The checkout. Overcharged on credit card due to confusion with pre-authorisation.

Good location near train station.

Stayed in April 2024

The hotel can be considered a bit pricey, which may influence the decision of travelers seeking both quality and value. While the facilities and services provided are undoubtedly top-tier, the cost aspect could be a point of consideration for some.

The hotel emerges as a standout choice for accommodation in London, thanks to several key strengths. Its location is unbeatable for travelers eager to explore the city, nestled conveniently close to numerous attractions, dining establishments, and transport options. This prime positioning significantly eases the burden of navigating London's bustling environment. Cleanliness is another highlight of the hotel, with both the rooms and public areas kept in pristine condition. This commitment to hygiene and comfort is sure to be appreciated by guests. Moreover, the hotel boasts excellent water pressure in the showers, adding a touch of luxury to the daily routine and providing a much-needed refreshment after a day of exploration. The breakfast offering at the Andaz London Liverpool Street deserves special mention. With a diverse array of options that cater to various dietary preferences, guests can enjoy a splendid start to their day. The quality and variety of the breakfast spread are impressive, featuring everything from traditional English fare to lighter continental selections. An exceptional aspect of the hotel's service is epitomised by Emily at the front desk. Her outstanding customer service not only highlights the hotel's dedication to guest satisfaction, but also adds a personal touch to the stay.

Stayed in March 2024

Food was average and service was slow

Great location in the vibrant city of London

Stayed in March 2024

There are no business seating facilities

Location and breakfast

Stayed in March 2024

The view from the room is (unsurprisingly) not great but that is the price you have to pay for this great location. Would have been great to have a smart TV to which you can connect your Netflix account but this is obviously nothing important, after all I am not going on (business) trips to watch TV.

Everything except for the view. Loved the furnishings/decorations of the room and staff were incredibly friendly and helpful.

Stayed in February 2024

I felt like you had to walk in circles to get to the lifts and some of the doors were locked, so I followed the signs, but then had to backtrack.

The location was very close to my office and the Underground. The location felt very safe and there were many options for meals.

Stayed in February 2024

great location next to the underground

Stayed in December 2023

There was some very loud music coming from a party nearby until around midnight on two nights

Location was excellent, breakfast buffet was really wonderful and staff were amazing

Stayed in December 2023

room, bathroom, location, bottle of wine in the room, suited us very well.

Stayed in February 2024

Our heating was faulty but they quickly sent someone to help

The room was spacious with plenty of amenities. From fluffy towels to comfy dressing gowns, an cute analogue clock by the bed to a well stocked tea making tray, the hyatt team had thought of everything. There was a note from manager in our room - handwritten - with a bottle of bubbly. Totally unexpected and a lovely touch. The front of house team are very attentive and well trained.

Stayed in January 2024

Nothing I didn't like.

Everything, staff exceptional, friendly and helpful on every level, food superb in both restaurants. A little pricey but you get what you pay for and London is not cheap anyway.. I couldn't get my card to work on check, but only because I was stupidly entering the wrong pin number. Fleur was so helpful and suggested entering the card details manually on her screen which worked. She could tell I was stressed and later sent up a complimentary beer. The only time I have experienced similar service was in a 5 star hotel in Hong Kong!!

Stayed in February 2024

Very striking property. Great decor and mixture of styles that blended together well . Quirky and very comfortable room with porthole style windows . Excellent staff. Friendly and efficient.

Stayed in February 2024

There was nothing I didn’t like

Staff were brilliant, hotel spotless, and so generous, we received more than we payed for, all round best hotel I’ve ever been to and will definitely be back

Stayed in February 2024

Very funky hotel in a great location. The staff were exceptional - friendly and very helpful. Great food and drink options in the hotel and a free wine hour from 1800-1900 to boot!

Stayed in February 2024

The gym. That one needs refurbishment.

I simply love that place. Old fashion meets modern attitude. Just the gym is a bit too old.

Stayed in January 2024

Breakfast was first hard to get to, then long to wait and missed order for 1 family member. Quality was fine.

Location, nice interior, friendly staff.

Stayed in December 2023

Exellent location; very kind and helpful staff

Stayed in January 2024

to be honest, to pay almost 150 GBP for breakfast for 4 persons, 2 adults and 2 children, when children eat as usually almost nothing, max yogurt and heated bread, it is a bit overpaid. comparing to the costs of dinner for 8 persons at your Japanese restaurant (app. 300), it looks too much for breakfast. The rest was perfect

Stayed in December 2023

Everything was just perfect.

Had an amazing stay at the Rate Andaz London Liverpool Street Hotel. Hotel room was really nice and clean, staff was friendly, breakfast was amazing and location was perfect (next to the metro station).

Stayed in December 2023

Nothing

A pleasure to be and stay in

Stayed in December 2023

Trendy property in an excellent location

Stayed in January 2024

Everything great perhaps just the view from the room could have been nicer .

Everything great , especially great breakfast.

Stayed in January 2024

Spanish is not spoken in the hotel. There is no swimming pool. There is no terrace, roof. Credit card pre-charges

Courtesy of the staff, details with the guests, excellent breakfast, decoration, architecting, building, location.

Stayed in January 2024

N/a

The bed, the breakfast with vegan options, wine hour! Also location is perfect!

Stayed in January 2024