A1247 Southend Arterial Road, Burches, Pipps Hill, Basildon, SS14 3AE, United Kingdom
#13 of 24 hotels in Basildon
Guests' ChoiceBased on 1851 hotel reviews
5.9Cleanliness
6.6
Comfort
6.6
Location
7.4
Facilities
6.2
Staff
7.9
Value for money
6.5
Free WiFi
6.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 28, 2024
Frederick
United KingdomLeft over Tissues...
Just the location left
Stayed in March 2024
Reviewed: March 18, 2024
Julia
United KingdomRoom was too warm and decor needed updating as it was a bit shabby but to be fair it was good value. TV didn't work in room but wasn't an issue for us.
Staff were welcoming, breakfast was good.
Stayed in March 2024
Reviewed: February 17, 2024
Valeriu
United KingdomThe location of the hotel is next to a very busy and noisy road. A bit expensive for a 2 star.
Stuff was fri8 Room was clean and tidy.
Stayed in February 2024
Reviewed: February 16, 2024
Stephen
United KingdomSome noise from resident guest rooms
Good location for my trip and the staff were excellent
Stayed in February 2024
Reviewed: February 7, 2024
Peter
United KingdomBathroom fan (15) was like being on flightpath and wouldn't go off fir 3 hours.
Location 5 mins from the job. Floodlit carpark good.
Stayed in February 2024
Reviewed: January 29, 2024
Laurence
United Kingdomhotel is scruffy
staff were great & informative
Stayed in January 2024
Reviewed: January 24, 2024
Alan
United KingdomTo much noise from next rooms and there seems to be a social housing element to the place.
Location
Stayed in January 2024
Reviewed: January 15, 2024
Douglas
United Kingdomcigarette butt in tea cup and lighter on the floor in a no smoking room
Location good
Stayed in December 2023
Reviewed: January 10, 2024
Sharon
United KingdomI didn’t like the motel style rooms, for sleeping, didn’t feel safe.
It was near to granddaughters audition site
Stayed in January 2024
Reviewed: January 6, 2024
Graham
United KingdomThere was a smell from the bathroom
It was quiet. Not too far from where we was going
Stayed in December 2023
Reviewed: January 1, 2024
Penelope
United KingdomI had to ask for a working TV remote and some sachets of tea and coffee (they didn’t have hot chocolate). No extra blanket/cover. I was cold and had to use my coat on the bed. Breakfast was not included . They took a deposit which is costing me bank interest until it is returned.
Relatively cheap
Stayed in December 2023
Reviewed: December 31, 2023
Joanne
United KingdomNo complaints
Helpful staff on every occasion and lovely breakfast
Stayed in December 2023
Reviewed: December 27, 2023
Christian
ItalyThe room looked dirty especially the rug/carpet
Stayed in December 2023
Reviewed: December 3, 2023
Carol
United KingdomVery basic room that needs an update
Location good although next to a main road so can be a bit noisy. Staff nice.
Stayed in December 2023
Reviewed: December 1, 2023
Robert
United KingdomSmell of cigarettes from the lower room Coffee in the room isn't the tastiest it's not good at all, just use nescafe.
It's a room for the night cheap and cheerful
Stayed in November 2023
Reviewed: November 13, 2023
Matthew
United KingdomBooking.com had the room at £167 for 3 people . But was hit with a 3rd person charge which brought the bill upto £197. But it wasn't mentioned on the information. Not happy . 2 beds and a mattress on the floor
It was in a great location and staff were very helpful
Stayed in November 2023
Reviewed: October 30, 2023
Modara
United KingdomClean less, price is too high for the quality of the rooms
Stayed in October 2023
Reviewed: October 28, 2023
Gary
United KingdomThe accommodation suited purpose for my over night stay, nothing to report on dislikes.
My stay was very brief (5 hours) so cannot really say what was good or not. Didn't use the shower or the WiFi, bed was comfortable and the parking up was easy.
Stayed in October 2023
Reviewed: October 19, 2023
Carole
United KingdomFelt a bit run down
Very convienant location
Stayed in September 2023
Reviewed: October 7, 2023
Jonathan
United KingdomConvenient car parking. Friendly chef in the kitchen - Isaak. Lovely breakfast
Stayed in September 2023
Reviewed: September 28, 2023
Beth
United KingdomThe bed needed a new mattress, which was harder. I had a hard time sleeping. Too noisy (by the highway), but it couldn't be helped.
Breakfast was good and nice to have coffee in the room as well. The room was fine, a little "old," but it was cleaned every day well. The bed was too soft for me. I had a back ache most days.
Stayed in September 2023
Reviewed: September 24, 2023
Katarzyna
United KingdomWasn't very clean, especially the bathroom. Mattress had stains.
Location
Stayed in August 2023
Reviewed: September 24, 2023
Tynan
United KingdomThe racket from a nearby room...
Reasonably comfortable bed, hot water, shower ok. Clean towels.
Stayed in August 2023
Reviewed: September 12, 2023
Lalf0598
United KingdomBreakfast
Location
Stayed in September 2023
Los Angeles, USA
Clarence, USA
Sibiu, Romania
Parikia, Greece
La Habra, USA
Warnemünde, Germany
Sils Maria, Switzerland
Oia, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content