Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Mercure Vichy Thermalia 4 stars

1 Avenue Thermale, 03200 Vichy, France

#34 of 50 hotels in Vichy

Guests' Choice

Review score

Based on 476 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.9

  • Location

    8.8

  • Facilities

    7.4

  • Staff

    8

  • Value for money

    7.3

  • Free WiFi

    7.9

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 61

  • Reviewed: 19 September 2017

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 2 nights

    Position right in the middle of town is excellent. Parking at 8 euros per day is very easy - the bays are generous and there are plenty of them. No complaints, a fridge in the room and a kettle, everything spotless. The lift will be popular with Douglas Adams fans.

    Stayed in September 2017

  • Reviewed: 30 August 2017

    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Expensive for what it was - poor tea and coffee facilitates and poor amenities. Should offer pool towels and bar snacks!

    Good location that suited our needs well. Nice pool.

    Stayed in August 2017

  • Reviewed: 31 May 2017

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    The hotel is definitely NOT 4 STAR - more like a low grade 2 STAR. No room service, no hotel parking, staff not the friendliest we have experienced. The room was most uncomfortable, not even basis necessities - only one uncomfortable chair for a couple, no desk, space is good but it is inadequately furnished & not comfortable at all. No toiletries, not even a shower cap.

    Not much. The hotel is a low grade 2 STAR whereas you list it as 4 Star. Will not recommend it to anyone. Almost want to report to the organisation which gives ratings that it is trading under false pretence.

    Stayed in May 2017

  • Reviewed: 15 November 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    The outside of the rooms, corridor and carpet, looks very old and badly decorated. Also, the big attractiveness of the hotel is to be connected to a spa, however the employees can't give you information about it and there's no special price for guests staying in the hotel, which was very disappointing.

    The room was good, confortable and had a nice view. But nothing that you won't find in a 3 stars hotel. The restaurant is really good, try it even if you're not staying in the hotel.

    Stayed in October 2016

  • Reviewed: 12 October 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    The town is not for tourists.

    Restaurant at hotel. Vichy is a strange place. Having researched it, I thought we would try it out instead of clermont ferrand where we usually stop en route. Mercure is ideal if you have booked a treatment at the Vichy thermals. Otherwise I do not think there is any reason to go there. Vichy is totally residential and even though we went for a walk, we didn't find shops or restaurants!

    Stayed in October 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    Breakfast was adequate but rather expensive for what it was.

    Location was excellent, close to the centre of the city and the interesting older parts. Parking was good but was an additional cost.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    Not clear to us how this is a 4 star hotel. 3 star is a more accurate reflection. Hotel restaurant was average, better restaurants in the town centre. Hotel felt a bit dated and old.

    Good central location close to shops, restaurants and spas.

    Stayed in August 2016

  • Reviewed: 6 September 2016

    • With a pet
    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    Our second visit to the Vichy Mercure, which says it all really! We love it clean, friendly staff, great location and the best ever hotel breakfast!!

    Stayed in September 2016

  • Reviewed: 4 September 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 3 nights
    • Submitted via mobile

    Wifi advertised as free but that is only for 24 hours. After that you pay. The waiting staff were hard to engage with and it was difficult, when sitting on the terrace, to get served drinks unless we went to bar.

    The location was perfect. Ample parking and very close to shops and attractions.

    Stayed in August 2016

  • Reviewed: 1 September 2016

    • Leisure trip
    • Solo traveller
    • Superior Room with One Double Bed
    • Stayed 7 nights
    • Submitted via mobile

    Some of the dining / bar staff were very un helpful the young girls were terrible On the last day my laundry got lost - they had put it in my wardrobe but did not tell this to reception so I had to. Leave without it Air con was a bit erratic

    The venue was ideal as I had family participating in the Iron man The reception staff helped locate my lost luggage

    Stayed in August 2016

  • Reviewed: 30 August 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    The lighting around the bathroom mirror was blinding and the hot drink maker was stuck in a dark cupboard

    The beds really were extra comfy! Onsite parking a bonus.

    Stayed in August 2016

  • Reviewed: 9 August 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 2 nights

    Nothing much

    Good standard hotel. Very nice breakfast. Heated pool is a bonus. Comfortable room. Secure parking came at a cost but not unreasonable and fairly standard in most city's now.

    Stayed in July 2016

  • Reviewed: 4 August 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Great location close to shops and the river. Convenient for all city attractions. Car parking is within the grounds of the hotel and is operated separately from the hotel. Its safe and very convenient

    Stayed in July 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    The car park was a100 yards away from the hotel best advice is to drop your suitcases off first before parking your car

    Nice secure underground parking. Quirky hotel which is in the city centre

    Stayed in July 2016

  • Reviewed: 18 July 2016

    • Leisure trip
    • Family with young children
    • Privilege Room with 1 Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Hotel staff didn't know anything about spa next door. Unfortunately the weather was too cold to swim in the outside pool.

    We arrived late at night like past 21:30 but we could still have dinner after checked in. The service was very good and the meals were fantastic!

    Stayed in July 2016

  • Reviewed: 18 June 2018

    • Leisure trip
    • Couple
    • Privilege Room with 1 Double Bed
    • Stayed 2 nights

    car parking expensive

    best location in Vichy

    Stayed in June 2018

  • Reviewed: 18 June 2018

    • Leisure trip
    • Family with young children
    • Superior Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Amenity is so simple

    Clean and spaicious

    Stayed in June 2018

  • Reviewed: 13 June 2018

    • With a pet
    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Too expensive for what it is.

    None of the above.

    Stayed in June 2018

  • Reviewed: 19 April 2018

    • Leisure trip
    • Couple
    • Superior Room with Two Twin Beds
    • Stayed 4 nights
    • Submitted via mobile

    Bedroom to hot although there ws supposed to be air con

    Overall quick service and attention

    Stayed in April 2018

  • Reviewed: 17 January 2018

    • With a pet
    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    room could do with update, bathroom had been done

    Stayed in January 2018

  • Reviewed: 2 January 2018

    • Leisure trip
    • Family with young children
    • Superior Room with Two Twin Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Restaurant size of bedroom

    Stayed in January 2018

  • Reviewed: 21 December 2017

    • Business trip
    • Solo traveller
    • Superior Room with One Double Bed
    • Stayed 1 night

    the bath room is really small but nice the shower

    Stayed in December 2017

  • Reviewed: 7 October 2017

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    Very tired and worn-out property, surprisingly for Accor. Manifestly no longer 4 Star

    Stayed in October 2017

  • Reviewed: 27 September 2017

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Paper cups and the wet room

    Stayed in September 2017

  • Reviewed: 21 September 2017

    • Couple
    • Superior Room with One Double Bed
    • Stayed 3 nights

    Breakfast was simple but ok

    Stayed in August 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Family with young children
    • Superior Room with One Double Bed
    • Stayed 3 nights

    Air conditioning wasn't brilliant.

    Stayed in August 2017

  • Reviewed: 29 August 2017

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 4 nights
    • Submitted via mobile

    Long to walk to registration

    Central to the Ironman Triathlon

    Stayed in August 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Family with young children
    • Superior Room with One Double Bed
    • Stayed 3 nights
    • Submitted via mobile

    No complimentary sanitary set in the bathroom. 2 single beds instead of 1 double bed.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    General maintenance - curtains off track, ingrained stains on carpets, tired decor

    The pool and location and breakfast

    Stayed in August 2017

  • Reviewed: 10 June 2017

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Great place to stay 5 mins into town centre comfy hotel staff really helpfull

    Stayed in June 2017

  • Reviewed: 16 April 2017

    • Leisure trip
    • Couple
    • Superior Room with Two Twin Beds
    • Stayed 1 night
    • Submitted via mobile

    Terrible signs in the initial parking area!

    Nice clean rooms!!

    Stayed in April 2017

  • Reviewed: 27 September 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff were extremely helpful and fen though it was in centre of town it was a quiet location. We stayed on a Sunday though.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    Tea / coffee making facilities in our room :) Nothing was too much trouble for the staff.

    Stayed in September 2016

  • Reviewed: 1 September 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 4 nights
    • Submitted via mobile

    Thought we were going to have a bath but only had a shower

    Restaurant and swimming popl

    Stayed in August 2016

  • Reviewed: 30 August 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 3 nights
    • Submitted via mobile

    Poor food variety especially as this was an endurance event.

    Location

    Stayed in August 2016

  • Reviewed: 23 August 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 2 nights

    No negatives

    Excellent all round, staff very helpful, Would stay again

    Stayed in August 2016

  • Reviewed: 23 August 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was good staff very nice

    Stayed in July 2016

  • Reviewed: 21 July 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night

    More choice on the evening menu

    Location and parking very convenient

    Stayed in July 2016

  • Reviewed: 9 July 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in July 2016

  • Reviewed: 8 July 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 4 nights

    Hot Breakfast not replenished very quickly

    Location is very central, quiet and relaxing. Underground parking very useful with lift to all floors.

    Stayed in June 2016

  • Reviewed: 5 July 2016

    • Family with older children
    • Superior Room with One Double Bed
    • Stayed 5 nights
    • Submitted via mobile

    Good !!! Except air condition . Little hot in summer

    Stayed in July 2016

  • Reviewed: 23 June 2016

    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Room with bath had broken bath plug and second bath offered had same problem. Discount received. V comfy bed.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 May 2016

    • Leisure trip
    • Couple

    Good position and pleasant outlook. Parking was cheap, because it was a private car park and not inside hotel premises, but it was secure and right in front of hotel. Mercure was good value , clean and nicely furnished

  • Reviewed: 8 March 2016

    • Leisure trip
    • Couple

    No assistance with luggage too few staff , we arrived at 3 pm after a long drive and wanted room service food but were told that no food at all was available until 7 pm. Car park charge unacceptable for residents. In spite of trying for 30 minutes by phone to room service absolutely no response . Breakfast in room arrived one hour later than the time ordered

    Pleasant room but tiny toilet and entrance to room. Restaurant food of a good quality. Location for city centre excellent .

  • Reviewed: 3 January 2016

    • Leisure trip
    • Couple

    Spent a lovely News Years Eve here, excellent location close to the river. Room very clean and comfortable. Staff attentive and helpful. Breakfast best ever, cannot fault the hotel.

  • Reviewed: 28 September 2015

    • Leisure trip
    • Family with older children

    The air con in our room struggled, but that was probably because it was about 35 degrees in Vichy when we were there!

    Good price and right in the middle of where we needed to be. Good value for money breakfast which set us up for each day! Very comfortable facilities.

  • Reviewed: 22 September 2015

    • Leisure trip
    • Couple

    Cleaning staff talking extremely loud at 8am on Sunday morning outside our door. Cleaning staff next day knocked & entered room before we had a chance to open door. Car parking expensive Euro 8,80 per 24 hrs.

    Close to walk to thermal baths, river & town. Bed great. Shelving & cupboard storage excellent.

  • Reviewed: 13 September 2015

    • Leisure trip
    • Couple

    The hotel is ideally located in the centre with very convenient parking. Reception and restaurant staff were very friendly and helpful. The room was large, well furnished and had a wonderful outlook. Dinner and breakfast were good and excellent value.

  • Reviewed: 3 September 2015

    • Leisure trip
    • Couple

    Pillows were uncomfortable

    Clean, location and restaraunt was good, staff friendly. Would stay again. Good parking inside hotel grounds, €7 for 24 hrs.

  • Reviewed: 12 August 2015

    • Leisure trip
    • Couple

    Absolutely not applicable in this case!

    A classy, beautiful hotel, safe parking, fabulous swimming area at rear, at centre of old Vichy, but well set back from street. Room was lovely and larger than normal. We got a great deal on price and had a top class breakfast.

  • Reviewed: 8 May 2016

    • Leisure trip
    • Couple

    Nothing to dislike

    Good location in center of town, safe parking and a nice restaurant.

  • Reviewed: 21 March 2016

    • Leisure trip
    • Couple

    Poor restaurant waiter service Menu choice was rather basic Signs f wear and tear in the room

    Secure car park

  • Reviewed: 16 February 2016

    • Business trip
    • Couple

    Staff seemed unhappy and lacked charm

    Location

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    Nothing major to report.

    Very well located and comfortable hotel. Pleasant atmosphere at the restaurant.

  • Reviewed: 8 November 2015

    • Business trip
    • Solo traveller

    I liked everything about Mercure , hotel and staff everything.

  • Reviewed: 27 October 2015

    • Leisure trip
    • Couple

    Be aware that 'room service' only operates during dining room hours.

    Convenient location with ample parking. Comfortable room.

  • Reviewed: 4 October 2015

    • Leisure trip
    • Couple

    booking.com may be at fault but our requests for a bath and twin beds were not initially provided. However matters were resolved at no extra cost

  • Reviewed: 12 September 2015

    • Leisure trip
    • Solo traveller

    Staff, Meals Location

  • Reviewed: 3 September 2015

    • Leisure trip
    • Group

    Not pleased with carpet on the floor in the bedrooms..

    Perfect location for Ironmanparticepents!

  • Reviewed: 27 June 2015

    • Leisure trip
    • Couple

    Location on old town near river.

  • Reviewed: 4 January 2015

    • Leisure trip
    • Family with young children

    Best Location for Themal; Near main shopping street ; Comfortable Clean

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 61

Guests also reviewed these properties: