Battle Road, Hastings, TN38 8EA, United Kingdom
#2 of 9 hotels in Hastings
Guests' ChoiceBased on 1252 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
8.8
Facilities
8.4
Staff
9.1
Value for money
8.0
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Jennifer
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 17 April 2024
Lorraine
United KingdomN/a
Everything was fine enjoyed our night there and breakfast in the morning.
Stayed in April 2024
Reviewed: 11 April 2024
Rusha
United KingdomAt night the path leading from Roland the road is to dark.
Close to friends who live near by Staff friendly and nice Food good Room clean
Stayed in April 2024
Reviewed: 11 April 2024
Mrs
United KingdomThe tone was set by the entrance gates and pillars which had plainly not been decorated in a long while. The front door was kicked and chipped and in dire need of a coat of paint with dirty brass handles and finger plates. It was so uninviting that we nearly walked away and found somewhere else to stay. The whole hotel had a run-down feel to it, carpets stained and rucked (looked as though they had been soaked at some point), paintwork very tired. The furniture was slightly dirty and worn. The bathroom was somewhat inadequate with an over bath shower in a narrow and difficult to access bath. The shower controls were miles away from the shower head. All the fittings creaked ominously as though they might leave their positions without warning.
Staff were efficient, friendly without overdoing it! Room was spacious and had once been well decorated. The room was spotless from a housekeeping point of view and the bed was comfortable. Everything worked properly. Breakfast (our only meal) was delicious, speedily attended to and generous. Grounds were spacious and well tended.
Stayed in April 2024
Reviewed: 5 April 2024
John
United KingdomEvening meal service was very slow and we felt forgotten despite asking staff. Many people came after us and were served a meal before us. We had two hungry and tired children so we weren't happy waiting over an hour for food. If we come back we won't use the restaurant again.
Great location and grounds. We always play chess on the giant chessboard with the children, and we make use of the pool for a fee. Breakfast is good. Last time we stayed we had a very large bathroom so were a bit disappointed that the bathrooms are not all the same, but the bedroom was spacious and comfortable for 2 adults and 2 children.
Stayed in April 2024
Reviewed: 5 April 2024
Deborah
United KingdomClean and tidy. Parking easy.
Stayed in April 2024
Reviewed: 31 March 2024
Rapley
United KingdomSpar charge of £20:00 per person, bit of a shock when you’re not told when booking at a spar break hotel (£197:00)all we wanted was to use was the swimming pool, Jacuzzi, steam room and sauna for three hours, my local spar hotel would have been a better deal, not impressed.😕🙁
Staff
Stayed in March 2024
Reviewed: 23 March 2024
David
United KingdomAll good
Very good range, quality and execution of food ithe main restaurant, where we dined one night. All-day snacks at the bar were also very good. Breakfast fine. Room and bathroom were large and clean. Very comfy bed. Friendly and efficient staff
Stayed in March 2024
Reviewed: 17 March 2024
Laura
United KingdomSome parts in need of some tlc. The spa area is separate building and not included in price. Room was hot but of open the window had loud music playing from function room to early hours.
Nice grounds and room was nice. Bed was comfy. Food was yum.
Stayed in March 2024
Reviewed: 14 March 2024
Steve
United KingdomThe good selection of dishes.
Stayed in January 2024
Reviewed: 16 February 2024
Hayley
United KingdomToo hot Decore
Cocktails
Stayed in February 2024
Reviewed: 16 February 2024
Noeleen
IrelandMore cold cuts. A better choice of breeds.
Breakfast not always hot enough.
Stayed in February 2024
Reviewed: 14 February 2024
Coleshill
United KingdomLack of choice on standard menu
Stayed in February 2024
Reviewed: 12 February 2024
Tom
United KingdomLarge payment to use pool when booked through booking.com not direct. No pavement between hotel and health club. Quite expensive overall.
Stayed in February 2024
Reviewed: 12 February 2024
Bill
United KingdomLet down by waiting staff. Had service charge removed and a free desert.
Great food. Good gym and pool. Had lovely back massage from Emma First rate.
Stayed in February 2024
Reviewed: 11 February 2024
Louisa
United KingdomThat you had to pay extra for the spa
The bedroom and cooked breakfast
Stayed in February 2024
Reviewed: 5 February 2024
Laura
United KingdomOn our first visit in 2017 our room had the gym spa facilities included, we had to pay an extra £40 on top of our room price this time round which we weren't really happy with
Breakfast was lovely, room was great size really clean , staff were really friendly
Stayed in February 2024
Reviewed: 30 January 2024
Patrick
United KingdomFood in the restaurant and the bar could be a little more varied Communications initially were not good, but after I complained about it in improved enormously.
animal friendly , very accommodating and helpful with our new granddaughter and their parents. Very helpful staff Nice room, large and comfortable bed, good bathroom facilities.
Stayed in January 2024
Reviewed: 24 January 2024
Peter
United KingdomRoom 10 was to close to the boiler room Making it very noisy during operation.
Location & Friendly staff
Stayed in January 2024
Reviewed: 23 January 2024
Jamie
United StatesThe window in the room was a bit broken, wouldn't close fully. Otherwise nothing else wrong.
Very nice hotel, friendly staff, good size room with comfortable bed and powerful shower. Free gym access was nice too. Good breakfast.
Stayed in December 2023
Reviewed: 21 January 2024
Anthony
United KingdomHad problem with aircon/heating which couldn’t be resolved during our stay Breakfast was mainly buffet style and cooked food was old and warm. With limited numbers would be better and less wasteful to cook to order. Also breakfast staff didn’t pay enough attention to other foods etc running out and needing refills
Nicely furnished. Decent size room. Nice gardens
Stayed in January 2024
Reviewed: 12 January 2024
Neil
United KingdomStaff throughout could have been friendlier. Nothing wrong, just could do better.
Good food.
Stayed in January 2024
Reviewed: 8 January 2024
Patrick
United KingdomIt was not clear when I booked that I would have to pay £20 pp to use the pool.
Lovely, clean comfortable room . Beautiful building and grounds.
Stayed in January 2024
Reviewed: 8 January 2024
Mark
United KingdomContinental breakfast no ham cheese or Tomatoes
The cooked breakfast was nice so evened out my bnext question answer
Stayed in January 2024
Neumünster, Germany
Besate, Italy
Nusa Lembongan, Indonesia
Dilijan, Armenia
Michamvi, Tanzania
Sarnia, Canada
Mananthavady, India
Playa del Carmen, Mexico
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content