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  5. Reviews of Taj 51 Buckingham Gate Suites and Residences

Reviews of Taj 51 Buckingham Gate Suites and Residences 5 stars

51 Buckingham Gate, Westminster Borough, London, SW1E 6AF, United Kingdom

#20 of 1,004 hotels in London

Guests' Choice

Review score

Based on 511 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.6

  • Location

    9.6

  • Facilities

    9.2

  • Staff

    9.6

  • Value for money

    8.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 2 nights

    It would be good for staff to offer more options in booking taxi to Airport. They called the most expensive one in London.

    The hotel is wonderful. I was amazed of everything

    Stayed in March 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Falconers Two Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    minimize the refresher at the KINGS building lounge!!!

    Stayed in February 2024

  • Reviewed: 30 January 2024

    10
    Effortless Relaxing made to feel special
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Could find fault

    The Staff the cleanliness the whole experience given to us from a fantastic group of people

    Stayed in January 2024

  • Reviewed: 27 January 2024

    9.0
    Great stay! Thank you
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful place and excellent service

    Stayed in January 2024

  • Reviewed: 23 January 2024

    10
    Beautiful historic property only a few blocks from Buckingham Palace and dozens of other prime destinations. The staff i
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Location! Extraordinary staff!

    Stayed in January 2024

  • Reviewed: 21 January 2024

    10
    Amazing!
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Snobby guests at breakfast to be honest! The staff at breakfast are amazingly patient and professional

    Exceptionally welcoming and friendly staff Free upgrade and drink in the bar Excellent facilities Spacious

    Stayed in January 2024

  • Reviewed: 19 January 2024

    10
    Fabulously indulgent
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Great service,free upgrade to a one bedroom suite. Fabulous staff, really looked after us including nightly turn down treats and a cake for my husbands birthday.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    Had a wonderful four day holiday in London over New Year’s! Could not be happier about our stay there!
    • Leisure trip
    • Family with young children
    • Falconers Two Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The property was decorated perfectly for Christmas time! Everything was top class, from the exceptional service to the pristine suites.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    10
    Happy!
    • Leisure trip
    • Family with young children
    • Kings Three Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    One thing we not sure lobby scent diffuser was very strong smells and its a little too strong that it gave us headaches.

    Everything is very good

    Stayed in January 2024

  • Reviewed: 4 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Minsters Deluxe Two Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Lovely hotel with exceptional hospitality. Will definitely be staying here whenever we are in London. Thank you for an amazing stay!

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Looking forward to staying there again!
    • Leisure trip
    • Family with young children
    • Falconers One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Beautiful suite, kind and helpful staff, delicious food, & a convenient location

    Stayed in December 2023

  • Reviewed: 2 January 2024

    10
    Excellent stay, will return
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 3 nights

    Everything was excellent

    Stayed in December 2023

  • Reviewed: 5 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Kings Junior Suite
    • Stayed 9 nights
    • Submitted via mobile

    Only one thing I didn’t like by the end of my stay but let’s say it’s an individual behavior doesn’t reflect on the full experience

    The staff were exceptional everyone of them worked to make our stay an amazing experience, the staff went above and beyond to ensure my mom and I have an exceptional experience. From the warm greetings upon arrival to the attentive service throughout, their dedication to guest satisfaction was evident. Their knowledge, attention to detail, and personalized approach made me feel valued and well-cared for. I highly recommend staying here for a truly unforgettable experience, where the exceptional staff sets a new standard in hospitality, the ladies at the spa took care of me and my mom while i was sick. The people who checked us in and out were amazing by accommodating our needs and offering workaround solutions for a very late checkout. The staff at the in room dyeing and most of all the cleaning staff they were the actual heroes of the whole experience. I love them all from the moment we walked until we left we were treated like one of their own families. This is my real honest opinion

    Stayed in December 2023

  • Reviewed: 5 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    A little bit dated inside but still very nice.

    Position, architecture facilities

    Stayed in December 2023

  • Reviewed: 3 December 2023

    10
    We had a wonderful stay
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 1 night

    Great location to Victoria station, lovely size room with everything we needed. Unlike most hotels we stay in now days there was plenty of bottled water available. Breakfast was fantastic.

    Stayed in December 2023

  • Reviewed: 26 October 2023

    9.0
    Wonderful, spacious apartments!
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 7 nights
    • Submitted via mobile

    Nil

    Everything! Service was also excellent! Especially the breakfast team including Gabriella, isruka & their manager

    Stayed in October 2023

  • Reviewed: 26 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Kings Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Accommodations, staff, and food are incredible! Couldn’t be happier with our stay at the Taj. Whenever we are in London, we go there! 

    Stayed in August 2023

  • Reviewed: 25 September 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Falconers Two Bedroom Suite
    • Stayed 2 nights

    The lenght of time you had to wait on getting a table at breakfast

    Stayed in September 2023

  • Reviewed: 20 September 2023

    10
    Amazing stay
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Service, location, room, food, breakfast

    Stayed in September 2023

  • Reviewed: 2 September 2023

    10
    So accommodating and, a lovely atmosphere! Spa was just what you needed after a day out!
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There was nothing not to like! Food ,staff and stay top notch, excellent location to everywhere! Certainly be going again soon!!

    Everything was amazing from minute one!! Staff superb and couldn’t do enough for you!

    Stayed in September 2023

  • Reviewed: 30 August 2023

    10
    Amazing stay . We will be back
    • Leisure trip
    • Family with young children
    • Kings Three Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Amazing service Location superb Delicious breakfast Room excellent

    Stayed in August 2023

  • Reviewed: 16 August 2023

    9.0
    Overall - Will come again.
    • Leisure trip
    • Couple
    • Kings Junior Suite
    • Stayed 1 night

    Small snacks like peanuts, crisps and biscuits with tea would have been appreciated.

    We were up-graded which was very much appreciated. Location is superb. Breakfast service was excellent. Very professional & prompt. Amit in the reception was most accommodating & considerate and helpful.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Very good
    • Leisure trip
    • Family with young children
    • Falconers Two Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Shower pipe should be more easy to use

    Overall good services and the property looks elegant

    Stayed in August 2023

  • Reviewed: 4 August 2023

    10
    Luxury and impeccable service with a soul
    • Leisure trip
    • Family with young children
    • Kings Three Bedroom Suite
    • Stayed 7 nights

    Actually, nothing. However, I have one thing that made me feel guilty-- the elevators --the King's Suites have only one elevator, and all the courteous staff at Taj, step out and take the stairs to ensure their guests have priority. They were always smiling as they yielded to the guests--often stepping out, but we felt guilty--I wish the KIng's Suites had service elevators too. Other suites do have additional elevators. With my elderly parents, we had to rely on the elevators. My young son took the stairs most of the time.

    With Taj 51 Buckingham Gate, I am always assured that service will score 1000 out of 100. Not only do the people at Taj exceed your expectation by 10 times, but they treat you like their family, with compassion and dedication unparallel to any hotel in the world!! I am so overwhelmed by my experience. I am a devoted Marriot Bonvoy member who prefers the Ritz or a Marriot brand/Partner Hotel in a new city--except when I am in London. Taj will be my go-to hotel--always. I specifically want to give a huge shout-out to these amazing people-- Mohit, for making the check-in process very welcoming (last year I had expressed my slight disappointment that check-in was less personal, and this year, the change already went into action--what a difference). Amit for ensuring that our booking process was stress-free and there was no conflict due to double booking-- we found a last-minute upgrade in room size. A huge thanks to Shubham for ensuring that our breakfast and special meals could meet the dietary restrictions of my elderly mother. He was there every single day, at the Kona Cafe, to meet and greet all his guests. Tapan, who was on night duty, helped us arrange an emergency visit to St Thomas--the local hospital. And a very big thanks to Ron-- he made special efforts to come to visit my mother with flowers after she came back from the hospital. He sent a fruit platter to our room and came to revisit her before we left but more than that he was always there to help out. Lana for meeting all the in-room needs of my family. Gabriella at Kona Cafe and Harsh took care of us while were there. I am sorry, I forgot the name of other staff members, but there was not a single person at Taj who made us feel less than VIPs. Nelson took care of our tours and Tibor, as always rushed to get the Taxi for us when we left for outings. I wish I could give 10 stars in every single category. We love you all @Taj!!

    Stayed in July 2023

Showing 1 – 25

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