TV kept freezing, price of carpark

Great location, good breakfast, well priced food and drinks.

Stayed in April 2024

Room was smaller than expected. Floor was very uneven

Brilliant location

Stayed in April 2024

Configuration of the shower room was odd and made it all a little cramped. No mirror above the dresser and near the sockets.

Most of the staff were very pleasant. Renovations were taking place at the time but that was well managed. Food was OK. Rooms a little small but ok for an overnighter.

Stayed in April 2024

We didn't know about the refurbishment on the first floor

Stayed in April 2024

Could breakfast timings be extended half an hour later? Our room was a bit hot when in full sun & aircon didn't seem very effective. TV reception was a bit glitchy - but as we didn't watch it for any length of time, it didn't matter to us. Lift was interesting - lots if scraping externally as you pass the floor being worked on!

Breakfast was good - I wonder if stopping half an hour later would suit more guests. Room was fine, facilities were good. Tea & coffee replaced each morning. Bathroom was clean, compact and well stocked with shampoo & shower gel. Staff were friendly, courteous and helpful.

Stayed in April 2024

The Double bed was two singles put together and was rather past it’s best and very uncomfortable.

The staff were very friendly particularly the Dinning hall staff.

Stayed in March 2024

Parking

Newly refurbished bathroom Excellent location Nice bar area Good breakfast

Stayed in March 2024

Renovation work was going on ehen we got there which was a bit of a nuisance, but when I complained about noise the management dealt with my complaint quickly, courteously and went out of their way to make our stay as comfortable as possible.

Stayed in March 2024

Too hot Breakfast hot buffet items very dry but continental items very good

Room lovely with excellent sea view Comfortable bed

Stayed in March 2024

Lifts a bit erratic & long way to room as other was out of action due to refurbishment in other floor. WiFi kept cutting out. Reception helped with it.

Located on the sea to walk to it. Refurbished bathroom. Comfy bed. Had all facilities there. Found a climate control switch had been left on as cold in the room.

Stayed in March 2024

Bathroom tiles . Bar decor a bit old fashioned Lift a bit small

Bedroom lovely . Clean and fresh bed really comfortable Restaurant nicely decorated

Stayed in March 2024

Building work and dust. Electrical issues and attention to detail.

Location and comfortable bed

Stayed in March 2024

That i didnt eat at the Marco Pierre White steak restaraunt on the ground floor! The tomahawk steak at 69 quid was a temptation, but as it wasnt my birthday, I couldn't justify paying that much (plus i was on a diet) :-(

I booked a single room, and i got a single room!! I didn't think hotels did these any more, lol. Tiny room but comfortable, clean and a great Seaview (rm 469). Staff polite and friendly. Parking is a bit if a free for all, but an underground carpark a couple if minutes walk away was excellent value at 2.20 pounds for an overnight stay. Breakfast excellent but i would of liked a menu choice of, say eggs benedict/florentine. But they did make me poached eggs when i asked. Wood stay again

Stayed in March 2024

unfortunately we were kept awake all night by banging of doors and shouting and laughing till the wee small hours which sadly ruined the stay. We do not blame the staff but more could be done to make the Hotel quiet at night sadly. We would return but has put us off.

location was spot on. bar area was nice staff were pleasant. although renovations are ongoing room was clean and modern.

Stayed in March 2024

Lovely hotel but there were issues with the door not closing, the bathroom door had dropped so was also not closing, no water left in the room and no hair dryer.

Stayed in March 2024

Lots of building work going on

Great location

Stayed in February 2024

Nothing really, marching on with the refurbished

Service at check in and bar very good

Stayed in February 2024

There was no gym.

The refurbished room was. Very nice. Shower excellent with nice complimentary shower gel. Nice size room, with nice decoration.

Stayed in February 2024

Quite loud whilst trying to sleep we had a door constantly slamming from workers for renovations

Comfortable and clean and good location

Stayed in February 2024

I understand about the refurb so I’m not complaining

Room was lovely, understand that the hotel is being refurbished Wi-Fi was poor quality but I tethered so didn’t bother to complain…..I was quite concerned about what the room would be like after the staircase was quite shabby but room was lovely, Alex on reception was really helpful bar staff were great and waitress was really helpful…..nothing was too much trouble

Stayed in February 2024

Unavoidable evidence of renovation work here and there, especially in the lobby areas around the lift (paint on tired carpets etc.) Occasional delays in being able to use the lift during the morning when it was busy with housekeeping staff going about their duties. A heavy sound of drilling in a nearby room for much of the Sunday afternoon, when we had hoped to chill out in our room.

Well-presented room (our request for the same room as before was met promptly). Substantial breakfast to set us up for each day. Never any rush on the part of staff with whom we engaged. Enjoyable and relaxed evening mean in the MPW restaurant on one day (separate survey already submitted).

Stayed in February 2024

Light on the smoke alarm flashing throughout the night directly above the bed

Modern bathroom

Stayed in February 2024

No coat hooks in the room

Beautiful location overlooking the sea on the cliff top. A perfect place to stay if you are in Folkestone for park run, which starts outside on the promenade.

Stayed in January 2024

The new heating/aircon system was impossible to control. We could not make the fan function for airflow.

Great location. Nice room

Stayed in January 2024