Belgrave Road, Torquay, TQ2 5HQ, United Kingdom
Based on 118 B&B reviews
6.6Cleanliness
7.2
Comfort
7.1
Location
8.6
Facilities
6.4
Staff
8.8
Value for money
6.9
Free WiFi
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 October 2022
Julie
United KingdomThe room was very dated and could have been warmer. The windows were running with condensation. Curtains barely fitted so privacy poor as overlooked the car park. Security could be an issue. Overpriced room in my opinion
The linen was Clean and fresh and lovely hot water. The member of staff was friendly and helpful
Stayed in October 2022
Reviewed: 20 September 2022
Adrian
United KingdomIt's exactly what it says on the tin ! Just a place to crash for a night out. The plug socket was on the headboard !!
Easy to walk into town or grab a cab
Stayed in August 2022
Reviewed: 18 September 2022
John
United Kingdomneeds a serious revamp
convenient to Torquay
Stayed in August 2022
Reviewed: 9 September 2022
Georgia
United KingdomDouble glazed windows to shut the noise out more I guess
Breakfast was lovely! The host was such a lovely welcoming man. Room was fine, although loud due to people coming back from town during the night but it was a Saturday night I guess!
Stayed in September 2022
Reviewed: 29 August 2022
Bogdan
United KingdomThe scent in the room. It was a peculiar smell, not sure what exactly.
The actual manager of the hotel. Funny and helpful person. And his 3 young boys are super adorable.
Stayed in August 2022
Reviewed: 29 August 2022
Fasoli
United KingdomVery deserted, could be updated, such a big hotel and so much space. Hardly anybody in there.
Good location, friendly staff.
Stayed in August 2022
Reviewed: 29 August 2022
David
United KingdomThe room was noisy as it was opposite a pub over the road
Stayed in August 2022
Reviewed: 29 August 2022
Kristina
United Kingdomwe didnt have hot water in our shower and the wifi signal was not the best
good location, friendly staff, breakfast was included into the price
Stayed in August 2022
Reviewed: 25 August 2022
Carol
United KingdomThe hotel was very outdated definitely in need of a refurb. The facilities were very poor. The breakfast was early and wasn't offered a menu just told it was full English. The bar was very poor,
The host was very polite and friendly. The bed was comfortable
Stayed in August 2022
Reviewed: 18 August 2022
Trudie
United KingdomThe room was just very tired looking. Bedroom furniture was tatty at best, one of the sockets didn't work and the bathroom door handle was loose. All small things that could easily be improved, but it is a big hotel, just needs a bit of tlc
We were upgraded to a Sea View room on arrival, which was nice. Location was perfect for us, with a nice pathway from the hotel down to the sea front too. Breakfast was ample
Stayed in August 2022
Reviewed: 18 August 2022
Abdul
United KingdomBeds mattresses had springs sticking out and carpets needed cleaning, you can smell dampness in rooms.
Location very good and customer service was excellent.
Stayed in August 2022
Reviewed: 10 August 2022
Zabair
United KingdomCleanliness could have been better, terrace needs a wash and carpets also need a clean.
Breakfast was lovely and host was attentive.
Stayed in August 2022
Reviewed: 4 August 2022
James
United KingdomWe know the owners have not had the hotel for very long, and they were trying their best so we have taken that into account with our answers. It ww
The breakfast we had was good, we would have liked a bigger choice.
Stayed in August 2022
Reviewed: 3 August 2022
Stephan
United KingdomWell organised.
Stayed in July 2022
Reviewed: 1 August 2022
Steph
United KingdomCould have done with a lick of paint
Was in a good location
Stayed in July 2022
Reviewed: 26 July 2022
Elaine
United KingdomTorquay itself was looking jaded
Breakfast was very good . Henry went out of his way to make sure everybody's needs were met, the location was superb .
Stayed in July 2022
Reviewed: 25 July 2022
Austin
United KingdomMy knees don't work so well these days so a lift would have been nice.
I have stayed at the Marquis hotel several times when visiting Torquay. The location is very good being close to the sea front and the Princess Theatre. The manager is very friendly and helpful and I did like having a good sized waste bin in my room. The last few hotels that I have stayed in provided waste bins more suited to a dolls house.
Stayed in July 2022
Reviewed: 22 July 2022
Sharon
United Kingdomit’s a bit dated and quite big, looks like its a big job to maintain.
Amazing location, lots of spaces on their car park.
Stayed in July 2022
Reviewed: 12 July 2022
Jean
United KingdomStaff exceptionally friendly and helpful
Stayed in June 2022
Reviewed: 11 July 2022
William
United KingdomHotel a bit dated, coukd do with some loving care. Not that I looked for faults, but behind the side tables dirty and dusty. Room comfortable, but as said dated, plain room. Bed could do with new matress. Towels in public toilet. Lovely building, but could do with some work. Pity about the garden well lack of plants to make it welcoming
Was made very welcome. Treated well by the manager.
Stayed in July 2022
Reviewed: 3 July 2022
Stephen
United Kingdomdated property and we were moved to a family room because of a problem with a plumbing issue we had in the room we booked.
the manager was welcoming and very helpful with the issue we had when we arrived and was rectified efficiently.
Stayed in July 2022
Reviewed: 6 June 2022
Trish
United Kingdomit was an old building in great need of a refurbishment .
the host was very friendly , buffet breakfast was excellent.
Stayed in June 2022
Reviewed: 6 June 2022
Francombe
United KingdomShower in room not hot,windows could do with double glazing in rooms on road side of hotel,decor could do with updating
Excellent host,great breakfast and comfy bed
Stayed in June 2022
Reviewed: 5 June 2022
Karoline
United KingdomEverything was good.
The Manager was very helpful, nothing was to much trouble for him. location was exceptional and our room was clean and tidy with a sea view.
Stayed in June 2022
Reviewed: 5 June 2022
Mary
United KingdomCooked breakfast was good but it could have been warmer. Also more choice with fruit IE there was only grapefruit and also cereals and yogurt would have been made a better choice for breakfast if you did not want the cooked breakfast which as I sad was good.
Henry was very polite, friendly and efficient also very knowledgeable on locations around Torquay.
Stayed in May 2022
Groningen, Netherlands
Fès, Morocco
Portariá, Greece
Hawthorne, USA
České Budějovice, Czech Republic
Gallipoli, Italy
Carrara, Italy
Egilsstadir, Iceland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content