I had a problem with hot shower, and i had to call reception multiple times to have it fixed. It should not happen in real world

The location is very close to Ilford hill station. which makes commuting very easy. It has a Mall nearby. Restaurants, supermarkets & convenient stores are close by. which adds ease to your stay.

Stayed in December 2023

The bathroom wasn't that good i mean the toilet was with broken cap and the shawer dor was broken i wasn't able to close it properli and the wather was goin outside of the shower tha was a room witch i didn't like the small red pelow was dirty and the carpet on the floor was dirty aswel

The staf indeed very nice thwts way here is a 10 for them

Stayed in December 2023

Room wasn’t clean properly. And they didn’t provide breakfast which was included my reservation..non hygienic toilet there wasn’t any hand wash or soap

There is nothing like about property except suitable location

Stayed in December 2023

Unfortunately I was given the room right next to reception which meant that between the reception phone ringing, loud drunk guests entering noisily, people standing right outside my room window on their phones all night, drunk and speaking very loudly on their phones, I could also hear every person coming in and going out which meant I did not get any sleep until around 4am only to be woken by disrespectful people banging and stamping about at 6am. The milk provided for coffee and tea was all out of date unfortunately. The television remote did not work and the remote was missing its back battery. When I finally managed to get the television to work with the button on the actual television, most of the channels did not work due to the aerial being faulty. Had no connection to WiFi either and neither was a password for it offered. The cars are parked right up against the room windows so if you end up with a front facing room beware of the sheer amount of noise you will encounter. There are no signs to ask guests to keep the noise down either. The area is also full of people speeding up and down the road at all hours, many of who park outside the hotel and sit idling in their cars for hours on end so be warned if you are looking for somewhere quiet as this is not it.

Free parking. Working kettle in room. Relatively clean. Towels provided. Lovely reception staff. Good location for high street and train station.

Stayed in December 2023

A cigarette was left in my room, the upstairs corridor smell made my head spin and the double bed could have been bigger. A vegetarian or non pork option for breakfast would have been better

Price is good, staff were nice

Stayed in December 2023

Poor showers on first floor next week we are asking for the ground floor rooms

Convenient for work

Stayed in December 2023

Heating problems

Every thing

Stayed in December 2023

No shampoo, it was noisy during the night as people coming and going and the cleaning staff came in our room 2 times while we were sleeping after knocking and no answer which was a bit weird but we told reception and it never happened again

there was breakfast every morning, the location is a 5 minute walk from loads of shops and a mini shopping centre the kitchen staff were amazing and it was a decent sized room with our own bathroom.

Stayed in December 2023

Rooms need renovating, windows changing.

Location for transportation links

Stayed in December 2023

Congested and not much toiletries or pillows Very narrow minded people

Location

Stayed in December 2023

The limited breakfast menu

The room was good but with not much privacy as there were people smoking outside my window much of the time in the evening. The people coming back late in the night/early hours of the morning were loud and would wake us up. The breakfast leaves a lot to be desired. They could improve by adding more items to the menu, such as hash browns, fried eggs, mushrooms (fried), and a choice for vegetarians. The toaster breaking down in the middle of serving breakfast was bad news. In summary, it was a good and pleasant sleep over.

Stayed in November 2023

The shower

The breakfast was OK, alot of things we had to keep asking for, ie toast milk etc. The main thing that let our stay down was the shower wasn't much good.

Stayed in November 2023

There were no chairs in the room.

Good location and quiet.

Stayed in October 2023

The mattress, thin, cheap and needs replacing.

mattress on the bed was thin and awful. Nice breakfast and the room was clean. Great location and free parking.

Stayed in November 2023

Good clean property ,,could improve real fast offering

Stayed in October 2023

Grisly ominous stain on the floor, bed linen... looked like toilet paper was needed.

Clean but bare; no side lights near the bed.

Stayed in November 2023

It was clean, warm and ok for working away. Had all the basics for needed for a night's sleep and a decent shower

Stayed in September 2023

There housekeeping people . Breakfast arrangements , staffs behavior which was biased to some people. Dusts and filthy smell everywhere

There hotel is not systematic enough. Breakfast was terrible . Very very very light .

Stayed in October 2023

The tea, coffee and milk was not replenished during our stay.

Having stayed there previously, we found the hotel good with a hearty breakfast. Close to food outlets and the railway station.

Stayed in September 2023

The room is like different, Very small size and uncomfortable

Only breakfast was fine

Stayed in October 2023

No sockets on the bedside to charge your phone. I had to unplug the Tv to charge my phone in the morning. Toilet had just one tissue Sink drain has rusted. I could hear on guest having sex and moans above my room. No sound proofs .

Location

Stayed in October 2023

No toiletries, too noisy and also no remote to our tv

Property is spaces and easy to get too

Stayed in October 2023

Top room could get warm, no fan

It was suitable for my one night stay

Stayed in September 2023

Mattress of bad

Location

Stayed in October 2023

After a 14 hour day I need a hotel for the night - booked at 9:15pm and checked in at 9:35pm. Free parking right outside - quick and easy check in. Breakfast in the morning was good - a nice selection and friendly staff.

Stayed in September 2023