Princes Street, Edinburgh, EH1 2AB, United Kingdom
#52 of 166 hotels in Edinburgh
Guests' ChoiceBased on 1198 hotel reviews
8.4Cleanliness
8.9
Comfort
9.1
Location
9.5
Facilities
8.5
Staff
9.2
Value for money
7.5
Free WiFi
8.2
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End of dialog contentReviewed: 15 April 2024
Carla
SwitzerlandI had to go to the front desk twice and insist.
the final response of the front desk when we thought the room we were given was not the one we paid for. It was probably the smallest and darkest room in the hotel, with views on rubbish and car park. Certainly not 30sqm as advertised. As the hotel was full, we were given the Conan Doyle Suite.
Stayed in April 2024
Reviewed: 5 April 2024
John
IrelandBreakfast too expensive
Excellent staff
Stayed in April 2024
Reviewed: 1 April 2024
Antonio
United KingdomMy room was booked to have BIDET but didn't have one. Don't laugh. Lol. It's quite important. 😆 🤣. I have four bathrooms in my house and they all are crowded with bidets!! That is a criteria!!
The location was great and the breakfast plus the staff were marvellous 👍 😀 👌!!!
Stayed in April 2024
Reviewed: 26 March 2024
Kai
United KingdomSome parts of the room look somewhat dated. Very small print though.
Staff, location, and facilities (spa/bar) were all excellent. Great suggestions for restaurants from the concierge team.
Stayed in March 2024
Reviewed: 18 March 2024
Paul
United KingdomBuilding is old so large and floors can creak but that can’t be helped and didn’t really detract from our enjoyment.
We were welcomed and given an upgrade and a free breakfast and treated for an occasion. It’s a beautiful hotel and was a lovely experience.
Stayed in March 2024
Reviewed: 11 March 2024
Heather
GermanyNothing!
Hotel was perfectly situated in the main city center. Very easy to visit the surrounding areas
Stayed in March 2024
Reviewed: 5 March 2024
George
United KingdomNoise in corridor due to proximity of the service room no other issues
Breakfast was excellent Room was good but near a service room so was a bit noisy at certain points in the trip staff were very attentive and friendly
Stayed in February 2024
Reviewed: 24 February 2024
Michael
United KingdomNoisy room and had to be moved, Not the most comfortable bed.
Very friendly and helpful staff. good location
Stayed in February 2024
Reviewed: 22 February 2024
David
United KingdomHot water sometimes lukewarm.
Stayed in February 2024
Reviewed: 21 February 2024
Dean
CyprusSome of the prices ie afternoon tea for 2 -£120, that is just ridiculous. Breakfast £75 for 2 - we would of loved to eat at the property but the prices were well out of our range.
The staff were really really friendly, they couldn’t be more helpful/polite.
Stayed in February 2024
Reviewed: 19 February 2024
Emma
United KingdomThere are parts of the hotel which feel a little tired. The Spa really needs some work and is dirty in places. The room had only 2 plug sockets. Really tricky for chargers and hairdryers etc. Housekeeping didn’t service our room during the day so after a long days sight seeing coming back to a messy room was disappointing- we had to vacate the room to allow them to clean it. A real shame. Service was poor in the bars and Peacock Alley - I think they are understaffed. The afternoon tea was not freshly made with sandwiches which had clearly just been removed from the fridge resulting in cold, dry sandwiches. The cakes were really cold too. Really disappointing
A gorgeous hotel which is in a great location. Helpful concierge and front desk staff. Room was lovely and large. Highly recommend Grazing restaurant and the breakfast was amazing
Stayed in February 2024
Reviewed: 19 February 2024
Kashif
United KingdomMy wife and I were underwhelmed by the spa facilities and the layout of the room where the tv was facing the door.
It had a very grand feeling about it. We were given a little welcome package and were upgraded to a King Suite as we were celebrating our anniversary. All the staff were amazing and friendly and would recommend to family and friends.
Stayed in February 2024
Reviewed: 19 February 2024
Gary
United KingdomThe property was exceptional. But whenever we encounter a room advertised as a “double bed” that turns out to be two single beds pushed together - we have an issue with comfort. A standard double bed would have been much more acceptable.
The whole experience was exceptional. The history of the building was of interest and the staff made us feel welcome at all times.
Stayed in February 2024
Reviewed: 16 February 2024
Paul
United KingdomDean Restaurant
lovely
Stayed in February 2024
Reviewed: 12 February 2024
Alistair
United KingdomThe room was cold, but staff kindly provided an electric heater.
The staff were fantastic - welcoming and very helpful. The location couldn’t have been better. Great selection at breakfast.
Stayed in February 2024
Reviewed: 11 February 2024
Philip
United KingdomThe room was very cold and took 20 hours to warm up and the bathroom was cold during the whole stay, we requested extra blankets to keep warm and it took 3 requests and 8 hours before they arrived, as we only stayed for 2 nights this became an issue on the overall stay.
Breakfast was great People were lovely Facility was historical and really interesting We were given an upgrade and it was really appreciated as it was a bigger room
Stayed in February 2024
Reviewed: 11 February 2024
Neil
United KingdomI went to the hotel to watch scotland France. Whe. We got back there was no room in the bars and were told we could not get a drink. When we
Fab location
Stayed in February 2024
Reviewed: 8 February 2024
Jonathan
United KingdomShower in the room went cold in the morning.
Breakfast was fantastic, really very very good.
Stayed in February 2024
Reviewed: 8 February 2024
Michael
United KingdomCost
Service
Stayed in February 2024
Reviewed: 4 February 2024
Ells
United KingdomPool area is tiered and a bit dirty. Poor quality for price of hotel. Air con in room so loud we couldn’t use it meaning we couldn’t heat the room up.
Bed very comfortable, staff very kind. Room quiet and dark at night.
Stayed in February 2024
Reviewed: 1 February 2024
Helen
United KingdomRoom was not as advertised
We treated ourselves to a “posher” hotel than we usually have, customer service was five stars!
Stayed in January 2024
Reviewed: 1 February 2024
Mark
SpainBar closed early. No residents bar.
Almost everything. Door man was particularly friendly and informative.
Stayed in January 2024
Reviewed: 29 January 2024
Gerry
United KingdomFood cold overcooked tea cold. For £76.00 we expected something better.
Hotel superb only down side was breakfast.
Stayed in January 2024
Reviewed: 20 January 2024
Graham
United Kingdomdouble room very small!
Location great! Room double room very small but clean and well serviced breakfast very good.
Stayed in December 2023
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