Reviews of Residence The Originals Demeure des Remparts
13 RUE SAINT JEAN, 77160 Provins, France
#22 of 35 vacation rentals in Provins
Guests' ChoiceReview Score
Based on 23 hotel reviews
7.9Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
9.1
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Facilities
8.1
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Staff
8.7
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Value for money
7.9
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Free Wifi
9.0
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Showing 1 - 23
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Reviewed: September 7, 2025
Jennifer
United Kingdom5 Reviews7.0“A comfortable overnight stay”- • Leisure trip
- • Couple
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Location
Stayed in September 2025
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Reviewed: July 16, 2025
Ante
Netherlands83 Reviews11 helpful votes7.0“Nice hotel but don’t go during the medieval festival”- • Leisure trip
- • Couple
- • Exclusive Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
We arrived during the medieval festival, which nobody warned us about. As a result we could not enter the hotel by car and had to walk 30 minutes with bagage in 30c and leave our car in a public carpark far away. The hotel didn’t care and said they posted the festival on their website. We booked via booking so did not see this. Both booking and the hotel didn’t do anything and pointed to each other. Very bad service
The accommodation was nice and large. It’s located in the middle of the old town, which is very nice
Stayed in June 2025
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Reviewed: April 1, 2025
Michelle
United States21 Reviews2 helpful votes9.0“The staff is warm and friendly and the property quaint - makes for a great getaway!”- • Leisure trip
- • Couple
- • Exclusive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Air control needs work. The room was too hot at night and the fan would not turn on. Also, the room is needs a luggage rack.
Great location and private. Quiet at night. Close to attractions.
Stayed in March 2025
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Reviewed: August 2, 2024
Camilla
France9 Reviews1 helpful vote8.0“Very nice location”- • Leisure trip
- • Couple
- • Exclusive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
We were a little disappointed about the size and type of room we were given which did not match the photos provided to differentiate between the offers.
Fantastic, central location. Very nice staff. Good value for money.
Stayed in August 2024
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Reviewed: June 29, 2024
Roger
Australia26 Reviews1 helpful vote8.0“Nice big room and good location.”- • Leisure trip
- • Couple
- • Exclusive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Check in was difficult, it was at a different location that was not stated. We had to ask a local lady on the street for assistance.
Nice big room.
Stayed in June 2024
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Reviewed: May 7, 2024
Joanna
United States19 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Room a bit small, hairdryer not powerful enough
Breakfast was great, shower too
Stayed in May 2024
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Reviewed: May 1, 2024
Nestor
Germany16 Reviews8.0“Nice but uncomfortable”- • Leisure trip
- • Family with young children
- • Comfort Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Although we are in spring, the outside temperatures were higher than usual, making also the room a little hot and uncomfortable. We tried to switch on the air conditioner, but it didn’t work. Also the TV has problems and the WiFi equipment has a green light that makes impossible to ignore while trying to sleep
The bathroom was excellent. Also the room was confortable
Stayed in April 2024
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Reviewed: November 24, 2023
Kim
Australia41 Reviews3 helpful votes9.0“great location so close to Paris, great little village. could have spent some more time here.”- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 1 night
location.
Stayed in October 2023
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Reviewed: July 28, 2025
Devine
United Kingdom1 review3.0“expensive breakfast and dirty room”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 7 nights
The breakfast was very limited in offering and usually supplies were low. The scrambled egg was usually dry and bacon had gone. For 19 euro, I would have expected much more. In fact I assumed it was a complementary breakfast because it was so limited. The rooms were beautifully constructed but the décor was tired. Could do with a lick of paint to cover up all the wear and tear and scuff marks. The skirting boards were dusty and glass light shades looked like they had not seen a duster in years. Such a pity to fall down on some basic housekeeping and facility maintenance. This must be down to poor management.
great location
Stayed in July 2025
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Reviewed: September 2, 2024
Therese111
Australia15 Reviews6 helpful votes6.0“Lovely location, lovely staff, hotel could easily use some minor improvements though.”- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
No fridge in the room was annoying, we asked to upgrade to a room with a fridge as we needed a fridge as we had cheeses and food, but were told none of the rooms had fridges and needed cold drinks as there werent shops open late to buy, hotel charged 5euro for a cold Coke which was robbery. Staff helped us with getting some ice though which was nice, but it was almost 30degrees days so it didn't last long. Bed was extremely hard and uncomfortable. They only give one pillow per person and they were paper thin pillows and no support. Hotel could also use some more signage as was difficult to find the entrance and google maps isn't accurate.
Staff were helpful and very friendly with sightseeing tips etc Location was lovely.
Stayed in August 2024
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Reviewed: August 4, 2024
Caroline
France14 Reviews2 helpful votes1.0“Zero customer centricity”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
The flat we rented was not properly cleaned. Bed linen was dirty and there were bed bugs. In the bathroom upstairs. It smelt urine due to the men’s toilet being connected to the shower sink. We booked for 5 people and when we arrived at midnight, we discovered that one od the beds was not ready. When we mentionned it the day after, along with the above, the staff replied “it is noted”, not even an excuse and then came back stating that indeed they made a mistake and we needed to pay extra tax. Not one excuse for the above :-(
The location was great. The buildings are charming.
Stayed in July 2024
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Reviewed: June 7, 2024
John
United Kingdom1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Exclusive Double Room
- • Stayed 4 nights
On arrival we had no idea how to get into the apartment, we didn't know that we needed to go to the hotel which was just around the corner. It might be that I missed something in an email, but if not it would be helpful to make it clear that that is what you are required to do. It's not great when you've been travelling all day and are then stuck outside. The swimming pool wasn't available for use (should possibly have been offered a discount?).
The receptionist and waitress were very friendly and both spoke English. The location is superb.
Stayed in June 2024
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Reviewed: September 28, 2024
Bewin
France4 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2024
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Reviewed: June 17, 2024
Hester
France4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Exclusive Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in June 2024
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Reviewed: November 2, 2023
Anne
Australia1 review8.0Very Good- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in October 2023
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Reviewed: September 11, 2023
David
France3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Comfort Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2023
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Reviewed: November 18, 2022
Christophe
France24 Reviews1 helpful vote8.0Very Good- • Business trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in November 2022
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Reviewed: November 13, 2022
James
United Kingdom25 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Comfort Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in November 2022
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Reviewed: November 2, 2022
Rehak
Czech Republic36 Reviews1 helpful vote9.0Wonderful- • With a pet
- • Leisure trip
- • Family with young children
- • Apartment
- • Stayed 1 night
There are no comments available for this review
Stayed in August 2022
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Reviewed: July 29, 2025
Kathryn
United Kingdom15 Reviews6 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2025
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Reviewed: August 11, 2024
Pascal
Norway7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 1 night
There are no comments available for this review
Stayed in July 2024
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Reviewed: April 27, 2024
Salma
France7 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 2 nights
There are no comments available for this review
Stayed in March 2024
Showing 1 - 23
