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Reviews of Mercure Tours Sud 4 stars

Parc Des Bretonnieres, 37300 Joue-les-Tours, France

#9 of 14 hotels in Joue-les-Tours

Guests' Choice

Review score

Based on 305 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.3

  • Location

    7.5

  • Facilities

    8.2

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    8

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Showing 1 - 39

  • Reviewed: 17 July 2018

    8.3
    Disappointing no sercurity
    • Business trip
    • Group
    • Classic Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    No security in car park six cars windows smashed And then hotel staff said not there responsibility it’s a council park We pay our money to stay too Mercure not council

    Room 273

    Stayed in July 2018

  • Reviewed: 22 October 2017

    8.3
    Very nice, I will stay there again.
    • Business trip
    • Couple
    • Classic Room with One Double Bed and One Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was nothing that I didn't like.

    Lovely hotel with friendly and efficient staff. Beautiful park with lake 2 minutes walk behind the hotel. Nice breakfast. I look forward to staying there again.

    Stayed in September 2017

  • Reviewed: 7 August 2017

    7.1
    Lovely staff, large room with extra bed for child, nice pool
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pool used for local aqua fitness club, not advertised nor announced, so didn't make for a relaxing afternoon

    Lovely staff, large room with extra bed for child, nice pool

    Stayed in August 2017

  • Reviewed: 7 May 2017

    8.8
    Modern comfort a stone's throw away from great castles
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights

    Though very nice and friendly, service was slightly below par at times, and required placing requests several times, which is not what you expect in this kind of establishment.

    I loved - and recommend - booking a massage with a well-being professional who comes to the facility (ask for Carole's number). My daughter and I enjoyed the pool, hammam and sauna. Though the immediate surroundings aren't great, it's still a good location as it's easy to access from the highway and a short drive to several Loire Castles.

    Stayed in May 2017

  • Reviewed: 28 April 2017

    7.9
    Quiet location, convenient for motorway stop-over
    • Leisure trip
    • Couple
    • Classic Room with One Double Bed and One Sofa Bed
    • Stayed 1 night

    Self-service breakfast is certainly ample but very expensive. Restaurant menu very limited. Unable / unwilling to serve cocktails at a reasonable price [contrast the most helpful and friendly young man on reception with the surly young man behind the bar - suggestion, surly young man - if you don't like serving your customers well, why not find another occupation?] Left with the impression of not very good value for money.

    Hotel location is convenient for a stop-over by the motorway, less so for visiting Tours city. Rooms are well equipped and comfortable. Indoor pool complex is delightful.

    Stayed in April 2017

  • Reviewed: 18 March 2017

    8.3
    Relaxing stay
    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Lovely comfortable Hotel. The leisure facilities were very good. Prompt room service. The breakfast was super, with a great help yourself buffet selection, a good choice of hot and cold food & drinks. Just behind the hotel is an amazing area to walk with an impressive lake, wooded area and lots of activities.

    Stayed in March 2017

  • Reviewed: 12 August 2016

    10
    A welcome break and chance to relax during our return leg from Spain to UK
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    Good location for travelling back to LeHavre or South. Great room with three nice single beds, large flat screen tv and fridge in the room. Shower good Best of all is the indoor pool which we all enjoyed followed by a dip in the hot tub. Sauna and steam room all good

    Stayed in August 2016

  • Reviewed: 2 August 2016

    6.7
    Family with 6 year old. Realistic
    • Leisure trip
    • Family with young children
    • Classic Room with One Double Bed and One Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    the room it self is ok... could use proper cups as apposed to clear plastic cups (tip bring your own and coffee and milk). all in all not sure what all the fuss is about, I regularly stay in 5 star hotels in Dubai and didn't find this place too offensive at all. bottom line... you get what you pay for but I must say that my family enjoyed their stay as did i.

    as a small family the location is excellent! there is a lovely big park with lake a very short walk away which makes a great place to have an early evening picnic. you can source food from the Lidol supermarket 2min drive away. we visited Ambois & Villandry Chateaus and was very easy and quick to get to. The pool is pleasant and the Sauna, Steam Room and Jacuzzi worked all the time which was also nice.

    Stayed in August 2016

  • Reviewed: 2 August 2016

    5.0
    Room not up to four star accommodation or price.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The room was not up to a four star rating. The toilet bowl was stained. The extractor fan in the bathroom wasn't working. Woodwork was peeling off the window ledge. The mini-bar had only one bottle of water in it. The cups were plastic despite the website showing orange juice in proper china cups. We cannot comment upon the health and leisure facilities as we didn't use them.

    Good food and friendly service.

    Stayed in July 2016

  • Reviewed: 28 July 2016

    7.1
    Complete but nothing special
    • Leisure trip
    • Family with young children
    • Classic Room with One Double Bed and One Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    For its price the hotel seemed somewhat outdated. Note that they have modern rooms on the 2nd floor and older rooms in the basement.

    Decent hotel, very nice staff. There were rooms with an extra sofa, ideal for a family of three young kids.

    Stayed in July 2016

  • Reviewed: 15 July 2018

    7.1
    Fantastic Restaurant great dinner
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night

    Quite far out of center of Tours

    Fantastic Restaurant great dinner

    Stayed in July 2018

  • Reviewed: 2 April 2018

    9.2
    Good place for a stay in transit
    • Leisure trip
    • Family with young children
    • Classic Room with One Double Bed and One Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Lovely pool. Very helpful staff overall lovely stay

    Stayed in March 2018

  • Reviewed: 14 September 2017

    8.3
    Very comfortable and good food, though quite expensive. Pleasant location outside the city.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Evening meal was expensive, wine very expensive.

    Stayed in September 2017

  • Reviewed: 6 September 2017

    3.8
    Would only used if i couldn't find anything else
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Pretty much everything bar the pool

    Dinner overpriced and not great quality Didn't take breakfast

    Stayed in August 2017

  • Reviewed: 7 July 2017

    9.2
    Cleanliness of rooms
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Service in the restaurant was poor

    Cleanliness of rooms

    Stayed in July 2017

  • Reviewed: 16 June 2017

    9.6
    No towels to go to the sauna/hamam.
    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No towels to go to the sauna/hamam. Ad to take room towels...

    Stayed in June 2017

  • Reviewed: 21 September 2016

    10
    Lovely breakfast in the court yard.
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely breakfast in the court yard.

    Stayed in August 2016

  • Reviewed: 21 August 2016

    6.0
    Ok but....
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Room was a little smelly, no hot water for two days. Reception not really helpful.

    Pool, sauna,

    Stayed in August 2016

  • Reviewed: 11 August 2016

    9.2
    Cleanliness , staff and pool all good.
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was overpriced at €16 per person.

    Cleanliness , staff and pool all good.

    Stayed in August 2016

  • Reviewed: 31 July 2016

    7.5
    Great location
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Gardens were somewhat overgrown.

    Perfectly positioned for a overnight stop on the way south. Staff were very helpful. Facilities clean and pleasant.

    Stayed in July 2016

  • Reviewed: 24 July 2016

    9.2
    Good
    • Leisure trip
    • Couple
    • Standard room with 1 king bed
    • Stayed 6 nights
    • Submitted via mobile

    Air con not totally effective Took too long to cool room even on max

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 20 April 2016

    7.1
    Comfortable bed and plenty of choice for breakfast.
    • Leisure trip
    • Couple

    Arrived late and advised restaurant was closed. Receptionist tried to be helpful but her colleague took bit of persuading before saying we could have something cold in the room!

    Comfortable bed and plenty of choice for breakfast.

  • Reviewed: 22 October 2015

    10
    The location, just off A10 and nice lake, park and chateau...
    • Leisure trip
    • Couple

    More secure parking would be helpful

    The location, just off A10 and nice lake, park and chateau round the corner. Staff at reception and in restaurant helpful and friendly.,

  • Reviewed: 12 July 2015

    8.3
    Excellent location for onwards travel - 15 minute drive into...
    • Leisure trip
    • Couple

    It's an old hotel and due a internal refurbishment, probably about 15-20 years old in parts. Tours north looks to be younger

    Excellent location for onwards travel - 15 minute drive into Tours proper

  • Reviewed: 17 February 2015

    9.6
    Above all, the spa facilities… A large enough swimming pool...
    • Leisure trip
    • Couple

    Hard to say...

    Above all, the spa facilities… A large enough swimming pool for a hotel, offering the possibility to relax even if more than 6 persons. Sauna: nice, hot, and always ready. Hamam: the same, for those who like it (not our case..). Very important: swimming pool was heated that way that passed the criteria of my wife (very difficult to be achieved if water temperature is below 27 Celsius). The entire spa was clean, well maintained, showing a strong interest from management and staff to keep it that way. The room: large and with a true “king size” bed. A big guy like me succeeded to not be pushed in a corner by my partner. Separate bed and toilet rooms: a true value. Good cleaning services. What else? Yes… The receptionists, all of them, with an emphasize on Francois Xavier. This guy reminded me about good, old times when you was treated like a guest, from the moment you enter up to the moment you left. Merci, Francois…! Last but not least: the parking. Large, a lot of places, just bellow your window. And free…!

  • Reviewed: 5 May 2016

    7.9
    location
    • Leisure trip
    • Couple

    rooms could be a bit smarter Fans are very noisy all night

    location staff breakfast

  • Reviewed: 4 November 2015

    6.7
    Location- next to old part of town, cathedral, restaurants
    • Leisure trip
    • Couple

    Smallest room we stayed in - felt cramped

    Location- next to old part of town, cathedral, restaurants Good dog walk around the ramparts.

  • Reviewed: 26 October 2015

    6.3
    Very comfortable great staff.
    • Leisure trip
    • Couple

    18 min walk to bus service. Must have car to get around.should have a shuttle service.

    Very comfortable great staff.

  • Reviewed: 21 October 2015

    6.7
    The food was terrible and when we complained they said they...
    • Leisure trip
    • Couple

    The food was terrible and when we complained they said they couldn't take money off as the manager wasn't there!

  • Reviewed: 16 September 2015

    7.1
    The hotel was very clean, and the beds very comfortable.
    • Leisure trip
    • Group

    The hotel was very clean, and the beds very comfortable. Staff were friendly.

  • Reviewed: 15 September 2015

    4.2
    Very good breakfast
    • Leisure trip
    • Couple

    Noisy wedding party during the week-end Outdated decor

    Very good breakfast

  • Reviewed: 7 September 2015

    9.2
    location
    • Leisure trip
    • Group

    location

  • Reviewed: 25 August 2015

    9.2
    Lovely swimming pool jacussi and sauna
    • Leisure trip
    • Group

    Lovely swimming pool jacussi and sauna

  • Reviewed: 29 July 2015

    8.3
    Location next to park excellent for walking dogs
    • Couple

    Food was trying to be too high cuisine for type of hotel and was expensive.

    Location next to park excellent for walking dogs

  • Reviewed: 28 July 2015

    5.4
    Hotel needs updates.
    • Leisure trip
    • Family with young children

    Hotel needs updates. Not a 4 star.

  • Reviewed: 7 July 2015

    10
    Breakfast was too expensive
    • Family with young children

    Breakfast was too expensive

  • Reviewed: 24 May 2015

    9.2
    Lovely indoor pool
    • Couple

    Evening meal poor. Boring chain hotel food instead of delicious French food.

    Lovely indoor pool

  • Reviewed: 7 April 2015

    10
    Location next to a peaceful lake, forest and fitness park.
    • Leisure trip
    • Family with young children

    Location next to a peaceful lake, forest and fitness park. Next to espace Malraux if you are attending a late night show.

  • Reviewed: 3 January 2015

    7.5
    Big bed, and spa facilities
    • Leisure trip
    • Couple

    Wifi very slow

    Big bed, and spa facilities

There are also 6 reviews without text. These impact the overall review score.

Showing 1 - 39

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