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Reviews of Mercure Lille Métropole 4 stars

157 avenue de la Marne, 59700 Marcq-en-Baroeul, France

#2 of 9 hotels in Marcq-en-Baroeul

Guests' Choice

Review score

Based on 383 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    9

  • Location

    8.2

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    8.5

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Showing 1 - 34

  • Reviewed: 27 March 2018

    5.8
    Disapointing
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Only one bedside table on a bed 6 ft wide ???? only one bottle of water for two people , room was very hot , reception looked like a tent !! the staff on reception tried to tell us that only one bedside table was normal . This is corporate cost saving taken to totally ridiculous levels . It will be one towel next !!! Badly designed hotel ( its had a makeover ) restaurant soulless and expensive food tasteless . Wont go back despite it being very convenient for us .

    Easy to park , pleasantly situated large comfy bed

    Stayed in March 2018

  • Reviewed: 19 November 2017

    10
    Great location, tram station just across the street from the...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I think we had one of two connected rooms that were separated by a door and we could hear everything from our neighbours but this was not such a big problem because we didn’t spend so much time in the hotel.

    Great location, tram station just across the street from the hotel (10 min to city center) Very big and comfortable bed The staff was very nice and helpful Room service great and quickly served Quiet area surrounded by trees Great stay overall

    Stayed in November 2017

  • Reviewed: 19 November 2017

    6.3
    Good hotel, bad location
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Location is very inconvenient - outside the city (near the belt highway), nothing is around; if you are travelling with the public transport, without a car, it would be a bad idea to choose this hotel.

    Nice breakfast and overall good impression - quite, comfortable, no any issues to be mentioned. The room and hotel itself is very typical for standard european four-star hotel - good, modern, commonplace.

    Stayed in November 2017

  • Reviewed: 30 October 2017

    10
    Superb
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    I have stayed in this Hotel numerous times to my full satisfaction before, and nowadays it has even improved by modernization of the rooms and very competent personnel at reception and in all service functions.

    Stayed in October 2017

  • Reviewed: 24 April 2017

    10
    A haven of peace in a very busy world
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing

    An excellent reception after a longer than expected journey. Helpful staff and particularly so as my wife is disabled. An enjoyable bar meal experience with discerning attention and good food quality.

    Stayed in April 2017

  • Reviewed: 21 November 2016

    7.5
    The rooms were very clean and the bed was comfortable.
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Nothing was bad

    The rooms were very clean and the bed was comfortable. The shower facility was really good, The button on the toilet was broken but it worked. Overall a pleasent stay I would use this hotel again.

    Stayed in November 2016

  • Reviewed: 14 November 2016

    10
    excellent breakfast, great bath
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    we didnt check properly before we went how far it was from Lille centre, but by tram or car it was only 15 minutes away.

    excellent breakfast, great bath

    Stayed in November 2016

  • Reviewed: 16 September 2016

    7.1
    Good value for money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Quite far away from Lille. Not great room service. Little tea and coffee in the room to choose from and not good quality.

    Nicely decorated bedroom and bathroom and very modern. Good quality food in the restaurant and good choice of food at breakfast. Small fridge provided.

    Stayed in September 2016

  • Reviewed: 3 April 2018

    9.2
    The bed was very big and comfortable.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The bed was very big and comfortable. The room was big and had a couch and a desk. The bathroom had a bath tub which was big enough to fit 2 persons.

    Stayed in April 2018

  • Reviewed: 14 March 2018

    10
    efficient and well run
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Rooms were a bit hot

    All round good service

    Stayed in March 2018

  • Reviewed: 1 February 2018

    9.2
    We would certainly return later in the year.
    • Business trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted via mobile

    Smallish bathroom, but functional.

    Parking and ease of access.

    Stayed in January 2018

  • Reviewed: 9 December 2017

    8.3
    Very friendly and helpful check in staff
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Paper and plastic cups in the bedroom - doesn't do anything for environmental credentials

    Very friendly and helpful check in staff

    Stayed in December 2017

  • Reviewed: 1 December 2017

    8.8
    Nice ,clean hotel with a good breakfast buffet ,very good...
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Nice ,clean hotel with a good breakfast buffet ,very good for french standand of this class of hotel,john

    Stayed in November 2017

  • Reviewed: 3 September 2017

    8.8
    Nice friendly hotel, clean and comfortable.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The fitness suite is too small.

    Nice quiet location out of the city centre. clean comfortable room and friendly helpful staff.

    Stayed in August 2017

  • Reviewed: 21 July 2017

    8.8
    Pleasant modern hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Service in restaurant could be improved, very slow

    Space in hotel and design

    Stayed in July 2017

  • Reviewed: 5 June 2017

    9.6
    perfect for what we wanted
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All good

    Quiet,comfortable and staff very helpful

    Stayed in June 2017

  • Reviewed: 25 April 2017

    8.3
    Breakfast a bit disappointing.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Breakfast a bit disappointing.

    Stayed in April 2017

  • Reviewed: 25 December 2016

    6.7
    Comfortable bed.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No heating in the bathroom

    Comfortable bed.

    Stayed in December 2016

  • Reviewed: 9 November 2016

    7.9
    bed very comfortable
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    moquette smell in corridor an in my room

    bed very comfortable

    Stayed in November 2016

  • Reviewed: 15 September 2016

    9.2
    Out of Lille but easy access by tram.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bar pricey!

    Breakfasts excellent & good choice of English& continental

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 November 2015

    8.8
    Fantastic value.
    • Couple

    Hard to get the waiters attention during dinner. At breakfast, for English guests who drink tea, milk in a jug near the tea/coffee point is needed.

    Fantastic value. Free parking. Very good breakfast. Nice bed linen and spacious bathroom.

  • Reviewed: 29 September 2015

    7.9
    The big comfy bed was good.
    • Leisure trip
    • Couple

    The breakfast was expensive. No English language channels on the TV.

    The big comfy bed was good. The rooms were spacious and clean. Friendly helpful staff.

  • Reviewed: 16 September 2015

    9.6
    Location was good and staff very helpful and friendly.
    • Leisure trip
    • Couple

    Only one type of each tea when there are two people sharing the room. The fridge did not work (or was not on and I could not get it on).

    Location was good and staff very helpful and friendly.

  • Reviewed: 8 September 2015

    9.6
    Excellent value for money.
    • Leisure trip
    • Couple

    Excellent value for money. It's outside Lille but with good public transport options. During the braderie, which is the busiest time of the year for the region, the hotel is perfect to get away from the noise and crowd after spending time downtown. We also appreciated that there are two breakfast options (a smaller, express breakfast consisting of two croissants, coffee and juice) or the whole buffet for people who prefer a wider range of food choices. I would definitely book again.

  • Reviewed: 8 July 2015

    7.1
    Hotel located in calm area with easy parking.
    • Business trip
    • Solo traveller

    Main critique is hotel restaurant facilities. Despite a large grass area behind the hotel, the architect did not consider an outdoor area for breakfast/lunch/afternoon refreshments. There is a small area for coffee breaks for conference attendees but not for eating. The wine list did not indicate that a glass of rosé wine was possible.

    Hotel located in calm area with easy parking. Refurbished room with good AC, almost silent a low speed.

  • Reviewed: 8 July 2015

    5.8
    It was a short journey to Calais.
    • Leisure trip
    • Couple

    Advertised as having air conditioning but it was hotter in the room than outside ! Ended up asking for a floor standing fan which they took from their office and we had the windows open all night. Coffee making facilities.....if you like black coffee or black tea. Wanted a ground floor room as we had a dog and they placed us on the 4th floor! hotel was under some refurbishment which was not advertised or mentioned when booking

    It was a short journey to Calais. Good room service.

  • Reviewed: 12 April 2016

    7.0
    Facilities were fine.
    • Leisure trip
    • Couple

    The room was too hot

    Facilities were fine. Good value for maney

  • Reviewed: 13 October 2015

    5.8
    The room was first class, good value
    • Couple

    Service very slow took 1.5 Hours in the dining room to get our order taken

    The room was first class, good value

  • Reviewed: 11 May 2015

    10
    I was a very nice, clean and quiet location.
    • Business trip
    • Solo traveller

    I was a very nice, clean and quiet location. All the comforts of home too!

  • Reviewed: 15 April 2015

    9.2
    Great modern comfy room.
    • Leisure trip
    • Couple

    Gym equipment could do with a make over.

    Great modern comfy room. Friendly staff and good breakfast. Even the wifi works well in the room...

  • Reviewed: 14 April 2015

    8.8
    Great breakfast, modern clean rooms.
    • Leisure trip
    • Solo traveller

    Location not terribly central, but with Uber-app no problem. 10EUR ride to Lillle.

    Great breakfast, modern clean rooms.

  • Reviewed: 14 April 2015

    6.3
    Breakfast was excellent
    • Leisure trip
    • Solo traveller

    The access to the hotel is challenging. If you end up on the wrong road you drive by but cannot turn in to the hotel

    Breakfast was excellent

  • Reviewed: 14 April 2015

    8.8
    Rooms, bar and breakfast.
    • Leisure trip
    • Group

    Evening meal choice was limited and very average.

    Rooms, bar and breakfast.

  • Reviewed: 14 April 2015

    8.8
    Very helpful staff
    • Leisure trip
    • Group

    Very helpful staff

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 34

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