St John St, Chester, CH1 1HL, United Kingdom
#30 of 33 hotels in Chester
Guests' ChoiceBased on 3504 hotel reviews
7.4Cleanliness
8.0
Comfort
8.1
Location
9.2
Facilities
7.5
Staff
8.8
Value for money
7.6
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 17, 2024
Simon
United KingdomNothing
Location is great, staff were friendly. Room was lovely and large and the bed was super comfy.
Stayed in April 2024
Reviewed: April 17, 2024
Jane
United KingdomJust love the traditional feet of this hotel. Our favourite place to stay in Chester. Lots of happy memories
Stayed in April 2024
Reviewed: April 17, 2024
Edwina
AustraliaThe twin room, no sitcom and window wouldn't open. No fridge. Smelt of smoke
Great staff. Large long room
Stayed in April 2024
Reviewed: April 16, 2024
Sarah
United KingdomCar park recommended was very pricey and difficult to find. It said £10 for 24 hours but I was charged £14 for less than 24 hours.
Perfect for a short stay
Stayed in April 2024
Reviewed: April 15, 2024
Gary
United KingdomMaybe the Bar and snacks /coffee could be available throughout the day ?
Very pleasant stay , staff very accommodating and friendly. Comfy bed and great location.
Stayed in April 2024
Reviewed: April 15, 2024
Frith
United KingdomDated and not the cleanest of rooms cobwebs on lights black marks in bathroom etc also do not accept cash for anything yes I know a lot of things are becoming cashless but I had no cards on me and my phone had died so couldn’t use Apple Pay so couldn’t even order a drink
Location is good in the middle of the city with easy access to main roads and shopping facilities
Stayed in April 2024
Reviewed: April 14, 2024
Neil
United KingdomBedroom was a little dated and shabby. This was probably why the room rate was heavily discounted. Ok for the price, but would have been disappointed if we had paid full rate.
Great location and good value for money. Public areas of hotel were well kept and clean.
Stayed in March 2024
Reviewed: April 14, 2024
Richard
United KingdomN/A
Excellent location Comfortable bed
Stayed in April 2024
Reviewed: April 13, 2024
Natalie
United KingdomRooms a little hot, the heating wasn't on but they do have fans in the room. Bar was not open.
Great location, friendly and helpful staff. Clean rooms. Suite was a good size.
Stayed in April 2024
Reviewed: April 12, 2024
Michael
United KingdomGood location in the centre of this historic city within walking distance of the train station
Stayed in April 2024
Reviewed: April 10, 2024
William
United KingdomLocation
Dated property, tiny lift. However its location in centre of Chester couldn’t be better. Just don’t expect top quality
Stayed in April 2024
Reviewed: April 10, 2024
Janet
United KingdomRoom needed some TLC chipped bedside table broken window levers making room extremely hot
Good central position
Stayed in April 2024
Reviewed: April 9, 2024
Susan
United KingdomRight in the centre very close to the river dee
Stayed in April 2024
Reviewed: April 9, 2024
L
United KingdomHair in the bath, mattress caused pain.
Staff lovely..
Stayed in April 2024
Reviewed: April 9, 2024
Elizabeth
United KingdomNeeded lots of updating, room was large but very old and in need of refurbishing also bathroom looked well worn!
Conveniently based to town. Very reasonably priced
Stayed in April 2024
Reviewed: April 7, 2024
Nichola
United KingdomThe whole hotel was really hot. The window in the room didn't open far enough to let in any fresh air and it was propped open with a coat hanger. But the heat was the same in all of the common areas too. Although the rooms were nice, there was a few cosmetics that needed attention. Peeling wallpaper, missing wheel on one bed so it was uneven and a hole in the carpet. Breakfast took 20 mins to come out. The eggs were freshly cooked but it was clear that the rest of the breakfast was precooked so shouldn't have taken as long as it did.
Rooms and hotel nice and comfortable. All the staff were friendly and attentive. Breakfast was tasty. Location was great right in the middle of history and entertainment.
Stayed in April 2024
Reviewed: April 7, 2024
Helen
United KingdomDated, mould in the shower and stained walls, very very hot in the room and the wall fan didn't help at all so had to use the plug in fan the whole night
The location and the comfy bed
Stayed in April 2024
Reviewed: April 6, 2024
Jonathan
United KingdomLift to the floors is Tiny 3 people or 2 with luggage. Made me claustrophobic. Hotel was also ridiculously hot, radiators on full blast.
Location is excellent. Check in staff were fantastic and very friendly.
Stayed in April 2024
Reviewed: April 6, 2024
Janet
United KingdomA few things in the room chipped bed side table broken window catches
Very central good location
Stayed in April 2024
Reviewed: April 5, 2024
Sarah
United KingdomIt's an old hotel, and it's nice that it has original features, but it's quite worn and smells musty.
The location is excellent, the staff are lovely. Beds are really comfortable.
Stayed in March 2024
Reviewed: April 4, 2024
Wendy
United KingdomThe hotel needs a little bit of updating but reasonable
The location cant be beaten. Right in the centre of Chester. Good value for money , staff friendly
Stayed in March 2024
Reviewed: April 4, 2024
Roberts
United KingdomCouldn't properly close the window and so it was a bit noisy at night.
Very central. The staff were helpful and kind.
Stayed in March 2024
Reviewed: April 2, 2024
Simon
United KingdomThe merlot red wine at the bar was off and had obviously been open a while.
Nice room.
Stayed in April 2024
Reviewed: April 1, 2024
Charlotte
CanadaBathroom was clean but could of used some sprucing up
They offered breakfast but we didn’t take it. Room was a reasonable size and very quiet. Staff was super helpful in locating a dinner place for us plus storing our luggage as we arrived too early. Location was exceptionally good. Easy to get to everything. Loved the cozy elevator.
Stayed in March 2024
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