Reviews of Aloft London Excel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
One Eastern Gateway, Royal Victoria Dock, Newham, London, E16 1FR, United Kingdom
#276 of 1,010 hotels in London
Guests' ChoiceReview Score
Based on 4123 hotel reviews
8.3Score breakdown
-
Cleanliness
8.9
-
Comfort
9.0
-
Location
8.3
-
Facilities
8.6
-
Staff
8.7
-
Value for money
8.1
-
Free WiFi
8.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 23, 2024
Milcka
United Kingdom9 Reviews8.0“We loved it”- • Leisure trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
The toilet and no mirror in the room where there’s natural light. The mirror is attached to the door for the toilet/shower
Everything.
Stayed in April 2024
-
Reviewed: April 23, 2024
David
Italy18 Reviews2 helpful votes8.0“Mostly good but improvements need to made to keep it up to marriot standards”- • Business trip
- • Solo traveler
- • Aloft Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Some things in the room were quite frankly rubbish. The shower was to be honest pathetic and I think when you model yourself as a boutique hotel the bathroom should be one of the focal point and in this room it wasn’t. Dated shower not very practical door to put a towel down to stop water from going everywhere. The TV had a mind of its own and kept switching itself off after 4 minutes. To be fair I called reception and they did come and investigate but after they fixed it 4 mins later it happened again so I just switched it off and watched my iPad. A shame really.
The location the pool, sauna and steam room and also the staff were fantastic
Stayed in April 2024
-
Reviewed: April 22, 2024
Andrew
United Kingdom25 Reviews8.0“Good venue for visiting the London Marathon”- • Leisure trip
- • Family with young children
- • Aloft Room, Guest room, 1 King
- • Stayed 1 night
Check in simple and friendly. Plenty of parking at Excel. Clean and safe environment. Bed and pillows comfy. Coffee, tea and water provided. Breakfast was good.
Stayed in April 2024
-
Reviewed: April 22, 2024
Sean
United Kingdom5 Reviews9.0“Great stay”- • Leisure trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 1 night
n/a
Fabulous room, great overall facilities, lovely breakfast
Stayed in April 2024
-
Reviewed: April 21, 2024
Patrice
United Kingdom1 review9.0“Really good and comfortable experience”- • Business trip
- • Solo traveler
- • Aloft Room, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
My stay was a bit of a struggle with the parking as part of it was under construction. Would have been good to have been notified prior to the stay
Good location and view, was facing sunset and with large floor to ceiling windows it still gave a sense of privacy being on the higher floors. Also like how there was a mini food bar which satisfied my late night cravings 😂
Stayed in March 2024
-
Reviewed: April 20, 2024
Zoe
United Kingdom1 review9.0“Very happy”- • Leisure trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Nice breakfast
Stayed in April 2024
-
Reviewed: April 19, 2024
Paris
United Kingdom15 Reviews5 helpful votes9.0“Great hotel if you are visiting the excell centre”- • Business trip
- • Family with young children
- • Aloft Room, Guest room, 2 Twin Bed(s)
- • Stayed 1 night
Mattresses and pillows were a little bit on the hard side
Hotel is perfect for anyone going to excel, literally 5 mins walk away. Staff were super friendly and helpful. Rooms are large and bathrooms are clean and functional. Breakfast was varied with a lovely buffet. Would not hesitate to stay again
Stayed in April 2024
-
Reviewed: April 19, 2024
Denise
United Kingdom1 review8.0“Perfect location for the ExCel. Well worth a stay.”- • Business trip
- • Group
- • Aloft Room, Guest room, 1 King
- • Stayed 2 nights
Air con was broken but got moved to another room for 2nd night.
Perfect location for ExCel. Comfortable bed and friendly staff.
Stayed in April 2024
-
Reviewed: April 15, 2024
John
United Kingdom29 Reviews1 helpful vote8.0“Good prices, good room, good breakfast, would certainly recommend if you're doing an event at Excel.”- • Business trip
- • Group
- • Aloft Room, Guest room, 2 Twin Bed(s)
- • Stayed 1 night
Aircon didn't turn down very quickly and the room was overheated for much of the night as a result, comfortable enough beds without any serious problems (too soft, but they usually are), bathroom has a weird setup, rolling door without a lock to the toilet, which was quirky.
Twin room with double beds for each twin, good size room, quiet, good views, didn't use the amenities, but everything worked and the room was clean and clear. Reception team was excellent (Special Mention to Adrian for above and beyond service) and staff in general were superb. Breakfast was good, and everything was unhurried, which is always pleasant.
Stayed in April 2024
-
Reviewed: April 14, 2024
Shirlie
United Kingdom14 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
It was too hot
Staff was very friendly, food was good Nice and clean
Stayed in April 2024
-
Reviewed: April 14, 2024
Jacqueline
United Kingdom51 Reviews9.0“Will use again. Now will consider other Marriott hotels”- • Business trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
Prior warning of the changed parking situation since last visit Initial confusion over parking (the arrow to overflow somewhat obscured by another sign). Perhaps the walk from car park route to the hotel could have been more clearly displayed. In the long run the Use of the overflow car park was perfect for attending / using during the Excel event
Notably friendly staff and ideal location for Excel
Stayed in April 2024
-
Reviewed: April 14, 2024
Paul
United Kingdom7 Reviews1 helpful vote8.0“Very comfortable and easy stay. Very convenient for the Excel centre.”- • Business trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 1 night
Air con needed to be more effective. It did not keep the room cool enough for my liking.
the room was really spacious and well furnished. We arrived early and wondered whether we could leave our bags while attending an event in the Excel centre - was amazed to hear that our room was ready and we checked in at 10.30 am. Late check out at midday as well was fantastic.
Stayed in April 2024
-
Reviewed: April 14, 2024
Jessica
United Kingdom19 Reviews8.0“Great location with comfortable rooms.”- • Business trip
- • Solo traveler
- • Aloft Room, Guest room, 2 Twin Bed(s)
- • Stayed 1 night
The Wi-Fi kept dropping out but it wasn't a huge problem as there was good signal to connect to my phone.
Room was very large with great coffee and facilities. The location was great for the Excel and it was easy to get to my even with the construction work that was going on nearby.
Stayed in March 2024
-
Reviewed: April 4, 2024
Luisa
United Kingdom12 Reviews1 helpful vote7.0“Probably could have booked elsewhere for better value if I’d had more time.”- • Leisure trip
- • Family with young children
- • Savvy Suite, 1 Bedroom Executive Suite, 1 King & Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The room temperature! I wouldn’t book again on this basis. Was forced to deposit £100 on arrival where other’s weren’t.
The staff are lovely and coming from a hospitality background I really couldn’t fault them. The rooms are way too hot though! Constant setting at 23 degrees so you have to either ask for a fan or constantly wake up to rest the air con that defaults back to to higher heat. The only other thing was the breakfast. Limited to full English (fried eggs but only if you go out of your way to ask) basic fruit, continental pastries and one or 2 meats with Brie. Given it was the Pokémon event at Excel, it would have been nice to have more options
Stayed in April 2024
-
Reviewed: April 4, 2024
Nancy
United Kingdom2 Reviews1 helpful vote8.0“Beautiful place to stay friendly staff and great food”- • Leisure trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
My self and husband really enjoyed our self The staff were very friendly I felt very comfortable and the atmosphere there was in a in a very high standard
Stayed in March 2024
-
Reviewed: April 4, 2024
Gift
United Kingdom7 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Aloft Room, Guest room, 1 King
- • Stayed 4 nights
- • Submitted from a mobile device
Restraunt
Location and clean rooms
Stayed in April 2024
-
Reviewed: April 3, 2024
Wolf
Iceland3 Reviews9.0“Awesome.”- • Business trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 3 nights
everything was so great !! very clean, staff was friendly, pool and sauna all OK, bathrope and slippers was on ask, no additional fees. Pay 25£ secure deposit for each night, next day back on account. For use very excellent and profesional services !! Many thanks !!!
Stayed in April 2024
-
Reviewed: April 2, 2024
Patrick
Germany8 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Aloft Room, Guest room, 1 King
- • Stayed 7 nights
- • Submitted from a mobile device
No Windows to open. Fresh air would be great .
Stayed in January 2024
-
Reviewed: March 30, 2024
Chris
United Kingdom38 Reviews2 helpful votes9.0“Good hotel & reasonably priced”- • Leisure trip
- • Family with young children
- • Aloft Room, Guest room, 2 Twin Bed(s)
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was ok, but could have been bit better. Tasty eggs though & hash browns
Loved the modern design. Comfy beds
Stayed in March 2024
-
Reviewed: March 30, 2024
Keith
United Kingdom6 Reviews9.0“Friendly and helpful”- • Leisure trip
- • Couple
- • Aloft Room, Guest room, 2 Twin Bed(s)
- • Stayed 1 night
- • Submitted from a mobile device
Air con couldn't be set so room was too hot but we did get a refund for that.
Staff were all super helpful and friendly. Letting us borrow a USB type C cable was no problem. Breakfast staff gave us a quick tour of what was on offer and it was all tasty.
Stayed in March 2024
-
Reviewed: March 27, 2024
Zoe
United Kingdom3 Reviews7.0Good- • Business trip
- • Group
- • Aloft Room, Guest room, 2 Twin Bed(s)
- • Stayed 1 night
when we checked in we had a maintenance person in our room repairing the Air conditioning. Then a maid walked in after we had been there about 15 minutes. Air con was not working so asked for someone to take a look. They said it was fixed but wasn't and the room was extremely hot all night
Room was good size, as was the bathroom. Breakfast was great lots of choice and bar was great
Stayed in March 2024
-
Reviewed: March 25, 2024
Diane
United Kingdom3 Reviews7.0“Was good but not the best”- • Leisure trip
- • Family with young children
- • Aloft Room, Guest room, 2 Twin Bed(s)
- • Stayed 2 nights
- • Submitted from a mobile device
No decaf tea in room or restaurant. Spoilt what was a good breakfast
Was great location for Excel. Beds comfortable
Stayed in January 2024
-
Reviewed: March 23, 2024
Nav
Guernsey13 Reviews1 helpful vote8.0“Great hotel for the ExCel”- • Business trip
- • Solo traveler
- • Aloft Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Construction and loss of view
Good breakfast and comfortable stay. Good for the Excel
Stayed in March 2024
-
Reviewed: March 21, 2024
Yaroslav
Canada30 Reviews7.0“Good enough”- • Business trip
- • Solo traveler
- • Aloft Room, Guest room, 1 King
- • Stayed 3 nights
The shower had several issues, but most of them were fixed. The AC was weird. The room layout could have been better. It'd be great to have more vegan options for breakfast.
Probably the best hotel for ExCel. Decently sized, clean room, OK breakfast. The best hotel WiFi. Comfortable bed.
Stayed in March 2024
Guests also reviewed these properties:
-
Campanile Creil - Villers-Saint-PaulVillers-Saint-Paul, France
-
Grande Hotel CanelaCanela, Brazil
-
Bospark GarderenGarderen, Netherlands
-
Penzion FarmaLednice, Czech Republic
-
Hotel CelebesMakassar, Indonesia
-
Hostel City 812Saint Petersburg, Russia
-
Apartmány pri StudničkeOravský Biely Potok, Slovakia
-
La ClochetteGalle, Sri Lanka
