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Reviews of Mercure Troyes Centre 4 stars

11 Rue Des Bas Trévois, 10000 Troyes, France

#5 of 14 hotels in Troyes

Guests' Choice

Review score

Based on 537 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.7

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Showing 1 - 75

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Very nice hotel, with secure parking. The hotel is a short walk to the main town square, where you will find loads of restaurants as the hotel does not have a restaurant. Breakfast was really good with a good choice. Staff very friendly. We heard a young American boy describe the main streets in Troyes like Diagon Alley from Harry Potter, he was right!

    Stayed in May 2018

  • Reviewed: 19 March 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent position with secure underground parking and just 5 minutes' walk from historic centre with shops and restaurants. Good access to southern exit routes and motorway links

    Stayed in February 2018

  • Reviewed: 17 February 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No restaurant in hotel. Arrangement with 2 restaurants next to hotel (chain restaurant ) went to Hippopotamus, ordered steak entrecôte. Unable to chew/eat. Not recommended. Best to walk to town and find local place to eat.

    Functional for a one night stay

    Stayed in February 2018

  • Reviewed: 13 December 2017

    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms at the back area little noisy, but the rooms veryoverlooking the courtyard are very good.

    Room was good staff friendly and helpful would recommend to anyone . Breakfast is always good.

    Stayed in December 2017

  • Reviewed: 14 October 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Shower was blocked at the drain so tray flooded with dirty water. Human hair on shower wall. Safe did not work. Parking was extra but not declared on check-in.

    Bed & room were good room was peaceful, staff friendly & polite. Received free breakfasts as a result of issues detailed below.

    Stayed in October 2017

  • Reviewed: 13 October 2017

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast eggs runny, not a brilliant breakfast at price they charge, staff were short handed long wait at check out as receptionist had to bring down a groups suitcases . Had to ask for a hairdryer and toilet wall damp and crumbling, often stayed there but not as good as in past.

    Location and secure parking

    Stayed in October 2017

  • Reviewed: 29 September 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only one member of staff on duty when we arrived so had to wait about 15 minutes to book in whilst she was serving people at the bar and you can't enter the underground car park until you have a room key.

    Large rooms, well appointed with tea and coffee making facilities.

    Stayed in September 2017

  • Reviewed: 30 August 2017

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Wheelchair access from car park restricted so had to drop our son and one of us off outside. This may be a problem if the wheelchair user is the driver but was fine for us

    Friendly, Central, spacious, clean and easy access for choice of meal and cinema, bowling etc if desired we were stopping over on the way to Italy

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed extremely hard even for my husband . Noisy aircon so had to turn it off during the night. Thought it was a little pricey really .

    Size of room great. Had a fridge and safe. Nice shower with a separate toilet. Towels of good quality and size. Plenty of wardrobes. BreAkfast included and it had a good selection. Location very good and quiet. Staff excellent and could speak English.

    Stayed in August 2017

  • Reviewed: 3 August 2017

    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Airconditioning could have been stronger but otherwise everything was very good.

    Big rooms, parking and restaurants close by, friendly staff. Troyes was also a nice town but unfortunately we did not have time to really explore the city.

    Stayed in July 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Paper cups in the room, UHT milk at breakfast was not acceptable.

    Car parking and comfortable room. Central location. Storage for my bike was a bonus. The staff were friendly and helpful

    Stayed in July 2017

  • Reviewed: 26 July 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Having a separate toilet which does not have a sink and having to walk through to the bathroom to wash hands. Not a big issue, just doesn't seem right for a 4 star hotel.

    Clean, presentable and in the city centre.

    Stayed in July 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The Booking.com says there is a large underground car park so I didn't reserve and couldn't get one of the limited number of spaces reserved for Mercury customers . The confirmation did say booking was necessary up in view of the previous information I didn't. Suggest the info on Booking.com site is amended.

    Well positioned comfortable and clean

    Stayed in June 2017

  • Reviewed: 25 June 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The Parking could have been better. Originally we were told there was no spaces. We selected this hotel for this reason as we were driving. Then the parking fee wasn't listed. It turned out to be 25 Euros which is expensive considering other nearby hotels.

    Stayed in June 2017

  • Reviewed: 21 June 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    I did not get the free car parking in the underground car park although I had requested it

    all very comfortable. I would have liked to go back but it is now too expensive to consider at £131 per night

    Stayed in May 2017

  • Reviewed: 6 June 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Nice and comfortable hotel at the edge of the city center, only 10 minutes footwalk from the center of this medieval city. Easy to find. Nice garage, but parking places are also available outside in the direct neighborhood. Very warm reception, spacy room with possibility to prepare instant coffee. Silent environment, we could sleep at open windows.

    Stayed in June 2017

  • Reviewed: 3 June 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    A very pleasant visit in comfortable surroundings. Room excellent with plenty of space. Staff couldn't be more helpful and pleasant, nothing too much trouble. A very wide selection at breakfast. Overall an enjoyable visit.

    Stayed in June 2017

  • Reviewed: 21 May 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    There was a girl a bit abrupt and would not greet us in English although we found out later she spoke good English. When I asked her why she had not helped us in English, when my French is limited....the answer "I thought you wanted to practice your French"

    The room, bathroom and breakfast were great The private parking is underground and very safe The man that helped us in front desk was very nice : helped with bags and instructions for private parking

    Stayed in May 2017

  • Reviewed: 13 May 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room overlooking underground parking was a bit disappointing.

    Spacious room with separate shower and toilet. Excellent breakfast. Friendly and efficient service. Close to restaurants and bars.

    Stayed in May 2017

  • Reviewed: 12 May 2017

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Comforter on bed was nice but gets abit too warm during the night. A lighter cover or single sheet option could be a nice option. But I have stayed in several hotels in France over the past few years, and beds with comforter only seems to be very common practice.

    Good , modern style ambience with good Wi-Fi , spacious room, a nice lobby bar with confortable chairs to relax there, helpful personnel . Close to main town area of Troyes so easy to walk there. Highly recommend.

    Stayed in May 2017

  • Reviewed: 2 May 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    Fan/air-conditioning was not operational. Breakfast was badly organised because of a rush of people. At one stage there was little left to eat or drink!

    Large spacious room. Pleasant reception staff.

    Stayed in April 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There is a street behind The hotel that seems popular with the kids late at night so the noise from this can keep you awake, you will need to close any windows to ensure the sounds is ok. The air con within the room is good.

    Good location 5 mins from historical centre, nice modern hotel built within an entertainment complex of cinemas and restaurants.

    Stayed in April 2017

  • Reviewed: 23 September 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Its a tad far out of town for easy walking back and forth.

    Excellent stylish top floor room, double height! Underground parking - easy access, decent size spaces for an underground. Very helpful dual language staff.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning was noisy and ineffective. This was the sole negative about an otherwise happy choice.

    Everything about the hotel was very good/excellent except for the air conditioning in our room.

    Stayed in September 2016

  • Reviewed: 8 September 2016

    • Leisure trip
    • Solo traveller
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Maybe cannot change but be aware that car parking is €10 per night and there is a height restriction of 1.9 m so some cars with roof racks or 4WDs may find a problem.

    Large rooms with free wifi and bottled water. The location is excellent being near the old city centre. Parking is at the rear in an underground car park.

    Stayed in September 2016

  • Reviewed: 26 August 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Unfortunately local roads were being repaired so there were diversions which made getting to the hotel a nightmare. Our satnav nearly had a meltdown.

    A typical Mercure quality hotel. Staff very helpful and spoke excellent English. Good secure parking

    Stayed in August 2016

  • Reviewed: 17 August 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The room was very large and Clean. Te bed was extremely comfortable. The personal was realy friendly so we had a very nice stay in this hotel which is moreover very close to the city center.

    Stayed in July 2016

  • Reviewed: 10 August 2016

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Coffee at breakfast was "poor hotel" quality. surely a hotel at this level could offer freshly brewed coffee?

    Location within easy walking to old city centre. Secure car parking. Room large, clean and comfortable with good air conditioning.

    Stayed in August 2016

  • Reviewed: 7 August 2016

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The paper cups were a disappointment foe a Mercure

    Staff were lovely and very helpful. We were disappointed in their use of paper cups rather than China, but they were happy to replace them for us. Parking was very convenient.

    Stayed in August 2016

  • Reviewed: 19 July 2016

    • Leisure trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bar didn't serve gin!

    2 of us travelling south to Montpellier needed a mid way stop over point. Troyes was ideal and the Metcure represented good value for money and the facilities we needed. Underground secure parking right next door, good bar and Restaraunt on site (we didn't use the restaurant) and a 10 minute walk to the heart of the bustling town. Highly recommended and would stay here again.

    Stayed in July 2016

  • Reviewed: 7 July 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower head would not stay at the top of the support column. Room 306 Despite fancy container for drink making components nothing to put used tea bags on. Only cardboard cups for hot drinks!

    Receptionists were excellent both at check in and departure An extremely relaxing atmosphere

    Stayed in July 2016

  • Reviewed: 3 July 2016

    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    A very nice & comfortable boutique hotel arrived late and made us very welcome along with out dog reasonably priced walking distance to Troyes centre 10 mins drive back to the autoroute.

    Stayed in July 2016

  • Reviewed: 25 June 2016

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    There was really nothing we didn't like but, of course, we only stayed there for one night.

    We were warmly welcomed. The room was very comfortable and the breakfast was excellent. We particularly liked the décor of the hotel and the fact that it had a lovely feel of spaciousness.

    Stayed in June 2016

  • Reviewed: 21 June 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location excellent and staff very helpful

    Stayed in June 2018

  • Reviewed: 3 June 2018

    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Always good staff very helpful

    Stayed in June 2018

  • Reviewed: 23 May 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Central location

    Stayed in May 2018

  • Reviewed: 20 May 2018

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night

    Perfectly situtated for the town centre. Secure car parking was a bonus for €10 per night. great breakfast and just all round good

    Stayed in May 2018

  • Reviewed: 18 May 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast Very clean comfortable room

    Stayed in May 2018

  • Reviewed: 9 May 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking arrangements unclear.

    Good location.

    Stayed in April 2018

  • Reviewed: 5 May 2018

    • With a pet
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Smart, clean, very comfortable. It’s our go to stopover, never fails to delight.

    Stayed in May 2018

  • Reviewed: 8 April 2018

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There was nothing to not like!!

    We had junior suites the beds were really comfortable it was clean and spacious and staff were really accommodating.

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was very comfortable and room very spacious.

    Stayed in April 2018

  • Reviewed: 18 March 2018

    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing....we liked everything.

    Very enjoyable stay alround, good location will see you again on our next trip to Spain.

    Stayed in March 2018

  • Reviewed: 4 March 2018

    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The wallpaper in the bedroom is peeling

    Very good breakfast

    Stayed in March 2018

  • Reviewed: 14 January 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room smelt of smoking! Too much disposable cups Thought company is economizing On hospitality tray and toiletries

    Stayed in December 2017

  • Reviewed: 9 January 2018

    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    nothing

    all

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No restaurant

    Great overnight stay. Room size and facilities in room.

    Stayed in January 2018

  • Reviewed: 5 December 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Stayed several times before. Good parking. Take dogs. Lidl very near.

    Stayed in December 2017

  • Reviewed: 3 November 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The room was very small

    Good choice at breakfast

    Stayed in October 2017

  • Reviewed: 4 October 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    we upgraded to a junior suite which was terrific. 2 sets of windows that opened. Spacious and big bed.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good breakfast

    Stayed in September 2017

  • Reviewed: 19 September 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Good location for lovely historical city centre (5-10 minute walk), secure parking, clean, light, large room and comfy bed.

    Stayed in September 2017

  • Reviewed: 15 September 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Parking was great, though not free. It was an easy walk to the centre of town. The staff were very friendly. Breakfast was pretty good.

    Stayed in August 2017

  • Reviewed: 14 September 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Size of room friendly staff

    Stayed in August 2017

  • Reviewed: 5 September 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    No complaints

    Huge room Friendly staff Free parking across road

    Stayed in August 2017

  • Reviewed: 5 September 2017

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic location, I requested a room with a bath and was moved immediately with no fuss. Staff very helpful.

    Stayed in August 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning did not work. Very hot

    Shower excellent

    Stayed in August 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Poor bar

    Stayed in August 2017

  • Reviewed: 11 August 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    As above

    The air conditioning was not on in corridors and did not work properly in room. Not good enough for £126.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning not great

    Stayed in August 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Room very hot

    location

    Stayed in August 2017

  • Reviewed: 18 July 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Great big room and nice bathroom/loo facilities.

    Stayed in June 2017

  • Reviewed: 24 June 2017

    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was very hot days around 40 C and the ear condition not working

    The room size and facility

    Stayed in June 2017

  • Reviewed: 15 June 2017

    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Air conditioning not powerful enough for hot weather

    Location and parking. Spacious room - with bathtub. Very quiet - good insulation

    Stayed in June 2017

  • Reviewed: 1 June 2017

    • Business trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    only a short walk into the old part of town

    Stayed in May 2017

  • Reviewed: 25 May 2017

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast staff were a bit miserable.

    The hotel was in a good location a short walk from the centre. As a result it is nice and quiet.

    Stayed in May 2017

  • Reviewed: 15 May 2017

    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    Very comfortable and clean room. Great secure underground car parking.

    Stayed in May 2017

  • Reviewed: 1 May 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Steps from parking to reception

    Stayed in April 2017

  • Reviewed: 28 April 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bit of a walk to restaurants

    Secure parking. Good breakfast

    Stayed in April 2017

  • Reviewed: 16 April 2017

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No face cloths. No separate shampoo and conditioner. Not enough English tv.

    Location

    Stayed in April 2017

  • Reviewed: 27 March 2017

    • Leisure trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There wasn't much to dislike. A typical , good Mercury hotel .

    Excellent location and secure parking was the main advantage of the hotel

    Stayed in March 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night

    bit noisy from the street

    good breakfast. beds comfortable, room spacious

    Stayed in March 2017

  • Reviewed: 21 February 2017

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    No direct access to underground parking.

    Great size room. Location near centre of town.

    Stayed in February 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    Nothing

    Room, service and breakfast all fabulous.

    Stayed in February 2017

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