Hotel feels a bit shabby

Stayed in April 2024

Little dated

Location

Stayed in April 2024

The facility esp no WiFi at rooms

Nothing much

Stayed in April 2024

Decor dated

Locality, size of room

Stayed in April 2024

We didn't try the food so can't comment on that.

The location is excellent. The staff were helpful and friendly. The beds were super comfy. The room was a good size and well equipped.

Stayed in April 2024

Bed was uncomfortable

Location was great

Stayed in April 2024

The beds were rather hard and breakfast was rather disappointing.

Close to Canary Wharf tube station and the 02.

Stayed in April 2024

Good and comftable stay

Stayed in March 2024

The parking was unclear and not helped at all by unhelpful and miserable staff at check in and out

The location worked for us at that time

Stayed in March 2024

Wifi everywhere! Not limited to room

Liked the decor in the room..simple, clean appealing.

Stayed in March 2024

Lack of customer service

The place has a good location but the hotel itself is old and needs a lot of maintenance, we requested to control the heat in our room and that haven’t done anything, lack of customers service

Stayed in April 2024

Free WiFi only on ground floor in communal area. Have to pay extra for wifi in rooms. £7 per day for wifi in rooms.

Big room. Nice view.

Stayed in April 2024

A member of staff calling me and shouting demanding I went to desk for no reason

Location parking room size and towels large enough to dry with

Stayed in April 2024

Never been in such a small room in all my visits.The dinner wasn't up to standard for the first time

N/A

Stayed in April 2024

No WIFI in the room. Had to be in the lobby to access Free WIFI. Otherwise, the hotel charges 7£ every day to have internet in the room. The fact that I have to tell front desk to fix the room daily. If you don’t mentioned since the beginning you’ll run out of toilet paper, towels, dirty cups etc.

Location. Super close to the Canary Wharf underground station and to Tesco market which is open 24 hours.

Stayed in April 2024

no clean, toilet is sometime no work. espaciaaly windovs too much dirty dont see the view.

view is good, common area is relax.

Stayed in March 2024

On arrival at approximately 6pm we decided to have dinner in the hotel on the 1st night and paid up front and given vouchers. Was told that dinner was served from 6.30 till 9. Despite the hotel having 2 restaurants, we wasn't made totally aware the vouchers given could only be used in one of them. Decided to go for early dinner e.g. around 7pm. Dinner was like a carvery but on arrival discovered that they had already run out of one of the meats (pork) and didn't have much of the other meat (beef) left. What was left was dry and tough. Not a great deal of other dishes to choose from and nothing seemed hot. Burners under crumble and custard servers had gone out so they were cold. Asked about if they had any other puddings and was told there was chocolate fudge cake but it was frozen - not much use!!! They eventually brought out some other puddings (cheesecake and tiramisu I think, plus a new crumble) and put new burners under the crumble and custard.

Staff friendly, request to open window dealt with promptly, breakfast nice and value for money. Location of hotel to transport links good.

Stayed in April 2024

No free wifi in the rooms

…

Stayed in March 2024

I think replacing old furniture will make the hotel look better otherwise nothing that I didn’t like

The receptionist called Racular went beyond and above to make my stay enjoyable as she displayed high level of professionalism. The atmosphere is very pleasant and I enjoyed my stay.

Stayed in April 2024

Decor desperate need for an upgrade which make the place look unclean .It's not a horrible hotel just very dated.he bar closes as a pub would so no night cap when i got home and room service stop's around 11pm.

The staff are very friendly and helpful. Its a Great location for the wharf and transport. Shopping in the mall which is close by with cinemas and lots of multi national cuisine.

Stayed in April 2024

BEWARE - WHEN THEY SAY "ROOM WITH A VIEW" THEY MEAN "ROOM WITH A WINDOW." Some ROOMS DO NOT HAVE Windows! If you get a window you don't necessarily get a view. Incredibly hot room (25 degrees in early April with outside temperatures about 14). There is no aircon. The fans are for heat, not cool. Slow check in.

Location and hotel generally good. Certainly good value for money.

Stayed in April 2024

To park the car was easy to pay for it was another story. It was so hard as the site kept crashing. Spent About an hour trying to pay for it. The room was so hot.It seemed to be stuck on 28.D. And as we was on. The eighth floor obviously couldn't open a window. Although the room was very clean, it was very shabby.Definitely needs updating. .

When we arrived, the receptionist was so lovely and friendly. The room was very large and clean. Upgraded by the receptionist which was lovely of her. Lovely bar area and The bar man was so attentive. Made the best cosmopolitan i've ever had.

Stayed in April 2024

Was tired

Location was excellent

Stayed in April 2024

no comment

very basic hotel … the price tell you…for London standard

Stayed in April 2024