The twin bed was very hard. The decor— there wasn’t any

There was a lift and the staff were professional and efficient. The shower was nice! I was amazed how quiet the building was.

Stayed in April 2024

I’ve stayed here twice before in twin rooms which were really comfortable for 2 people. This time we were in a double and I was shocked at how extremely cramped it was. There wasn’t enough space to store our clothes or bags, my husband clonked his head on the tv squeezing past the end of the bed and had to sit at an angle on the loo as it was so close to the sink. There was no room to store personal items in the bathroom, which was so small the door cleared the sink by about a centimetre. The room was really cold, partly due to a huge draught coming from under the sink. We eventually located the thermostat almost hidden by the wardrobe but the heating made such loud gurgling rumbling wheezing noises we turned it off - thank goodness the room came equipped with a fleece blanket! The room would be ok for one person with a single bed, but was frankly inadequate as a double.

This hotel is in a great location, and the staff are always really helpful and friendly.

Stayed in March 2024

Nothing really.

Very good value for money and the location is just great: close to the tube so central London in very easy reach, but local restaurants etc make it a perfect place to relax as well!

Stayed in April 2024

The room size could have been better, could have been a little cleaner. No food, (particularly breakfast ) available.

Was attending a concert at the Albert Hall so the location and the area in general was excellent. The staff were excellent ,cleanliness very good. A little disappointed with the room as it was very small, you had to close the bathroom door to be able to wash and shave. However, it didn't spoil my trip as everything else was fine.

Stayed in March 2024

Nothing

Friendly helpful staff breakfast vouvhers great location

Stayed in March 2024

The facilities are minimal. Very disappointed that the room doesn't even have a fridge. The water pressure is a nighmare. We stayed on the fourth floor and the staff told us there's nothing that they can do about it.

Location is really good. Breakfast is decent. Staff are quite helpful as well.

Stayed in March 2024

The water pressure was shocking just a trickle in both the shower and the sink in both rooms as well as the fire alarm going off.

Location and super clean and very quiet

Stayed in March 2024

Shower very poor, little power to it Could do with some modernisation, bathroom door not in the best condition

Excellent location right by the tube. Very clean

Stayed in March 2024

My room had problem with leaking shower and the AC was very loud, I had to change the room because it was impossible to sleep there because of that and thw receptionist offered me different rooms and I could choose the one which fits my needs. I also got free breakfast vouchers as an apology from the manager. The hotel needs some maintanance ASAP :) .

Very helpful and kind staff, perfect location for exploring London. Cleaning services were very good

Stayed in March 2024

Nothing really. It was basic but that’s all I needed

Very close to where I needed to be, easy to get to from London Victoria

Stayed in March 2024

Nothing, very good for an overnight stay

LIFT! CLOSE TO TUBE.

Stayed in March 2024

The mattress i slept on had collapsed & had a big hole on the right hand side. The shower was pointless- 2 streams of boiling water- no pressure

Very convenient, clean, nice reception staff

Stayed in March 2024

Decor is tired and could do with sprucing up.

Staff were friendly and helpful. The room was small but adequate and the beds comfortable. The location was near shops and restaurants and close to the tube. Good value considering where it is.

Stayed in March 2024

Pity breakfast was not available when I stayed

The location is excellent, just a short 2 min walk from Gloucester Rd Tube station Staff friendly

Stayed in March 2024

Water pressure was fairly poor, plenty of squeeky floor boards in the room.

Good location, value for money

Stayed in March 2024

Comfortable room, friendly staff, near tube station and restaurants.

Stayed in February 2024

The internet was very instable and everything felt tight and small in the room, beds are kind of done

Staff was friendly and pricing for that posh area was fair.

Stayed in February 2024

Bit of noise from traffic

Location

Stayed in February 2024

Location superb, clean room and had three beds as we were with our daughter

Stayed in February 2024

Small room, can hear every step in the corridor, would be nice to have fridge

Close to the underground, cheaper than other hotels

Stayed in February 2024

Bed was pretty bad

Great location and lovely staff

Stayed in February 2024

Shower instant water heater didn't work properly and poor heating in the room

Location

Stayed in January 2024

Very shabby. Some staff were a bit vague when asked some questions. Rude person in next room banged on wall very aggressively when we were only talking amongst ourselves, it was not late.Shower was very shoddy.

Convenient

Stayed in January 2024

Bed was lumpy, obviously an old mattress. Breakfast was very poor value for money.

Nice and clean, room was large, great location for Earls Court and Gloucester Road trains.

Stayed in January 2024