Bagshot Road, Sunninghill, Ascot, SL5 9JH, United Kingdom
#6 of 9 hotels in Ascot
Guests' ChoiceBased on 2839 hotel reviews
7.5Cleanliness
7.9
Comfort
8.0
Location
8.6
Facilities
7.9
Staff
8.3
Value for money
7.3
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Victoria
United KingdomRoom looked old and in need of a refresh as did the rest of the hotel.
Spa.
Stayed in March 2024
Reviewed: April 22, 2024
Rebecca
United KingdomOdd smells around the hotel and spa Pillows were uncomfortable Cleanliness of communal areas, particularly seating at restaurant
The old fashioned cocktail was fantastic
Stayed in April 2024
Reviewed: April 22, 2024
Delyth
United KingdomBreakfast and dinner very disappointing. No a la carte breakfast. Salad at dinner was very basic and tasteless. We were not allowed to use the spa after checkout time. No EV charger on site.
Lovely spa although closed at 10pm. Staff were pleasant and room was quiet. Good location.
Stayed in April 2024
Reviewed: April 21, 2024
Sarah
United KingdomBathroom a little dated
Stayed in April 2024
Reviewed: April 21, 2024
Stuart
United KingdomLeisure facilities not available until 8am on the weekend is disappointing.
The bed was very comfortable and a very nice area the hotel is situated. Staff were ok, just ok.
Stayed in April 2024
Reviewed: April 20, 2024
Sefton
United Kingdomwas a bit disappointed that there was no jacuzzi
Everything was great,
Stayed in March 2024
Reviewed: April 20, 2024
Bhupendra
United KingdomSingle Bed was broken
Location
Stayed in April 2024
Reviewed: April 20, 2024
Graham
United KingdomUncomfortable bed and pillows too soft, lack of information about the use of things in the room like heating controls and shower and bath controls
Lovely and scenic setting
Stayed in April 2024
Reviewed: April 19, 2024
Andrae
United KingdomNice relaxing environment
Stayed in April 2024
Reviewed: April 18, 2024
Ace
United Kingdomno privacy as windows didn't have net curtains everyone from other sides of the hotel could see you becomes dark on drawing the curtains in day time bathroom was very small pillows were not good too soft flapped over your ears we booked king bed suite when arrived the staff changed us to room smaller 2nd story one and far from main reception without consulting us we had to go back and were told to change would cost us £40 a night extra not fair also there was no way to walk to breakfast hall from our conference building imagine had to take car all the way to park in entrance to have and drive back from breakfast room
room was good breakfast was excellent buffet staff were very good listening to your needs only bed was comfortable spa sauna swimming pool jacuzzi steam room salt shower salt room super and staff girls/women excellent friendly to talk to and helpful
Stayed in April 2024
Reviewed: April 18, 2024
Barbara
United KingdomMattress was a bit saggy in the middle but comfortable apart from that.
Bed linen and pillows and duvet. Pleasant and professional receptionist and bar manager. Steak and chicken burgers in bar very tasty.
Stayed in April 2024
Reviewed: April 16, 2024
Nasser
United KingdomA little bit run down in places
A nice country side setting with a good swimming pool and jacuzzi
Stayed in April 2024
Reviewed: April 15, 2024
Denise
United KingdomThe bed was hard but it dipped in the middle, the pillows were as thin as paper so we had a really bad night's sleep after a lovely day. The shower gel fragrance was horrible & was really watery. Only enough coffee for 1 drink each in the room.
Location was good, nice & peaceful. The restaurant was good, Lamb was amazing, some staff seemed new so more training required. Room was nice except the bed.
Stayed in April 2024
Reviewed: April 14, 2024
Jade
United KingdomUnfortunately the room we booked had a very dirty bathroom, they then moved us into another room Again bathroom was dusty and not very well cleaned.
The staff were faultless went above and beyond. Bed was very comfortable. The children also enjoyed the pool.
Stayed in April 2024
Reviewed: April 13, 2024
Hassan
United KingdomBed mattress and pillows were not comfortable, rooms not very clean, toilets are old.
The swimming facilities and relaxing rooms...
Stayed in April 2024
Reviewed: April 13, 2024
Valerie
United KingdomLittle bit tired & dated
Clean & convenient
Stayed in April 2024
Reviewed: April 11, 2024
Pedro
United KingdomRoom heating and AC system didn’t work very well. room got very hot throughout the night.
Overall a very good hotel
Stayed in April 2024
Reviewed: April 10, 2024
Phil
United KingdomNo kettle in the room
Spa and breakfast were lovely
Stayed in April 2024
Reviewed: April 9, 2024
Kirsty
United KingdomCouldn’t open the window in bedroom so too stuffy and hot..
Lovely hotel, super spa facilities especially loved the outdoor hot tub and pool. Delicious breakfast. We enjoyed our stay and would book again.
Stayed in April 2024
Reviewed: April 9, 2024
Stephen
SpainNothing really except the breakfast charge is very high
Very friendly and efficient staff. Room was very clean
Stayed in April 2024
Reviewed: April 7, 2024
Laura
United KingdomCorridor carpets need updating. Meals were quite expensive, but good portions and very tasty.
The spa was fabulous. Bedrooms small but clean and comfortable.
Stayed in April 2024
Reviewed: April 7, 2024
Koren
United KingdomDecor in room and corridors very tired . Mattress on bed needed replacing.
Location, friendly staff and cleanliness
Stayed in April 2024
Reviewed: April 7, 2024
Ilenia
United KingdomThe Spa was used by children so it wasn’t very relaxing
It was clean
Stayed in April 2024
Reviewed: April 7, 2024
Rajvinder
United KingdomThe breakfast, it took so long to be made and I waited 30 mins for my coffee.
The pool and thermal bath
Stayed in April 2024
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