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Reviews of citizenM Glasgow This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

60 Renfrew Street (corner of Hope Street), Central Glasgow, Glasgow, G2 3BW, United Kingdom

#35 of 82 hotels in Glasgow

Guests' Choice

Review Score

Based on 4833 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    8.2

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    8.0
    Suited us immensely as right next door to the venue we attended
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed could have been smaller as you required to crawl over it or someone to get out of it

    Very clean and modern

    Stayed in April 2024

  • Reviewed: April 18, 2024

    9.0
    Did enjoy the hotel decor amazing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Did find lights very confusing had to use my phone during the night to go to the toilet

    Did enjoy all the pastries hated the scramble eggs I like mine plain there was no vegetarian sausages

    Stayed in April 2024

  • Reviewed: April 16, 2024

    9.0
    Great location!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lovely place, just wish you could have more control over ventilation. Unnatural coolness is not very healthy. Good food and amazing staff; in particular Aslan. Great location.

    Stayed in March 2024

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    No tea/coffee facilities in the room

    Really comfy big bed with great view over the city. Great communal areas to hang out in. Breakfast was really good and staff were helpful. Great location, close to transport links (train and bus to airport)

    Stayed in March 2024

  • Reviewed: April 11, 2024

    8.0
    Pleasant enough stay but would have been better with more communication about the low emission zone
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Was not told about how expensive the car park that's recommended is or the fact that if you drive into the area where the hotel is, it is a low emission zone and will get a fine for driving in if your vehicle does not meet the standards. The cost of food and drink in the hotel is very high. I had a cup of tea that cost nearly £4 but at every other hotel, tea and coffee tends to be free. There is a nisa shop across the road but again seems more expensive than other shops and doesn't have the best selection (yes, I get the hotel can't do much about that). When controlling the lights from the iPad, you cannot control each individual light or set of lights, it's pretty much all or none. You also can only control the TV with the iPad which is very clunky. You can use chrome cast to play what you want but again it's not the easiest to use

    Very comfortable room with nice big bed. I like that everything is controllable from the iPad in the room. Check in process was very very easy and had staff on hand to help. The cost of the stay itself is very reasonable. Although we were not told about the hotel being inside the low emission zone, there is a cheap subway system a few minutes walk from the hotel. My advice would be to park outside of the LEZ and use the subway to get to the hotel.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed is Fantastic very comy

    Stayed in March 2024

  • Reviewed: April 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No kettle in room and the tele never worked properly

    The whole venue was gorgeous and bed was extremely comfy and hotel was very clean.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Go for it
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No complaints

    Friendly, modern Hi-Tech, great style. Outstanding. Great location. Not expensive

    Stayed in April 2024

  • Reviewed: April 1, 2024

    8.0
    Comfortable room and agree the pillows were fluffy! Staff were veryhelpful. Central lyNo complaint
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Kettle in room.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Cool hotel, great staff just missing one small detail. Tea making facilities 🙏
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast too expensive and sadly not going to use the hotel again as no tea/coffee station. Even a basic kettle and no frills tea/coffee available would be a game changer for us.

    We like the location, close to two choices of parking, easy to get to when jct 17 open. Not this weekend sadly but easy to get to via jct 18 too. Like the staff and the bar.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    Room was great - quiet, comfortable, clean. Bed was comfortable, pillows were great.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    8.0
    Good hotel for a night stay going out in glasgow, friendly staff and very modern
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Traffic and street noise made for a broken sleep, and no kettle for tea or coffee if wanted

    Room was clean and good location lots to do around good location, staff were friendly tablets were easy to use and great I could connect my own Netflix

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room has a frosted glass pod for the bathroom, so there's not a lot of privacy if you're sharing with someone...

    Great location - city centre is very walkable from here. The staff were also super friendly and very helpful.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Very comfy and affordable
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The ipad was not charged think there was a connector problem. Safe wouldn’t lock said low battery A kettle with tea/coffee options would be nice

    Lovely comfy bed Everything was clean Quiet room Enjoyed changing the room colours iPad controlling everything very neat Appreciated the blackout blinds

    Stayed in March 2024

  • Reviewed: March 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    bed, lighting

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our TV was broken in the 1st room.Then moved to another where the iPad docking station wasn't working.Staff were apologetic for the problems caused.

    We liked the location and amenities.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Wouldn't advice a city view room if it's going to be sunny
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The 2 sets of blinds are funky and seem practical but there was still a gap which let in sunlight at the bottom which woke me up and prevented me from getting back to sleep. For this reason sadly I would not stay again.

    Everything else. Location, shower, easy check in, custom lights etc in room.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Looked like I booked 2 bed room but only 1 bed

    Best location central city … great public transport

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Stayed in Glasgow to see the smile, this hotel also made us smile
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower tray in room was a bit mucky Checking in on the machines was a faff; had to get help from the staff at the computer in the end.

    Comfy giant bed - we both slept like starfish and there was still room around us Cool ipad controlled room that felt very futuristic Nice breakfast buffet with excellent coffee Helpful and friendly staff Temperature control in room was a nice touch Room was lovely and bright We chose a high floor with city view

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Brilliant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    if being picky a little more items in the hot breakfast .

    location,staff,room and facilities

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I missed a coffee option in my room Menu was a little limited for choice although food was good Tech worked OK but a bit of a faff at times and when the WiFi dropped it wasn't great

    Each and every staff member was friendly and helpful and gave a genuine welcome Check in was very easy with support from staff Room very clean Excellent location Food good

    Stayed in March 2024

  • Reviewed: March 7, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No working hairdryer in the room. Went for breakfast at 9am and half the hot food wasn't ready and wouldn't be ready for another 10 minutes not ideal when you have other plans and booked breakfast for convenience so you could have breakfast then leave. Very overpriced £16 per head when all we ended up with was a croissant, fruit and a coffee.

    It was modern and liked that everything could be controlled either from the tablet in the room or the app on your phone

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Technical issues with iPad and technology dud not work to book in

    Location, lounge area

    Stayed in December 2023

  • Reviewed: March 5, 2024

    7.0
    Comfortable enough but over priced for what’s on offer and in comparison of what’s around them.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tv options changed no movies. Wifi was terrible for disconnecting. Some mess in room on arrival

    Local to where we were going. Comfortable bed and shower was good

    Stayed in March 2024

Showing 1 - 25

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