Only one minor room fault, which, when reprted to the reception was accepted gracefully.

The hotel location and vista was beautiful. Not cheap, but you get what you pay for which was a very high standard and professional staff.

Stayed in April 2024

The restaurant was looking very scruffy, tables hadn’t been cleaned properly and the chairs and floor had crumbs and bits of food on , even under the breakfast table we sat at had crumbs on the floor. The breakfast was good either.

The staff gave excellent service and very friendly . The views over this he race course

Stayed in April 2024

Tuck shop in room was very overpriced. Didnt bother me too much this time as I didn't have children with me but wouldn't have wanted it in the room tempting them if they were. Lighting in the room was a little dark for getting ready but there was a lighting mirror in the bathroom

Great location just inside the city walls. Had a great view out to Chester race course. Bathroom was very spacious with a bath and shower. Bed... the bed was huge and one of the comfiest hotel beds I've ever slept in. The room was well soundproofed, didn't hear a sound all night! Hairdryer and coffee facilities provided and long mirror.

Stayed in April 2024

Breakfast was very slow even though we were the only ones left to order everything came out separately had to ask to order our main breakfast after a long wait

Lovely location excellent view from room

Stayed in April 2024

Don’t like the new tapas menu, which worked out costly. Prefer to be able to order a proper meal.

Stayed in April 2024

Our room was lacking of plug sockets especially next to our bed we had no plug sockets to charge our phones. Breakfast wasn’t great at all def not worth £18 each.

The property is lovely and has great views. Great location as well . Lovely and quiet.

Stayed in April 2024

Not a cheap hotel so parking would be nice as complimentary.

Lovely view from our room....great location

Stayed in April 2024

I can not find any fault with the hotel or staff.

Very quiet hotel, with lovely view over the race course. The bed was very comfortable and an excellent breakfast. The hotel is in an excellent location for Chester city centre.

Stayed in April 2024

The reception staff were unwelcoming abrupt and very rude!. Didn’t have any people skills or very much warmth at the check in! I felt intimidated and uncomfortable

Room lovely . Very clean Easy to access Easy to explore around

Stayed in April 2024

Glass bathroom door means you can't use the bathroom at night without waking everyone up

Staff were all fantastic. Food in restaurant was great

Stayed in April 2024

Breakfast was a let down, edible but not cooked very well, very undercooked bacon, slow service. room looking a little tired, but didnt impact the stay

location excellent for visiting and exploring Chester. Staff pleasant enough and room lovely with partial view of the racecourse. parking a bonus

Stayed in April 2024

Nothing, shame not to be able to share a room of 3 of us

Close to town with parking, nice and fresh looking building with helpful staff.

Stayed in April 2024

Lovedthe location

Stayed in April 2024

Nothing

Well positioned hotel and excellent rooms. We were in a balcony room overlooking the road but there was no traffic noise and we experienced a really good nights sleep! The breakfast had a really good choice and was excellent. Nothing was too much trouble for the staff.

Stayed in April 2024

The plug sockets didn’t work very well apart from that was a nice stay

Stayed in April 2024

All of the hidden costs (or written in small print so that you couldn't see it!): Parking charges £10 per night Sun-Thurs £12.50 per night Fri-Sat. This needs to be clearly put on the booking page. Charges for food in the room - there is a tray with lots of goodies on ie coke, crisps, water, chocolate, biscuits but these are at a cost though - the price list was hidden behind so no way of seeing it even though the tray is on the dressing table.. Free tea & coffee etc was hidden in the wardrobe! I think the chargeable goods need to be in the wardrobe & the freebies on the dressing table so no confusion or at the very least the price list needs to be put in clear view. I was charged £2 for some water even though I explained to the receptionist that the price list was hidden so I didn't know it wasn't free (it was another guest who told us the tray of things that were out had a charge).

Very friendly, helpful staff, especially in the restaurant on our arrival who went out of their way to give us a sandwich when there was only tapas on the lunctime menu. Really comfy beds & hot shower. Lovely place, very central.

Stayed in April 2024

I think the room could have a mini fridge to be able to store food & drinks. This is the only thing I could fault with the hotel.

It was very clean and the staff were extremely helpful and friendly. The room was quiet of a night.

Stayed in April 2024

Comfort

Stayed in April 2024

Price of the parking is £12.50 just for overnight and you have to be out by 11am. We parked across the road for almost 24 hr for just £7.50.

The price was a big selling point. Very much liked the location. Room was spacious and clean with complimentary tea, snacks available at a cost.

Stayed in April 2024

Staff at breakfast

There was a lady from north wales in breakfast that was absolutely amazing and made the weekend much better I didn’t get her name but she was a delight

Stayed in April 2024

Single bed was too narrow.

Modern, stylish and nice location.

Stayed in April 2024

Room size and stairs to the Hotel from the car park; if you could get a space.

Great breakfast, whatever you wanted cooked well.

Stayed in March 2024

Rom service

Nice hotel Sadly no room service but staff all lovely

Stayed in April 2024

Snacks in room too expensive . Should be included for price.

Breakfast overpriced. Room to cold in night. Bed too hard

Stayed in March 2024