I didn’t appreciate being woken at 12.15am by the bar manager to be told that some of our group didn’t pay the tab when we left the restaurant in the evening. After explaining that we paid individually when we ordered food, and I had the bank statement show proof I was told they would go and check. Another phone call, and awoken AGAIN at 12.45am to say the manager had spoken to the bar staff and could see the mistake THEY had made, and that they were new staff. Broken sleep after a considerable drive to get to the hotel in preparation for a long day working at Trac Mon race circuit the following day wasn’t appreciated, and little in the way of apology. Perhaps staff should check the FACTS prior to accusing a group who’d spend in excess of £300 on rooms and food for a single night that we’d not paid a bill. Poor show if I’m honest, and I’d probably not stay there again even though the rest of the stay was acceptable and a perfect location for many visits to the circuit over the season.

Fantastic welcome, great room and the food was superb.

Stayed in April 2024

The room is quite dated - looks like they are renovating gradually. The bathroom needs an overhaul, the fixtures are old and there are cracks and mould that cannot be cleaned off. The shower didn't work.

Location is great for visiting Bangor. Nice walks to the straits. The bar is lovely though I didn't eat there as there was a funeral happening the first night and it was off limits but the menu looked good.

Stayed in March 2024

Our first room had an adjoining room but there were people staying in there but as only a internal door separated us it sounded like they were in the room with us, but they changed rooms for us for the rest of our stay! The property is very dated and could definitely do with a make over but for the price you can’t really complain! Breakfast could do with an improvement, but wasn’t terrible!

The location was perfect, the staff were absolutely wonderful and so helpful! Nothing was too much to ask for them! We climbed snowdon and got back to the hotel around half 8! We ordered food and they delivered it to our room, food was amazing!

Stayed in April 2024

Facilities were slightly below the standard I would have expected for the price.

Friendliness of staff, very helpful and willing to offer evening meal and breakfast even at late notice.

Stayed in March 2024

Quirky. Bathroom was dark and dingy. Room was outdated, tired and in need of a refurb (both decor and furniture). Bed had header and footer making it very uncomfortable for anyone above medium height.

Staff, bar area, didn’t have food but breakfast looked nice.

Stayed in March 2024

Nothing really time for a face lift but then the price will change , you can’t have your cake and eat it😊👍

Location

Stayed in March 2024

Bedroom was noisy with music from bar. Hate a shower curtain! Adjoining room was a bit odd!

Lovely staff, nice ambiance in the bar/restaurant

Stayed in March 2024

1. You’re warned that the room key card might stop working if in close proximity to your phone, however, staff were quick to help out so an easy fix 2. TV remote seemed to not work well 3. WiFi connection wasn’t as good. No signal to use your own 4G/5G 4. Could use a side table by the plugs

1. Amazing staff - very helpful 2. Great location - easy to find, close local trails and other walks/attractions 3. Pleasant surrounding area 4. Free parking with available spaces even when arriving late in the evening

Stayed in March 2024

rooms had to have 3 before 1 was suitable

friendly staff good location

Stayed in February 2024

Door would not lock tidy. Electronic locks didn’t work and could pull the door open without using the card.

Good authentic feel to the hotel.

Stayed in February 2024

I remember this hotel from the 90s and it was one of the best hotels for miles around. Unfortunately it has not seen any investment in rooms since the 90s by the looks of it. Also didn’t help that there was no hot water available in the morning! I ran the tap for ages but none was coming through, even though the heating was on?! I didn’t have time to report it and wait for someone to fix it.

Ideal location just off the A55

Stayed in February 2024

No Tv in the room. Not enough milk sachets left in the room

Value for money

Stayed in February 2024

The noise. We got told on arrival there was a party at which the music would be on until midnight. I felt like I was in the party myself. I could hear every word to every song. The room we were in had no lamps and the lighting was not great. The shower literally sounded like I was taking off in a jet engine and I’m sure would have woken up the next room. The pipes for the central heating for the building was in our room and everytime someone put on hot water the pipes rattled.

The location was very decent for some stunning places in Wales. Very easy to get to. Free parking. Bed was comfy. Although the decor throughout was dated, everything was clean. It was very cheap.

Stayed in February 2024

It was fine but rooms need a lift

Location staff

Stayed in February 2024

didn't sample the breakfast as we weren't told it had to be booked on the previous night (we were out of season, though) morning staff gave us some good options for eating out.

room was clean and warm but lacked a stand-up shower or heated towel rail. (The towel rail was loose on the wall as well)

Stayed in January 2024

Staff hiding. Being served breakfast by the cleaner who hadn't a clue . While the waiter was elsewhere. No juice or cereal or anything. Everyone seems to be hiding in the kitchen.

Location

Stayed in December 2023

Out of date decor needs updating .

Location was good

Stayed in September 2023

No control over heating, cold first night, hot the next. Ran out of loo roll. Key card kept not working.

Cheap, close to places we wanted to go. Food was good.

Stayed in November 2023

Beds and mattresses were old and squeaky so an update would be nice

Good quite location

Stayed in November 2023

The room was comfortable, breakfast was lovely, my only issue, I couldn't get the TV to work, but used my phone instead, the WIFI was great.

Stayed in October 2023

Needs a bit of refurbishment in certain areas.

Nice and clean. Helpful staff. Nice location.

Stayed in October 2023

The doors BANG. They are on closers and if you are asleep and other people let them close by their selves it’s loud and disorientating, once you work out it’s a door or three, then it’s ok. The heat in our room stopped at the bathroom, nothing in the room itself, it was cold. The stairs, there’s a lot in small stair case runs and my mum and husband have bad knees, but there again I think it was because we had a dog. Some of the reviews, I read mentioned bad mattresses, so feeling the springs I slept on the duvet, probably why I was extra cold haha, my mum who hadn’t read the reviews, had a great nights sleep, she said the spring mattress was old but absolutely fine and it was lovely to get into a clean comfortable bed, she was too warm, but opened her window. My husband basically passes out when he goes to sleep, so had nothing to say but great shower!

We were staying 1 night and it was close to Britannia Bridge and my husband wanted a stop that was just on Anglesey. It’s nearly on top of the Britannia Bridge lions that are fab. We had a dog, so you could not expect the best rooms, but they were clean and acceptable. Staff were friendly, but we did not say much other than hello and goodbye. One night is not a fair viewpoint.

Stayed in October 2023

The Hotel is very dated in parts and rooms need updating but apparently this is being done in stages. Our room was very basic, had to ask for a bedside lamp. Bed was very worn and we asked to change the mattress but they didn't have any spare. We got offered another room but we were only there two nights so managed with extra duvet over mattress.

Location, dog friendly, staff were very accommodating, bar and restaurant was good. Food was lovely

Stayed in October 2023

WiFi was really bad - couldn't work online which was a bit stressful. Walls are thin so you can hear everyone moving about - but I guess that's part of the charm of an older building.

Staff were very friendly and helpful. It is perfect for a budget hotel, clean rooms, hot water and peaceful.

Stayed in October 2023