Reviews of Balmoral House Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
156/157 Sussex Gardens, Westminster Borough, London, W2 1UD, United Kingdom
#600 of 1,002 hotels in London
Guests' ChoiceReview Score
Based on 759 hotel reviews
7.6Score breakdown
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Cleanliness
8.1
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Comfort
7.9
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Location
9.2
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Facilities
7.3
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Staff
8.8
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Value for money
7.7
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Free WiFi
8.1
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Reviewed: April 13, 2024
Ali
United Kingdom14 Reviews7.0“Balmoral Hoose”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
2 buildings across the road from each other. Shower/toilet was tiny. Showerhead on floor as unable to stay up so i fixed it by pushing soap tray up the shower to hold it in place. Breakfast is across the road - room was tiny and bursting at the seams we only went once and paid for breakfast around the corner at The lite bite for the next 2 mornings.
Small but clean room.
Stayed in April 2024
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Reviewed: April 13, 2024
Douglas
United States of America5 Reviews9.0“Short stay and very comfortable”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location away from downtown but still acceptable . Located adjoining large mall and a bit confusing on parking initially
Very clean and comfortable
Stayed in April 2024
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Reviewed: April 9, 2024
Jane
Canada6 Reviews7.0“Would stay there again.”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing. It was adequate for what we wanted.
Clean. Quiet. Handy to Paddington for local, cross country and airport travel.
Stayed in April 2024
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Reviewed: April 8, 2024
Olivia
United States of America2 Reviews7.0“Overall, a good stay in a great location.”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
The room was small, and facilities older. We only had a short stay so it was fine for one night but might have started to feel cramped after several days.
The location was great and breakfast was included, although only for a short window of time. The staff were very helpful and friendly. The biscuits left in our room were very good and a nice snack with some tea after a long travel day.
Stayed in April 2024
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Reviewed: April 5, 2024
Benjamin
United Kingdom8 Reviews3 helpful votes9.0“Good location and price for a solo traveller”- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 1 night
- • Submitted from a mobile device
The bed placement in the solo rooms meant that I (195cm tall) couldn’t lie completely straight - it was easy to temporarily roll the bed out though.
The location is great, staff were all friendly, room was clean. Was able to check in early because my room happened to be ready (I was going to use their luggage storage if not)
Stayed in April 2024
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Reviewed: April 5, 2024
Dave
United Kingdom9 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 1 night
- • Submitted from a mobile device
Great location, close to Paddington and Hyde Park.. Pleasant outlook tree lined road with gardens. Good value with breakfast included. Helpful staff.
Stayed in April 2024
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Reviewed: April 1, 2024
Roslyn
Canada7 Reviews1 helpful vote9.0“Given prices in London, I definitely had value for my money.”- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 2 nights
Very convenient to Paddington Station. Staff friendly and helpful.
Stayed in January 2024
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Reviewed: April 1, 2024
Ciaran
United Kingdom5 Reviews8.0“Excellent value for money in a great location.”- • Business trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 1 night
The hotel is in a great location closed to Paddington station. I booked a single and it was more than adequate, with an excellent ensuite. The breakfast was also excellent. All in all, a great place and I would definitely recommend it.
Stayed in March 2024
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Reviewed: March 30, 2024
Geohk
Hong Kong22 Reviews1 helpful vote7.0“It is still ok for me.”- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 4 nights
- • Submitted from a mobile device
As many people have said there is only a narrow entrance and stair to go up and down that is quite troublesome when carrying big luggage. The room was small. The bathroom was small as well(difficult to turn around). There wasn't a proper desk in my room(it's a single room).
The location is good as it is close to metro and train station. The staff who I met was friendly. Breakfast included.
Stayed in February 2024
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Reviewed: March 29, 2024
Eirini
Greece3 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 4 nights
- • Submitted from a mobile device
The room for the breakfast is Smaller that they need so some families or persons need to wait for empty table or share the table with other guests
Stayed in March 2024
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Reviewed: March 25, 2024
Maria
Sweden71 Reviews3 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 4 nights
A little longer breakfasttime
Great location, friendly staff.
Stayed in January 2024
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Reviewed: March 13, 2024
Carl
United States of America28 Reviews1 helpful vote8.0“Balmoral great value”- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 2 nights
- • Submitted from a mobile device
Shower was really really small.
Flavio at front desk was so welcoming and helpful. Great location. Minutes from Paddington trains, restaurants, shopping and hop on off buses.
Stayed in March 2024
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Reviewed: March 10, 2024
Mohamed
Qatar87 Reviews8 helpful votes9.0“I enjoyed my stay!”- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
It is good hotel in very good location.. The room is good and comfortable.. Excellent front-desk staff, friendly and helpful! Thanks to all.
Stayed in December 2023
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Reviewed: March 10, 2024
Steven
United Kingdom1 review7.0“Cheap and cheerful”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast finished at 8.30 and needed to be at least 9 as the dining area is small and had to wait for a table.
It was close to Paddington Station so easy to get around London and the breakfast was good
Stayed in March 2024
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Reviewed: March 9, 2024
David
New Zealand54 Reviews1 helpful vote8.0“Friendly hosts and great breakfast included in price”- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 2 nights
- • Submitted from a mobile device
A very small room but everything you need
Friendly hosts, great breakfast
Stayed in March 2024
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Reviewed: March 8, 2024
Caroline
United Kingdom16 Reviews1 helpful vote9.0“Excellent location and value for money.”- • Leisure trip
- • Travelers with friends
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
No mirror in the bedroom.
Excellent location. Very clean everywhere. Comfortable bed. Very good breakfast. Friendly and helpful staff.
Stayed in March 2024
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Reviewed: March 8, 2024
Matt
United Kingdom9 Reviews1 helpful vote7.0Good- • Business trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 1 night
- • Submitted from a mobile device
Cost of parking £30 for 24 hours. No iron in room or available at hotel No proper duvet, just multiple sheets, fleece and dated old thin cover.
Location was great for work purposes. Able to park right outside property but only as nobody else had, so was lucky.
Stayed in March 2024
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Reviewed: March 4, 2024
John
Jersey12 Reviews1 helpful vote7.0“Any shortcomings are compensated by the lovely staff . Location is at least four star”- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 1 night
- • Submitted from a mobile device
Stairs are the only downside to my stay as I am elderly and have mobility problems
The staff were very welcoming and helpful. I arrived and the night shift person, Marco was so helpful to me in a very tired state after travelling
Stayed in February 2024
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Reviewed: February 27, 2024
Ann
United Kingdom22 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 1 night
- • Submitted from a mobile device
Room was fine.warm on arrival,clean and tidy.Ensuite had no heating but acceptable with warm bedroom. quick breakfast cereals,fruit,smaller cooked. I left an item in my room , I rang and they found it .I went iback and got it back.They were kind and helpful to me ,I was so pleased.
Stayed in February 2024
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Reviewed: February 22, 2024
Sarah
Vietnam8 Reviews1 helpful vote9.0“Super convenient, clean place with lovely staff.”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Consistent and tasty
Stayed in February 2024
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Reviewed: February 18, 2024
Oksana
United Kingdom10 Reviews9 helpful votes9.0“Our stay at the Balmoral Hotel”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Poached eggs slightly overcooked at breakfast & bathroom a little small but for value for money overall it was excellent
Excellent location & value for money
Stayed in February 2024
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Reviewed: February 9, 2024
Lisa
United Kingdom13 Reviews1 helpful vote7.0“Was perfectly adequate for a one night stop over”- • Travelers with friends
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Couldn’t refill the kettle with water from the room unless you had a bottle of water
Location was great for us, so close to the station..Friendly staff that we saw, room was clean & warm.. although if the curtains weren’t so think there would be a real draft.. tea & coffee in the room and free WiFi.. breakfast was included.. cereals, toast, bacon & eggs
Stayed in February 2024
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Reviewed: February 8, 2024
Frank
United Kingdom28 Reviews4 helpful votes8.0“Perfect for overnight.”- • Business trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 1 night
- • Submitted from a mobile device
Shower cubicle, extremely small.
Great location for Paddington and connecting to the city.
Stayed in February 2024
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Reviewed: January 28, 2024
Juanda
Indonesia3 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • Single Room with Shower
- • Stayed 1 night
- • Submitted from a mobile device
Loves the service they provide. I arrived late, approximately around 12 am which they close the reception at 11pm. But thanks to their superb service, they managed to wait for me toarrived and help me checking in.It's really amazin, and thanks a lot.
Stayed in January 2024
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