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Reviews of Castle House Hotel 3 stars

28 Castle Street, Canterbury, CT1 2PT, United Kingdom

#16 of 27 B&Bs and Inns in Canterbury

Guests' Choice

Review score

Based on 1177 B&B reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 28 March 2024

    7.0
    Little renovation and they could make the property really nice.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The beds were too old noisy. Locks are old fashioned. Breakfast was continental I understand but could add more things that come in continental.

    Location is good, nice garden. bathroom were clean.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Great location
    • Leisure trip
    • People with friends
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Great staff and comfortable, clean rooms. Typical English Guest house with all the quirks and charms we've all come to love. Great location and good parking. Quiet, despite being close to a major roundabout. Continental breakfast was more than sufficient.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very comfortable stay in a great location to explore Canterbury
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The dining room was quite small for breakfast. But it was still a lovely breakfast spread

    The location was brilliant, very close to the city centre (about 10 minute walk) and parking was very useful The room itself was very comfortable

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Canterbury
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location

    Stayed in February 2024

  • Reviewed: 23 March 2024

    9.0
    Great value, comfortable stay in perfect location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Just a tiny thing. Music playing in the bar could be heard in our room but did go off early and to be fair when I mentioned it I was told they would turn it down if I asked.

    Lovely location for an old property in an historic area. Right in town centre. Great continental breakfast. Lovely and clean. Comfortable bed.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The room was light, bright, airy and spacious. The huge double bed was the most comfortable bed we've slept in. The position was perfect and there was ample parking.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast room a bit cramped

    Great location really helpful staff

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Just a fab relaxing break great value for price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All good

    Great location great staff great breakfast

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Close to town centre staff friendly and helpful
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wouldn’t say didn’t like needs springing up

    Location sizes of rooms

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is great, carpark is a bonus, lovely clean room which was very quiet. Staff all great and good breakfast. Would definitely stay here again.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    We had a comfortable stay at The Castle Hotel, with friendly, attentive staff and in a great location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, it was all grand.

    Perfect location and our room was surprisingly quiet for such a central location.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Lovely building
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We were extremely politely explained to that there is no cooked breakfast option as it is a listed building hence cooking and log fires are not allowed but being honest a cooked breakfast is a treat for most of us when we stay away so that was a little disappointing. Would struggle to fault anything else.

    Friendliness of all staff. Secure Carpark. Big room. Comfy bed. Location.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    A lovely break. I’d recommend and re visit the castle hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Tv on the small side. The pull in the bathroom light was missing. Not a major issue but it could be fixed in 5 minutes

    Good location. Parking available. Breakfast was lovely

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Value for money.
    • Leisure trip
    • People with friends
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The beds were a bit too firm for my liking, but that's a personal preference.

    Lovely hotel at very reasonable rates. Staff were friendly and it was very clean. Just a short walk from the high street and Canterbury Cathedral.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Stayed here before do new what to expect and was not disappointed
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    My colleague would have preffered the option of a cooked breakfast .Otherwise no issues at all .

    Location great for purposes of visit (working in area) Easy walk into town for meals in evening .My colleague had an issue with His TV but this was quickly resolved by staff.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean comfortable room, friendly and helpful staff. Would highly recommend staying here.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    9.0
    The hotel made it a great weekend break.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The TV could do with being updated.

    Excellent location close to the city centre. Very quiet in the room despite a busy road outside. Very good breakfast with lots of choices.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    7.0
    It was a lovely short stay, I would like to come back as the staff were lovely too.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some superficial visible damp patches on the wall, fan in my room was missing the top prong so was unable to use.

    It is beautiful, lovely location, lovely sized room. Lovely shower, breakfast had a really good selection.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Great location with great staff.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights

    Small television but, that is just very insignificant!

    Helpful, welcoming reception staff. On site free parking. Small but lovely residents bar.

    Stayed in January 2024

  • Reviewed: 22 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had no issues, we will definitely stay here again if we're ever back in Canterbury!

    The staff was very friendly and helpful, from check-in to check-out, including breakfast service. The location was perfect, very close to the train station and to the city centre. Room and bathroom decent size, very comfortable and clean. Plenty of food at the breakfast buffet.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows were uncomfortable, too tall and tough. The toilet was dropping water across the bathroom floor.

    The size of the room was massive, and well decorated. Very quiet location. Clean hotel and very polite staff

    Stayed in February 2024

  • Reviewed: 17 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Promised sandwiches the day we left as we were leaving very early. No sandwiches😢

    Room Location Staff Breakfast

    Stayed in February 2024

  • Reviewed: 14 February 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Although a lot of the building had a nice older worldly feel, some parts were just plain old and in need of updating. The bar area for example.

    Very clean and comfortable rooms. Only a maximum 5 minute walk to the centre. The old features and quirkiness of the building. Breakfast included, great value all round. Would definitely stay again.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Time away with friends.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    TVs need updating. Far too small.

    Staff friendly and care. Room nice and comfortable bed. Lovely shower and big bath towels. Very nice continental breakfast with lots to choose from.

    Stayed in February 2024

Showing 1 – 25

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