Loud music for a wedding until 11pm felt like I was in a night club

Nice property fit the description

Stayed in March 2024

Lack of heating in public area, never really cold but neither were we comfortable warm. Some furniture and fittings getting to the end of their working life. Stained chairs and carpet in main dinning area. Getting the pool back in service is a must.

History, staff and locaruon. Ease of getting into Canterbury and other tourist attractions

Stayed in April 2024

Price of beer & rum. Didn't eat here, so I can't comment on that

Beers a little expensive, expect I suppose, lodge was clean, tidy, comfortable & warm, there are signs of its age here & there, quite well maintained overall. Price was pretty much comparable with a 3 night stay in the holiday inn or premier inn with so much more space & comfort 2 bathroons too, if we are ever in the area again probably the first place we'll look to stay, centrally located for all what we wanted to do over the 3 days we had in kent.

Stayed in April 2024

A fuse blew in the room late in the evening which meant we couldn't watch television or use the kettle or heater, so by the morning the water was on the cold side, although we actually didn't mind a cold shower. I'm sure had we gone down to disturb the front desk staff, they would have tried to repair the fuse, but we chose not to get dressed again and do that, and just went to bed. Admittedly, we didn't realise that meant we wouldn't be able to take advantage of the delicious tea, coffee and biscuit assortment that was available for an in-room breakfast the next morning because we couldn't boil the kettle, but that simply made the superb breakfast all the more welcome. The telephone in the room wasn't connected, otherwise we could have used that. The pizza option in the restaurant was a little disappointing, but the rest of the menu was first class. It was also a little disappointing to find that the pool was out of service. We shall certainly come again when it's up and running again and enjoy a swim.

The linguini was superb! The Kitchener Room was amazing! The front desk staff were friendly, welcoming, informative and helpful. We are definitely planning to revisit. It was a wonderful stay! The children loved the tennis courts and the Easter-themed trail in the grounds. The front desk staff told us about Lord Kitchener, who bought the house in 1911, and we enjoyed the connection to history that made the stay all the more special. The nearby attractions of Canterbury, Deal and Dover Castle were also fantastic. All in all, it was a fantastic mini-break!

Stayed in April 2024

leaving at 10 am...11 would be more relaxed..the pool for our second time visit was closed...should be reflected in the price! our front door wouldn't open and there were no oven gloves

the setting

Stayed in April 2024

Not many activities available for children.

Bright and spacious

Stayed in April 2024

The property was conveniently located for our needs and allowed us to be able to stay all together.

Stayed in April 2024

The lodge was a wreck and had numerous faults and issues. For somewhere supposedly a premium resort the standards of the lodge was appaling. The lodges are desperately in need of renovation. I’m amazed that none of the issues within the lodge were picked up on preparation. A travelodge would have been better for half as much cost

Location

Stayed in April 2024

Heater in our room could not be switched off.

The building and the surrounding grounds. The grand entrance hall, with its historical paintings. Dog friendly. Comfortable bed.

Stayed in March 2024

A few v minor issues easily sorted. 1) no tissues in room. Could do with a bin in the main area. 2) would like to see less single use plastic -eg shower & shampoos in fixed larger containers & grab handle in shower 3) fresh milk promised by using card on door but none delivered .

Very comfortable accommodation, good food, attentive staff and beautiful location. Newly refurbished rooms excellent.

Stayed in April 2024

Overall lovely but some rough edges behind the scenes - so not quite top notch.

Stayed in April 2024

Everything was fine.

It's a lovely setting. Very peaceful and relaxing. The lodges have lot's of space with good facilities.

Stayed in April 2024

Golf course onsite

We got upgraded the room was excellent

Stayed in March 2024

Breakfast wasn’t served until 8 00. We had to leave at 7 15.

Good location. Spacious

Stayed in March 2024

Nowhere to hang or place towels etc whilst showering . Perhaps a small unit or hooks near the shower!

Spacious roome; large comfortable bed. Lovely views over the golf course Good food for evening meal and breakfast. Friendly and helpful staff

Stayed in March 2024

Nothing

Clean and comfortable

Stayed in February 2024

Lack of staff arrived no one at desk had to go find them and same when we left

Enjoyed the quiet location and the room and view out window

Stayed in March 2024

It is a shame the leisure facilities had storm damage we wish to return back once that has been fixed

We liked our breakfast, delicious and also all staff very friendly professional, relaxed and helpful

Stayed in March 2024

We were told just before our attendance that the pool was closed, which wasn’t a big issue but at 7.45am hammer drilling woke both rooms up. That time is unreasonable time to start work in our opinion.

Lovely venue

Stayed in February 2024

Food was very nice in restaurant.

Stayed in February 2024

Room always freezing cold even with heaters on Additional heaters was provided but with everything running together the electricity kept tripping. Perfect warmer weather stay but if it’s cold pack warm clothes for the room And pool out of order is a big disappointment

Bed was comfortable lots of nice touches left in room ie gin, cookies, freshwater Breakfast was really good lots to choose from 10/10

Stayed in February 2024

Noticed this time a few things in lodge were a bit tired…

Lovely place and we have been before. This time breakfast was not included which was my error and really disappointed swimming pool out of order (we were told). We love staying here as the staff are amazing and the food and drink are fab.

Stayed in February 2024

Weather

Lodges were excellent

Stayed in February 2024

No lifts

Interesting architecture

Stayed in February 2024