111 Cromwell Road, Kensington and Chelsea, London, SW7 4DP, United Kingdom
#422 of 1,008 hotels in London
Guests' ChoiceBased on 1284 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
9.3
Facilities
7.7
Staff
8.9
Value for money
7.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Karen
FranceShower water pressure, handle a bit broken
Location is perfect
Stayed in April 2024
Reviewed: 16 April 2024
Yousef
United KingdomCleanness and organsiation
Great location and very helpful staff
Stayed in April 2024
Reviewed: 16 April 2024
Thomas
CanadaCan't think of anything at this time.
Late check-in travelling from France. Was received by very warm and welcoming staff. Bonus marks for holding our bags after checkout so that we could explore the local area. The room was very comfortable and suited our needs perfectly. Would definitely stay again.
Stayed in April 2024
Reviewed: 10 April 2024
Laura
United KingdomBreakfast wasn’t great all round.
Location, room, were good.
Stayed in April 2024
Reviewed: 7 April 2024
Mcgrath
IrelandIs there any way of getting some fresh air into the room
Room size, cleanliness, location, staff
Stayed in April 2024
Reviewed: 4 April 2024
Michelle
United StatesShowers and sinks were all slow to drain, although the staff was working to correct the problem.
Great location, easy to get on and off the tube. Plenty of restaurants around.
Stayed in March 2024
Reviewed: 2 April 2024
Martin
United KingdomSome of the quaint furniture in the Ashburn Hotel is becoming a bit tired. One may need to go a little further than the local restaurants for best food at reasonable prices.
A quiet clean room in a pleasant hotel which is located in a good area near the wonderful V&A and Museums. Excellent for public transport: brief walk to tube train and buses.
Stayed in March 2024
Reviewed: 2 April 2024
Tomasz
PolandClean room, premium location. All good.
Stayed in March 2024
Reviewed: 1 April 2024
Lene
NorwayA bit old and worn down. The shower head holder was broken and the water ran down the drain very slowly.
Close to the tube (4 minutes walk) in a nice and quiet area. Big rooms, comfortable beds and space enough for all our clothes and things. We didn’t have breakfast at the hotel. The staff was nice and helpful.
Stayed in March 2024
Reviewed: 31 March 2024
Kelly
United KingdomMaybe too many mirrors in the room for my personal liking. Also might have expected a larger bed for the room I booked but I guessed it might be European size ..
It felt like home . Great location and comfortable. Staff is very patient too
Stayed in March 2024
Reviewed: 30 March 2024
Miguel
ColombiaThe breakfast run out of things few times an one has to come up often to ask for replenishment of stuff. It would be good to put at least one fruit.
Cleanliness was really good.
Stayed in March 2024
Reviewed: 30 March 2024
Ann
United KingdomBar wasn't open after 10 pm
The hotel felt comfortable, clean and well presented. Very close to tube station, so the location is excellent
Stayed in March 2024
Reviewed: 27 March 2024
Dawn
United KingdomRooms very warm, (but that would suit some people).
Location was excellent Good transport links
Stayed in March 2024
Reviewed: 20 March 2024
Shepherd
United KingdomBathroom needs updating in particular the shower. The plug was stuck and taps leaking.
Location was excellent. Lovely room with a very comfy beds.
Stayed in March 2024
Reviewed: 18 March 2024
Neal
United StatesOnly downside was the heat. The air conditioning was set to 16C but it felt more like 25!
Comfortable, well-appointed room. Convenient to tube station. Staff were pleasant and friendly.
Stayed in March 2024
Reviewed: 18 March 2024
Avital
United StatesThey were a 5 minute walk to the Gloucester road station. They are located in central London. The staff at the front desk were helpful. I was able to stay and charge my phone in the lobby b4 my flight eventhough I had checked out earlier in the day.
Stayed in March 2024
Reviewed: 16 March 2024
Vanja
CroatiaLittle bit small rooms.
Great location.
Stayed in March 2024
Reviewed: 15 March 2024
Vandewalle
LuxembourgSamira (I think this is her name) - the French but English speaking lady for the breakfast during the week is exceptionally nice!!!!!
Stayed in February 2024
Reviewed: 14 March 2024
Hynes
IrelandWater could be little warmer in shower
Location was good
Stayed in March 2024
Reviewed: 9 March 2024
Patricia
United KingdomNothing. It’s a reasonable hotel for visiting the sights in London. A minor detail - My supply of milk etc in the room wasn’t automatically replenished each day but when I asked at reception it was dealt with very quickly.
It’s location to Gloucester Rd tube station. It was comfortable & clean. Always someone on reception. Staff very friendly & helpful. Nice lounge & small bar to relax in. No 74 bus straight to Marble Arch, very efficient.
Stayed in March 2024
Reviewed: 7 March 2024
Antonio
ItalyThe breakfast waitress very rude and not professional
The location and the staff kindness .big , Nicea and comfortable room...vero closed to the tube station
Stayed in March 2024
Reviewed: 3 March 2024
Debra
United StatesFor the price, it’s a very good value
The location is excellent. Staff is very friendly and helpful. Continental breakfast is good and you do have other options for a bigger english breakfast. Rooms are large relative to most in London.
Stayed in March 2024
Reviewed: 1 March 2024
Lisa
United KingdomVery clean room. Great location.
Stayed in February 2024
Reviewed: 1 March 2024
Daniela
United KingdomThe reception team was amazing, they offered me a room with a desk. I needed it to do some work. The hotel is very close to the tube, very clean, rooms are cosy, the bed is big and comfortable, they have heating/air conditioning, elevator, a bar and small kitchen. Very good value for money. Will come back!
Stayed in February 2024
Padang, Indonesia
Winterton, South Africa
Dunhuang, China
Lisbon, Portugal
Dubrovnik, Croatia
Busselton, Australia
Batumi, Georgia
Pichilemu, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content