The rooms and pool are looking tired and a bit dated.

We had a gorgeous meal in the restaurant and the staff couldn't do enough for you. Lovely bar area and grounds. We took full advantage of the gym and pool.

Stayed in April 2024

Nothing major - only one large bath towel and hand towel could have done with 2 of each really - no electric plug by the bed - had to trail cable for my CPAP machine (sleep apnea kit!) from hallway and have machine half way down the bed! No bottled water in the room or a mini bar.

Room clean an tidy with good space - excellent large screen TV, excellent WiFi, bathroom decent size, clean, functional and well laid out - good water pressure. Tea and coffee facilities. Beds comfy, pillow / duvet warm and right size for bed! Great service at check-in and check-out - very friendly staff, bar was excellent and well stocked. Hotel very quiet overnight - no noisey pipes or A/C and no rowdy guests.

Stayed in April 2024

Nothing it was fab.

Loved the gym and swimming pool, Also had best night sleep in ages, beds very comfy

Stayed in April 2024

The room we had was really good.x

Stayed in April 2024

The walls are paper thin, we could hear next door talking and watching tv at 2am. Pool changing rooms aren’t dirty and falling apart. It’s a very long walk to Chester, but we knew that.

It was clean and comfortable, parking on site. Room was modern enough. Pool area was ok. Breakfast was amazing with lots of choice. Nice bar near the entrance.

Stayed in March 2024

No sockets near bed for charging phone, no soft lighting by side of bed. Could have done with more choice on evening menu. Not as quiet as some of the other hotels I stay in

Room was ok - clean and tidy. No sockets near bed for charging phone and spotlights over bed on a dimmer switch rather than a bedside lamp, one dimmer switch not working. A load of people decided to stop outside my room around midnight for a chat before going to their rooms which cheesed me off a bit not the hotels fault I know but still disturbed my sleep. Evening meal was very nice although I thought there could have been more choice on the menu. Breakfast was ok. Staff were very helpful and pleasant.

Stayed in April 2024

Extremely nice staff. Good location and nice garden to relax. Nice breakfast, good choice of food and probably one of the nicest burgers I ever had.

Stayed in April 2024

Great location

Stayed in April 2024

Pillows in room a little lumpy but bed was overall comfortable

Friendly staff and super helpful! Great location for chester and surrounding area

Stayed in April 2024

I feel like the carpet could have felt cleaner, maybe a shampoo? And the breakfast quality could be improved. Sausages and bacon mostly. The shower was cold, but after a phonecall to reception, that was quickly resolved which was good.

The family room was spacious and great for a family of 4. The swimming pool was great and that was the main reason we chose to stay here. Location great for visiting Chester and the zoo. We would stay again.

Stayed in March 2024

3 false fire alarms during the night and early hours of the morning

All good

Stayed in March 2024

Was very hot had to leave window open but could then hear the traffic all night

Location was great as it was used to visit the zoo 10 minutes away breakfast was brilliant staff were friendly

Stayed in April 2024

The pillows were lumpy. The rooms decor particularly the bathroom was a bit 'tired'. Mould on the grouting and the use of a shower curtain.

The staff were friendly, the pool was clean, the breakfast was great

Stayed in April 2024

No salt on breakfast table Lockers difficult to lock even with padlocks

Bedroom Pool and spa facilities Choice of Breakfast Lounge Bar Garden pods

Stayed in April 2024

Didn't like the amount of dogs in the hotel as some were not on short leads and one jumped up on my wife and she is frightened of dogs. If I had known there were to be so many I may have gone to a different hotel. It would have been helpful to make it clearer on the website that dogs would be there.

The staff were excellent and very welcoming and helpful. Food in the restaurant was very good but disappointing that the menu was the same each night. Breakfast was good but my poached eggs were hard boiled.

Stayed in April 2024

My husband likes beers Ales they didn’t really have any but it didn’t spoil our time there

The breakfast was very nice lots to choose from and cooked item trays kept fall . The location was good as there is a park and ride in walking distance so could catch the bus into Chester city centre .

Stayed in March 2024

The size of the room to small, the cleanliness of the room, and no sound proofing.

How close it was to chester.

Stayed in March 2024

Bit noisy i felt like i could hear into every room surrounding us down to footsteps and conversations which was a bit annoying early morning. Was also a bit disappointed when i went to make tea in the morning and noticed our mugs appeared to be dirty with coffee on the outside (not stained but actually dirty as though they hadnt been replaced after previous guests) but other than that things were lovely and clean.

Staff really friendly made us feel super welcome. Lovely size of room and clean. Bar was great. Great location to visit chester zoo and town centre.

Stayed in March 2024

No lager on tap at the bar. Had run out of all lager options on tap, had to pick from bottles.

Location. Very friendly staff, very helpful and pleasant to chat to - reception, cleaners, breakfast team - all exceptional. Discount on upgrade room. Pool table. Pool and gym on site. Very comfortable room and able to control the heating / air con.

Stayed in March 2024

The fact that they have swimming lessons there

Good u can get bus nxt door loved sauna and poor just relaxing nice place

Stayed in March 2024

Lovely grounds to view over breakfast.

Stayed in March 2024

The ground of first floor feels like it’s falling if you walk on it

Great location

Stayed in April 2024

Requested a portably fridge to store daughters antibiotics and milk and was very aggressively told this isn’t up to us to provide and would have to pay an extra £200 to uograde to have a fridge. Poor evening meal selection

Majority of staff very friendly. Excellent choice of breakfast. Good facilities.

Stayed in April 2024

Room wasn't dark due to light shining through curtains, struggled to sleep

Friendly staff good facilities good food clean room plenty of parking

Stayed in April 2024