location

Stayed in April 2024

Big clunky armchair in the middle of the room, had a stain on the arm. Breakfast options left much to be desired, no hot food eg baked beans, sausages, bacon etc.

Stayed in April 2024

I was in the ground floor room and from 4.30am until when I got up at 7.30am the door bell was being rung several times and there was the sound of lots of talking from staff. This was disruptive.

Comfy bed, nice room

Stayed in March 2024

Messaging before arrival is all by chatbot - lots of repeated messages, and the request for a ground floor room was replied to with an impersonal 'ground floor rooms are subject to availability' rather than 'let's see what we can do for you, and we can help you with your luggage.' Downside of my ground floor room was noise outside in the hallway. Garden outside the window could be a plus, but needs clearing. Staff absent at breakfast. Could do with a chair in the room, coat hook, and a shelf in the shower.

Chose this for the location close to Birkbeck, and best price in the area on the date I needed. Grateful for a ground floor room, as I have an injury and can't carry luggage upstairs (there is no lift). Decent size room and comfortable bed. Staff member on reception was very friendly.

Stayed in April 2024

The room was too small for 2 adults and 1 child 12 years old. It was not possible to use the sofa for sleeping, so the 3 of us used the double bed and it was really uncomfortable.

The location is very good, the breakfast - basic, but enough.

Stayed in April 2024

Brilliant location for the price, clean and great to get your head down for the night.

Stayed in April 2024

Very dated decor. Dirty carpets and bedding. Glass door on the bathroom. Reception always unmanned - had to use the reception at the adjacent hotel. Dining room far too small for the number of people using it.

Nothing

Stayed in April 2024

room was very tiny; cupboard would not hold clothes. Had to put suitcase on floor. Very clean room. Faced on to a garden, which hypothetically I could have gone out into but could not. I am 175 cm and a bit less than 100 kilos and I could have been claustrophobic had I chosen to be. Light switch was awkward for bed time and there was no reading light for bed [it was too too small for a bedside table.]

Staff very nice and accommodating -- had trouble with the safe and they solved it quickly. Convenient to what I hold precious -- Russell Square and the British Museum -- it was clean and had the minimum. The breakfasts were VERY well done. AND included in the price. I'm glad I was on the ground floor. A very safe area and close to tube and bus stops.

Stayed in April 2024

Expected a full breakfast and the bed under the window gave a draft during the night

It was near to where I needed to be

Stayed in March 2024

Very simple and not very tasty

Breakfast was simple. The tea was good and some fruit.

Stayed in March 2024

The bathroom drain was clogged

Great location Breakfast was good

Stayed in March 2024

The bed was a very small double and was extremely noisy first thing in the morning. I was woken up as early as 6.45am with someone ringing the door bell. You have to check in next door in another hotel which confused me a little.

Had to come to visit family in hospital and this was the nearest hotel, just a 7min walk to the University Hospital. It is also just a 20 min walk to all the theaters and 2 min from a tube station. The hotel was clean with a smart TV and everything you need.

Stayed in March 2024

It was quite complicated to take shower due to the size of shower bath and water pressure..but its not such a big deal

Room was super cozy and i enjoyed it as much as i could. Thank you ❤️

Stayed in January 2024

We had to go daily to reception to re validate our room card Floor carpets look tired Small breakfast area and had to queue for a table on Sunday ( one day out of three ) Not many tables for 2 which meant single people on table for four ! Seat allocation would have sorted this

Easy check in Professional and helpful staff at reception Girls in breakfast area very polite and friendly Continental breakfast included in price with lots of choices For the price we paid for double room and breakfast for 2 people very good value If your expecting the Hilton then you may be disappointed as this is a budget hotel but very clean and in a great location

Stayed in March 2024

Had to pull the bed out to get to the only plug.and place the kettle on the floor just to boil it.

Breakfast was good.plenty to choose from. Single Room was on the small side, but adequate for a one night stay.

Stayed in March 2024

Breakfast room was a bit pokey, the bedside cabinet was a bit grubby and there was no Gideons bible.

The shower was hot, the bed was big, the room was a very decent size, the window opened.

Stayed in March 2024

The room was quite small.

Staff was super nice and helpful. The location of the hotel is wonderful!

Stayed in March 2024

For most professionals, we would watch news and everything else happening around the world on TV everyday. For two days being in the room I could not because you have a 20th Century TV set in the room. In fact this was the most shocking and thing about the room or the hotel. You need to change those TVs for better smart ones.

Good view of the major road and good wifi connection.

Stayed in March 2024

The TV was small and old.

Authentic Victorian building, typical English interieur with all it's charming dodgyness, but clean.

Stayed in March 2024

The first room they give us had a bad smell, the TV was tiny (microwave door bigger), carpet old and stained, bed hard could feel the springs, there was no milk with tea and coffee. Went and got some at reception made tea and the milk was off. Breakfast is just tea/coffee, toast, cereal, tinned fruit (not fresh) and first day had small pastry selection, second day nothing . The toaster took AGES.

They changed our room without questioning. Shower was nice.

Stayed in February 2024

The breakfast is very poor. They didn’t have omlette and neither did they have any kind of ham. Very disappointing.

The location and the room

Stayed in March 2024

The room was tiny, the floor carpet looked dirty. Toilet and linen looked clean. Staff was unhelpful. Breakfast very basic. The walls are made of paper and could hear all sorts of noises that disturbed my sleep, both from the street and from banging doors inside the building

Good location. Ensuite toilet

Stayed in March 2024

The bedroom is very small.

Good localization

Stayed in February 2024

Double bed was really small, room had no chairs or surfaces to put things on. No chance of working from a laptop.

Near to Euston. Breakfast was cold but pretty decent.

Stayed in March 2024