The staff were very friendly and helpful. The location is perfect. I enjoyed the historical building and being in the heart of the city.

Stayed in April 2024

Great location, carparking limited but worked fine

Stayed in April 2024

N/A

Amazing stay. Friendly staff.

Stayed in February 2024

A small fridge in the room would have been nice? Nothing else.

Quirky, as you would expect for it's age and location. And location is, by far, it's biggest asset. The chap on reception when we arrived was exceptionally friendly and full of top tips of things to see and places to eat for our short stay. They all turned out to be top tips, so it saved on us taking pot luck and guessing. If you book expecting modern Hilton style rooms and facilities, you're going to be sorely disappointed. If you want a hotel room where you look out of your window at one of the worlds great cathedrals, literally metres away, this is the place.

Stayed in April 2024

If guests are unaware of the steep staircases it could prove problematic

Location. Friendly, extremely helpful staff

Stayed in April 2024

My room was noisy (above the street) and I could not get hot water out of the shower. At night the water in basins was lukewarm although in the morning it was hot.

Excellent location and very helpful and courteous staff

Stayed in April 2024

There were no negative issues at all about the hotel.

The staff were friendly, welcoming and helpful, and always willing to go the extra mile to ensure we were happy. Seriously, our stay was faultless, and I’ve already recommended it to friends who are thinking of visiting Canterbury.

Stayed in March 2024

Lack of choice/information regarding cooked breakfast. We had to pay extra for cooked and it was so big we could have shared one between us.

Quiet room despite very central location. Perfect for foot weary pilgrims! Charming higgledy-piggledy layout in ancient building.

Stayed in April 2024

parking could be tricky in summer months

fantastic location adjacent to cathedral ideal for short city break Friendly staff with homely and welcoming feel Lovely breakfast roof terrace overlooking cathedral

Stayed in February 2024

Historic, central - great location! Lovely breakfast, knowledgable and friendly staff.

Booking.com

Stayed in April 2024

It’s a very old building, with that expect compromises on the facilities as there’s a limit to what can be achieved in an old listed building. I didn’t not like it but book it with understanding of that!

The staff were really friendly and accommodating. Made to feel very welcome. They provided handy guides of city maps and restaurants. Might staff equally friendly too. Had the continental breakfast. Very good menu options on offer for that!

Stayed in March 2024

The staff is very friendly, the break fast is very good, its in a very good location and extremely clean.

Stayed in March 2024

Excellent location. Quirky interesting building . Comfortable room. Great breakfast included. Owner and staff very friendly and helpful.

Stayed in March 2024

The room and cooked breakfast were not that great for the money. And the labyrinthine layout, lots of stairs and slightly sloping floors were odd, if unavoidable given its history and age.

Good advice from reception about things to do, including attending Evensong! Great location and nice view from the breakfast room. Friendly and helpful staff, relaxed about early check in and leaving cases. Very good breakfast coffee.

Stayed in March 2024

I know it's a double bed but it seems a bit small for us :)

Location: Wonderful, easy to reach everywhere, just next to the Cathedral. Breakfast: Continental, good for us. Room: Spotless clean, we had everything we need Water machine near reception: Free spring and sparkle water anytime you can reach Rob,(I hope I can pronounce his name correctly) working at reception, he is friendly, lovely, kind and recommended lots of places to visit. They are giving a parking voucher you can use it for daily parking at the queiningate car park .

Stayed in March 2024

There were alot of steps.

The location was fantastic. It was very clean, breakfast was fabulous and staff were very helpful & friendly.

Stayed in March 2024

Nothing to not like

Location, staff, freshly made breakfast, individuality and historical feel of hotel cleanliness, attention to detail and wonderful atmosphere.

Stayed in March 2024

Noisy neighbours! Could do with soundproofing rooms

Fantastic location

Stayed in March 2024

Great location, very friendly staff and peaceful.

Stayed in March 2024

Nothing

Great location and great staff

Stayed in March 2024

Excellent all round from location to cleanliness and friendliness.

Stayed in March 2024

Shared bathroom

Location was great

Stayed in February 2024

The only thing that concerned me for a short time was some noise from the clubs/pubs nearby, I could hear the bass in my particular room, however it is a central location so not much they can do about it. HOWEVER all the noise stopped at 11/11:30 so no big deal in the end. In fact it was warm in my room so opened the window at about midnight, and it was very peaceful and quiet.

The staff were fantastic and so helpful. Rob greeted us at the desk and told us about the places to visit and restaurants in town with honest reviews. The night staff and the team serving breakfast couldn't do enough for us and so polite and attentive. The room was simple, plain and clean, no fussiness which is good! Bottled water was available for free and drink options in the room. Great location too!

Stayed in February 2024

nothing

great location, amazing breakfast, incredible view. Friendly and knowledgeable staff. Monica in particular was very helpful.

Stayed in February 2024