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  5. Reviews of The Castleton Hotel

Reviews of The Castleton Hotel 3 stars

164-166 Sussex Gardens, Westminster Borough, London, W2 1UD, United Kingdom

#950 of 1,005 hotels in London

Guests' Choice

Review score

Based on 299 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.0

  • Location

    8.5

  • Facilities

    5.5

  • Staff

    7.8

  • Value for money

    5.9

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 15 April 2024

    7.0
    Close to train station.. low price.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in March 2024

  • Reviewed: 12 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No TV for single rooms

    The location near Paddington Station

    Stayed in April 2024

  • Reviewed: 11 April 2024

    5.0
    It’ll do in a short-term pinch
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was not well kept, with stains on the furniture and carpet

    Good location

    Stayed in April 2024

  • Reviewed: 4 April 2024

    6.0
    basic enough for a quiet night's sleep.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    My room was opposite the elevator (401) so any noises of passersby were very loud. thankfully nobody was coming in at the wee hours, it was quite quiet. the plug in heater didn't work - and the base came away from the legs when I picked it up. thankfully the ac unit warmed the room - once id found the right mode that didn't have a shut off timer on it (with no way to change it) but it did wake me periodically in the night clicking loudly. the mattress was old and not the comfiest, and the pillows lumpy. i woke with an aching shoulder. the curtains were a lot too short for the window - I had a scarf I used to block the rest of the light. the room was a bit dusty, the carpet old and tired.

    I opened my door and walked in to a tiny single bed room, with pretty much just that. From the photos of the hotel and rooms from when I booked it appeared I would get a double bed/ room. I was using it purely for sleeping so I didn't mind, just surprised to walk in and nearly walk into the wall! there was a tv, kettle and a tiny wardrobe area to hang a few things. the bathroom was one of those airplane style toilets/ wetroom - barely enough room to lift your arms in the shower. the location was good - a few streets away from Paddington, and the reason I booked it. good restaurants nearby as well as a bus stop 20 seconds up the road.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    6.0
    The location was great.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The room was much smaller that we were expecting. The springs in the mattress were very uncomfortable. The bathroom was the size of an airplane bathroom. The shower was so small a normal sized person couldn't really fit. Parking was over $35 per night.

    The location of the hotel was great. It was easy to access the London tube at Paddington Station. There were shops nearby and restaurants in easy walking distance.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    7.0
    If I was doing another short trip to London I will repeat with them
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The shower had a bit of mould around and no ventilation

    Having in consideration London prices and locations, this one was a good value for money if you are not looking for somewhere fancy to stay.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    4.0
    I would not recommend it
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bad bed, smelled like a mold, very bad shower, small room.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    5.0
    Good offer for the price
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not really convenient furniture placing in the room, thin walls, so I heard every neighbour

    Good offer for the price, members of staff are very friendly and welcoming!

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    Exactly what I expected
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The kettle lead had a two-pin plug which didn’t fit in the three-pin socket.

    This is a budget hotel in Paddington. You get what you pay for. Don’t expect luxury, but it was clean and reasonably comfortable. Location near train and tube is very good.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    4.0
    You get what you pay for, it’s cheap and basic. But it shouldn’t smell of fags!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room and everywhere in the hotel stank of cigarettes.

    Cheap and good location.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Lower ground floor room, untidy walls and decor. Tv not working and very stuffy room as not able to open window as looked out onto dirty fire escape with very loud air conditioning unit.

    Bag drop and easy access to Paddington station, staff very helpful and friendly. Sheets, towels clean and soft ideal jumping off point for London adventure.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good value and location

    Stayed in February 2024

  • Reviewed: 15 February 2024

    5.0
    Not very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was tiny, no headboard, bed pushed against the wall, really tiny bathroom, my husband is a big man, couldn’t even shower, use shower, shampoo bottles open, I’ll brought our own, tried to make tea , the water was. Really bad so you couldn’t make a cup of tea,

    Location

    Stayed in February 2024

  • Reviewed: 8 February 2024

    5.0
    Staff is friendly
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Not clean

    Close to the midtown

    Stayed in February 2024

  • Reviewed: 7 February 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Lift was out of service. Had to carry luggages through stairs. Very old and dirty floor.

    Location

    Stayed in February 2024

  • Reviewed: 13 August 2023

    6.0
    Fine for a short stay, good value and location
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Needs updating and very tired.

    Clean and great location. Good value for money in the area.

    Stayed in May 2023

  • Reviewed: 7 August 2023

    6.0
    Great location. If you don't have high standards, this works. Basic upgrades needed.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    Incredibly worn down. Carpets and paints all need upgrading, both in the hallways and in the rooms. I stayed in two different rooms over the course of my stay...a very old single that reminded me of a very dated (with gross carpet) cruise ship room - only room for a twin bed - and then moved to an upgraded (new flooring and paint) room with 3 twin beds (my sons joined me later) which was much nicer. No A/C, no screens on windows, no breakfast, no working elevator.

    If you are traveling on a budget, this location can't be beaten. It is right by Paddington Station, Hyde Park and nice little restaurants outside of the hotel. The front desk staff is friendly and helpful. The beds were comfortable.

    Stayed in July 2023

  • Reviewed: 14 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Expensive for a very small room, though it is expected in the area.

    Stayed in July 2023

  • Reviewed: 13 July 2023

    5.0
    If you want a bed, very close to Paddington station, it'll do.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Carpets throughout are ancient, the bathroom in our room was ancient, the air con didn't work, bed & room was small.

    Location was great and it had a bed.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Carpets need replacing, very old. Should provide bottled water for the kettle as you can't drink the tap water

    Night staff member made our trip, genuinely friendly and interested in our stay

    Stayed in July 2023

  • Reviewed: 10 July 2023

    5.0
    Our stay was fine, we didn’t stay in the room that much other than to sleep. If you’re looking for somewhere very cheap
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Property was poorly equipt and shower was very poor, unable to change temperatures and barely enough room for anyone over 6ft2

    Property was in a great location, close to everything we needed.

    Stayed in July 2023

  • Reviewed: 9 July 2023

    7.0
    Great budget hotel
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Little dated beds were tiny

    Perfect location and very friendly staff air con in room was a bonus

    Stayed in July 2023

  • Reviewed: 6 July 2023

    6.0
    Nice but could be better
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Needs lots of attention need painting New carpet s lift needs fixing Bathroom too small Hated using a plastic cup to fill the kettle up

    Location

    Stayed in July 2023

  • Reviewed: 3 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms need updating Carpets stained and dirty Carpets in the corridors need replacing. Room dated needs refurbishing, walls marked and dirty. Curtains hanging off couldn't close them proberly at night. Room was extremely small for 3 people sharing.

    Location Staff were amazing Very accommodating

    Stayed in June 2023

Showing 1 – 25

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