It's a themed hotel aimed at kids so obviously there was a fair bit of entertainment noise / music in the foyer. Had window open in my room and had to listen to the welcome music from the car park over and over. Fortunately I found it amusing rather than annoying.

Lovely choice of fresh fruit at the breakfast bar. Fantastic view out the window at breakfast - beats the view of the car park that I see at most hotels I stay at. Lady at breakfast (Julie) and people on reception very friendly. Bed was very comfortable.

Stayed in April 2024

Only the free Wi-Fi which was so rubbish, it didn't actually work. It kept saying it would send an email to confirm the set-up. No email ever arrived and I could not get a decent phone signal in the room for calls and had to go outside and couldn't get tethering to work.

The room is large and comes with a fridge and tea and coffee making facilities. The bed was good and large. the shower was great.

Stayed in April 2024

It's quite possible to stay here and commute into London, but its is a long way. But the journey is fun on the 1930s Chessington South branch. The rates go up hugely when families come to stay and the white van men find somewhere cheaper.

This is an excellent hotel on the outskirts of London. Popular with "white van men", contractors doing decorating / electricians / plumbers etc during school term when children are in school, theme park is closed and families are not staying. Great rates and walkable or frequent bus 71 (terminus is outside the car park) to Chessington South station. Breakfast is good. I have stayed on three occasions.

Stayed in March 2024

Rooms and facilities a bit dated but nothing major. £2 per towel for the pool so would advise bringing your own.

Proximity to park, lots of stuff to do with the kids, good food options so didn’t need to go out looking for restaurants. Pool and splash area good for little ones. Early access to the park and activities in and around pretty useful.

Stayed in April 2024

i went upto the employee at the restaurant to see about booking a table, he did not acknowledge i was there, then preceded to walk away and talk to another one of his colleagues, so i did not even get chance to have something to eat

Stayed in March 2024

Food was budget quality without the budget prices. They have you captured! Cooked breakfast was cheap produce and dried out, but the continental was fine. Booking.com had put us in a junior family room, but my 10yo at 5ft could never fit in the kids bed. Luckily we could change rooms

Staff very helpful. Parking good and close to reception.

Stayed in March 2024

Clean rooms, Convenient approach to Chessington rides along with kids

Near to Chessington Resort.

Stayed in March 2024

Drinks were a bit pricey and draft beer went off, meaning you had to have expensive bottles. I suspect that in holiday season the hotel could be really packed and busy. I got a reasonable deal for the room, but I noticed the prices have real gone up now.

Very friendly and helpful staff. Dinner was good and not too expensive. Buffet breakfast was good. Room was far better than I expected. Coffee and tea provided in the room.

Stayed in March 2024

Staff in restaurant … ne lady (not Engoish) was not helpful and didn’t smile …. When we asked for ketchup, she went off and never came back. Bad experience.

Location and comfy beds.

Stayed in March 2024

I was hoping for a nice view as I booked a good moth in advance . But room was clean and comfortable .

Food in restaurant was very good

Stayed in March 2024

Temple restaurant buffet could have some better choices and clean dishes.

We like the themed rooms and triple bunkbeds for kids. They enjoyed the quiz to open a safe in the room and get a treat.

Stayed in March 2024

Food prices are very steep. Kids' entertainment in the evening was a bit sombre. Couldn't access the zoo part from hotel like usual and no animals.out.on safari.

Great facilities, lots of lovely Easter activities. Great swimming, good-sized room with fun childrens section.

Stayed in March 2024

I thought the breakfast was better than the evening food. The breakfast was lush the evening meals nice but probably not worth the money. The pool could be open an hour later.

It was overall an absolutely lovely hotel with the character meet of the Gruffalo, safari theme and friendly staff all round. I plan on going again. We went for work but brought our baby.

Stayed in March 2024

Prices of food and drink at bar and restaurant

Stayed in March 2024

We booked a table in the Temple Restaurant over a month in advance but received a phone call the evening before our visit to say they weren't opening that Restaurant now so we had to eat in the more expensive Safari Restaurant. The outside area with animals & play area was advertised as being open to hotel guests from park close at 5pm until 6.30pm. We tried to go there at 5pm but it was still closed so we had to find a staff member who then had to contact a zoo staff member. We got access around 5.30 but then was told it would close at 6.15pm.

The hotel was clean & the staff were friendly but things seemed a little disorganised and staff had to keep going off to find answers to questions regarding entertainment or early ride time.

Stayed in March 2024

Good standard and comfortable bed.

Food was great.Staff helpful and kind.

Stayed in March 2024

No gluten free bread and little GF choice. Some of the food was cold. The dinner wasn't every nice either.

Room was clean and comfortable and we saw some baby Zebra's.

Stayed in March 2024

The bathroom had a couple of flashing light in the mirror.

Although we were in Greater London the room was very quiet so we had a very restful night. The bed and pillows were very comfortable.

Stayed in March 2024

An excellent base and good value for money when staying " out of the school holidays". Comfortable spacious room - too early for the park animals this visit:( Restaurant food is okay - breakfast is good.

Stayed in February 2024

A little worn in places , overall as expected though.

Good staff, a little worn in places.

Stayed in March 2024

Heating not set so room cold on arrival - no instructions.

Location for Gatwick. Rooms, breakfast

Stayed in March 2024

Difficult to understand parking, poor choice of food

Good price, nice breakfast easy location

Stayed in March 2024

Nothing!

Absolutely beautiful hotel! Much better than i expected and an amazing price for a family room! Lots for kids to do. My daughter said its the best hotel she has stayed in.

Stayed in February 2024

queen bed are horrible, uncomfortable and they move... well pls change it. breakfast a bit boring.

I booked a queen bedroom by mistake (I wanted a king since we are with our baby) and after a first terrible we could have a king bed for the rest of the week. Thanks to the morning manager for that! thanks also to the breakfast manager who is a wonderful person. the swimming pool is also great and warm

Stayed in March 2024