Reviewed: 11 May 2015

    7.1
    Breakfast was good but way too expensive, very nice view on...
    • Leisure trip
    • Couple

    No sleepers or robe in standard room, pillows are not good quality

    Breakfast was good but way too expensive, very nice view on the sea, nice staff

  • Reviewed: 31 March 2015

    6.3
    Dinner was excellent
    • Leisure trip
    • Couple

    Smallish room and tiny lavatory.

    Dinner was excellent

There are also 11 reviews without text. These impact the overall review score.

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