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Reviews of Le Regina Biarritz Hotel & Spa MGallery by Sofitel 5 stars

52 avenue de l'Impératrice, 64200 Biarritz, France

#8 of 136 hotels in Biarritz

Guests' Choice

Review score

Based on 667 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    8.1

  • Free WiFi

    9

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Showing 1 - 75

  • Reviewed: 22 September 2018

    10
    Great location, walking distance from all major attractions...
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    All was perfect, keep up the great work

    Great location, walking distance from all major attractions in Biarritz. Welcoming and helpful staff. Extremely comfortable suite with all the bells and whistles. Cannot go wrong with Mgallery hotel chain, luxury is the name of the game, and everyone goes out their way to ensure guests comfort and enjoyable stay. Thank you all for making our stay so homey

    Stayed in September 2018

  • Reviewed: 19 September 2018

    6.3
    Nice view, comfortable bed, easy parking.
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 3 nights

    It was very expensive for quite a small room, the storage was non-existent (not a single drawer and those dreadful hangers that have to hook in the wardrobe). Although the location was lovely it was not convenient for swimming and it was a long walk to town and restaurants. The food was expensive and on the day we wanted lunch the restaurant had decided to close early - not what you expect from a top hotel.

    Nice view, comfortable bed, easy parking. Interesting art noveau architecture and bar.

    Stayed in September 2018

  • Reviewed: 15 September 2018

    9.6
    Our room was amazing, with balcony and great sea view.
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Wish we could have stayed for longer.

    Our room was amazing, with balcony and great sea view. All of the team were professional, friendly and very helpful. Decoration and cleanliness was of a very high standard. Breakfast and dinner were well presented and delicious, with a great choice.

    Stayed in September 2018

  • Reviewed: 31 August 2018

    7.9
    Great hotel
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Everything was great!

    Very nice hotel close to the beach and the lighthouse. The stuff was very attentive and professional. We had a suite with ocean view-really beautiful. Very good cosmetics Sothys in the room! We loved the place.

    Stayed in August 2018

  • Reviewed: 28 August 2018

    9.6
    The best holiday ever
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 7 nights
    • Submitted via mobile

    We appreciate very much the hotel, the breakfast and the staff in the restaurant, the bar is exquisite: Champaign with olives and cashews nuts, abricot juice etc Thank u very much for such a nice stay, the receptionist are nice , young, welcoming and it was a real pleasure

    Stayed in August 2018

  • Reviewed: 16 August 2018

    9.2
    Lovely hotel
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Rooms a bit small considering the price

    Lovely lobby and lounge area. Pleasant staff. Large bathroom with good shower. Quiet rooms as hotel is outside of city centre. Decent breakfast. Good dining experience in restaurant. Safe parking. Walking distance to centre and beach. 15-20 mins

    Stayed in July 2018

  • Reviewed: 11 August 2018

    7.9
    Everything in this hotel is very good except - see below
    • Leisure trip
    • Couple
    • Ground Floor Superior Queen Room with Terrace and Ocean View
    • Stayed 4 nights

    We paid extra for a room (4 nights) with an outside area on the ground floor over looking the sea - as sold - 10 year wedding anniversary. We did this did based on the pictures on the website as it appears wonderful. When we checked in we immediately realised that this was a big mistake. The sea side of the hotel is cut off from the actual sea by a busy and incredibly noisy road and roundabout. This rendered the outside area pretty useless as far as a quiet read is concerned. The fact that the wall at the bottom of the outside area is about 5 foot tall (probably done for noise abatement), eliminates the sea view completely. Therefore no sea view and an outside area that is really too noisy to use. We would have been better to be higher, without outside area and it would have been cheaper- that way we would have had an actual sea view. I mentioned it to the girl on reception and she seemed like she had heard it all before but as the hotel was fully booked (August in France), nothing could be done - we could not be moved - We really felt like this room, and possibly all of the rooms on the sea side, ground floor, need to come with a warning - "you will not have a sea view unless you stand up and look over the 5 foot wall and if you are expecting a quiet area, forget it." This is a wonderful hotel in all other regards but these rooms should not be sold as having an outside area with sea view as they really have neither. Once inside the room, the noise goes away completely as there are multiple noise abatement panels on the doors - which clearly indicates that you know there is a problem - do yourself and the hotel staff a favor and mention this on the site for these rooms as this close to false selling and does nothing for the hotel.

    Everything in this hotel is very good except - see below

    Stayed in August 2018

  • Reviewed: 5 August 2018

    8.3
    Nice hotel with great pool and v good restaurant.
    • Leisure trip
    • Family with young children
    • Classic Queen Room with City View
    • Stayed 7 nights
    • Submitted via mobile

    The price of extras (bar drinks, spa) was exorbitant even for a 5 star hotel. The pool was great albeit a bit small for such a big hotel. The hotel is far from the center.

    Nice hotel with great pool and v good restaurant. We had a v relaxed stay in this beautiful hotel.

    Stayed in August 2018

  • Reviewed: 18 July 2018

    10
    Beautiful hotel in a pleasantly quiet location not far away from the town centre.
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 7 nights

    Nothing; all good.

    We have stayed here before and absolutely loved it. Great sized hotel... big enough to have decent facilities and service, but not so big that you become "anonymous". Rooms are luxurious, good sized and well appointed. The pool area never gets overly busy and there is great service for drinks and food from here. The hotel is located an easy ten minute walk away from the centre of town and benefits from being very quiet and peaceful. We shall be staying here again and thus highly recommend it.

    Stayed in June 2018

  • Reviewed: 11 July 2018

    5.0
    Not really value for money, wouldn’t book again
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 3 nights
    • Submitted via mobile

    Charged €150 for cleaner to remove wine stain on carpet which came out, carpet was already stained all over. Told lucky didn’t have to pay to replace entire carpet.

    Concierge was friendly and helpful

    Stayed in July 2018

  • Reviewed: 25 June 2018

    9.2
    Comfortable, clean and stylish rooms.
    • Leisure trip
    • Group
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 2 nights
    • Submitted via mobile

    A bit far from the centre of town, and during busy times, ie 7pm, it can take a long time to get a taxi.

    Comfortable, clean and stylish rooms. Delicious breakfast. Lovely pool. Helpful stAff.

    Stayed in June 2018

  • Reviewed: 17 June 2018

    8.8
    Great experience!
    • Leisure trip
    • Solo traveller
    • Classic Queen Room with City View
    • Stayed 5 nights

    The carpet of the hotel was a bit stained, and could use some renovation. Expected a bit more for a 5 star property.

    The ocean view rooms were gorgeous, and the rooms were totally soundproof. I slept extremely well! My favorite part of the stay was the restaurant - I ended up eating all my meals there because the food was so good. The spa services are great as well.

    Stayed in June 2018

  • Reviewed: 12 June 2018

    9.2
    Biarritz Regina
    • Leisure trip
    • Couple
    • Ground Floor Superior Queen Room with Terrace and Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    The bar was a little impersonal. The property overlooks a main road so it can be little noisy when sat at the poolside.

    Scrupulously clean and very comfortable room. Staff were very friendly and helpful. Most allowed us to try our limited French but all were happy to assist in English.

    Stayed in June 2018

  • Reviewed: 30 May 2018

    9.6
    The perfect stay, beauty, history, and incredible service
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 1 night

    From the warm welcome by Eric, the concierge, through to the restaurant manager, and waiters, this was by far my favourite hotel stay. The location (and view from the restaurant terrace) are fantastic. The ambiance and features of the hotel were wonderful. The meal in the restaurant was superb, and I it would compare with the best restaurants in the town!

    Stayed in May 2018

  • Reviewed: 24 May 2018

    9.6
    Would definitely re visit
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 3 nights
    • Submitted via mobile

    The bar food , charcuterie fine but unfortunately the Cesar salad was rather disappointing however the service excellent. The restaurant food was considerably better with nice little touches/amuse Bouche etc.

    V comfortable bed ,wonderful staff , great pool and gym v impressive entrance and reception area , v good sized room. Breakfast great with plenty of flexibility re time. Lovely touch when beds were turned down a delicious little boxed chocolate delivered. We really enjoyed our stay and found the environment relaxing. Super range of spa treatments available.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    10
    Extra supportive and friendly staff (even find an Australian...
    • Leisure trip
    • Solo traveller
    • Junior Queen Suite with Sofa Bed - Ocean View (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Extra supportive and friendly staff (even find an Australian converter for me at 10pm); amazing historical Art Deco décoration. Excellent bed. Stunning Ocean view

    Stayed in May 2018

  • Reviewed: 4 May 2018

    10
    Great experience !!
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 4 nights
    • Submitted via mobile

    The location is great and the staff very welcoming. We were upgraded and had a very nice experience. The room was very clean with a comfy bed , in addition to a spacious bathroom. The central lobby is splendid !

    Stayed in April 2018

  • Reviewed: 13 February 2018

    6.3
    the view of the rooms to the sea is amazing.
    • Leisure trip
    • Solo traveller
    • Superior Queen Room with Ocean View
    • Stayed 2 nights

    Spa closes 18:00 hours, Fitnessroom is very poor. breakfast (26€) not included in roommate (€ 270 single person/smallest room). WLAN very slow!

    the view of the rooms to the sea is amazing. the overall look of the hotel is spektacular.

    Stayed in February 2018

  • Reviewed: 21 January 2018

    4.2
    Big disappointment
    • Leisure trip
    • Group
    • Superior Queen Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Definitely didn’t meet the expectations for a 5 star hotel or the necessary services for the price they charge. The room has the bare minimum, the minibar only has 2 bottles of water. The room was freezing when we first arrive. The restaurant does not fit a hotel of the sort as the food has preheated in the microwave. The room was very noisy as there was a loud concert in the lobby. A problem when all the rooms face it with an atrium style building. Even though the staff was nice, there is only one person at check out who is in charge of taking the suitcases, taking payment and helping guest to their cars.

    Stayed in January 2018

  • Reviewed: 4 January 2018

    9.2
    Prestigious hotel with a nice flavour of Biarrittz grandeur
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 2 nights

    - location is a bit far to walk to the city centre and no restaurants nearby - price of the breakfast (which for that reason we did not take)

    - very helpful and skilful staff - Comfortable bed room and bed - excellent bathroom with walk-in shower - wifi worked well - grandeur of the patio

    Stayed in December 2017

  • Reviewed: 31 October 2017

    3.3
    This hotel is not even close to 5 Star.
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was very noisy, slept in a very uncomfortable bed with earplugs in every night. The room wasn’t ready until 330pm, rooms weren’t serviced until after 430pm and weren’t cleaned properly even then. The air conditioning was on full cold for 3 days and still the room was hot. They are very under staffed and this results in the service you’d expect from a 5 Star hotel being much closer to 3 Star.

    Stayed in October 2017

  • Reviewed: 30 October 2017

    10
    A very good beginning to our half term holiday.
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    We liked everything.

    The most comfortable beds ever! Friendly and helpful staff. Very good breakfast ( we didn't need lunch!) Very nice cliff walks down to beach and easy walk to shops. Warm outdoor heated pool.

    Stayed in October 2017

  • Reviewed: 26 October 2017

    9.6
    Would definitely return if in the area
    • With a pet
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Nothing not to like. Room could have been a little bit cleaner. Bathroom was spotless.

    One-night stay but would have enjoyed longer at this hotel. Dog-friendly and superb staff.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    8.8
    Beautiful, historic, nice ambience - but could improve, too
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Ocean View
    • Stayed 1 night

    No indoor pool, no indoor parking - which under the heavy rain became not nice at all. Drinks at the bar are overpriced and wine quality was horrible. Also, WiFi at lobby was painfully slow, had to switch over to 4G.

    Spotless interiors, beautiful albeit small room (with huge bathroom, though), amazing sea views. Breakfast was excellent by both choice and service, and bed was fantastic to sleep. Excellent staff and service..!

    Stayed in September 2017

  • Reviewed: 5 October 2017

    10
    it was magical.
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 3 nights

    it was magical. on the hi side for us but worth every centime. the view from our superior room was beyond magical and one of the best ever. great park in front and a fabulous outdoor bistro by the lighthouse. it's worth a trip. great bed and great room lighting. only downside was the very expensive breakfast that we skipped to go down to town where you have a choice of at least fifty fun places.

    Stayed in September 2017

  • Reviewed: 23 September 2017

    10
    The best hotel I have ever stayed in.
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 1 night
    • Submitted via mobile

    Restaurant prices rather high but if you can afford to stay in this hotel it is probably of no consequence. You get what you pay for.

    An outstanding hotel in terms of facilities, staff and standard of accommodation. Bygone spender has been retained through an imaginative and high tech refurbishment. The atrium is breathtaking in its magnificence.

    Stayed in September 2017

  • Reviewed: 22 September 2017

    9.6
    Very enjoyable. Would return to the Hotel again
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 6 nights
    • Submitted via mobile

    Menu choices for dinner were poor. Same menu for the whole week with only 2 main choices on the table d'hote.

    Room spacious and very clean. Liked view of golf course Very friendly and helpful staff Great pool facilities Great location

    Stayed in September 2017

  • Reviewed: 22 September 2017

    10
    very calm, perfect location with stunning view on the Sea,...
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    very calm, perfect location with stunning view on the Sea, including sunset and down on the city. but you can easily walk down in 10 min. the Hotel is stylish, we loved the design!

    Stayed in September 2017

  • Reviewed: 8 September 2017

    9.6
    Lovely on All Counts
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The pool area could of been more cared for, there should of been a designated person cleaning up towels off sunbeds when guest had vacated and collecting used glasses. I also had to get dressed to go to the bar to order a drink.

    All the hotel staff were very friendly, especially Eric on the Concierge desk who bent over backwards and went out of his way to make sure all our restaurant requirements etc were taken care of. He was extremely charming and very diligent in his job.

    Stayed in August 2017

  • Reviewed: 8 September 2017

    4.2
    I will not recommend to stay at this hotel
    • Leisure trip
    • Family with young children
    • Classic Queen Room with City View
    • Stayed 7 nights
    • Submitted via mobile

    The Room was very small and the wardrobe was only for one person. The room was facing parking space and garbage containers. We were 2 adults and a child. The room was very small and there was no any space even for our luggage. In order to have more space we needed to upgrade to bigger room and pay 100 euro more. The breakfast was very poor and the same every day. We staid for 7 nights and it was just not good enough taking into consideration the price and level of the hotel. The spa was a small Turkish sauna so it is wrong to call it for spa.

    Stayed in August 2017

  • Reviewed: 5 September 2017

    9.2
    Wonderful staff, great location.
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 2 nights

    Wonderful staff, great location. The Biarritz town center is about a 15 minute walk left of the property, while the beach area is 15 minute walk to the right. Beautiful views of the lighthouse, pretty pool, serene area. Cool art deco lobby. I loved it!

    Stayed in August 2017

  • Reviewed: 31 August 2017

    6.7
    Biarritz is gorgeous but hotel is over-priced
    • Leisure trip
    • Group
    • Superior Queen Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Very expensive for a small room with a tiny window - and no breakfast included. Unwilling to offer late check out. Scenic, but not central location.

    Building, lobby, comfort and cleanliness

    Stayed in August 2017

  • Reviewed: 24 August 2017

    8.8
    Luxury hotel and very peaceful. A good base to explore the town if you don't mind walking a bit.
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 4 nights

    Pool area was busy so not always sunbeds available. Even though the hotel was full, it felt quiet and some people may want somewhere a bit busier.

    Lovely looking hotel and nice calm atmosphere. Room very quiet and comfortable - slept extremely well there. Great views. Good car parking facilities. 10 minutes walk into the town centre which some may not like but it was good to have the exercise before and after dinner. Excellent breakfasts.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    10
    Great location. Friendly and helpful staff. Lovely hotel with good facilities.
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The bed was really comfy and breakfast was excellent. The staff were really friendly and helpful and the location of the hotel is just minutes from the beach and town centre.

    Stayed in August 2017

  • Reviewed: 13 August 2017

    5.0
    Disappointed! Not as good as we were expecting!!
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Crampt view from the bed room with very little privacy from the street. No where to sit and enjoy the view of the coast line. Very expensive for food and drinks. Food poisoning from the crab sandwich - so ill!! Underwhelming breakfast! Chaotic service with young untrained staff in the restaurant at breakfast time. No one in charge. Very poor selection for a 5 star hotel for breakfast food! Most of it wasn't replenished and hit disgraces were congealed and cold!!

    Comfortable bed. Pleasant staff on reception.

    Stayed in August 2017

  • Reviewed: 4 August 2017

    9.6
    Top class Hotel
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Lovely Hotel approximately 15 minutes walk from the centre. There is a bus stop outside the Hotel that goes directly to the centre if you don't fancy the walk. The facilities are first rate and the staff at the Hotel are welcoming and extremely helpful. Elegant bar area and an outdoor pool. Rooms are comfortable and modern. Will definitely stay here again the next time we are in Biarritz.

    Stayed in July 2017

  • Reviewed: 2 August 2017

    7.5
    Very comfortable bed and great swimming pool
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Attention to details was disappointing for a 5 star hotel: - our room was not clean at 1pm - the time in room's phone was incorrect almost misleading us to miss an appointment - at breakfast, served only until 10.30, they piled clutter from other tables next to us with incredible noise, spoiling our breakfast time.

    Very comfortable bed and great swimming pool

    Stayed in July 2017

  • Reviewed: 10 July 2017

    8.8
    Beautiful hotel with great staff and cocktails
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 2 nights

    The swimming pool is small and too close to the road, so you hear all the time cars/motors noises, hard to relax.

    The hotel got an amazing interior design that remind me the Molitor. Excellent cocktails and beds are really comfy. Beach is only 5mn walk (we only enjoyed the view, water too cold for us)

    Stayed in July 2017

  • Reviewed: 1 July 2017

    10
    Excellent stay
    • Leisure trip
    • Group
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 3 nights

    It was an excellent stay for 3 nights. Thank you very much for upgrading our room. The hotel is beautiful in many ways. All staff are very polite. Especially julian He helped us a lot even printed our boarding pass.We would like to come back to this nice hotel and recommend it to everybody. Thank you very much. Marina and Irina

    Stayed in June 2017

  • Reviewed: 24 June 2017

    10
    Lovely hotel to return to
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Flies in breakfast area

    Room was spacious and there was an amazing view towards the lighthouse and beach. Staff were friendly and helpful. Pool area was inviting.

    Stayed in May 2017

  • Reviewed: 18 May 2017

    9.6
    Very pleasant well situated hotel
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Overpriced breakfast

    Very comfortable clean and well appointed rooms. Hotel conveniently situated in a quiet area within walking distance of the town and restautants.

    Stayed in May 2017

  • Reviewed: 9 May 2017

    10
    Impressive lobby, excellent service, our luggage didnot...
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Impressive lobby, excellent service, our luggage didnot arived and they took care of us in the way, that we were not missing anything. Lot of fruits and juices in breakfast.

    Stayed in May 2017

  • Reviewed: 12 March 2017

    9.6
    Nice wi-fi signal, great location, very beautiful hotel and...
    • Leisure trip
    • Family with young children
    • Classic Queen Room with City View
    • Stayed 1 night

    The shower was leaking, unfortunately I had to wipe off all the puddles of the floor after taking the shower, unpleasant surprise.

    Nice wi-fi signal, great location, very beautiful hotel and amazing views! Very friendly staff

    Stayed in March 2017

  • Reviewed: 27 February 2017

    9.6
    Great getaway in Biarritz
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    The toilet size is...too small.

    Great location with unique view over Biarritz, great staff, sweet room and quality breakfast. A little gem in Biarritz.

    Stayed in February 2017

  • Reviewed: 17 October 2016

    9.2
    A very welcome treat made perfect by great staff.
    • With a pet
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast, whilst good was extraordinarily expensive for the content.

    Staff very helpful and accommodating. Lobby very impressive and room very comfortable. Massage excellent and pool area good.

    Stayed in October 2016

  • Reviewed: 21 September 2018

    10
    THe hotel is gorgeous
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 7 nights
    • Submitted via mobile

    THe hotel is gorgeous The bar and the lobby are very nice, the decor , the relaxing atmosphere everything is just a big pleasure

    Stayed in August 2018

  • Reviewed: 19 September 2018

    10
    Incredibly friendly hotel team is always at your disposal.
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 1 night

    Incredibly friendly hotel team is always at your disposal. We were pleased that our room was upgraded.

    Stayed in September 2018

  • Reviewed: 30 August 2018

    6.7
    Great staff and fabulous atmosphere.
    • Leisure trip
    • Family with young children
    • Junior Queen Suite with Sofa Bed - Ocean View (4 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Great staff and fabulous atmosphere.

    Stayed in August 2018

  • Reviewed: 29 August 2018

    8.8
    Friendliness of staff, lobby bar with great selection of...
    • Leisure trip
    • Family with young children
    • Classic Queen Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Room relatively small, no mini bar

    Friendliness of staff, lobby bar with great selection of drinks, swimming pool

    Stayed in August 2018

  • Reviewed: 28 August 2018

    8.8
    Thoroughly enjoyed it
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 5 nights
    • Submitted via mobile

    Refreshments and food are outrageously priced but I guess that’s to be expected in 5 star hotels. Had a lovely stay

    Beautiful hotel and friendly staff

    Stayed in August 2018

  • Reviewed: 23 July 2018

    8.8
    Hi recommendation for this hotel the service was very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 2 nights
    • Submitted via mobile

    Swimming pool too small

    I love the hotel the service was so good the hotel was very cozy

    Stayed in July 2018

  • Reviewed: 30 June 2018

    9.2
    Nice stay in Biarritz
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast should be included

    Great location and very quiet bedroom. Very helpful staff.

    Stayed in June 2018

  • Reviewed: 17 June 2018

    7.5
    Very comfortable room.
    • Leisure trip
    • Couple
    • Ground Floor Superior Queen Room with Terrace and Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Location

    Very comfortable room.

    Stayed in June 2018

  • Reviewed: 1 June 2018

    8.8
    Very nice hotel.
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very nice hotel. Relaxing and luxurious

    Stayed in May 2018

  • Reviewed: 23 May 2018

    9.6
    Great location, excellent staff, clean, comfortable room and great view!
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 1 night

    Excellent concierge, Emmanuel. Front desk also very helpful.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    9.6
    Lovely hotel!
    • Leisure trip
    • People with friends
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 3 nights
    • Submitted via mobile

    Issues with lights in tge room. Came on automatically throughout the night

    Everything else!!

    Stayed in May 2018

  • Reviewed: 7 May 2018

    9.6
    Totally relaxing in a great location with food, wine and staff that all surpassed expectations
    • Leisure trip
    • Group
    • Queen Suite with Sofa Bed and Ocean View (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Gym was a bit dark and so uninviting.

    Staff were unbelievable. Couldn’t have been nicer or more helpful.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    9.2
    Very friendly staff
    • Leisure trip
    • Group
    • Superior Queen Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly staff Excellent breakfast Wonderful dinner

    Stayed in May 2018

  • Reviewed: 5 May 2018

    9.6
    Beautiful hotel in Biarritz
    • Leisure trip
    • Couple
    • Ground Floor Superior Queen Room with Terrace and Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Room and bed were super comfotable. The location is a little bit away from the center which made it much quieter.

    Stayed in April 2018

  • Reviewed: 11 March 2018

    8.8
    Ocean views for some, but great location for all
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 2 nights

    A lush art deco experience, walking distance to the City. Welcoming team, great cocktails, fantastic food in the restaurant.

    Stayed in February 2018

  • Reviewed: 29 January 2018

    9.6
    Basque Country view
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 2 nights

    Nothing

    Luxury staying with amazing view, friendly staff and excellent restaurant & bar.

    Stayed in January 2018

  • Reviewed: 2 December 2017

    9.2
    Comfortable and relaxing!
    • Leisure trip
    • Couple
    • Ground Floor Superior Queen Room with Terrace and Ocean View
    • Stayed 6 nights

    Lovely room, friendly and helpful staff, great lobby/lounge area, great food (dinner and breakfast)

    Stayed in December 2017

  • Reviewed: 21 October 2017

    10
    Excellence in Hospitality
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Everything: staff, food, comfort, localization, view from the room.

    Stayed in October 2017

  • Reviewed: 9 October 2017

    7.5
    A very pleasant couple of days with no problems. We will return.
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 2 nights

    A bit of a walk t the town centre - but we knew that.

    Excellent hotel in an imposing position overlooking the sea. Helpful staff. Breakfast good.

    Stayed in September 2017

  • Reviewed: 1 October 2017

    6.7
    Great hotel bit far from the action
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Far from the action

    Clean, great staff

    Stayed in September 2017

  • Reviewed: 29 September 2017

    9.6
    A perfect hotel but expensive
    • Business trip
    • Group
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very beautiful reception and bar area

    Stayed in September 2017

  • Reviewed: 21 September 2017

    5.0
    Very disappointed
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Dining

    Dining experience very poor.Standard of food not good and service apalling.

    Stayed in September 2017

  • Reviewed: 8 September 2017

    6.7
    Very relaxing
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 7 nights
    • Submitted via mobile

    Would have been good to have a shuttle bus to and from the town as the hotel was further out than expected. Food over priced .

    Stayed in September 2017

  • Reviewed: 5 September 2017

    10
    Great hotel super service. Drink the G&T
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    The only way to improve the hotel would be to move it 250m closer to the town

    Stunning all round

    Stayed in August 2017

  • Reviewed: 1 September 2017

    10
    I'll be back!
    • Leisure trip
    • Couple
    • Standard Queen Room - Ground Floor - City Side
    • Stayed 3 nights
    • Submitted via mobile

    Wonderful hotel, wonderful staff, wonderful service. Excellent restaurant!

    Stayed in August 2017

  • Reviewed: 23 August 2017

    7.9
    The bar area was spacious and attractive.
    • Leisure trip
    • Couple
    • Superior Queen Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was expensive

    The bar area was spacious and attractive.

    Stayed in August 2017

  • Reviewed: 5 August 2017

    7.1
    Nice hotel but it's overpriced.
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    Paying extra for breakfast

    Stayed in July 2017

  • Reviewed: 1 August 2017

    5.8
    only choice due to lack of alternatives
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 3 nights

    service unattentive, slow, irresponsible. Concierge useless

    Stayed in July 2017

  • Reviewed: 9 July 2017

    8.3
    Front desk upgraded us to a great suit due to bad weather...
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Spa facility desired to be better. Restaurant menu was very limited

    Front desk upgraded us to a great suit due to bad weather hotel wasn't full

    Stayed in July 2017

  • Reviewed: 9 July 2017

    9.6
    Modern and cosy
    • Leisure trip
    • Couple
    • Classic Queen Room with City View
    • Stayed 1 night

    A very stylish and modern hotel. Little far from the center (20 min walk) but maybe the newest of all 5* hotels in the city.

    Stayed in July 2017

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