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Reviews of Novotel Valenciennes 4 stars

Rue de Maugré, 59220 Valenciennes, France

#12 of 21 hotels in Valenciennes

Guests' Choice

Review score

Based on 454 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    7.6

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    8.1

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Showing 1 - 56

  • Reviewed: 20 May 2018

    6.3
    The breakfast was quite ok.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The hotel definitely requires a renovation. It's very close to the highway (noisy if you open the window). It's basically in the middle of nowhere. There is nothing to do around.

    The breakfast was quite ok. There is a nice playing ground plus the open pool (not heated). Ok to stay for one night.

    Stayed in May 2018

  • Reviewed: 15 August 2017

    10
    Great budget hotel. Comfort, welcoming, attractive. Has a pool and rabbits in the grounds !
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa (2 Adults)
    • Stayed 1 night

    Not much. Pretty good all round. Will stay there again

    It is a very modern budget hotel very well maintained. Family friendly with lots of extra little things to do like petanque or books for the kids to read. Food and restaurant offers a limited but delicious selection. There are bunnies in the extensive grounds.

    Stayed in August 2017

  • Reviewed: 27 June 2017

    9.2
    An unexpected gem , worth the stopover.
    • Leisure trip
    • Couple
    • Superior Double Room with Sofa
    • Stayed 1 night

    The entrance to the hotel was spoilt by the vast amount of cigarette ends on the floor.

    Ideal for a stopover if traveling long distances using the motorway. The staff were very helpful, especially the restaurant. The waiter made our evening with his chatter. The outside dining facilities were excellent and unexpected with very good food and wine.

    Stayed in June 2017

  • Reviewed: 17 April 2017

    7.5
    Perfekt for a short stay over
    • Leisure trip
    • Couple
    • Standard Room with 1 Double and 1 Single Bed
    • Stayed 1 night
    • Submitted via mobile

    The staff at the restaurant couldn't speak english, but they were trying very hard to be helpful.

    The food was delicious and super cute where the rabbits at the garden. (Perfect for Easter) 🐇🐰

    Stayed in April 2017

  • Reviewed: 19 March 2017

    4.6
    Functional but over priced business stopover
    • Business trip
    • Group
    • Standard Room with 1 Double and 1 Single Bed
    • Stayed 1 night

    Overpriced for a hotel in the middle of an industrial park. Very expensive breakfast. Not very friendly service on check out

    It was clean and parking was easy.

    Stayed in February 2017

  • Reviewed: 19 March 2017

    3.3
    Never again !
    • Business trip
    • Solo traveller
    • Standard Room with 1 Double and 1 Single Bed
    • Stayed 2 nights

    The hotel is really old, not renewed. Shower has a curtain and if you are a bit tall, you almost touch the ceiling. Carpet in the room is really dirty. Accomodation is really poor ! The first night, somebody tried to enter my room but didn't succeed. The second night, another person succeeded as he received a key to my room from the reception-desk !! Unacceptable !! The hotel does not offer value for the price you pay.

    Stayed in March 2017

  • Reviewed: 6 October 2016

    8.3
    Great place to stay for a couple of nights while touring around.
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights

    Location on edge of busy road and industrial area could have been better but noise not intrusive in hotel and OK to have a morning or evening walk.

    Good food and staff. Room was good standard with good bed. Ticked all the boxes for a good two nights stay while touring around.

    Stayed in September 2016

  • Reviewed: 6 August 2016

    7.1
    Classic Novotel rooms which can cater for a family of 4.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Located along highway, it is soundproof but you just can't open the windows except if you want to enjoy the highway noise!

    Classic Novotel rooms which can cater for a family of 4. It includes a swimming pool and good enough restaurant.

    Stayed in July 2016

  • Reviewed: 4 August 2016

    10
    Great over night stop for families
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Husband says there could have been a better beer selection

    Food was great, Xbox for the kids on a wet evening was a plus as the weather was too cold for the outdoor pool

    Stayed in August 2016

  • Reviewed: 26 July 2016

    7.5
    Nice surprise!
    • Leisure trip
    • Couple
    • Superior Double Room with Sofa
    • Stayed 2 nights

    Breakfast was quit disappointing (items were missing or not available long before the finishing hour).

    Friendly staff, confortable room and nice gardens and pool area!

    Stayed in July 2016

  • Reviewed: 17 July 2018

    9.2
    Relaxing short break
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night

    nothing

    excellent all round

    Stayed in July 2018

  • Reviewed: 15 July 2018

    7.1
    Serenedipity
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Coffee machine broke down at breakfast Breakfast food table distribution is confused The duvet was stained (not used)

    Clean parking friendly

    Stayed in July 2018

  • Reviewed: 26 June 2018

    7.5
    Easy parking
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Room too hot

    Easy parking

    Stayed in June 2018

  • Reviewed: 30 May 2018

    6.7
    Location comfortable bed
    • Business trip
    • Solo traveller
    • Standard Double Room with Sofa (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    It was incredibly hot, almost impossible to sleep

    Location comfortable bed

    Stayed in May 2018

  • Reviewed: 24 August 2017

    10
    Breakfast was great!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The room walls were pretty awkward, if I have to name something...

    Breakfast was great! Luxury surprise! Beds were super comfy.

    Stayed in August 2017

  • Reviewed: 27 July 2017

    10
    Loved it, and will love to come back again
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Loved it, and will love to come back again

    Stayed in July 2017

  • Reviewed: 24 July 2017

    6.7
    Good stopover for a long trip
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Surroundings

    Private parking

    Stayed in July 2017

  • Reviewed: 3 July 2017

    8.3
    A pleasant surprise
    • Leisure trip
    • Couple
    • Standard Room with 1 Double and 1 Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing - all was good

    Friendly staff on reception. Secure parking for motorbike as gates locked at night.

    Stayed in July 2017

  • Reviewed: 30 June 2017

    10
    -
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night

    -

    Stayed in June 2017

  • Reviewed: 26 June 2017

    3.3
    No airco, very outdated stuff, terrible bed, poor breakfast.
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night

    Airco kapot. Ouwe kamers. Slecht bed, ontbijt erg mager.

    Stayed in June 2017

  • Reviewed: 14 June 2017

    5.4
    Average
    • Business trip
    • Group
    • Classic Twin Room
    • Stayed 1 night

    the motorway just next to the window, lot of noise at night

    Staff friendly, room very close to the entrance

    Stayed in June 2017

  • Reviewed: 14 June 2017

    7.9
    Good stay but still a bit to do to reach excellence
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night

    The bathroom was really old fashioned - Could do with a bit of refurbishing -

    Excellent meal in the evening - Friendly staff -

    Stayed in June 2017

  • Reviewed: 1 June 2017

    5.4
    Hotel is in an industrial area.
    • Leisure trip
    • Couple
    • Superior Double Room with Sofa
    • Stayed 1 night

    Parking

    Hotel is in an industrial area. There is no air conditioning and the pillows were hard.

    Stayed in May 2017

  • Reviewed: 17 April 2017

    10
    Excellent for traveller
    • Leisure trip
    • Couple
    • Standard Room with 1 Double and 1 Single Bed
    • Stayed 2 nights
    • Submitted via mobile

    Special attention to children guests for Easter egg hunt on property. Modern stylish decor.

    Stayed in April 2017

  • Reviewed: 12 April 2017

    7.5
    Nice dinner and breakfast.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night

    Room was small with poor quality furniture.

    Nice dinner and breakfast. Friendly staff.

    Stayed in April 2017

  • Reviewed: 6 April 2017

    10
    Our stay
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Nothing. It was awesome

    Staff were welcoming and amazing. We had great family time.

    Stayed in April 2017

  • Reviewed: 28 March 2017

    6.7
    Okay, But Expensive for What you get
    • Business trip
    • Solo traveller
    • Standard Room with 1 Double and 1 Single Bed
    • Stayed 1 night

    Quite pricey for the location. Restaurant expensive for what is on offer.

    Quiet rooms

    Stayed in March 2017

  • Reviewed: 18 September 2016

    8.5
    we came late and were looking for food.
    • Leisure trip
    • Couple
    • Superior Double Room with Sofa
    • Stayed 1 night

    we came late and were looking for food. it wasn't the best but every thing was closed and they found something for us. thank you

    Stayed in September 2016

  • Reviewed: 1 September 2016

    7.1
    Expensive
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights
    • Submitted via mobile

    Unclear address on website

    Breakfast was a bit expensive and hidden extra costs at checkout

    Stayed in August 2016

  • Reviewed: 30 July 2016

    7.5
    Nice stay
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night

    Except from the staff behind the reception, spoke the staff hardly any English.

    Friendly staff en the breakfast was really good. We slept very well.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 May 2016

    6.3
    Breakfast and very good WiFi
    • Business trip
    • Solo traveller

    Terrible temperature....much too hot at night could hardly sleep and window open much too loud. Not a hot day by any means but no possibility to cool room down.

    Breakfast and very good WiFi

  • Reviewed: 10 May 2016

    9.6
    Stayed a night on the outward and return legs of a trip to...
    • Leisure trip
    • Family with young children

    The vino in the restaurant was a bit expensive.

    Stayed a night on the outward and return legs of a trip to the UK. On both occasions we found the staff to be very friendly and helpful. Good food in the restaurant - quality rather than quantity. Even the children's menu was good; not just the usual Spag B or chicken nuggets. Our son was able to try his first Club sandwich, and the kids' fish and chips was also excellent. The hotel is well situated if you are looking for an overnight stopover near the motorway.

  • Reviewed: 11 October 2015

    9.2
    - Bar closes at midnight but at 23:30 it is - already hard...
    • Leisure trip
    • Solo traveller

    - Bar closes at midnight but at 23:30 it is - already hard to get anything... :-( - at 21:00 on a Thursday evening, almost impossible to have 50% of the dishes from the menu (out of stock)

  • Reviewed: 4 September 2015

    8.8
    Very professional and friendly staff
    • Business trip
    • Solo traveller

    booked through Booking so Novotel won't add points to their loyalty card. Seems petty and 'pointless'. Irritation to customer and no obvious benefits to Novotel

    Very professional and friendly staff Decent enough restaurant. Food ok, though probably not 'home made'. Service very good. Breakfast too. Reasonable wifi. Easy and plentiful parking. Located close to motorway but quiet. I'll go back

  • Reviewed: 23 August 2015

    10
    The staff were fabulous and helpful at every point, but...
    • Leisure trip
    • Family with older children

    For us we made a detour to get to it as we were travelling to Calais from Freiburg, so one nearer to the main road ( can't remember it's number!) would have been perfect. I did love that it was right by the motorway though.

    The staff were fabulous and helpful at every point, but especially when I left my mobile phone behind. They had already found it and tried to to contact me to let me know. The room was very clean and comfortable and the bottle of water appreciated.

  • Reviewed: 23 July 2015

    7.1
    Staff friendly nice dining room.
    • Leisure trip
    • Couple

    This is a very tired Novotel. The room required a full refit but all other areas were good. No air con in very hoy july

    Staff friendly nice dining room. Right next to motorway but no noise intrusion.

  • Reviewed: 26 May 2015

    6.3
    The hotel was clean, well laid out and pleasant.
    • Leisure trip
    • Couple

    It is so new that my GPS did not know the way. Unfortunately neither did the person at the reception to whom we telephoned for directions. The hotel is hidden away in some weird industrial zone. There are no signs to help you. You see it from the motorway but there is no indication how to find it. We drove up and down that awful motorway at midnight several times, and had the same experience again the following morning. My strong suggestion to the hotel is that they put directions that appear on the the booking confirmation because nobody is going to find it and I will not be going back because I have better things to do in my life than to try and find it again. A shame but I will not book that hotel again because I cannot get to it.

    The hotel was clean, well laid out and pleasant. Breakfast was very good. The car park was well organised.

  • Reviewed: 23 March 2015

    8.3
    Family room for 4.
    • Leisure trip
    • Family with young children

    Room was too hot. Bring down thermostat did not help. Sofa bed was not very comfy and on the small side for 2 kids (11+8). Queen bed was ok.

    Family room for 4. to sleep one night.

  • Reviewed: 27 April 2016

    5.0
    room was cold.
    • Business trip
    • Solo traveller

    room was cold. temperature control looks not working and fan not possible to stop

  • Reviewed: 24 April 2016

    5.8
    The bed was hard, but ok
    • Leisure trip
    • Couple

    Breakfast. ok but too expensive

    The bed was hard, but ok

  • Reviewed: 26 February 2016

    9.6
    We received a lovely warm welcome when arriving late at...
    • Leisure trip
    • Family with young children

    We received a lovely warm welcome when arriving late at night after a long day of driving.

  • Reviewed: 31 October 2015

    6.5
    Bad restaurant
    • Leisure trip
    • Couple

    Bad restaurant

  • Reviewed: 6 October 2015

    10
    Very friendly staff, they delievered good service
    • Leisure trip
    • Family with young children

    Very friendly staff, they delievered good service

  • Reviewed: 5 October 2015

    10
    General Ambiance of the hotel, excellent food, friendly...
    • Leisure trip
    • Couple

    General Ambiance of the hotel, excellent food, friendly staff.

  • Reviewed: 4 October 2015

    7.5
    Restaurant is really nice.
    • Leisure trip
    • Couple

    Noise of close highway is terrible.

    Restaurant is really nice.

  • Reviewed: 10 September 2015

    10
    Very nice hotel
    • Leisure trip
    • Family with young children

    Very nice hotel Had used it in the past and will come back again!

  • Reviewed: 5 September 2015

    10
    Everyone was very helpful and very friendly
    • Business trip
    • Solo traveller

    Everyone was very helpful and very friendly

  • Reviewed: 26 August 2015

    10
    Fantastic stopover for a family with young children - plenty...
    • Leisure trip
    • Family with young children

    Fantastic stopover for a family with young children - plenty for them to do and the staff were very accommodating. Would definitely recommend

  • Reviewed: 16 August 2015

    9.0
    very good staff!
    • Family with young children

    very good staff!

  • Reviewed: 15 August 2015

    7.5
    Perfect!
    • Leisure trip
    • Family with young children

    Perfect! Only high prices of drinks.

  • Reviewed: 11 August 2015

    9.2
    Great facilities and nice food in the restaurant.
    • Leisure trip
    • Family with young children

    the pull out sofa bed was a little uncomfy.

    Great facilities and nice food in the restaurant.

  • Reviewed: 6 July 2015

    9.2
    We were well looked after.
    • Leisure trip
    • Family with older children

    We were well looked after. The staff are wonderful. Especially given our lack of understanding of the French language. Parking no problem.

  • Reviewed: 22 June 2015

    8.3
    The room, the breakfast, the location with a nice garden.
    • Leisure trip
    • Family with young children

    The room, the breakfast, the location with a nice garden...

  • Reviewed: 14 April 2015

    6.7
    Helpful staff
    • Leisure trip
    • Solo traveller

    Helpful staff

  • Reviewed: 13 April 2015

    6.3
    Breakfast and multimedia tablet/table
    • Leisure trip
    • Family with young children

    stains in the carpet and could not find a place to keep my race bike

    Breakfast and multimedia tablet/table

  • Reviewed: 14 January 2015

    7.9
    Problems with my Using of Internet.
    • Business trip
    • Solo traveller

    Problems with my Using of Internet.

There are also 14 reviews without text. These impact the overall review score.

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