Eastgate Street, Eastgate, Chester, CH1 1LT, United Kingdom
#8 of 33 hotels in Chester
Guests' ChoiceBased on 5225 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.7
Facilities
8.8
Staff
9.4
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 24 April 2024
Harry
United Kingdom162£ for 1 night quite high - I thought with breakfast included I’d let it slide but then you only get basic stuff free like toast / fruit and have to pay if you want a cooked breakfast
Location was perfect Everything clean Staff friendly / door staff excellent
Stayed in April 2024
Reviewed: 24 April 2024
Joanne
United KingdomStaff very friendly
Lovely property
Stayed in April 2024
Reviewed: 24 April 2024
Wendy
United KingdomThe bar staff a little bit slow in taking your drinks order but friendly
Every thing Right in the town centre Staff were excellent from beginning to end The room was spacious and very clean
Stayed in February 2024
Reviewed: 23 April 2024
John
United KingdomA proper full service hotel. Excellent in every way and with all the facilities and care you’d expect.
Stayed in April 2024
Reviewed: 23 April 2024
Moseley
United KingdomWould have liked netflix on TV. The room was a little dark with no view.
Comfy bed and friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Lorraine
United KingdomSuch a beautiful hotel staff very friendly and welcoming food totally amazing
Stayed in April 2024
Reviewed: 22 April 2024
Elaine
United KingdomBeautiful hotel very comfy professional staff - bit disappointed had to pay extra for cooked breakfast but the continental was fine for me apart from tiny cold croissants
Stayed in April 2024
Reviewed: 22 April 2024
Simon
Isle of ManBathroom is a bit dated and tired.
The service and the quality
Stayed in April 2024
Reviewed: 21 April 2024
Diane
United KingdomNothing to complain about
Staff very attentive and gorgeous room
Stayed in April 2024
Reviewed: 21 April 2024
Robert
United KingdomThere was not much I can criticise
Breakfast was really good Food in general was excellent Accommodation excellent Location is very central
Stayed in April 2024
Reviewed: 20 April 2024
Steve
United KingdomThe booking.com booking included "very good breakfast" which almost always means cooked, full English. The breakfast included in the rate was continental with a £12.50 supplement for each cooked breakfast. That said, the continental breakfast option was very good with service at table. The booking.com description should be more accurate e.g. good continental breakfast included.
Location is right in the centre of the city. The general areas of the hotel were to a high standard and clean. The standard double room was a good size with tasteful decor. The bed was very comfortable. The continental breakfast was ordered and served at table with good quality items e.g. fresh fruit juice, muesli/porridge/cereals, Danish pastries, wholemeal toast. All staff were attentive and professional.
Stayed in April 2024
Reviewed: 20 April 2024
Ann
United KingdomHad a lovely stay, breakfast was lovely with plenty of choose, lovely staff, comfortable room
Stayed in March 2024
Reviewed: 20 April 2024
Barry
United KingdomShower over bath hard to control heat.
Location fabulous room comfortable overlooking road great. Maybe try upgrading next time for a bit more luxury.
Stayed in April 2024
Reviewed: 20 April 2024
Amanda
United KingdomClean friendly Excellent value for money xx
Stayed in April 2024
Reviewed: 20 April 2024
Anthony
United Kingdom5 star plus lovely hotel Fantastic bedroom and excellent meals. Staff were wonderful. Fast service
Stayed in April 2024
Reviewed: 19 April 2024
Ronald
United KingdomEverything met our expectations
Stayed in April 2024
Reviewed: 19 April 2024
Sally
United KingdomAbsolutely amazing I booked this trip for my dads birthday he enjoyed every minute
Stayed in April 2024
Reviewed: 18 April 2024
Adam
United KingdomRoom was far too warm
The room was extremely comfortable and the staff were excellent
Stayed in April 2024
Reviewed: 18 April 2024
Traveler
SlovakiaUnfortunately by the time we arrived kitchen was not open. Would have been nice if there was an option of some sandwiches in the bar, or something more than crisps and olives.
Excellent central location and the direct entrance from parking was pleasant as well. Staff were all nice and accommodating. Check-in and checkout were both quick. Rooms were clean and quite comfortable, enjoyed the complimentary tea and biscuits as well. Breakfast was tasty and very rich.
Stayed in February 2024
Reviewed: 18 April 2024
Neil
United KingdomThe one thing i didnt like was the bed! Mattress's stuck together, one higher than the other!?
Just about Everything was perfect and i was made to feel most welcome! The Cleaners where Outstanding!
Stayed in April 2024
Reviewed: 17 April 2024
Jf
United KingdomLiked it all
So friendly and kind but very pro. Nothing was ever to much for them
Stayed in April 2024
Reviewed: 17 April 2024
Karen
United KingdomNo spa open
Everything
Stayed in March 2024
Reviewed: 16 April 2024
Steven
United KingdomThere wasn't any soap by the sink and there were way too few towels. It would have been nice to have gowns in the room too
Amazing service in every respect, food fabulous, atmosphere incredible and location perfect. Will definitely come again
Stayed in April 2024
Reviewed: 16 April 2024
Keith
United KingdomNothing
Lovely comfy bed nice room . Very nice breakfast.
Stayed in April 2024
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