Booked three rooms for a group six adults. Some rooms are still a bit dated but it did not spoil our stay. Nice hotel with a restaurant bar attached good food.

Great location lovely polite helpful staff. Our room 39 was large and very comfortable.

Stayed in April 2024

The hotel is in much need of a revamp. VERY DATED It felt like my granny's house 20 years ago. Nothing modern at all. Nothing like the website pictures at all.Sorry, there was WiFi...paint work was poor, decor awful, furniture plenty off but very dark and dated. Beds miss matched, and curtains didn't reach the window sills properly, so lots of light came in. Windows of poor quality as all noise travelled through very easily. Carpets felt and looked dirty. Able to hear other residents very clearly. I didn't know until after I booked that it was pet friendly which I didn't like but went with it and actually the animals weren't a problem as such but hairs and smell i didn't like. We didn't eat in the hotel for this reason. We were only at the end of the corridor from reception, but no phone was available for contact with reception. The key fob was a piece of wood, so we had to leave at reception as it was too big to carry with us. All windows in doors were very dirty with hand marks, etc, which was a shame as I felt this was an easy clean and the 1st thing I noticed on entry. The luggage storage room was just stuffed full of mess. I was glad I didn't have to leave my bag there. On 1 morning, there was an open door to another room across from us (15, i think), and our hearts fell as this room had a major face lift and looked really nice. It's much needed the rest of the way through.

IT WAS CLEAN. The fact that I was offered and able to pay for an early check-in. 12pm instead of 3 pm, but we arrived at 9 am due to early flight times to drop our bags in and were able to check in then as our room was ready. Staff were pleasant/helpful. We didn't pay much for 3 people for 2 nights, and due to my health, they were able to fit us into a ground floor room. Because our room/beds were clean and we were on a last-minute weekend, we made do. I definitely would not be returning for another stay unless major changes happen. Prices in the bar were reasonable. Good bus links to city centre.

Stayed in April 2024

Finding the entrance to the car park in the dark, and negotiating the pot holes

I stay here quite a lot, I like the small hotel feel. Casual bar that does good quality home cooked food. Staff always friendly

Stayed in February 2024

The heaters didn't work (didn't report this because luckily we didn't need them). Lighting in the room was terrible, it was dark and no main light available in the main area. The room was tired and had some areas of the decor needs attention. The toilet seat was wonky, fine once you were aware but if you sat on it without knowing you felt like you were going to fall off.

The staff are always very welcoming, the lunch and breakfast were excellent, we both had a good nights sleep. So all basic bases were covered well.

Stayed in April 2024

We had a superior room which was not worth the money. The mattress on the bed badly needs replacing. The rest of our party’s accommodation of double rooms much better value. Hotel could do with renovation and a good bit of maintenance

The bed linen and towels good. The night staff Menna, was very pleasant and accommodating. The house keeping staff were pleasant and efficient. One of our party left an item of jewelry behind in their room and we were notified straight away which was very impressive

Stayed in April 2024

WIFI didn't reach my room. Hotel was locked when I returned. No key provided, needed to phone reception.

Location was ideal. Plenty of parking.

Stayed in April 2024

Room was very aged with wallpaper and paint coming off the wall. First room smelt so strongly of air freshener that I had to move. Bed not overly comfortable

Average hotel. Staff friendly. Good location and parking

Stayed in March 2024

Bed was a bit low and small for a double.

Location and breakfast was a good quality.

Stayed in April 2024

A bit dated and the TV was tiny and not in a suitable place. Bed linen did not fit on bed properly and side light did not work

The hotel was comfortable, staff friendly.

Stayed in March 2024

Noise from road traffic at the front of the property was bad and made it difficult to sleep. on a previous stay we had a room at the rear of the hotel which was a lot quieter.

There was a good selection on the breakfast menu.

Stayed in March 2024

Room was very tired! Everything clean but really dated and basic. Carpet and divan base looked like they had been around a very long time. On two occasions I had to ask reception to help unlock the bedroom as there was a “technique” to unlocking the really old door lock.

Breakfast was excellent for the price. Staff at checkin and at breakfast were very accommodating and welcoming. Very helpful. Location was good, easy to get into town centre for meeting on the morning, but prices were lower as not in city centre. I had everything I needed but the room definitely needs a refurbishment soon, all lovely otherwise. Free parking, plenty hot water.

Stayed in March 2024

Shower curtain to shower which leaked onto the floor.

Room was quiet despite a noisy bar and lounge; Comfy bed, good breakfast and Vegan option was available, also I was able to get gluten free as I am a coeliac.

Stayed in March 2024

Rooms Could be more modern

Near to where I needed to be

Stayed in March 2024

Rooms a bit grubby, could do with a coat of paint, noisy bar area below rooms

Good location, reasonable value, very good breakfast, very dog friendly

Stayed in March 2024

Cracks in ceiling and walls Decor very dated and worn

Clean linen. Tidy good spaced room

Stayed in March 2024

Breakfast was very good and staff I spoke to very friendly

Stayed in March 2024

No negative comments

Nice Bar Friendly staff Close to Birmingham Airport.

Stayed in March 2024

Room was a little dusty and needed a bit of tlc in the bathroom.

Good location for our needs.

Stayed in March 2024

The room just needed a full length mirror!

Clean spacious good location

Stayed in March 2024

It was all good

Staff very friendly food very nice and everything we needed was in the room

Stayed in March 2024

The room was above the bar, and with a dog it was not ideal. Noise was quiet at 12, which was good, but the dog still didn't settle. The mattress was too soft, and the slightest move was noisy. The room was too hot even after opening the window as you couldn't turn the heating down below 3.

Location from M42 is perfect and also easy to get to the NEC.

Stayed in February 2024

Needs to be cleaned up and painted on the outside not nice to look at as you arrive for the first time

Rooms were nice and clean, staff very helpful

Stayed in February 2024

Have to agree with many of the other comments that some areas and rooms do seem a bit tired and in need of some attention. We were first of all given the keys to a room which clearly hadn't been cleaned after the last guests, and the lady on reception was very apologetic and quickly gave us keys to an alternative room. Unfortunately this room - whilst spacious and with a very comfy bed - was an example of the above. Deep imprint of an iron mark on the carpet, tiny bits of wallpaper peeled off in a number of areas, gap of several inches on the lower bathroom door and a stale sort of odour in the bathroom.

We weren't actually going to eat here but ended up doing so and it was the experience in the restaurant that has given the hotel overall a better review. Staff were obliging and pleasant and also the food prices were very reasonable as even though it was a busy Saturday evening, several of the dishes on the menu were a third off in price and some other things discounted if you got two of them. Food was also really good as was the atmosphere. There's also a very nice reading/library area at the top of the stairs which looked cosy and had a selection of books.

Stayed in January 2024

Our desserts were burnt and not sure why it was served otherwise the meal was lovely and when pointed out they happily removed the dessert from the bill. We were running late for the table reservation and didn't like how they repeated knocked on the door every 5 mins it wasn't a nice experience as I had already stated they could cancel the booking if they couldn't wait 5mins. This wasn't a great start to our dinner but didn't ruin it either. Our server was pleasant and accommodating.

The pork steak we had for our valentine's dinner was exquisite. The bath in the middle of our room was very romantic and a key feature!

Stayed in February 2024