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  5. Reviews of Holiday Inn Birmingham City, an IHG Hotel

Reviews of Holiday Inn Birmingham City, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Smallbrook Queensway, Birmingham, B5 4EW, United Kingdom

#36 of 72 hotels in Birmingham

Guests' Choice

Review Score

Based on 6114 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.9

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 8, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to complain about. Couldnt work out the room service

    Reception staff lovely, comfortable bed

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Sockets not close enough to the mirror to be able to see when using the hair dryer.

    Room was comfy and the breakfast delicious.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    perfect
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    nothing

    Location was fantastic for Hippodrome, room was very comfortable, beds perfect, and breakfast lovely.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    7.0
    Perfect for our 1 night stay to see a concert in Birmingham. Happy with cost as well.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Acoustics not great. Bit noisy in the night

    It was clean, comfortable and perfectly located for our needs. Breakfast was very good.

    Stayed in March 2024

  • Reviewed: April 7, 2024

    8.0
    Fantastic value for money and brilliant location for a city stay
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Didnt look inviting from the outside, but changed my mind as soon as I walked into the lobby. Lovely friendly reception staff and all clean and tidy.

    Brilliant, perfect location and clean and tidy on my doorstep. Its a short walk from the office and just around the corner from the Alex Theatre which I was attending an event with friends

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Location was fab, breakfast was delicious.
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room on arrival was like a sauna, temp was at 30 degrees and the heater was on too. A lot of wasted energy there !

    The location to the train station and theatre.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    8.0
    Clean , well appointed and functional fir my requirements
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast ( cooked ) had been kept warm too long . Hence my comment about it being dry .

    Good breakfast if a little dry ! Helpful staff and good range of choices

    Stayed in April 2024

  • Reviewed: April 3, 2024

    7.0
    communicate on the site about the busiest area and no parking within the premises not on arrival
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    no clear advise about the lack of parking in the premises and the additional parking arranged wasn't accommodating. very disappointed small bed for couple

    service and staff were good.

    Stayed in March 2024

  • Reviewed: April 2, 2024

    9.0
    good location with lovely staff
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    the evening meal was poor

    good location for our stay

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit noisy as it’s close to the road. Hotel provides earplugs.

    Good location, next to the train station

    Stayed in March 2024

  • Reviewed: March 31, 2024

    8.0
    A pleasant hotel, made to feel welcome, will definitely book to stay there again.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The beds weren’t the most comfortable, but not the worst.

    Good location, clean, modern, friendly staff.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower kept turning off and couldn't get decent temperature

    Clean room, mini fridge, plenty of hanging space, lovely bath.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Perfect place to stay, definitely stay again
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Drains a bit smelly in our bathroom

    Location to station and shopping very good, clean and comfortable, kind pleasant staff, lovely bar and shared areas

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    An excellent choice which met my needs and was better than expected.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Lack of espresso machine.

    Excellent all round, location, cleanliness of rooms, decor, friendly staff, value for money. Could be improved with real espresso machine for breakfast.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Perfectly good in a perfect location
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The tiling in the bathroom could do with a refresh as the floor to walll tiling makes the room feel very old

    The stay was last minute but was still affordable The staff were friendly and always happy to help The bed was comfy and had good natural light It had all the amenities you need including a fridge

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    The stay was lovely, all looked very nice, had everything we needed. Would’ve preferred a room with a bit more space for
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A standard double room wasn’t too good for 2 people, not a lot of room to be able to move around and get ready.

    Decent facilities, very comfortable beds and friendly, helpful staff!

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    It was an enjoyable stay
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I tried to order room service and the incorrect menu was in the room. The QR code in the room didn’t bring up the correct menu either.

    Clean and conveniently located

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    Great hotel in the right location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very little; it is an excellent hotel in a central location.

    Complimentary drink, very good service and an excellent breakfast.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Short but sweet
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The view from my room was the roof and what looked like aircon cables. Really horrible, however I was there for one night only so closed the curtain so I couldn’t see that grey roof with cables.

    Really good location. Near the station and centrally located.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Good and comfortable,the staff very polite and helpful
    • Leisure trip
    • Travelers with friends
    • Standard King Room - Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Some part of the furniture already looks worn out,like side table and the sofabed,other then that all ok

    Near the train stations

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Right by the train station. The room was fine, and the breakfast not bad at all.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Comfortable and convenient location.
    • Leisure trip
    • Couple
    • Standard King Room - Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    A bit expensive.

    Accommodation comfortable, close to railway station and town and good breakfast.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    It was ok
    • Business trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was small and bathroom not very high spec

    Close to court

    Stayed in February 2024

  • Reviewed: March 17, 2024

    9.0
    Would book again
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The staff were approachable, the room was clean and tidy and the breakfast was great.

    Stayed in March 2024

Showing 1 - 25

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