This hotel has 4 stars but needs renovation. The carpet... OMG. All kind of stains! Some of the ligt switches didn't work and the air-conditioning os prehistoric

Very good location. The room was fairly big. The breakfast was great.

Stayed in December 2023

Overheated rooms Stains on carpets Lack of explanation about the Spa access and reservation

Location Breakfast

Stayed in December 2023

Lifts, especially to the parking were slow- minor problem.

This is a very central hotel in Vichy. The underground parking was secure. The room was spacious and comfortable. Tried the breakfast one morning which was excellent although expensive at 18 eur.

Stayed in September 2023

Wonderful location in the centre of Vichy

Stayed in August 2023

Hotel is not in good condition, especially carpets throughout and bedroom. It needs a total revamp

Location

Stayed in September 2023

Weed on the terrace, dirty walls

The location

Stayed in July 2023

Impossible to get through to specific hotel by phone. Cut off 3 times.

Location

Stayed in May 2023

No issues.

Great location and Bistro was excellent. Staff very pleasant , good sized room.

Stayed in March 2023

rather worn, food not great

location and good value

Stayed in February 2023

The vegetarian food. I felt that the vegetarian food was at times substandard. I would like to see an improvement in the quality of vegetarian food.

The staff were very friendly and helpful.

Stayed in February 2023

We needed a stopover on our way to the Alps from the UK and this hotel ticked all the boxes. The room was a generous size, the beds comfortable and the rainforest shower great. The reception staff were friendly and welcoming.

Stayed in December 2022

the drink prices

the out door pool was lovely plus out side area was great to sit out and enjoy the sun

Stayed in August 2022

the hotel needs some renovation

the location

Stayed in August 2022

Bedroom carpets stained. A bit tired.

Stayed in August 2022

The rooms were very dated, although spotless except for the horrific stains/ bleach marks on the carpet.

The staff and restaurant were lovely, location great.

Stayed in August 2022

Very small swimming pool, not like the one I saw in the pictures on the website. I didn't like that the WC was in a separate room with no possibility to wash your hands after using the WC. Apart, I don't know why many guests walked barefoot in the lifts, common areas, etc but I guess that's not an issue of the hotel.

Perfect location

Stayed in August 2022

Fire alarm went off at 7am due to burning toast: the staff did nothing to inform the customers, nor to stop the alarm. They did not even offer a coffee or a glass of water when we walked down to 6 floors.

Nice pool

Stayed in July 2022

Carpets in corridors and room badly stained and filthy. Bathroom inadequate. Hotel has the appearance of needing some maintenance and tender loving care.

Location ideal

Stayed in June 2022

The overall condition of the building and grounds were deteriorated. staff were minimally helpful. When asked if there was a rubber mat for the slippery tub and shower there was not one made available.

the room and restaurant were nice. Bed was comfortable, plenty of storage and plugs. Breakfast and dinner were very good.

Stayed in June 2022

the view through the window was a bit disappointing, but hey you stay there for a night and leave to explore the city. Also, while we were in the room Maid came to clean it without knocking or so. That was a bit of a shock.

very central location with huge parking lot.

Stayed in September 2021

We did not use most of the facility and only stayed one night. Checking in a bit earlier was possible (2pm instead of 3pm) but there were still quite a lot of trays (room service) laying in the floors, cleaning staff could be "cleaner" themselves and staff at the reception could have been more enthusiastic or simply smiling (though times, limited staff, high turnover, I know, but still). Lack a bit of charm compared to the city itself (I know, it's a chain, but it's also a bit expensive)

An "aging" building and yet large room, clean, comfortable and good sound isolation. So we slept very well and that's all that mattered to us. Vichy isn't big but the location is great still (in the center) and it has quite some space in the parking. Overall good stop over

Stayed in September 2021

Carpet and curtains need to be replaced

Location

Stayed in September 2021

The 6th floor hall way carpet was extremely dirty. From the moment you enter the floor with the elevator all the way trough the hallway and in the room. All greenish puke like sticky stains. In the elevator booth half a square meter covered with it. Housekeeping had obviously a first pass to clean it but it still looked like puke and was very very unpleasant. We wanted to leave immediately when we arrived and all the romantic atmosphere was gone. I've virtually lived in Mercure hotels in my professional life and this is the worst Mercure I've seen.

Direct access to the Thermae through 2nd floor

Stayed in July 2021

N/A

Clean, welcoming staff, very well located.

Stayed in July 2021