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Reviews of Mercure Saint Etienne Parc de L'Europe 4 stars

Rue de Wuppertal, 42100 Saint-Étienne, France

#23 of 37 hotels in Saint-Étienne

Guests' Choice

Review score

Based on 378 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.4

  • Location

    7.5

  • Facilities

    7

  • Staff

    8.1

  • Value for money

    6.8

  • Free WiFi

    7.9

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Showing 1 - 30

  • Reviewed: 17 June 2018

    5.8
    Not the Mercure standard I was hoping for.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    My request made prior to arriving re late check out had not been passed onto the staff as we received a telephone call at 12noon telling us to vacate the room. Also overcharged on first invoice. Also either next door room or someone in corridor was making a lot of noise most of night together with outside music in the park. Furniture in room needed tlc.

    Not much

    Stayed in June 2018

  • Reviewed: 15 December 2017

    6.7
    Everything was clean, every day the room was properly...
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 5 nights

    Outdated hotel, it looked the same carpet as it was 5 years ago but worn-out! TV is retro, basic channels would be ok IF they would work properly. No sound sometimes, connection lost for others. The unsecured WiFi is a joke. The signal is strong but hard to get connected. Count on it for 30% of the time!

    Everything was clean, every day the room was properly cleaned up! Good job! People were very friendly.

    Stayed in December 2017

  • Reviewed: 2 June 2017

    8.8
    Functional and Convenient
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Away from any atmospheric areas in the town so unable to walk to pleasant restaurants. The dining room provided a very good breakfast but the evening meal was rather disappointing

    A convenient place to stop on our trip south. Easy to find on the edge of the city. Plenty of parking inside the compound. Functional but provided us with a good stopping off point.

    Stayed in May 2017

  • Reviewed: 15 April 2017

    6.3
    Would not stay at this Mecure again.Expensive compared to other Mecure hotels
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room required redecorating.wall paper lifting in bathroom and bedroom Only four coat hangers for two people.No shaving mirror.Heavy smoker smell in room.Minimal room complimentary beverages supplied.i e milk.

    Not a lot

    Stayed in April 2017

  • Reviewed: 15 December 2016

    7.1
    staff very nice next to a beautiful square but more expansive in relation with old bedrooms
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    I think it is too expansive in relation to the bedrooms which are not renovated, ( carpett, mattress, design)the bathroom was damaged, just the dressing is renovated; the cesar 's salad in the room service wasn't very fresh

    I liked all the staff ( reception, restaurant), the hall is very beautiful, the parking is free. it s next to a very big and beautiful square with a lot of trees, very calm. the breakfast is copious and the restaurant 's room very nice

    Stayed in December 2016

  • Reviewed: 5 December 2016

    7.1
    Restaurant.
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Tired rooms and corridors. This hotel needs to be refurbished and is over priced for that reason. 18 Euro's for breakfast!

    Restaurant. Breakfast. Parking.

    Stayed in November 2016

  • Reviewed: 13 October 2016

    8.3
    Convenient location, spacious & clean & comfortable rooms
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The rooms were spacious, clean & with comfortable beds. It was a pleasure to find tea/coffee making facilities in the room, after so many hotels in country France not providing this. Reception staff were very helpful. Breakfast included a good choice of foods.

    Stayed in September 2016

  • Reviewed: 15 July 2018

    8.8
    Quiet and comfortable.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very pleasant staff. Bedroom spacious. Nice little extras.

    Stayed in July 2018

  • Reviewed: 22 May 2018

    7.9
    good for short business trip
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    air condition very loud, miss available electric plug for laptop or phone loading

    free mini-bar, personal helpful, close to good restaurant

    Stayed in April 2018

  • Reviewed: 21 April 2018

    3.8
    The staff were helpful in poor conditions
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Out dated and very expensive for the quality of hotel

    The staff were helpful in poor conditions

    Stayed in April 2018

  • Reviewed: 9 April 2018

    7.1
    Absence de restaurant et de bar ouverts.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Single Bed
    • Stayed 2 nights

    Absence de restaurant et de bar ouverts.

    Stayed in April 2018

  • Reviewed: 6 February 2018

    9.6
    near by parck and quite part of the city, bus near by, at...
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 5 nights

    near by parck and quite part of the city, bus near by, at the end of a park

    Stayed in January 2018

  • Reviewed: 23 May 2017

    5.4
    Give this one a miss
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Staying.

    Leaving

    Stayed in May 2017

  • Reviewed: 27 April 2017

    5.0
    correct!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    rien!

    hotel normal!

    Stayed in April 2017

  • Reviewed: 21 April 2017

    9.6
    xyz
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    zyx

    xyz

    Stayed in April 2017

  • Reviewed: 27 January 2017

    7.1
    OK but overpriced
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    OK generally but over priced for what you get.

    Comfortable room. Parking & WiFi. Bar and restaurant on site. Drinks in room.

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 March 2016

    7.1
    comfortable bed and big rooms
    • Business trip
    • Solo traveller

    not a lot of choice on the menu, restaurant also closed during the weekend. no gym or exercise room

    comfortable bed and big rooms nice location next to a nature reserve

  • Reviewed: 20 March 2016

    8.8
    Well appointed,clean,(except for dust on curtains),friendly...
    • Couple

    Restaurant although very good was expensive in our judgement compared with our experience with others

    Well appointed,clean,(except for dust on curtains),friendly and helpful staff excellent restaurant although a little on the expensive side.

  • Reviewed: 15 September 2015

    4.6
    Easy parking, comfort and cleanliness.
    • Leisure trip
    • Solo traveller

    It boasts a restaurant that didn't open. Room service is Monday to Thursday only. During a storm the distance from the center of town and restaurants was prohibitive.

    Easy parking, comfort and cleanliness.

  • Reviewed: 5 September 2015

    6.7
    Decent and clean hotel that is good value for money.
    • Leisure trip
    • Family with young children

    Rather non-descript location. Shame that the hotel's restaurant was closed for maintenance when we were there.

    Decent and clean hotel that is good value for money.

  • Reviewed: 30 July 2015

    9.2
    The staff was extremely helpful - especially housekeeping,...
    • Leisure trip
    • Family with older children

    It did not seem to be situated near public transportation (i.e. a metro station or train) or within walking distance of any museums.

    The staff was extremely helpful - especially housekeeping, cooks & maintenance crew. I felt they went "above & beyond" the call of duty to assist me and my daughter - and with such a genuine politesse that it warmed my heart!

  • Reviewed: 12 May 2015

    10
    Reception staff excellent & welcoming
    • Leisure trip
    • Couple

    Reception staff excellent & welcoming Cleanliness and extreme comfort Excellent location on periphery of a busy city Good breakfast in dining room overlooking park

  • Reviewed: 21 April 2015

    9.2
    The position was great!
    • Leisure trip
    • Couple

    Only criticism was that you had to pay at bar and not able to charge to room. Unexpected! Not open Saturday or Sunday either.

    The position was great! Quiet, yet only 5 minutes drive or approximately 30 minutes pleasant walk to centre. The park directly opposite hotel is wonderful. Reception staff most helpful, polite and spoke good English! A Privilege room is well worth the extra!

  • Reviewed: 8 February 2015

    5.8
    Location.
    • Family with young children

    Generally, the Hotel would need a refurbishment.

    Location. Nice green park just in front. Parking place available. Friendly employees. Free WiFi that works.

  • Reviewed: 7 March 2016

    5.4
    TV channels with live football a big plus!
    • Business trip
    • Solo traveller

    Breakfast too expensive for what you get.

    TV channels with live football a big plus!!!

  • Reviewed: 16 September 2015

    5.8
    There was no restaurant open when we arrrived at 19.
    • Couple

    There was no restaurant open when we arrrived at 19.30

  • Reviewed: 7 September 2015

    7.9
    Good value
    • Leisure trip
    • Couple

    Free WIFI way too slow. Had to upgrade at 12.00 euro so as to communicate with my office

    Good value

  • Reviewed: 18 August 2015

    8.8
    Good modern chain hotel, well located for town centre and...
    • Leisure trip
    • Solo traveller

    Good modern chain hotel, well located for town centre and motorways, secure parking in underground garage available

  • Reviewed: 22 April 2015

    7.9
    Only 1 thin pillow on the bed
    • Business trip
    • Couple

    Only 1 thin pillow on the bed

  • Reviewed: 13 January 2015

    7.5
    Déjeuner pas inclus dans le prix de la chambre
    • Business trip
    • Solo traveller

    Déjeuner pas inclus dans le prix de la chambre

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 30

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